Balfe's Bikes - Streatham Recensioni 

896
TrustScore 4.5 su 5

4,5

87 Streatham Hill, Streatham, SW2 4UB London, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in. Many thanks, Geoff P... Leggi di più

Valutata 5 stelle su 5

Thanks Balfe's Bikes i had a nut and bolt that had a bad thread for my cycle they had a rummage around and found me a spare that fitted great .... by mistake had forgotten my wallet and phone so they... Leggi di più

Valutata 5 stelle su 5

Wow! Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism. As a cyclist who just rides with no proficiency, he was the right perso... Leggi di più

Valutata 4 stelle su 5

The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di biciclette
  2. Negozio di abbigliamento activewear
  3. Officina di riparazione biciclette
  4. Negozio di accessori per biciclette
  5. Ciclismo su strada

Informazioni su Balfe's Bikes - Streatham

Scritti dall'azienda

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


Get £5 off when you sign up
Book a Service
Shop Bikes
Shop E-Bikes
Shop Helmets
Shop Accessories

About Balfe's Bikes

Scritti dall'azienda

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Informazioni di contatto

  • 87 Streatham Hill, Streatham, SW2 4UB, London, Regno Unito

  • 020 8671 1984

4,5

Eccellente

TrustScore 4.5 su 5

896 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(896)

4681 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Poor post sales customer service

I spent £3000 in 6 months on two bikes with your company. I missed the 6 week service on the first bike. No good-will was extended to myself as a local customer in Streatham. When I called the support number it was agreed the 6 week service would take your company about ten minutes to complete. I did have a problem on the first bike . Luckily a local Authority cycle scheme fixed that basic chain falling off problem. Buying the bike was a good experience from store staff. This management decision to refuse a a 10 minute look over of the bike has left a nasty taste of being patronised as a potential buyer only to be disregarded after the sale was complete. I accept the late submission to the repair was my own fault.

6 novembre 2024
Logo di Balfe's Bikes - Streatham

Risposta di Balfe's Bikes - Streatham

Hi,

We apologise that we have not met your expectations on this occasion.

We offer free 6 week check up on all bikes purchased from us, when you came back for this service you had owned the bike for 5 months (20 weeks), so this had gone over the 6 week time frame. We are happy to extend this to 12 weeks, but given the length of time you had owned the bike we were unable to offer a further extension to this.

Balfes Streatham

Valutata 5 stelle su 5

Help with pump

Craig at Balfe's Bikes in Streatham was extremely helpful with my pump. He patiently showed me how to pump up my tyres as I was having trouble and made sure they were at the correct pressure. Thanks Craig!

8 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Friendly staff and great service

Friendly staff and great service. Items that I ordered from the website arrived within the expected time. The staff were very helpful in providing me all the information I needed to make the most of my newly acquired gear.

24 ottobre 2024
Valutata 5 stelle su 5

Super helpful staff

Super helpful with a recent cycle-to-work scheme purchase. Staff were really friendly and knowledgeable, and allowed me lots of time to get my bike set up.

20 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Poor service

Poor service, the girl who served at the till was very unhelpful and rude. I have been informed by the call to come and collect the bicycle but when my wife came there the bicycle wasn’t ready. Not date been given when the service it’s done. Been advised to wait for an email when it’s ready.

1 ottobre 2024
Valutata 5 stelle su 5

The employees are professional

The employees are professional, they do complete the service in a short time. They are willing to answer questions and provide suitable advice that helps costumers decide for more convenient adjustments on there bicycles, fixing or equipment.

3 ottobre 2024
Valutata 5 stelle su 5

Friendly

Friendly, helpful and knowledgeable adviser. Bike repaired in 20 minutes!

21 settembre 2024
Valutata 5 stelle su 5

Had my commuting bike fixed at Balfe's…

Had my commuting bike fixed at Balfe's Bikes in Streatham. Brilliant job by the workshop team to change out the worn cassette and chain and check over the rest of the bike - rides like new - superb! Good pricing too and slotted in over a weekend. Can't beat the service. Thanks!

6 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

I need a new bike repair shop

I was told bike repairs would take a day. It took 3 days. Expected my bike on a Monday evening got it back Wednesday evening. Not happy with the quality of repair as there was still spme side to side movement of the back wheel. Won't go back just need to find a better bike repair shop.

26 settembre 2024
Logo di Balfe's Bikes - Streatham

Risposta di Balfe's Bikes - Streatham

Hi there Darren. I am sorry that you were not happy with the service you received in store. When a bike is dropped off in store the workshop would have needed to create a quote for the service; at this point the store would not have known what parts were required and the associated service time. Once they can confirm this, a quote is generated. On this occasion a message was sent to you Wednesday morning (11:35am) to advise that your bike repair was complete. When you collected the bike, the team advised that the rear wheel was very slightly loose (not unsafe) as if it was any tighter it would not spin freely. Thank you for your understanding in this matter. Kind regards, Team Balfes.

Valutata 5 stelle su 5

Great experience on line and in store - Thanks Rebecca

Had a really good experience in store and online with Rebecca at the Streatham outlet. Had a new bike on a cycle to work scheme that they had to order in. It came a month earlier than expected and they still through in some inner tubes on the house for the wait to get it in store! Great email communication throughout the process which is hard to come by these days and will certainly be using them as my go to shop going forward

20 settembre 2024

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più