Atlantic International Express Recensioni 

Extremely disappointed with Atlantic Courier. My shipment has been stuck in customs for 7 days with no proper updates or support. When I called customer service, the staff were rude, unhelpful, and very unprofessional. Instead of trying to assist or explain the delay, they acted like they didn’t care at all. A courier company should know how to communicate respectfully with customers, especially when shipments are delayed. Poor service, poor communication, and a very frustrating experience overall. I would not recommend them.

Worst service you can’t even reply to email for damaged product and because of that other food items are also spoiled. This is worst experience I never had. One star is also not worth

I can’t go below 1 star. My parcel has been sitting at their hub for 2 weeks with absolutely no response from the company. I’ve made hundreds of calls and sent WhatsApp messages — all completely useless.

I even offered to collect the parcel myself, but they still refused to share the pickup details. At this point, I’m not even sure whether they are capable of delivering parcels at all.

Even if they offer their service for free, avoid using them unless you’re prepared to lose both your time and a good amount of money.

Pathetic experience with this courier service. My aunt sent us a box full of love and food from India to the Netherlands, but we received a message saying the package had been delivered, not sure where, unfortunately, not to us! After multiple follow-ups, we finally got an email stating that the status had changed to RTO (Return to Origin).

Please trust the reviews and avoid making the same mistake we did by choosing this courier service. There was absolutely no transparency regarding the shipment status, and the customer support was equally disappointing...only automated responses with no real assistance

I really don't even want to put the rating, such a worst service ever. I have to receive my package in 12 days now it' being 1 month. No one having an idea on where my parcel is, I contacted the customer service 6 times today. No one have any proper answer. This is my first and my last time. They are not even escalating my issue to a manager. Now asking me to wait more. If someone is reading this I am going to file a compliant against the company to the consumer court.

Disgusted by their service.. would request everyone to never consider this courier service … there is no proper response. Huge delays… my courier supposed to reach in 4 days I paid for express delivery and it hasn’t reached even after 2 weeks… utterly disgusting

Want to rate the experience-5 as worst courier company experience ever till date since 13 years staying abroad . No response to any query. Wrong amount advised and initially we after courier got shipped they took extra money saying . No issues paid the amount. Courier shows sent back to Hyderabad from Mumbai . No information provided since 3 days courier was shipped end of April still no idea where the courier is or what is happening with it . Worst company ever. Tracking number 9221206832

Honestly, they dont have any customer ethics to begin with. And whoever is named Sonali in the services should learn how to perform her job well, including how to communicate to the customer and respect the privacy of their customers instead of researching through the old courier logs and complaining on the receiver end. As a customer, I personally stay alert because shipping services like these have our data stored in their system. I hope the customer data is protected; however, receiving complaint from the service due to their lack of performance isn't something I would expect any courier service employee from them to call me through old logs.

If I could, I would rate me them in minus.
The worst experience. Don’t ever use them. Use post office or any other companies. It’s been more than a month and I haven’t received my parcel.
Now then are not bothered to even pickup call and Miss/Mrs Anjali, who was previously chased couple times a day to get the order from me, now do not pickup my call and there’s only one reply of her, it’s not my fault.

Shittiest courier service.

These guys are a third world catastrophy. It is a shame for the upcoming powerful state of india. They are a criminal gang cheeting their customers. My package is lost since three weeks and everytime I ask for help they are answering with senseless AI sentences.

HORRIBLE EXPERIENCE

The company is full of unprofessional people who don’t know how to speak with customers. They try to scam you in every way possible. I spoke with Saniya who gave me a quote of 2400, but when my parcel got picked up, and it was miles away from the pickup location, she asked me to pay 3200. When asked why, she said that the parcel’s volume weight is over 2kg. She got her senior involved who was an absolute nightmare to deal with. He kept insisting that I realise my mistake of overlooking the weight. But when I finally calculated the volume weight, it was under 2kg. Then they changed their statement, said the overall weight was high, which it wasn’t because we specifically measured it to be 1.9kg. To which they said that they added 200 grams worth of packaging and I need to pay extra now because the parcel is 2.1kg. I paid so much extra because clearly the company is one big scam.

STAY AWAY FROM THEM

Sent parcel in 22nd Nov.25 to Germany when checked the status showed delivered on 3rd Dec but not yet received. When checked with DPD came to know that address mentioned was wrong then also it was delivered to someone and pod was provided to us with receivers fake sign.Since 5th of Dec we are continuously requesting to solve the issue but most of the time the staff didn't pick up the phone or every time asking for awb no and address.The staff is not ready to connect the call to their seniors. At last on 24thDec Mr Narsimha asked us to wait till 10thJan after that the company will start the process to initiate the refund or I can send the parcel of same weight again for which they will not charg any freight. How can someone trust them and again make a blunder by giving parcel. I don't think the result will be positive considering the way of talking,feedback given by customers and behavior of staff.

Courier was picked and sent to Bangalore, after payment is made then there is no response from Bangalore dispatch office.. Very pathetic service.
Luckily a guy who picked from Coimbatore has shared the tracking number and it's delivered..
Not recommended and their email response also appreciated.

Worst every courier service.
Their executive Gayatri Kamble arranges for pick up and this never happens.
She stops answering calls and msgs and at the last moment we have to arrange for another courier. Worst service ever!

Very Very Very Bad experience with these guys . Their whatsapp says always wrong information.not getting relevant thing ...More over the customer service Madam is not bother to serve the customer if we directly call.this is the first & last chose with you guys ...be proffessional or else shut off this

Worst service. We got our god mantapa from BLR to Germany. It was packed in 4 boxes. 1 box is completly lost and parts in other box is damaged. They took 2 months to say that its lost. Even now the customer service do not accept its lost and no responce in email or phone. Never never never ever opt for there service.

very poor poor poor service don't choose atlanticcourier they not respond

Items gave to Atlantic courier international service. They are not sending my all products. They hold it. It's more than 4 weeks. They are not responding. Never ever use this courier service for international . That much pathetic responding.

Pathetic service....They are somewhat conning the people.....when the parcel guy came to pick stuff from my house, he told my parents it's 35 kg and he will send the invoice accordingly. FINALLY they billed me for 39 Kg....When confrontated, the local pick up guy gave an invoice but without any weight ....Needless to say, consignment is still stuck, which was due for Diwali....Unfortunately did not check the reviews earlier....but it's true....overall experience is negative.

Miss Prachi has done a really very good job, she made a mother happy by delivering the parcel before Diwali 🪔