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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great experience from the team. Very helpful & knowledgeable. Wide range of products available to trial. Additional services they provide such as storing your order until your are ready to col... Leggi di più

Valutata 5 stelle su 5

Excellent service and so very helpful with our travel system and now next stage car seat. Everything suggested was with good reason and nothing oversold or pressurised. We will be using BabyNest for a... Leggi di più

Valutata 2 stelle su 5

No plastic on the product. I’ve always had Joie’s car seats bought with plastic covering that can be used to protect it when storing it in the boot. Delivery partner DPD went ahead and delivered t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Babynest is an amazing business, that never fails on delivery or customer service (even called me once to tell me based on a previous order I'd probably ordered the wrong high chair piece) and they'r... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per neonati
  2. Negozio per bambini

Scritti dall'azienda

London based baby store, selling a range of baby equipment by popular brands. We provide car seats, strollers and baby room furniture. From brands such as, iCandy, Cybex, Bugaboo, Silver Cross, Joolz, Stokke, Nuna, Egg and many more. Buy online from our website or visit us in store.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

275 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(275)

27 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service

Delivery was quick. There was an issue with the item and the base of the pram was faulty but I contacted Baby Nest and they were extremely helpful and helped me arrange a return and replacement. The replacement was received within a week. The company were brilliant to deal with and I would definitely recommend using Baby Nest for any purchases.

26 maggio 2025
Valutata 5 stelle su 5

Cybex Anoris T2 Amazing Experience

Purchased a Cybex Anoris T2 and the level of knowledge the staff have is amazing. So thorough with their demonstration, not a detail missed! Would recommend to anyone to purchase anything needed at Baby Nest!

1 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Misleading shipping and no common sense

Despite there being separate shipping and billing addresses on the purchase page we were informed after purchase that they could only ship to the billing address.
As we were moving house around the time of birth this was extremely inconvenient and is worth noting for anyone buying gifts for others.
Astoundingly poor service when the site is hosted on Shopify and this is extremely easy to rectify and common sense for the expectations of customers.

2 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic customer service from order…

Fantastic customer service from order to delivery. Was told my order had to be ordered in to store so there would be a delay to normal delivery time. Amir kept me in the loop.

Having received my item, it does the job perfectly and would definitely use and recommend baby nest in the future!

28 aprile 2025
Valutata 2 stelle su 5

Build your own pram

Great experience shopping for our pram here. Chloe was very informative and helpful. On placing the order, the owner asked if I’d like the pram built in house. It seemed too good to be true that they would hold the pram in their warehouse until we were ready, build it with 24 hours notice and dispose of the boxes. I was told (by the owner) that icandy prams are notoriously difficult to build and so opted for this service thinking that it would make life easier. On collection, the buggy was built and taken to my car along with a sack of additional parts, I wasn’t given any other documentation and had to ask for proof of purchase. On first use, I found that the handle bars would not lock, this was an obvious problem that became evident after using the pram for less than a minute. Chloe helped and was again lovely. The pram was sent back to icandy and fixed. A couple months down the line, on trying to use the car seat with the pram, I found that a set of adapters were missing from the accessories bag. I called Baby Nest and spoke to the owner who proceeded to find ways to try and disprove what I had said. For context, no one is out trying to scam for £35 part after buying a £1,000 bundle. She was rude, abrasive, raised her voice and frankly I’ve never been spoken to like that by anyone in their ‘professional capacity’. The comments, tone and volume were so outlandish that Amir had to commandeer the interaction and deescalate the owner. I was told that it was my fault as I should’ve checked the box or manufacturers guide (despite Baby Nest disposing of both prior to my collection). As it had been more than 14 days, icandy were no longer liable and Baby Nest were unwilling to accept liability. I appreciate I could have checked earlier but it’s not your first thought after giving birth when a reputable company offer to build your purchase for you. You wouldn’t check for parts once a flat pack piece of furniture was built, you’d check before and I wrongly assumed that this would be the cases here. Alas, it seems there are no quality assurance measures here and therefore no accountability. If you’re lucky someone may even speak down to you when you call to enquire. Moral of the story…. Take a checklist, perform your own checks and do your own quality assurance should you choose to have your pram built onsite or…. Build it yourself.
This review is 2 stars. I’d give 0 stars for the owner’s rudeness (because no human, far less customer should be spoken to like that) but the staff are lovely there, they deserve 5 stars and that needs to be said.

5 ottobre 2024
Non scritta su invito
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Risposta di Baby Nest

Hello Rhianna,

Thank you for taking the time to write a review.

When you called us 6 months after collecting your items, you mentioned that you were missing multiple items, of which we ran through the items on the phone with you, showing a picture of all the items. Initially you had a long list of items that were missing, and we asked for you to search for them. You later confirmed you had found some items.

For the car seat adaptors, we did say that we would ask iCandy if they would be able to assist with this, as this is not an individual sale item but a spare part, but they said that as its was 6 months without the customer notifying, it was beyond a reasonable amount of time.

In regards to your proof of purchase, when you had purchased the item, we provide a hand written and printed proof of purchase when you initially order the item, not upon collection.

I would like to apologise if the manager was not professional with responses to you, and we take this on board. We will review our process for collections in light of your comments.

Valutata 5 stelle su 5

Brilliant Service!

Baby Net were great! I was struggling to make an online payment so I rang the store and a lovely woman called Charlotte helped me and resolved my issue.

I wouldn’t hesitate to order from there again and would definitely recommend it to others.

27 marzo 2025

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