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Valutata 1 stelle su 5

Avoid Autobulbs Direct (ABD.co.uk) at all costs! I ordered "brand new" OSRAM bulbs, but they arrived previously opened with tampered seals. I had them installed at a certified auto center, and the p... Leggi di più

Valutata 5 stelle su 5

I've fully kitted out two of my own cars and my best friends car from these guys and they've been brilliant. For the first time I had to claim on warranty for replacement LED's last week and I've spok... Leggi di più

Valutata 5 stelle su 5

Been a customer for years and they are still my go to for car bulbs. Such an easy way to find out what bulbs you need by entering your reg number, so helpful. Plenty of purchase options, brands and st... Leggi di più

Valutata 5 stelle su 5

After many many attempts of ordering a py21w 581 anti hyper flash from all major sites with no luck then ABDs version works perfectly. Their customer service was excellent after I thought I'd ordered... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione
  2. Autodemolitore

Scritti dall'azienda

Car Lights, Car Bulbs, Headlights, Wiper Blades and Xenon Bulbs available for any manufacturer. Find yours today on Autobulbs Direct Ltd


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

328 recensioni

5 stelle
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Ha risposto al 64% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(328)

36 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Easy ordering from website

Easy ordering from website. Part finder agreed with what I was expecting. Product arrived before expected date, in original sealed packaging and in good condition. I haven't fitted the bulbs yet due to weather conditions but hoping they are ok.

2 gennaio 2025
Valutata 5 stelle su 5

ABD Company has excellent offer

I had an excellent experience with this company! The purchase process was smooth, and receiving my order was incredibly easy. The service provided was top-notch, and I am very satisfied with my purchase. Highly recommend.

23 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service, poor products and no urgency!

I was sent second hand bulbs, clearly fitted previously as covered in mud and packaging all torn, packing spacers missing.

Not Twenty20 bulbs as advertised, cheap Chinese copy.

2 Weeks to process a response for exchange.

Called for full refund. Terrible attitude from Customer services saying ' We don't have to give you a refund'. Amazing as item not in stock. No ETA. Told me its a warranty issue. What when they have never been installed by me.

Looks like I need to raise a trading standards case.

This is the second very poor experience with ABD.

18 novembre 2024
Non scritta su invito
Logo di ABD.co.uk

Risposta di ABD.co.uk

Hi Russell

I'm very sorry for your experience. I have looked into this further and it seems there has been a misunderstanding on our part.

Firstly let me just say that we DO NOT sell "cheap Chinese copy" products. We never have and we never will. What you received was 100% the correct product and brand new. The marks on the bulb may have got there from the factory and we are investigating this further with them.

However we fully understand your concerns and apologise that the product arrived with you in that way.

Where the issue was further compounded was that our customer service team member confused your order date with your previous order and thought you were significantly out of the refund period. This is unacceptable from our part and further customer service training is already taking place to prevent this happening again.

You are well within the refund period and I have actioned this for you immediately.

Once again we apologise for your experience and understand your frustrations and concerns fully.

If we can be of any further help, please do contact us.

Kind regards
ABD Team

Valutata 1 stelle su 5

Misleading website. Poor service. Poor delivery

I ordered a set of headlight bulbs from ABD. The price was good, and at the basket page the website told me that I qualified for *free postage*. When I moved to the payment page, I was charged postage. I went back to the basket to try again, and once again it said I qualified for free postage, but then the payment page insisted on postage. This is against retail laws, isn't it ? When you are charged a higher price at the checkout than the basket price .... That is illegal.

I complained to ABD, and the response was "Really sorry that you feel that the process is misleading. This is an automatic system which we do not have any control over". In other words, sorry, but we're not interested enough to fix this for you, and we don;t care that this is potentially illegal.

Anyway, having been forced to pay postage when I placed my order on Sunday evening, my delivery was scheduled for Wednesday 6th or Thursday 7th. It is now the end of Thursday 7th, and there is no sign of my bulbs, and the courier website simply says "Your delivery it at our national hub".

Pretty rubbish, eh ?

Over-charged, and then under-served ....

I won't be buying from ABD again.

Update: ABD responded, and acknowledged my complaints relating to the purchase process and explaing the delivery delay which I accept was out of their hands. They have issued compensation which I think is very fair of them. I feel they have responded appropriately and 'done the right thing', so I am happy to close this, and will most likely buy from them again ;-)

7 novembre 2024
Non scritta su invito
Logo di ABD.co.uk

Risposta di ABD.co.uk

We're very sorry for the confusion here. We have a free shipping threshold of £20 and unfortunately your order total was under this threshold which triggered the shipping charge.

Having looked at your email with our customer service team, I don't think we quite understood the point you were making. I have checked our website flow and you are correct, there is a bug that means your order showed a message stating it qualified for free shipping when in fact it didn't.

While you weren't overcharged as your order was under the £20 threshold, the message does create confusion which I do apologise for.

To top it off your parcel got caught in the courier delay on Monday's shipments (see previous Trust Pilot review!) which was completely out of our hands but nonetheless a big frustration.

The good news is despite the courier delay, your order is out for delivery today.

I apologise for all this confusion and inconvenience. It is not at all representative of what we stand for. As a result I have issued a refund of your postage plus an additional 10% off your product purchase. This should show up in your account in the next few days.

I have also passed this website bug over to our developers to get resolved and remove the confusion you encountered.

Kind regards
ABD Team

Valutata 5 stelle su 5

Fantastic company!!

Well what can I say about this company but fantastic!! I ordered a set of led h11 bulbs, they arrived quickly, so tried to fit them when I got home but they didn't fit due to the housing off the bulb holder within the headlight being too small, so sent an email to ABD and got a response quickly, solved the issue by sending out a different brand off bulb, too which they arrived today and fitted just now, great to say they fit and are fantastic outcome, Asha and the team at ABD are fantastic, have purchased previously from the company before these bulbs and will certainly order again and recommend them to friends and family. 5***

11 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

H7 HID and H1 LED Kit

Autobulbs Direct were a great company to deal with. I had a few issues with the fitting of the products purchased. ABD were helpful all the way through the process and made the refund simple and straightforward. Would highly recommend to anyone wanting to upgrade their dull halogen systems on their car. A+

11 agosto 2024
Non scritta su invito

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