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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I was advised by Sika Technical Dept to use diluted Caustic Soda to remove surface residue from there own brand of Patio Seal. Despite several attempts nothing happened. Consequently I researched & pu... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I recently used Azpects easy grout on a brand new porcelain patio. Following the instructions I added the correct amount of water (that wasn’t written on the tub, I had to go online) to the 15... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

About two years ago I spent a long time removing all the failing mortar from the gaps in my patio slabs. I was advised that Easyjoint would be the way to refill those gaps and spent £600 on the stuff... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Been using Azpects products for years now, always find them easy to use and of good quality. Whether it’s the spacer posts, easy prime, easy joint or the easy joint pro resin. I’ve also dealt with... Leggi di più

Dettagli dell'azienda

  1. Fornitore di materiali per la pavimentazione
  2. Grossista di materiali edili

Scritti dall'azienda

Azpects Ltd is the leading manufacturer of jointing, sealing, cleaning and ground stabilisation products for patios, driveways, and garden use, including the landscapers favourite, EASYJoint. We are proud to have developed innovative ways of garden care and landscaping, aiming to create premium quality products. Our extraordinary customer service makes us who we are, with a customer care team to help you get the results you deserve. If you have any technical issues, please do not hesitate to contact us at support@azpects.co.uk.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

74 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

EASY....not!

Azpects EasyJoint
DO NOT USE THIS PRODUCT! I used the palest colour but within a year it was turning black with algae which is almost impossible to remove due to the nature of the EasyJoint. After 2 years it was completely disintegrating. I had no other choice but to remove it all..it came out like wet sand..and it gets everywhere! HORRID HORRID HORRID! It has taken months to remove it from the whole terrace along with a lot of jet washing, sweeping, scraping! Now have to pay someone (again) to put in sensible sand and cement. Parkers Builders Merchant have even stopped selling it based on poor quality!

10 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed with this company

Very disappointed with this company. I had about 40 easygrid panels break (I think it is down to poor quality but didn't even argue the toss with them as presumed they would say it was down to the sub base) and asked if I could buy some replacements. They got me to call around local stockists which is fine but 2-3 hours later and 25+ calls later, every stockist told me I had to buy 225 minimum. I find this ironic that a company that act environmentally friendly stating their products are recyclable, are happy to get someone to throw 175 panels away in land fill. Tried to contact manager but was promised a call back but never came.

14 giugno 2024
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Risposta di Azpects Ltd

Hi Jason,

Sorry to hear that you have had the above issues. We are keen to get this sorted with you. If you could share your contact details, I will get our customer support manager to contact you as soon as possible. Thank you for your understanding.

Liam

Valutata 5 stelle su 5

The Dunswell joint

I was a bit unsure after watching the videos but was too late already bought it.
I made sure that all the open joints would run clear when soaked with water prior to pouring the contents on the natural stone,and no I didnt seal them. It seemed a bit strange keeping everything wet whilst easing into the joints with a big squeegee,bought from b&m £2.50. All was good,quite impressed and would you believe it the rain came down five hours after completing so it helped was the area over.
It took about 48 hours before it was hard to the touch but I am impressed and glad I used it.

30 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I have worked in the trade customer service industry for over 20 years and Melissa is a credit to the company, I found myself in a right pickle and not even Azpects fault.

Melissa helped me out and saved my bacon, thank you Azpects and thank you Melissa

15 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Awful product,have used on dozens of…

Awful product,have used on dozens of Indian sandstone patios,yet to have any of them last a year,yes looks good when first installed then few months later starts to fail.I could get a full time job jet washing out and re pointing in standard sand and cement with the amount of jobs I’m asked to replace it on.I tell all my customers to stay away unless want issues in near future.

8 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Misleading colour lids

The colour lids on packaging
That have black lid for black
Cream lid for cream and so on
But for stone grey they havea grey lid when product is a brown charcoal colour very misleading, when I call the company they couldn’t give a f;&£ . I’ll pass it on to the marketing side ! That doesn’t help with raking out 40m2 and paying for more !!! Stay well away use Sika!

17 aprile 2024
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Risposta di Azpects Ltd

Good afternoon, Trevor. I hope you're doing well. I wanted to clarify that the colour of our lids serves as an indicator of the contents inside but isn't an exact match. The product itself is stored in the tub within a clear bag. If you're not satisfied with the colour, you're certainly within your rights to return or exchange it through the merchant where you made the purchase. However, it's important to note that returning or exchanging after using several tubs is not feasible.

Valutata 1 stelle su 5

Terrible stuff easy joint after 6…

Terrible stuff easy joint after 6 months you’re see the nice colours turn black and algae starting to form on it .its just like a sponge water actually goes through it . The best method is the old method wet mortar stands the test of time . Easy joint but terrible joint.

6 marzo 2024
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Risposta di Azpects Ltd

Hi Richard, Thanks for leaving a review. EASYJoint has been designed as a permeable product. Water will pass through. Algae will form if the conditions allow and this is usually because the bedding mortar is not free draining. Please contact us at support@azpects.co.uk and we will be happy to offer more advice and support. Thanks, Liam

Valutata 5 stelle su 5

Amazing product

Amazing product! I met the team at BMF and loved the product. Thanks team for helping us choose what’s right for us!

21 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Easy joint select is the worst product…

Easy joint select is the worst product I don’t know how they can sell it!?? It takes twice as long as any other grout and the results are shocking. It’s basically sand. Gritty bits get everywhere and 24 hours later it can still be washed out the joints! I’ll have to start again with an actual grout now. Update: a rep came out and said that’s how it’s supposed to be, however it still comes out in tiny granules when I sweep the patio. She also told my wife she would call me as I wasn’t there and so far I’ve heard nothing

16 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Hardscape Cleaner

Just cleaned my patio using this product and I am amazed with the results. So easy to use and apply.

21 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Very knowledgeable and helpful team

Very knowledgeable and helpful team, offering the right solution to a problem with some porcelain tiles. Highly recommended

31 luglio 2023
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Risposta di Azpects Ltd

Thank you so much for your kind words! We're thrilled to hear that our team could assist you with your problem. It's always our goal to provide knowledgeable solutions and the best service possible. We appreciate your recommendation and look forward to assisting you in the future!

Valutata 1 stelle su 5

EASYjoint select is by far the worst…

EASYjoint select is by far the worst jointing compound I have used in over 25 year in the trade.
Follow the instructions and you’re in for a serious mess, stained paving and pitted joints of which you have to go over a thousand times.
Install it with a trowel and it’s going to take you 3x longer than Sika fix, yes the result is better, but then you have to rinse it off and go back and fill in where it’s pitted.
If you don’t wet it it doesn’t bond or smooth off.
ITS EASIER TO JUST NOT USE IT!

7 agosto 2023
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Risposta di Azpects Ltd

Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience and would like to assure you that we take your concerns seriously.
We have contacted you to gather more information and investigate the issue thoroughly. We aim to understand the situation better and work towards a resolution that meets your expectations.
Your satisfaction is important to us, and we are committed to addressing this matter promptly. We appreciate your patience and cooperation as we work towards a solution.
Please feel free to contact us if you have any further questions or if there's anything else we can do to assist you.

Valutata 5 stelle su 5

LOVE AZPECTS PRODUCTS

Used the deck cleaner last weekend and my decking looks like new. Would definitely recommend!! I've used a few other Azpects products previously and have always found them to work exactly as they should. It's nice to find a landscaping company that produces quality products.

26 luglio 2023
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Risposta di Azpects Ltd

Hi Rose, thank you for writing such an fantastic review about our Patio & Deck Cleaner!

We are delighted to hear you have had such a positive experience with our products.

Valutata 5 stelle su 5

EASYJoint Select Platinum

I have just applied EASYJoint Select Platinum to our new Indian Sandstone paving and the contrast and finish looks outstanding! The product was easy to install and point up and it has set rock hard achieving a flawless finish! Big thank you to Lewis for his technical knowledge and installation advice!

21 luglio 2023
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Risposta di Azpects Ltd

Hi Ben, thank you for writing such an excellent review.

It is so wonderful to receive such fantastic feedback about one of our Sales Support team. We strive to provide high-quality customer care and satisfaction, and your review reflects the hard work we put in to achieve this.

Valutata 5 stelle su 5

Thanks Guys.

Had a problem whereby my Landscaper was blaming these guys.

Within 2 days had 2 guys come out & honestly gave me reassurances & explained the situation & how it is.

I would like to thank them both & wish every Company I dealt with was like this in a honest & professional friendly manner.

Thanks guys & look forward to receiving more the Product info etc.

17 luglio 2023
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Risposta di Azpects Ltd

Thank you so much for taking the time to leave us this wonderful review. We genuinely appreciate your understanding and patience throughout the situation. It's always our aim to provide clear communication and reassurance to our valued customers. We're happy to hear that our team met your expectations in an honest and professional manner.

Please know that we're here for any further assistance you might need.

Valutata 1 stelle su 5

Shocking!

Stay well away from this product. Looks great for the first few months then the algae starts to appear all over the joints.
Then the joints start to crack & crumble and eventually fall out leaving gaps everywhere! This all happened in the space of 6 months!

Please guys if you're reading this review avoid this product like the plague otherwise it will cost you a lot of money in the long run!

There are now Youtube videos appearing online from many disgruntled customers of this easyjoint product expressing their disgust.
I will also be contacting Topps Tiles to try and get this product removed from their shelves as its not fit for purpose!

To say I'm angry is an understatement!
This product should never have been allowed for sale to the general public!

23 maggio 2023
Non scritta su invito
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Risposta di Azpects Ltd

Hi Reza, I'm sorry to hear you have had a bad experience with one of our products. I would suggest emailing our support team support@azpects.co.uk, where they can offer technical support for any issues.

Valutata 4 stelle su 5

I would have given 5 stars as its easy…

I would have given 5 stars as its easy to apply and looks great with my indian stone however one tub did the whole patio except the last 4 slabs. Therefore I had to purchase a whole tub of easy joint and only use a small amount of it. The rest will now go to waste as I've no where else to use it. Perhaps it should be sold in different sized tubs to avoid waste.

14 aprile 2023
Non scritta su invito
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Risposta di Azpects Ltd

Hi Keith, thank you for leaving a lovely review.

If using EASYJoint again in the future, unused product can be kept for future use, by submerging it in a minimum of 2" (50mm) or more of water, to minimise any wastage. I hope this helps.

Valutata 5 stelle su 5

We’ve used Easy Joint now for 8 years…

We’ve used Easy Joint now for 8 years in our business and we get temperatures of -20 here in north of Scotland. Can’t fault it, we’ve used Easy Joint select recently on porcelain and no issues after having -15 so far this winter. If the dig out is done correctly and fall is correct then Easy joint works perfectly. So many people
Blame the product but in fact it’s prep that is wrong. So read the instructions and enjoy using a good product.

30 gennaio 2023
Non scritta su invito
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Risposta di Azpects Ltd

Hello, thank you for leaving such a fantastic review. We are delighted to hear that you had a positive experience with our EASYJoint/Select.

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