Astral Lighting and Home Recensioni 

106
TrustScore 4 su 5

4,0

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Valutata 4 stelle su 5

I had a mixed experience with Astral Lighting and Home. The staff were helpful when choosing lights that fit my space and budget, offering a wide selection. However, I faced challenges with a refund p... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Light fitting arrived with broken shades. It took three attempts to get replacements. Astral were completely disinterested telling me the company that made them were " a multi million pound company.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Visited Astral today l cannot fault the service nothing was too much trouble. They helped with the light fittings l had in mind and advised what was suitable regarding size as well as lighting and my... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered 5 lights from the Luther range in total with Astral Lighting. Unfortunately a few of the glass shades were chipped but I had no problems getting them replaced. Tony even responded to emails... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione

Informazioni fornite da varie fonti esterne

Astral Lighting Ltd is an independent Lighting Retailer with over 20 years experience in the industry. Specialising in Decorative and Contemporary lighting as well as the most recent lighting technologies, mirrors, pictures, clocks, accessories, ornaments and Furniture.. We have gained vast experience within the lighting Industry collaborating with all the leading manufacturers in the UK and Europe. Astral Lighting have exclusive lighting displayed in our South Wales showroom. We are agents for over 30 of the leading lighting manufacturers in the UK and Europe. We Guarantee the lowest price with our “Lowest Price” Price Promise and pride ourselves on exceptional customer service. If you have seen it cheaper elsewhere? Contact us and we will we will price match it for you! The team at Astral Lighting offer a full range of services and products. Check out our website and use our categories or search facility to find your perfect lighting for your Home and Garden. Step into the Light with Astral Lighting – Light Years Ahead!


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

106 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(106)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Highly Recommend

Amazing customer service and very helpful when trying to decide on what light fitting I wanted. Would definitely recommend this shop and very reasonably priced.

15 dicembre 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your review. We look forward to seeing you very soon in the store

Valutata 1 stelle su 5

That was totaly unfare to say that I…

That was totaly unfare to say that I knew how bright the light was when I saw it in the shop. If I knew, I obviously would not of brought the light that was a stupid remark to Make!!! Because the light was also amongst other floor lamps, it made it very difficult to Know just how bright the light was if standing alone in my front room. I asked if I could see the light away from the others so. I could see just how it would look. To have those many lights together made it even more difficult to imagine how it would look on its own in my frontroom. And your choice of floor lamps were very poor. I wanted the bended floor lamp, but you only had one in colour. Just about every lamp was in silver so you hardly had any choice at all. Out of all the different floor lamps you had in the shop, I, could only pick one which was out of my price range which again is very poor choice as you had plenty in ceiling lights but nothing else.

2 novembre 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

We have already answered your original review, however it seems that you have deleted it as well as the comprehensive reply we made to you. Our reply was based on our store notes ,regarding the sale.
We accept any reviews our customers give us whether good or bad.
However, there can only be a fair representation of the review if the original review with our original reply was still there so that any potential customer could make their own mind up on the situation.
As a company on Trustpilot we are not able to delete any reviews, this can only be done by the reviewer.
I have to say that maybe you did not want anyone to see the reply we made to you, so you deleted it.
We will be happy to advise you on any future purchase, using your credit note. This is valid for 12 months or can be given as a gift for someone else to use.
As the original review and reply was deleted we will, respectfully, not reply to any further entries.



Valutata 5 stelle su 5

The best lighting shop I’ve been to in…

The best lighting shop I’ve been to in a very very long time and certainly the best I’ve found near me here in Wales. Don’t go online. Don’t go to a department store, go here! Prices are brilliant too.

2 settembre 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your review.

Valutata 5 stelle su 5

Beautiful lighting, furniture, mirrors and more

One of my favourite shops packed with the most beautiful items. I have purchased two crystal chandeliers, a mirror and large framed picture from this shop for my home and visitors always comment on how lovely they are. Prices are very reasonable too.

25 agosto 2020
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Risposta di Astral Lighting and Home

Thank you for your review. We look forward to seeing you again very soon.

Valutata 5 stelle su 5

Another practical purchase from Astral

This is the second lot of 7w bulbs I’ve purchased from Astral. The quality are exceptional and for me, replacing halogen bulbs with a total output of 600w and reducing that to 84w with a much better lighting quality makes sense to me.
The staff are very knowledgeable and always happy to assist offering different choices to suit your needs.
Thanks guys.

12 agosto 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your review. We look forward to your next visit

Valutata 5 stelle su 5

Just bought all my bedroom units from…

Just bought all my bedroom units from shop so much to choose from tony was very helofull would recomnend this shop and its not expensive but high quality stuff be going back soon

1 agosto 2020
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Risposta di Astral Lighting and Home

Thank you very much for your 5* review. Hope to see you again very soon

Valutata 5 stelle su 5

Excellent value for money wide range of…

Excellent value for money wide range of choices one of our favourite shops for the home ... always happy with our purchases and excellent customer service

Highly recommend

11 giugno 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words. Much appreciated. We look forward to you next visit.

Valutata 5 stelle su 5

These guys are brilliant!

Excuse the pun but they are. We bought some ceiling lights from them a few months ago but it took longer than expected for our building work to be completed and when we went to fit we discovered there was no earth in one of the light positions so the lights we bought couldn’t be used. Despite being well after the 28 return or exchange period they didn’t quibble about swapping them for a class 2 compliant double insulated light which had to be ordered in. Then when they couldn’t open because of Covid-19 so we wouldn’t be able to pop in to collect, they rang up to say they’d contacted the supplier to arrange for posting to our house instead! Needless to say they’ve now arrived and we’re very satisfied customers. What fabulous service. Thanks Astral!

26 marzo 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words. Customer Service is key to our business. We hope to see you very soon in the store.

Valutata 5 stelle su 5

We can’t fault this place

We can’t fault this place - the staff are extremely helpful and at no time did we feel under pressure to buy anything (although we did as the selection is huge) v laid back store , definitely worth a visit .

25 gennaio 2020
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Risposta di Astral Lighting and Home

Thanks for your 5* Star Review.
As a business we try to take the pressure away from our customers when purchasing and give our customers a good atmosphere where they can make the right choice without feeling harassed.
Thank you for your kind words. We look forward to your next visit

Valutata 5 stelle su 5

Amazing shop

I bought two outdoor lights yesterday and as usual the staff were very helpful. This is the 3rd time I have purchased from Astral lighting. If it’s not in the showroom you tell them what you want and they can normally find it in a catalogue and get it ordered for you. I don’t go anywhere else now for lights.

18 gennaio 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your 5 Star review. We look forward to seeing you very soon in the store.

Valutata 5 stelle su 5

Great service absolutely fantastic

Great service, great friendly staff couldn’t do enough to help me even bringing lights from upstairs downstairs “due to me having a bad Leg” very attentive to my needs and took there time while serving me & even carried my purchases to my car

7 gennaio 2020
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank your for your kind words. We look forward to your next visit.

Valutata 4 stelle su 5

Ordered item online received a call to…

Ordered item online received a call to say item was discontinued and no longer available so would have to have a refund, refund went in quickly and no issues, one star deducted for advertising and selling items which aren’t available but deffo would order again not staffs fault and they were apologetic

22 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your review. We appreciate your feedback and will use this to improve our customer service.
Unfortunately with having over 13,000 products on our website it is not always possible to keep abreast of manufacturer stock levels. Please accept our apologies for any inconvenience caused.

Valutata 5 stelle su 5

An amazing shop with so many lights to…

An amazing shop with so many lights to choose from.Very helpful staff, nothing too much trouble,helpful without being pushy. Definitely worth a visit browse at your leisure. Will go again.

19 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words. We look forward to your next visit.

Valutata 5 stelle su 5

Happy with customer service and lovely…

Happy with customer service and lovely staff as they go out of there way for me and as been good loyal customer and recommend my family and friends to go to the show room as they have such a huge amazing variety of lighting.

Keep up the good work and well done.

Thanks Tony from MCC Solution from Cardiff

17 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words.

Valutata 5 stelle su 5

Fantastic selection.

Very helpful staff. Excellent shop, probably all the lighting I have seen under the sun. Fantastic selection.

17 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words.

Valutata 5 stelle su 5

Good advice and service

Good advice given at the time we went looking for new lighting. A great range of products. Even the electrician was impressed by our new light fitting. It has lit up a dark hallway very brightly with these new type lights. I also purchased new bulbs for some other light fittings we had. Very happy

17 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words. We look forward to your next visit.

Valutata 5 stelle su 5

astral lighting ten out of ten 💫

Don’t be fooled it’s not all Chrystal and diamanté’s... I like unique and these guys will go to the extreme to get you whatever you want at the right prices . I once was a Benjamin’s customer until I realised how extreme they’re prices were compared to astral who is guaranteed to cut the price of the same product .. tony , Wendy absolutely fab when it comes to service ... makes shopping friendly and very relaxed 😊

17 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words. we look forward to your next visit.

Valutata 5 stelle su 5

The best light centre ever

The best light centre ever! Beautiful variations of lights and furniture and the service is outstanding. Thank you to the two Tony’s and their fabulous staff for helping us chose the right lights for our home! Can’t recommend them enough!

17 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your kind words.

Valutata 5 stelle su 5

Light of all Occasions

I great shop, with very helpful staff, and carry a good range of stock, if not in stock, order in within 2 weeks, plus lowest price around.

17 novembre 2019
Non scritta su invito
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Risposta di Astral Lighting and Home

Thank you for your review. We look forward to your next visit.

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