I honestly cannot recommend Babipur highly enough. They stock the most beautiful things, but what really sets them apart is their customer service and communication. They are incredibly helpful,... Leggi di più
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Babipur is my one stop shop for pretty much all things needed for my toddler. Not only are their ethics incredible and brands they stock so carefully chosen but their customer service is amazing which... Leggi di più
Absolutely love Babipur and always recommend to family and friends! This is a lovely business, with great values at their core, who go above and beyond. They are reliable and always happy to help (and... Leggi di più
My children have grown up and have truly loved toys, games, drinks bottles, clothes we’ve bought from Babipur. it’s a joy to return to Babipur now we have a granddaughter. So many wonderful, ethical... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts. Fair Trade Organic and ethical clothes skincare newborn gifts and toys. funky and stylish ethical shopping, bright and colourful clothes, lovely toys and gifts.
Informazioni di contatto
Regno Unito
- www.babipur.co.uk
4,8
Eccellente
447 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Babipur is best :-)
Babipur really is the best of service and community. The eco friendly products are matched by the amazing customer service, delivery speeds and the feeling you can rest assured that the products are sourced from ethically sound producers. It’s been our go to shop for many years now.
27 settembre 2023
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Excellent customer service with…
Excellent customer service with fabulous ethical products
27 settembre 2023
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Excellent customer service!
Customer service is always excellent.
I have emailed a few times after placing orders which is always responded to quickly & efficiently with kindness every time.
27 settembre 2023
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Fabulous customer service
Honestly I think my favourite company to buy from.
The product range is amazing and so varied.
The customer service is fabulous - had something very minor wrong with a recent order, their response by email was very fast, polite and they were very helpful about replacing the item and sent it out the same day.
I definitely recommend BabiPur
1 settembre 2023
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Fantastic
Fantastic, we had an issue with our order delivery and they resolved it with ease and all emails were kind yet professional. We have bought many times since as a result and would highly recommend
27 giugno 2023
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Great customer service anwering…
Great customer service anwering questions about sizes and fit. I have shopped with Babi Pur for 8 years now always had great products with great service
27 settembre 2023
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Consistently impeccable customer service!
Babipur consistently go out of their way to provide exceptional service including helping to replace lost parts from toys or water bottle tops chewed by dogs!
The staff are incredibly knowledgeable and really try to get to know their customers.
And it's great to know that everything is ethically sourced too!
25 settembre 2023
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Great customer service and care
Great customer service and care, have used this company multiple times and it is second to none!
13 settembre 2023
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Brilliant customer service and great products
Babi Pur is a brilliant company with great customer service and gorgeous products. If there is ever a problem they sort it out with no hassle. It's my favourite online shop :)
27 settembre 2023
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Fabulous Babipur…
Placed lots of orders with Babipur and the customer service is always outstanding. Even for them answering questions in social media.
Can place an order on a weekend and have it by Tuesday. Always amazing.
The products are all beautiful and the team are quick to help of there are any problems or things arrive broken, etc.
12 settembre 2023
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I placed an order for eco living dish…
I placed an order for eco living dish brush replacement heads. Payment was taken when it went through but I have received no notification email acknowledging the order. Tried to email, no reply. Tried to phone, nobody is answering. Can you please get back to me? I appreciate you may not work weekends but you don't need to be working to send out an automated email to acknowledge an order. This makes it look like you have taken the money without any intention of sending anything out.
9 settembre 2023
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Risposta di BabiPur
Thank you for sharing your recent experience with us. We appreciate your feedback, and it's important to us that you have a smooth and enjoyable shopping experience.
We'd like to clarify the situation regarding your order for the Eco Living dish brush replacement heads. Your order was processed swiftly by our efficient team at our small family-run warehouse and dispatched within one working day. We take pride in our commitment to delivering your products promptly and without delay.
We understand your frustration regarding the lack of an order confirmation email. Upon investigation, we discovered that there was a typo in the email address you entered during the guest checkout process. Unfortunately, this typo prevented our automated notification from reaching you as intended.
Despite this challenge, our dedicated customer service team received your email over the weekend and responded promptly within one working day to reassure you that your order was in progress. Peter, one of the joint owners of Babipur, personally reached out to provide an explanation and address any concerns you had.
Your satisfaction is paramount to us, and we genuinely care about ensuring a positive shopping experience for all our customers. We are here to assist you every step of the way and appreciate your understanding in resolving this issue.
We value your support for our small family business, and we kindly ask if, with the provided explanation, you might consider revising your review accordingly. Your reviews are important to us, and while we strive to provide excellent service, we believe that an accurate reflection of your experience can help other customers as well as our reputation.
Should you have any further questions or require additional assistance, please feel free to reach out to us directly.
Thank you for choosing Babipur, and we look forward to continuing to meet your needs with our quality products and service.
Many thanks. Peter
Great customer service
I had a question about the stock level of a product. Anne in the customer service team responded very quickly. Advising me about the product and answering a question I had about my voucher. The item I want is currently out of stock but Anne advised me how I can get a notification as soon as it's available and has even asked that it's put on the next order. So far I'm very impressed. Hopefully I'll be able to place my order soon.
8 settembre 2023
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Going one step beyond
I've always liked using Babipur but recently they demonstrated just what a progressive and thoughtful company they really are. It's a long complex story but in short a parcel for a family member wrongly ended with them. They went to lots of effort to discover that the parcel was linked to me and then reposted to it's correct destination free of charge. Thank you Babipur!!!!
15 agosto 2023
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Excellent Customer Service
This company recently ran an offer but a glitch in the system meant that when the offer was applied the free postage on a £40 basket disappeared.
A quick email to Team BP and it was sorted, they honoured the discount, despite being after the offer had finished.
When you’re chatting to the CS team at Babipur you know you’re dealing with real people who care about your shopping experience
29 agosto 2023
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Lovely little product
Lovely little product, I left a note asking of this could be dispatched quickly and they sent it the next day. Super quick delivery. Would definitely recommend.
25 agosto 2023
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Great shop for families with young children
Amazing choice of beautiful clothes, toys, ethical skincare, homeware etc - with good price range so you can really find things for any occasion and for any budget. This is rare in small, independent retail. Babipur customer care is brilliant. Quick response, no request too small - I'm really impressed!
3 agosto 2023
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Excellent customer care service
Excellent customer care service. Very kind and helpful. I am very pleased with the quality of ethical clothing brands and both my girls enjoy wearing their clothes. Thank you!
1 agosto 2023
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Fantastic company
Always fast delivery and great customer service - I would always choose Babipur! Wide range of items for babies, children and adults.
27 luglio 2023
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Amazing service, as always!
Babipur customer service is always on point. Today, I emailed to add something to my order that I'd forgotten. Sion held my order back and assisted me in adding the small item I'd forgotten before it was sent to save me paying postage! Always polite, courteous and nothing is EVER too much trouble!
25 luglio 2023
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This has to be the best place to shop
This has to be the best place to shop. Nothing is too much trouble and staff are absolutely fantastic. A huge selection of eco friendly things to suit the whole family. Thank you team babipur
25 luglio 2023
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