bakerdays Recensioni 1.730

TrustScore 3.5 su 5

3,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was asked by my grandson and fiancee if I would organise a special cake for the guests at their wedding who had allergies. Gluten, Eggs, Dairy etc. I approached Bakerdays who said that it... Leggi di più

Valutata 1 stelle su 5

Perhaps their cakes are delicious, however I phoned several times but no one ever answered the phone; in fact the call appeared to be cut off each time. I went elsewhere & received excellent service f... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Cake came after date requested as was not amend as promised. Left in rain on step after we left.cake was damaged and flowers broke. Promised me a refund and over two weeks been told differently stori... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered a railway themed fourth birthday cake for our son. It was delivered right on time and was well packaged in perfect condition. We got it two days before his birthday and stored it in our s... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Panetteria
  2. Servizio di ordini alimentari online

Scritti dall'azienda

bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

1730 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Wedding cake

Bakerdays recently made our wedding cake for us as well as 60 cupcakes. We weren’t too sure what we wanted, other than black and gold with our initials on the decorations. The girls designed our cake for us and they did a perfect job at capturing what we wanted. We were so pleased with the cake on the day, and we got a lot of compliments from our guests too! I would definitely recommend Bakerdays.

3 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Wow!

Wow!! I ordered a fruit wedding cake for my daughter’s wedding I was a bit unsure if I’d done the right thing but when it came it looked amazing and tasted even better so moist all the guests commented on it being so good. Will definitely be using them again.

5 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Golden Wedding Anniversary Cake ..

I ordered a Golden wedding Anniversary cake with cupcakes for 90 guests, although I ordered it last minute it arrived perfectly on the day and it was so delicious and beautifully decorated I would highly recommend this company.
Thank you Bakerdays for my delivery on Friday 4th April 2025 absolutely wonderful cake and cupcakes
Ann from Hampshire

4 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic cakes

I recently ordered a personalised photo cake, and I couldn’t be happier with the result! The cake not only looked stunning but also tasted absolutely delicious. The photo quality was crystal clear, perfectly printed on the cake without any smudging or blurring. It was such a special touch that made our celebration even more memorable!

The attention to detail was fantastic, and the cake itself was fresh, moist, and flavorful. Everyone at the party was impressed, and it became the highlight of our celebration. The customer service was also excellent—they ensured the design was exactly what I wanted and delivered it on time.

If you’re looking for a unique and meaningful cake for a special occasion, I highly recommend getting a personalised photo cake. It’s the perfect blend of beauty and taste! I will definitely be ordering again.

26 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Bakerdays made my partner’s birthday.

Bakerdays made my partner’s birthday.
I secretly ordered an Irish Rugby cake (was over the moon that you even did one). It arrived on her Birthday and she was literally crying. The cake was delicious too. Nicely packaged and arrived in perfect condition. Thank you so much, Nicky

5 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Ordered a cake at last minute.

Ordered a cake at last minute Friday for Monday. Thought I had left it too late for birthday but got confirmation of order and delivery. Then got e mail from DHL to say they would be delivering (original said DPD). Morning of delivery sent a time slot went to docs and on return package through door. Excellent service and cake was delicious.

3 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Customised Birthday Cake

Cannot fault anything with my "bakerdays" experience.
My cake was ordered, dispatched & received in perfect condition and was exactly has I'd requested and delivered on day requested. Delivery company very polite and sent e-mail with time slot of expected delivery time. A bit more costly than other cakes but it was a special birthday.
Cake was very soft, tasty and fresh. 1st time ordered from company and would order again.

5 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not trust

I ordered a cake for my daughters birthday and it came without the cake topper (which was the main reason we ordered from this site). I was then told I would get refunded for this topper and this was over 2 weeks ago and no refund received and they are now ignoring my emails. Extremely bad customer service..do not trust this company.

Can someone from this company give me my money back, for the item I did not receive!!!!!

5 febbraio 2025
Non scritta su invito
Logo di bakerdays

Risposta di bakerdays

We’re really sorry to hear about your experience and understand how disappointing it must have been, especially for your daughter’s birthday. Please accept our sincere apologies for the missing topper.

We want to assure you that the refund for the topper has been processed, along with an additional refund as compensation for the inconvenience caused. We understand the frustration this situation has caused and are truly sorry for any delay in communication.

Valutata 5 stelle su 5

Excellent

I cannot praise bakerdays enough. Their customer support is 100% perfect. The communication is excellent. Mr cake order was truly scrumptious and as ordered. I was very happy with this company.

14 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

I recently ordered a cake to celebrate a retirement

I recently ordered a cake to celebrate the retirement of a friend. I loved the picture on the cake featured on the website but wanted a slight alteration to the wording and his name added.
I received excellent customer service from Anna and Emily. The adjustments were duly made and the cake arrived on time and in perfect condition. My friend was delighted with the surprise and the cake was enjoyed by him and the bell ringers at Derby Cathedral. Thanks to everyone for such a beautiful cake. Janet

1 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent Customer Service from Anna

Recently ordered a personalised cake for my husband's 60th birthday. Luckily, I arranged delivery two days before the party. The DHL driver got the box out of his van then turned it on it's side to carry it.
I told him that there were cakes in the box and he immediately turned it right side up again. The GF cupcakes were intact, as was the large box the main cake arrived in. The outer box had a large rip in one side of it.
On opening, the main cake was damaged and had slid off the cake board. The icing was cracked and missing in some areas. This damage only happened because of the way the box had been handled by DHL.
I emailed images to Bakerdays and was called back by Anna within minutes. She instantly offered to replace the cake and would ensure it is with me by 12.30pm on the day of the party.
This is the second time I've used Bakerdays and would not hesitate to use them again. The cakes they produce are excellent. They both look and taste great.

19 febbraio 2025
Non scritta su invito
Valutata 3 stelle su 5

Had to chase for updates of my order

Had to chase for updates of my order, it arrived on time and only damage was to the very bottom of the front where it has slide to the edge of the base but it was easily fixed. Other thing I had an issue with was, I ordered rich chocolate chip, I recieved a full chocolate cake with no chocolate chips in. The cake was for a 1 year old and chocolate contains caffeine naturally hense why I only wanted chocolate chips ! None the less, the cake was nice, but I wouldn't use this company again.

6 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Ordered a cake but it didn't arrive

Ordered a cake but it didn't arrive on the due date, the day before the birthday. They don't answer the phones so I can't speak to anyone to find out what's happen with the order. I've emailed and left a voicemail but not had a response.

20 febbraio 2025
Non scritta su invito
Logo di bakerdays

Risposta di bakerdays

We’re truly sorry to hear that your cake didn’t arrive on the due date and that you’ve had difficulty getting in touch with us. This is certainly not the experience we aim to provide, and we completely understand your frustration.

Please do get in touch with us at team@bakerdays.com, and we’ll look into the situation with your order straight away. We’ll do everything we can to resolve this as quickly as possible. Thank you for your patience, and we look forward to hearing from you.

Valutata 1 stelle su 5

Poor customer service

Ordered a cake on 23rd jan for my birthday on 12th Feb, only the cup came on the 25th Jan, that was ordered with the cake so they say as a gesture of goodwill they would send a cake on the date requested but no show. They wont answer the phone nor call back nor do they answer emails. Poor poor customer service, they should be ashamed. Ive been left out of pocket so maybe this is how they scam customers!

12 febbraio 2025
Non scritta su invito

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