Aeropuerto de Barcelona - El Prat Recensioni 

The worst passport control system we have ever encountered. Massive queue, aggressive staff, only a few booths open. Horrendous.

Avoid at all costs

We were caught in the storm on Saturday 3rd of October, where over 200 flights were cancelled. This is not what my complaint is for though.

After being told our flights were cancelled at 10pm, we were left stranded in the airport for the night, as all of the hotels were fully booked. This was an incredibly stressful situation for my and my fiancé who just wanted to get home and see our 5 month old puppy.

We had to find some form of chargers for our phones as we had to make arrangements for our puppy, book another flight, arrange time off for work, and maybe try and find another hotel which could've had space. We found a working plug socket (which there are not enough of in this airport). After charging our phones for about 10 minutes, we were shouted at by a male member of staff and told that we could not "sleep" where we were; we were not, we were led up against the wall next to the plug socket, but others were so i ignored his comments. He then came back around 10 minutes or so later, and shouted at me specifically again, i replied, saying that we were not sleeping, and we needed to charge our phones so that we could contact taxis, hotels, work, family etc. He then said he was calling the police. At that point, worried we would be thrown out of the ONLY place where we had a roof over our head, we moved.

The complete lack of sympathy or empathy to stranded travellers was absolutely disgusting. In this situation, what we would expect is to be helped and aided in a very stressful time, but instead, we were shouted at and threatened with the police.

i will absolutely be avoiding this airport in the future. And I sincerely hope this member of staff receives an equal of level of karma sometime soon. Disgusting.

The security staff at Terminal 1 is extremely unprofessional. While undergoing a routine swab test, the two male officers only spoke Spanish and completely ignored me to chat with each other instead. Because they didn't focus on the procedure or give clear instructions, I assumed it was finished and walked on.
Instead of using basic English or simple hand gestures to stop me, they started shouting at me in an incredibly aggressive and hostile manner. They made me feel like a criminal just because they failed to communicate properly. Totally unacceptable behavior for an international airport.

The airport is simply not built for the numbers of passengers its trying to accommodate. The layout shoves people together, without offering proper queuing, barriers or paths to follow, leaving people everywhere and anywhere pushing forward. There is no space in the airport that accommodates the numbers of passengers that it has. From the gates at the front, to security to the terminal gates or even seating areas around the airport. People were constantly pushing ahead of others, as a result of lack of basic infrastructure for queues. This airport is an embarrassment to itself.

Worst airport experience I ever had. Check in process and amenities were bad in T2.
Check in with Ryan air- I was forced to download the app for luggage drop. Failed to process multiple times and was asked to tried multiple solution
1. Restart app
2. Change kiosk
Then I was sent to assist queue but was rejected to process by check in agent Singh and sent back to the machine for the error to continue
3. Need create account rather and login as guest
4. Mobile data cannot work. Need airport wifi
5. Paid for extra luggage and app time out. While restart of the process, error pop up
Finally check in agent Singh agree to process for me. What an experience with Ryan Air.
T2 toliet signage indicates ladies. Went down to only find a disability toliet available. Long queues. Worst is the door lock wasn't working and it kept flinging open where the people queuing outside can see

We recently had to fly from Barcelona to Manchester with Ryanair.
We arrived well ahead for our flight.
We had not travelled for almost 9 years,we are in our late sixties,not seasoned travellers.

1. We made our way to the correct Terminal in a congested airport,finally arrived to the area to check in our suitcase.
At this point I was unaware that you can use your Ryanair app to process your Suitcase label,after asking a member of staff, how the process works.

We then took our suitcase to a unmanned area for Ryanair,to drop off our suitcase.

2.We then made our way to Security,We disposed of any items we could not take on the flight.Placed all the items into a tray.
Not very happy to place my wallet, valuables in a area,left on a conveyor which was congested with people.

Went through the X ray machine.

3. Went onto passport control,placed my passport on to the EES to be scanned,my passport was accepted,but my finger prints were not,I then had to join another queue to then have the passport checked manually.

4.Once cleared we made our way to the terminal to check our flight details,The flight, flight was on the screen,but no boarding gate,which we then had to wait over 50 minutes to establish which gate.At the same time our flight was delayed.
We thought we would find something to eat, a small baguette 9 euros,no thanks we rather go hungry.
Eventually the gate number arrived, we then joined the queue.
Ryanair staff appeared, we waited to board the flight,however now the flight is delayed.
The gate was now being used for inward passengers.
One member of staff,picked up a metal pole,shoved the pole near to a man that was in her way to section off priority boarding customers.
After waiting yet again we boarded the plane.
It was very cramped very little space.The landing ended with a loud bump of the tyres.Finally landed.
Went to the carousel to collect our suitcase,which arrived promptly.
To make our way out of the airport to the train station.
I have never in my life experienced so much hostility, like a boot camp,but paying for the privilege.I will never fly with Ryanair or fly from Barcelona airport.
I have since read other people's experiences,which could of been worst than mine.🤔

ZERO STARS!!!!

The staff are BEYOND rude at this airport. They look at you like a piece of sh*t on their shoe. If you can’t fake a smile or be polite and helpful, DON’T WORK WITH THE PUBLIC. I’ve never came across such bad customer service in my life. I would never return to this city, let alone airport! I’m sure the staff will be thrilled seen as they hate tourist anyway.

If zero stars was an option, the Vueling check-in area for my recent flight to London would be awarded that. The two staff I had the misfortune of interacting with displayed a despicable level of rudeness, and should be ashamed of themselves.

Worst airport I’ve ever been through. They need better training and there was no leadership anywhere. They come to the US and get some training.

Es el Aeropuerto más lento en entregar maletas

Schlimmster Flughafen terminal in ueber fast 40 Jahren weltweiter Travel very smelly Toilet lange wartezeiten in der Toilette bei Frauen veraltet noch aus Jurassic Park Zeiten

If I could give zero I would Flight arrived at 9.30 didn’t get through customs until 12 noon Many empty self serve kiosks only reserved for connecting passenger some or two customs officers for a line that had 400 people Disguised at the process

No funciona nada,ni información,ni gestión,ni organización. Lo único positivo fue un policía nacional en pasaportes y una policía nacional en equipajes;los dos fueron muy amables. El resto de aeropuerto no vale nada, muy vanguardista ,pero... Mucho ruido y pocas nueces

Families, be ready to spend 2 hours getting through passport check. Why? They have a general photo system for all over the age of 12, if their passport fails, they move to the front for manual passport check eve n when they arrive 1 hour and a half after those already in the line - a line that includes children and elderly. All you can do is hope that after two hours, your luggage is still there for pick up.

El personal en general bastante desagradable. Parece que no les gusta su trabajo. Bastante confusa la entrada hasta encontrar el acceso a la escalera de salida de vuelos. Y lo del Duty free no lo han pillado. Todo carlismo. Hasta los magnetos para la nevera son caros. En cuanto al parking confuso no...lo siguiente PG. P...y gente muy desagradable

Passport control was an absolute nightmare today with confusing instructions and endless lines almost causing me to miss my flight—I only made it because of a lucky delay, and it wasn't any better last time, so definitely be prepared! 😒

Das mit Abstand schlimmste Flughafenerlebnis, das ich bisher hatte. Man hat das Gefühl, dass dieser Flughafen noch in vergangenen Jahrzehnten feststeckt – veraltete Technik, schlechte Organisation und insgesamt ein völlig überholtes System.

Dazu kommt die mangelnde Sauberkeit, besonders in den Toiletten. Einfach ekelhaft und für einen internationalen Flughafen absolut inakzeptabel.

Auch das Personal war größtenteils alles andere als hilfsbereit oder freundlich. Teilweise wurde man sogar unhöflich und genervt behandelt, als wäre der Kunde eine Belastung.

Und als wäre das alles noch nicht genug, war auch die Erfahrung mit Vueling enttäuschend. Insgesamt eine Kombination aus schlechter Organisation, unfreundlichem Service und veralteter Infrastruktur.

Ein Flughafen und eine Airline, die dringend im 21. Jahrhundert ankommen müssen. Für mich definitiv eine der schlechtesten Erfahrungen überhaupt.

This airport is AWFUL!!! Do not book any flights from there. First of all it’s very expensive. Secondly the staff are very arrogant. They don’t speak any English. Yell at everyone for the smallest thing, even if you ask for direction or you just have a question they look at you from the top to the bottom and say nothing. For the flight SOF-BCN, we waited 1 hour and a half for our luggages. At 5th of September for another flight there were a huge queue for our flight in the gate, the airport the air conditioners didn’t work, we waited in 30 degrees for our flight more than a hour and surprisingly the flight was late. Awful experience.

Opzich is de lucht haven prima.. Maar om er te komen met het openbaar vervoer uit de richting tarragona is verschikkelijk slecht.

AVOID the assistance at El Prat unless you speak Spanish!!

The assistance service as this airport is appalling with the most unhelpful, rude and obstructive team you will ever meet at an airport. Yesterday I was travelling back through BCN El Prat after work and had booked assistance to help me with due to my reduced mobility. Healing from a broken foot and can only walk small distances with the aid of a stick. The young guy allocated to me refused to help me with my luggage, instead he folded his arms and watched me struggle to carry bags to a low conveyor belt. I asked others in the assistance t-shirt to help me and they stuck their heads in the air to ignore me. When I dropped the grey container with my laptop on the low conveyor belt him and security guards started shouting in Spanish at me. Then a nasty female security guard told me to walk backwards and put my stick in the conveyor belt. I tried to explain that I couldn’t walk without it but she refused to help. She quickly escalated the situation by calling the police, who also only spoke Spanish. Fortunately I was able to call a Spanish friend who could speak to the police man. The police spoke to the young guy who told him that he is not obliged to lift bags. And yet I saw many of his colleagues lifting bags of others (Spanish speakers) requiring assistance. This small team in an area designed for people with disabilities refused to help me in any way, refused even to speak in Spanish on the phone with my friend. Having had enough of this vile behaviour, I walked with great difficulty and much pain to the normal check in but my boarding pass was blocked! Thankfully I found a kind employee who immediately understood my situation and assisted me through the normal security. AVOID the assistance at this airport if you can. It was the most hostile and humiliating experience I’ve ever had at an international airport.