www.bananafingers.co.uk Recensioni 

I’ve been waiting for over a month for Order , with zero updates and completely ghosted customer support after multiple follow-ups.
​Taking customers' money is apparently fast and seamless, but providing a basic order update seems entirely beyond their capabilities. If you have no intention of shipping the item, cancel the order and process my refund.
​I’m now forced to initiate a chargeback with my bank to get my money back. Absolute joke of a customer service. Shop somewhere else.

Very good store, helpfull staff and very high quality gear. Have been buying gear for years and it's always brilliant

I called the website customer service number around 2:30 p.m. to confirm if I placed an imminent order whether they would be able to post it out on the same day. Talking to a female staff member answering the call, it seems that I had already missed the delivery cut off, which is quite early for any business. Selling myself on eBay, I often get to the post office for 5pm, if necessary, to ensure my customers receive a prompt delivery service.

However, during the call there were also some issues with the phone line and the lady on the other end of the phone couldn't hear me clearly, meaning that I had to repeat myself multiple times.
This was quite frustrating for me which I expressed. This was not personal and I did not shout or swear.

However, she claimed that I had been shouting at her and put the phone down, stating she would not accept any abuse.

I phoned straight back and explained that the frustration expressed was not aimed at her personally and neither did I shout.

I also advised her of my own work experience in retail and call centres, experiencing many different customers, some expressing dissatisfaction or frustration, others abusive and knew the difference. I advised her that best practice was not to simply put the phone down immediately just because you personally didn't like the way the call went. Alternatively, to give the customer at least three warnings before ending any call, where any behaviour is deemed inappropriate (and certainly not if there are reception issues causing expected frustration).

Alternatively, perhaps she could have offered to call back, which did in fact resolve the phone line issues on my second attempt.

I asked if the person was a proprietor, she said as she was a director. I asked to speak to the proprietor by phone, however email seemed the only option offered.

I informed the lady that I was trying to purchase a product from them and there were other sellers elsewhere. In response, she simply stated that perhaps I should buy elsewhere. I then ended the call to do just that.

For someone that has worked in outdoor retail for many years, the delivery and customer service approach unfortunately is not very helpful or customer focused...needs some modification and retraining.

Extremely disappointing experience with Banana Fingers and Spring. Banana Fingers stated that they use UPS as their courier, which gave me confidence in ordering. However, they actually used Spring to handle my package, despite Spring having many poor reviews.
What makes the experience even worse is that there have been no updates at all after the 14-day delivery period had already passed. There was no clear explanation, proper tracking information, or communication about the delay.
If Banana Fingers advertises UPS as their courier, they should be transparent about which courier will actually handle the shipment. This has been a very frustrating and disappointing experience.

Love these guys; great customer service and they went above and beyond to make sure I got my bouldering pad. Cannot recommend enough!

Stay away from this shop. Bananafingers used to be my favourite shop, and I've been a loyal customer for many years. After changing owners / moving to Italy, support are completely absent, and it's impossible to reach them on phone or by email.
I've been charged double VAT for several orders (overpaid about 500EUR) and they haven't answered my emails for months and never answer the phone.
Somehow they still manage to effectuate new orders (weeks delayed though), but refuse to support their customers when questions or problems arise.

Got a brilliant jacket from here that was an absolute bargain ! Arrived really quickly & well packed. Customer service was lovely as well.
I fully support smaller shops where & when I can and these folk were excellent!

Ordered rope, draws and shoes. Heard nothing back for a week. I asked for an update and they said they don't have the rope in stock and it'll be another week or so. Two weeks later they shipped the package. For whatever reason the package did not leave their warehouse for another week. Then it failed xray security check (!!) and got returned to them. Meanwhile they first denied having received the package, then acknowledged it! They refunded the money but failed to provide any discount codes or offer free shipping or any other type of compensation if I was to order from them again! This is while I had to email them repeatedly asking for updates and I had nothing but radio silence!
Zero customer service.

I've previously only used the UK-shop which has always been great. Unfortunately, my first experience with the EU-shop was the polar opposite.
They sent the wrong item, so I had to take photos and then take it back to UPS. It's been over 2 weeks now and I have not received my refund yet. When I asked, I was told it "will be handled within a few days and you will receive the credit on your card". So after shipping the wrong item, they are now also making me wait for my money. Amazing customer service, really.

Exceptional customer service and very prompt delivery! Had an issue with a payment and the team were on it very quickly and were super helpful. Ordered some climbing shoes and they were delivered the next day (with standard delivery!). Bought from them several times now and could not fault.

Really good selection of stock and if items out of stock they communicate quickly. Prices are very competitive and orders arrive quickly and well packed

Excellent kit at great prices with efficient delivery.

Completely unreliable. I ordered a backpack that never arrived, they answered after several emails and weeks later that my ordered was canceled.

I bought a pair of Scarpa Instincts climbing shoes in September. Less than a month later the strap on the shoe had broken and the other was close to going. I emailed banana fingers and had to send photos, I then had to return the shoes. We are now in November, I still don't have the shoes back as the manufacturer are repairing and that it would 3 to 4 weeks still. The shoes will have been with th manufacturer being reviewed and repaired for longer than I had the shoes. Poor service for a clearly faulty product

As beginners, the service was so welcoming and the chap went out way to find different shoes to fit. Makes you want to return!!

I've ordered with them in the past and they were fine, this time after placing the order and paying for shipping days later I receive an additional cost adding to nearly half my total. So basically the saving are now just a load of bs, there is a small print leading to an additional page but if you don't know what to look for it's a big fu. It would of been a simple solution of adding it beside the delivery price when selecting your delivery option or country but I assume the transparency would be detrimental to business as you would assume they wouldn't be that grossly incompetent otherwise.

Amazing website, a lot of materials at great prices. Super fast delivery even in corsica where normally is a bit more complicated to receive parcels (i receive it with 3 days of advance). Great Customer care, they answered me in like 1h. I’ll definitely order again.

Had a lovely customer service experience with Banana Fingers when the shoes I ordered had a manufacturing fault. They were quick to respond, gave options for returns/exchanges & options for posting which was really good. Also loved that there was minimal packaging used in the order & most of the packaging was paper/cardboard.

The customer rep I corresponded with was Kitty & they were amazing!

Well what can I say, what a shop we have here! Banana fingers HAS to be on your go to climbing store for any climbing gear that you need. Everything you will ever need is all stocked in one place. And not just that, as I feel their best asset, is the personal responses and feedback you get from the team no matter how big or small the request is. The level of detail in their responses really make you feel a part of the family. Great team of staff, great items stocked, this has to be your go to climbing shop. Keep up the good work bananarama’s!!

I have bought lots of items from Bananafingers over the years and their service has always been excellent. I have just had my first experience on a manufacturer's warranty return which Kitty helped me with. Great communications and a very fair outcome. Highly recommended.