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BAMBINISTA Recensioni 

208
•
TrustScore 4.5 su 5

4,3

Negozio di articoli per neonati
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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Ordered two Cars wondersuits for my car mad nephew and his new baby brother. Delighted with these little wondersuits. One of the was very big so initially wanted to return it but in the end decided... Leggi di più

Valutata 1 stelle su 5

I ordered a sun shade for our push chair for holiday back on the 14th May, site stated delivery within 2-3 working days. No sun screen has arrived, and we have now had to get a cheap one from Amazon... Leggi di più

Valutata 5 stelle su 5

We received exceptional service during very difficult times. Susan answers all enquiries personally and promptly. We had our wonderful Egg pram delivered and cannot express how happy we are with it.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We bought our stroller, car seat and base along with various baby clothes and accessories from Bambinista. We noticed that baby shopping is mainly on line unless you travel far and wide to find a shop... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per neonati

Scritti dall'azienda

The coolest collection of modern, trendy and minimal baby, toddler and kids clothing, accessories, toys and home products at BAMBINISTA. Ages 0-6 years.

Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

208 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(208)

13 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Fantastic new baby shop

A beautiful, aesthetically pleasing shop with plenty of different brands to look at. It's a great place to find gifts for friends and family. Staff are very friendly!

6 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Welcoming and knowledgable

The owner of Bambinista was welcoming and so knowledgeable. We came in as total novices looking at buggies and she showed us all the functionality we'll need at every stage. I left feeling like we had all the info we needed to make a good decision, but not that awful 'sold to' feeling. She also stocks lots of beautiful gifts for new mums so a great shop to have in the town centre.

4 novembre 2024
Non scritta su invito
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Risposta di BAMBINISTA

Thanks Nikki. Was such a pleasure to meet you! I agree, nothing worse than that "sold to" feeling, and we will never sell anything to someone unless we truly believe it is the right product for them. Sometimes I have to suggest products we don't stock to customers if I think there is something better suited to their needs that we don't stock. Hope to see you again soon. :-)

Valutata 1 stelle su 5

Avoid - not worth the hassle

Bought two lunchboxes, they posted one. I emailed and they sent one out a few days later. I emailed them a few times asking when it would arrive as I needed it for a specific date and no response. It still hasn't arrived. Their email responses throughout have been late and brief, with no support or initiative on their part. I ended up buying another on Amazon (I have two kids, they both needed one!) for more money but with the amount of hassle this has been, it was worth it. Such a shame as love the look of their independent shop. Still waiting for it to be delivered, and then to attempt to return it...

EDITED; Please see the below as how customers are treated 😂😂😂, starting a bun fight is a brilliant way to behave on the internet 😂😂. She just phoned me - (please note only after the bad review and not after the lack of delivery) called me unreasonable and hung up on me 😂. Absolutely unable to look at it from my point of view - I ordered on the 23rd and it still isn’t here…

PS - that’s not what Evri means: they were unable to deliver, not that they attempted it and we weren’t in.

30 ottobre 2024
Non scritta su invito
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Risposta di BAMBINISTA

EDIT: Yes, I did call as soon as I was aware that there was an issue that you felt was not handled correctly. I apologised for the mistake in the initial shipment, and for the delay with the courier company. I am not starting a "bun fight", merely stating the series of events as they occurred, I don't see the below as anything other than factual so that future customers can see that we did everything in our power to try rectify the situation. I am sorry that you were disappointed. I hope your order from Amazon arrived in time and your kids ended up having a great time at forest school.

Hi Laura,

Apologies that you have not been satisfied with the service. To recap:

20 October 6.15pm - you placed your order.

21 October your order was dispatched. Sincere apologies that we delivered 1 instead of 2 by mistake. This was entirely my fault, I am sorry.

23 October your order was delivered, you emailed to highlight that you had only received one out of two on your order. We replied the same day to apologise and say we would send another.

24 October the second one was dispatched from us. We also sent you a follow up email that day both from our automated system and also from customer services to provide you with the tracking number.

There appears to have been a delay with the courier, which is beyond our control and does sometimes (very rarely) happen. I think your bad review should be aimed at them rather than us as we have kept you in the loop. To say that our replies have been "late and brief" is not at all true. All emails were responded to the same day and usually within minutes of your email to us. To your query of "will it be delivered by Monday?" our expectation was Yes as we had sent it on next day delivery. The courier DID actually attempt to deliver on Monday but no one was in.

We have said that we are happy to accept the return and feel that we have done everything in our power to rectify the mistake.

Thank you for supporting my small business, we need all the support we can get in these tough retail times.

Regards

PS: Here is the tracking details from the courier. Please note once we dispatch, we are not informed of updates to the order as this information goes directly to the customer so that they are informed.

https://www.evri.com/track/parcel/H01M8A0057753395/details

10:10 - Thu Oct 24

We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it

19:31 - Thu Oct 24

We've received your parcel at the ParcelShop and will be collecting it shortly

11:38 - Fri Oct 25

We're sorry we haven't been able to deliver to the ParcelShop today. We'll update your tracking when it's on the way on the next working day

17:02 - Fri Oct 25

We've collected your parcel

19:39 - Fri Oct 25

Your parcel is being sorted at the senders local depot

10:36 - Sat Oct 26

We're processing your parcel at our hub

09:59 - Tue Oct 29

Your parcel is at our local depot and on its way to you

18:01 - Sun Oct 27

Your parcel is at the delivery depot and we'll let you know when it's out for delivery

10:08 - Mon Oct 28

We're sorry, your parcel has been delayed. We're working to get it on its way on the next working day and We'll let you know once it's out for delivery

14:43 - Mon Oct 28

Your local courier will deliver your parcel between 16:30 and 18:30 today

18:00 - Mon Oct 28

Delivery attempted

We're sorry, we were unable to deliver your parcel today. We'll try again on the next working day

20:29 - Tue Oct 29

Your parcel is at the delivery depot and we'll let you know when it's out for delivery

20:29 - Tue Oct 29

We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day

01:20 - Wed Oct 30

Your parcel is at the delivery depot and we'll let you know when it's out for delivery

11:03 - Wed Oct 30

Your local courier will deliver your parcel between 12:30 and 14:30 today

https://www.evri.com/track/parcel/H01M8A0057753395/details

Valutata 5 stelle su 5

Beautiful Shop

This is a beautiful shop with a lovely and wide selection of all things baby. The owners are very friendly and helpful. Definitely recommend!

29 ottobre 2024
Non scritta su invito
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Risposta di BAMBINISTA

Thank you so much for your lovely review!

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