Stay away from this shop. Bananafingers used to be my favourite shop, and I've been a loyal customer for many years. After changing owners / moving to Italy, support are completely absent, and it's... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Dodgy returns process. Back in February I sent back a pair of climbing shoes, following the instructions to the letter. I assumed they'd take care of the refund, so I forgot about it. Fast forw... Leggi di più
Have never had any problems with Bananafingers, they've always provided impeccable, professional service for all of my various interactions, even when I've had warranty issues with a pair of shoes. I... Leggi di più
Great customer service. Tracked deliveries, prompt refund, excellent returns policy, great prices, great end product. Bought one pair of shoes that didn't fit my feet well (my own fault), sent them ba... Leggi di più
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- anche in
- Arrampicata su roccia
- Club di arrampicata
- Negozio di articoli per il campeggio
- Negozio di articoli per sport all'aria aperta
Scritti dall'azienda
BananaFingers is one of the leading UK based rock climbing gear shops. Stocking everything from climbing shoes, chalk, hiking boots, backpacks, clothing and more specialist gear.
Informazioni di contatto
Unit 8, Whitehall Trading Estate, Gerrish Avenue, BS5 9DF, Bristol, Regno Unito
- 01179551313
- enquiries@bananafingers.co.uk
- www.bananafingers.co.uk
3,2
Nella media
3K recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great range and beats price often but be careful with international deliveries around holidays!
Ive ordered with them 5 6 times to Holland where i now live and its been perfect apart from one time when the item didnt arrive for a month and nobody replied to my 3(!) emails. The CS support was on a holiday apparently...
initially i gave 1 star as i angry but upgrading now to 4 as the bottom line is -this was a one off!
7 gennaio 2019
Non scritta su invito
Poor customer service
Poor customer service, return the product from Hong Kong because of the wrong size, we did nothing wrong but they Reject the item and sent back to hong kong so that we pay 100GBP shipping fee for that horrifying customer service
18 ottobre 2018
Non scritta su invito
Risposta di www.bananafingers.co.uk
Hi Wai Po Wong,
Many thanks for getting in touch. I am really sorry to hear this. I unfortunately can't find your order or an email from yourself. Would it be possible if you could let me know your order number?
If you are returning an item to us from Hong Kong, please make the parcel with a declared value of £0 - otherwise it may be subject to import tax.
Hope to hear from you soon.
Kind regards,
James
Very quick and efficient delivery
Ordered Sunday (Bank Holiday monday) and arrived Friday in Sydney Australia.
Very quick service. Products were as described.
Would definitely use them again as they were very reliable.
3 settembre 2018
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I recently purchased a pair of climbing …
I recently purchased a pair of climbing shoes from these guys online that were the wrong fit. My emails were answered very promptly and they immediately sent out a replacement pair. The staff were knowledgeable, helpful and friendly so I would be happy to support this company in the future.
13 febbraio 2018
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Excellent customer service
Excellent customer service - rapid dispatch and replied within the hour to queries.
13 gennaio 2018
Non scritta su invito
Great company, great product
Easy to purchase online, arrived quickly, package left in safe place. Really pleased with the product.
20 dicembre 2017
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Placed an order and they took the money …
Placed an order and they took the money from my account. Received no email confirmation. Phone rings out unanswered and they have not replied to my email. Just glad I paid via credit card
15 dicembre 2017
Non scritta su invito
Have used Banana Fingers multiple times …
Have used Banana Fingers multiple times and would thoroughly recommend them.
2 dicembre 2017
Non scritta su invito
Brilliant website
Brilliant website, quick delivery, great quality of products. You can't really ask for more. I'm a returning customer and I will keep coming back to Banana fingers! Thanks for being so fantastic!
1 dicembre 2017
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good service no hassle
30 novembre 2017
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Good prices, fast delivery, great customer service
One of the best experiences with online shops. Ordered some climbing stuff, delivery from UK to Slovakia in 2 days. Amazing customer service on facebook. They even gave me additional 10% discount...
30 novembre 2017
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Great prices and fast delivery
30 novembre 2017
Non scritta su invito
Fabulous
Fabulous
Despite the fact I returned 2 harnesses because I was disappointed with the fit, Banana Fingers kept going and my third choice was perfect.
The tracked postal service is also very handy; it tells you when the parcel is being delivered and I like the fact I can leave the parcel in a safe place.
You pay for returns, but the delivery is free over a certain amount.
The responses to inquiries were prompt either by email or a phone call to my office.
I would thoroughly recommend Banana Fingers to other climbers.
30 novembre 2017
Non scritta su invito
Responded quickly to my query and …
Responded quickly to my query and delivered quickly
29 novembre 2017
Non scritta su invito
Very quick delivery
Very quick delivery, well package, but can't review the actual item as it's a Christmas present for my son.
28 novembre 2017
Non scritta su invito
Great customer service
Bought some climbing shoes... wrong size and returned for size up. I subsequently decided that I would prefer a refund. No hassle at all. Quick response and refund processed. Will shop again.
27 novembre 2017
Non scritta su invito
Amazing store
Amazing store, amazing variety, amazing service. Really good exchanging my climbing pants to a different size, can’t recomend enough
24 novembre 2017
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Great shopping site for climbers
They sell great brands and the selection of gear and clothes is quite nice, very good shopping site for climbers and the delivery is always on time. I really like it!
24 novembre 2017
Non scritta su invito
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