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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I bought a double sink advertised as coming with wastes, when they sent only one waste I felt sure this must have been a mistake - but now they really do sell double sinks with only one waste then try... Leggi di più

Valutata 5 stelle su 5

Great service and was delivered quicker than the estimated delivery date. Product exactly what we needed. Package (not the outer package for posting but the inner package the product is sold in) cou... Leggi di più

Valutata 5 stelle su 5

The website was very easy to navigate, so ordering was easy. Very competitive pricing, and a wide range of products to choose from. I had to email the company about my delivery: I got a very pleasant,... Leggi di più

Valutata 5 stelle su 5

We haven’t installed our beautiful double bowl fireclay fluted front butler sink yet but the quality appears to be outstanding and it’s such incredible value for money! So pleased we chose this over a... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per cucina

Scritti dall'azienda

Who are we? World leaders in fine Fireclay. We devote our entire operation to this high-quality method of production. Our 12,000-square-meter factory and 150 employees currently produce 150,000 pieces per year, with a goal of reaching 250,000 fireclay products by the end of 2023 with an additional 100 employees. Fireclay's History Although Fine Fireclay and Vitreous China are closely related, there are distinct differences that are frequently overlooked when producing Fine Fireclay, which is generally processed exactly the same as the Vitreous China product in production units specialising in Vitreous China production when, in reality, various parts of the process must be changed to produce a world class piece of Fine Fireclay. Following a decline in the production of Fine Fireclay products as a result of many Vitreous China manufacturers closing down across Europe, our founders set out to create the best Fine Fireclay product possible with the goal of becoming world leaders in Fine Fireclay production. It means that we choose our partnered manufacturers based on quality and trust rather than price, ensuring our customers received the highest quality goods. The Finest Raw Materials Fireclay products are manufactured and moulded in-house. We take great pride in this as a company because all of our Fireclay products are handcrafted by master potters, meaning a perfect sink is crafted every time. The key to producing outstanding Fireclay products is consistency. To ensure that each product meets our high standards, it is rigorously inspected, and quality tested.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

357 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,3

Tutte le recensioni

(357)

196 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Wonderful customer service

I realised I had order the wrong sink and Balterley made the change easy and straightforward. Gorgeous sink - am thrilled with it. Great service. Great product. Thank you.

27 maggio 2026
Valutata 1 stelle su 5

my first order went missing and …

my first order went missing and when i did recieve my sink on 2 nd order it was bably damaged and i been fobbed of trying to get my new sink i and 76 years old and not good eith computrs im in the middle of having my kitchen rplaced and now i dont have a sink so i want rfund or new undamaged sink

21 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Your delivery company is not helpful…

Your delivery company is not helpful they don't leave a contact number or a re delivery.
Your communication skills are lacking and should be reviewed.
It has been left to me to find out what was happening with my delivery, otherwise I don't think I would still know what was happening concerning my package .
Shame really I hope you take this as constructive comments and review your systems.

7 maggio 2026
Valutata 5 stelle su 5

Service was excellent

Service was excellent. I was in a hurry and on a deadline. Balterley pushed my delivery forward which really helped.
The cooker I have bought looks terrific and 'fits' my kitchen . I have so far only used the hob (excellent) but will be using the oven later today. It is a v convenient size.

8 maggio 2026
Valutata 2 stelle su 5

Appalling customer service

Great priced items but prey you don’t have to communicate to their customer service department. Rude and abrasive language used without an ounce of empathy or accountability for the reason for contact. 1 star for product price, 1 star for actioning a refund immediately upon complaint.

29 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Poor delivery

The company used for delivering is poor, there was no knock at the door but at the end of the day realised my parcel had been left at an angle! Not even upright, outside and left for anyone to take. Absolutely appalling

16 aprile 2026

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