A Wood Idea Recensioni 

47
•
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We recently purchased our flooring from Awoodidea and couldn’t be happier with the experience. After moving into our new home, we felt overwhelmed and didn’t know where to start, but having seen their... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Scam artists 3 weeks no delivery. Fobbed off with excuses. Told an extra 7-10 days to get my money back. Going to be posting screenshot of emails on their Facebook page to warn others of their dirt... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The quality of the doors, advice and measuring from Andy was outstanding. The fitting team, Joe and Graham, were excellent. They fitted the doors efficiently and they were extremely clean and tidy.... Leggi di più

Valutata 5 stelle su 5

Friendly, polite and helpful staff. Trustworthy, transparent pricing, good range and competitive pricing for the quality of work at this end of the market. A significant amount of work had to be car... Leggi di più

Dettagli dell'azienda

  1. Negozio di porte

Scritti dall'azienda

A Wood Idea offers the very best in doors, floors and staircases for your home or business, all at affordable prices. We're a family owned and run business and we're committed to providing excellent customer service every step of the way - from initial product questions while you're browsing in-store or online through to fitting the finished product in your home.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

47 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(47)

15 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I brought 2 doors 1 is damaged it’s no…

I brought 2 doors 1 is damaged by Courier but is no sign of package damage I contacted the wood idea they said take a photo and sent to ours email I did when the 3 days replay said it’s no replacement given it’s already done the 48hrs delivered this company scam the delivery charge expensive £45 each door and the policy definitely scam if any one you planing to buy doors of this company avoid..

14 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

The quality of the doors and fitting process

The quality of the doors, advice and measuring from Andy was outstanding. The fitting team, Joe and Graham, were excellent. They fitted the doors efficiently and they were extremely clean and tidy. The doors fit perfectly and they left everything perfect too. They were very pleasant and just got on with their job. We would highly recommend A Wood Idea and the team to anyone.

30 luglio 2026
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Valutata 4 stelle su 5

Another great purchase from A Wood…

Another great purchase from A Wood Idea, after a technical issue with order that was quickly resolved by Andy, our beautiful LVT flooring was laid by Paul O’Hara who provided an excellent, professional job! Would recommend

5 giugno 2026
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Risposta di A Wood Idea

Glad we got your issues resolved Janet and thank you for taking the time to write a lovely review for us. Enjoy your week :)

Valutata 5 stelle su 5

Had my internal doors replaced…

Had my internal doors replaced excellent service couldn’t fault in any way 5*

5 marzo 2026
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Risposta di A Wood Idea

Thank you Debra for taking the time to write this, that is much appreciated. Have a nice weekend :)

Valutata 5 stelle su 5

Staircase and interior doors

A friend recommended A Wood Idea to us; we wanted to change our old, rickety spindle staircase for a wood/glass one. So pleased with the result. Fitter and French Polisher were professionals who took care of our home.
We're so pleased we went on to having all our interior doors replaced. These were all stained to match the staircase.
There was an issue with a couple of the door handles but they were changed with no issues.
Thank you to Andy, Marc and Stewart for all your hard work.
We got excellent products which were fitted by skilled professionals at a good price.
Don't waste time shopping around, peace of mind is invaluable and this Company will look after you throughout.

27 febbraio 2026
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Risposta di A Wood Idea

Thankyou Debra for such a lovely 5* review. As a small business customer feedback is really important and we are glad that you are delighted with our service. We will make sure we pass on your comments to the guys, we are so lucky to have such a fabulous team. Enjoy your weekend.

Valutata 5 stelle su 5

New staircase

We had our staircase newel posts and banister replaced with glass inserts and Marc the joiner did a fantastic job, such a skilled craftsman. The company were a pleasure to deal with and everything was completed quickly and efficiently with no mess. I would have no hesitation in recommending them to others.

25 febbraio 2026
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Risposta di A Wood Idea

Thank you Mike for your lovely 5 star review. Marc is a very talented guy who we are very lucky to have onboard. We will make sure we pass your kind words on to him. We are delighted you are happy with your finished staircase. Enjoy the rest of your week

Valutata 5 stelle su 5

We recently purchased our flooring from…

We recently purchased our flooring from Awoodidea and couldn’t be happier with the experience. After moving into our new home, we felt overwhelmed and didn’t know where to start, but having seen their work on social media, we decided to visit the store. From just one visit, we felt confident enough to make our purchase. There were plenty of options available, and the staff were incredibly helpful in guiding us and narrowing down the choices to suit our home. We’re absolutely thrilled with the final result — it has truly made our house feel like a home.

12 febbraio 2026
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Risposta di A Wood Idea

Thank you Megan for such a lovely 5 star review. We are so glad you are happy with your purchase. I will pass your comments on to the team and to Davey the fitter. It was an absolute pleasure to do business with you. Enjoy your weekend

Valutata 5 stelle su 5

Absolutely recommend A Wood Idea

Absolutely recommend A Wood Idea! The team is lovely and everything was as expected and more.

20 novembre 2025
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Risposta di A Wood Idea

Thankyou you so much for your 5 star review, it is much appreciated. I will pass your best wishes on to the team

Valutata 5 stelle su 5

Super helpful and friendly staff

Super helpful and friendly staff. Would highly recommend!

15 gennaio 2026
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Risposta di A Wood Idea

Thankyou for your business and for taking the time to write a review. We hope to see you again soon

Valutata 5 stelle su 5

The team is hands on to aid with any…

The team is hands on to aid with any queries along the way and really happy with the job done. Will be recommending to everyone!

10 dicembre 2025
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Risposta di A Wood Idea

Thank you Bobbie, it was a pleasure to do business with you and so kind of you to write a lovely review. Have a lovely rest of your week

Valutata 1 stelle su 5

Find an alternative

This company couldn’t improve because management are totally against customer service, we had numerous doors and a handrail fitted by this lot .
To say it was an abortion of a job would be an understatement, misaligned door furniture and a handrail that couldn’t support a three year old. We had an initial date of 16 weeks for an undersized bespoke door, which turned into 32 weeks which was an absolute joke. Numerous calls and emails, which weren’t answered. Only then, when we sent an e mail to quote the Consumer Acts 2015 which they were in breach of, did we get a response, only for to be told they had cancelled the order for the bespoke door. The only good thing to come out of this mess, was Marc who rectified the, if at best, mediocore job finished ( or not finished ) by another one of their fitters. I’m sure A Wood Idea will respond to this with their version, but at the end of the day, this has been an on going problem since April 2025?

1 gennaio 2026
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Risposta di A Wood Idea

Hi Claire / Nigel,

We find it extremely disappointing you feel it necessary to write such a damaging review which is not a true reflection of events.

1. You employed the joiner directly to fit your doors, these were fitted and you were delighted with the work. You paid the joiner directly for this work upon completion in full. Absolutely no mention was made of “misaligned door furniture”.
2. You were so happy with the fitting of the doors you asked the same joiner to do additional work in your home. You wanted him to fit a staircase for you, this work was carried out around 6 weeks after the door fitting. At this point, still no mention of “misaligned door furniture”.
3. The handrail was fitted at your request with a continuous handrail. As you were not happy with a continuous handrail, we replaced this at our cost. You were happy with this work.
4. You were never told that the bespoke door would take 16 weeks, We told you the lead time for this particular door to be machined was out of our control and lengthy. As we were aware of this, no payment was taken for the door. You sent an email saying if we didn’t supply the door within 2 weeks you would seek a refund (even though you had not paid for this). We were more than happy to supply this door when it arrived into stock.

Valutata 5 stelle su 5

Used these for the second time

Used these for the second time. Both times have been great. From Andy sorting everything out to Paul fitting the floor and Michael fitting the doors. Told my daughter who has since had her floor fitted aswell. Would recommend them

25 novembre 2025
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Risposta di A Wood Idea

Thank you for your kind words. We always try and do the best for our customers and it is really lovely when people like yourselves take the time to show their appreciation. Thank you for your purchase and your recommendation. Have a lovely Christmas

Valutata 1 stelle su 5

Sent me the wrong doors

Sent me the wrong doors. Told me they don't have the correct ones in stock anymore. Said the wrong doors would be collected. I'm still waiting after a week. Meanwhile I'm out of pocket. Just awful.

10 novembre 2025
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Risposta di A Wood Idea

Please accept our most sincere apologies as on this occasion you were sent the wrong doors. This is an oversight on our part and we re sorry for any inconvenience this has caused. I assure you this is not usual practice. I know Sara spoke to you and confirmed that the supplier will be in touch regarding the collection and Steve has also given you an update on this. If there is anything further that we can help with could you please email us direct at online@awoodidea.co.uk

Valutata 5 stelle su 5

First time we have used wood idea.

First time we have used wood idea.
1st class service from communications to delivery.!
Definitely use again !!!!

12 novembre 2025
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Risposta di A Wood Idea

Thank you for taking the time to write such kind feedback. We hope to see you again soon. Have a lovely week

Valutata 5 stelle su 5

Top Class Customer Service and Expertise

We were recommended to use A Wood Idea by our building contractor. They supplied us with all our internal doors, hardwood threshes and luxury vinyl tiling. They were a pleasure to work with, with Mark and Kane offering expert advice and great customer service. Their LVT fitter, Paul O’Hara was a true craftsman and did a superb job fitting the herringbone LVT we selected [Tarkett]. Overall it was a great experience working with A Wood Idea and we highly recommend them.

1 luglio 2025
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Risposta di A Wood Idea

What a lovely review, thankyou very much for your custom. We have let Mark, Kane and Paul know how pleased you are. We are very lucky to have such an amazing team. Enjoy the rest of you week.

Valutata 1 stelle su 5

Delayed delivery.Just excuses.glitches…

Delayed delivery.Just excuses.glitches and other unacceptable issues..1 star well deserved

1 settembre 2025
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Risposta di A Wood Idea

Hi Tony,
We are shocked and hugely disappointed in this one star review as we pride ourselves in our customer service. We have looked through our records and don't have any orders with your name on. I have sent you a request for more information. Please could you complete this and send it back so that we can identify your purchase and investigate this thoroughly?

Valutata 5 stelle su 5

Competive price and good service.

There was a good choice of laminate flooring and as I chose the special offer, the price was very competitive. Staff were helpful in explaining the different types of flooring. They put me in touch with a fitter (Davey) who collected all the flooring for me, turned up when promised and did a neat and tidy job. He even noticed that I had not ordered a threshold bar, so brought one and just asked me to call the store to pay for it, which I did.

16 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

Absolutely Outstanding Customer Service!

I cannot praise the customer service I received enough! Sara was amazing, attentive, patient, and incredibly helpful throughout the process. I have to admit, I was quite a difficult customer, changing my door choice twice, yet Sara remained professional and accommodating every step of the way.
The doors themselves were of excellent quality, and the pricing was very competitive. Unfortunately, I didn’t end up purchasing them due to stock availability with the supplier, but despite this, the level of service I received was nothing short of impeccable from start to finish.

14 febbraio 2025
Non scritta su invito

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