Ardene Recensioni 

Very, very unimpressed with their customer service. It’s abysmal. An order I placed in December was never delivered to me - it was signed for by a stranger and likely delivered to an incorrect address. Customer service took over a week to get back to me, and only then after I followed up. They reported that they had opened an investigation with the courier and told me it would take up to fifteen business days for a response. I waited patiently until more than fifteen business days were passed, but didn’t hear back until I followed up again. Then I was simply told to wait longer - only this time with no idea of how long that wait could be or what was being done to escalate the situation (nothing, I suspect). I expressed frustration and asked what I could even expect for a resolution, or if they could please give me any idea on a timeline? I received no reply this time at all. It’s more than a month after the failed delivery. I’m out over $100, have not received what I paid for or any offer of real assistance or actual care. At this point I suspect that there will be no resolution and they’re just hoping I’ll go away. I’ve never been treated so poorly.

False advertising and misleading sale prices! There's an ongoing sale both in-store and online and they refuse to honour what the sale despites there being the same sale happening online AND in-store. Their customer service is terrible, their phone line just says they can't take calls. If you email them they just say there's nothing they can do and shut you down.

Order number is S0505001000579.

FRAUD COMPANY. DO NOT SHOP WITH THEM. Merchandise is very poor quality, arrives defective, and the company is extremely unhelpful and dishonest. I wasted hours of my time trying to set up a return on two defective items. Customer service has no supervisors available and the representative lied and said she would send me a label after having me jump through hoops sending her photos of the defective item. Not only did she not do that but she never responded to any of the six emails that I sent to customer service and her. Even after I have filed a dispute with my bank, they continue to not provide me with a return label in accordance with their supposed free returns. They are fighting the dispute instead of sending me a damn shipping label. Disgusting despicable company. Stay away. Not worth it at all.

I ordered a pair of leggings online. I had to contact them a week after delivery date and they placed order then. Although they originally took the money right away. After I contacted them a second time, they took money from me again. I received a product 3 days later but definitely not what I ordered. When I contacted them about this, they just told me all was done correctly. Now, I'm out what I ordered and paid for twice. To return what I didn't order, I'll have to pay shipping!! Omygosh!! Do not order from Ardene online.

J’ai eu une très mauvaise expérience avec Ardene. Mon colis, qui était censé arriver le 2 janvier, n’est toujours pas arrivé. Impossible de contacter la compagnie de livraison. J’ai appelé le service client, qui m’a indiqué qu’il me recontacterait rapidement, mais je n’ai reçu aucune nouvelle. J’ai ensuite envoyé un courriel à Ardene, mais je n’ai pas obtenu de réponse non plus. Cela fait maintenant plus de deux semaines que j’aurais dû recevoir mon colis, et je n’ai aucune information depuis. Je suis vraiment déçue.

Mon numéro de commande est le 701883635

Je ne commanderai plus jamais
Votre livreur - Canpar - très mauvais service
Je n’ai pas reçu ma commande depuis le 29 décembre 2024
Aucun lien avec poste Canada
Votre service au téléphone 1 étoile aussi car je ne peux pas mettre 0!
Commande no. 701902585 Au cas où quelqu’un daigne regarder ces review (ça m’étonnerait)

I’ve been waiting 7 days for them to ship my package out. All it says is “pending”. I’ve already file a report with consumer affairs due to Ardene not answering their phone lines or shipping my order. This should be illegal. Very poor business.

Did an online order through the app. The status was stuck at "exception" which was weird so I contacted customer service through email. They took their time to respond with a useless automated message and asked me to reorder through the website instead. Why would I reorder from a scam company that's taken my money? Funny thing is that they claim the app has an "exception" meaning didn't process but deducted money for the same "exception" order. Now I am scrambling for them to refund my money. Luckily I paid through PayPal. I hope I get refunded quickly.

What a mess Ardene. I was a loyal customer but NEVER AGAIN!

I ordered 2 ribbed turtle necks. The order went through then I got an email stating that 1 of them was not in stock. Took forever to receive the 2nd item. I ordered an extra large it fit like a medium. Poor quality. Would take forever to get a refund so total waste of money. I won't be ordering from them again
Ever!!

I have made 2 orders and I can't get any updates on them. I have emailed support and still no updates.

The delivery company CanPar uses #s that are labeled as Spam, so if they call , the calls don't come through.

I can't get a refund. I can't get my goods. I don't think I'll ever support ardene again.

Order # 701808690 and #701855403

STAY AWAY FROM ORDERING ONLINE FROM ARDENE!!!! I have been doing shopping with Ardene both online and offline and I have never faced such an issue with Ardene or any other company for that matter. As per Ardene my order delivered on Dec 4 2024. I am following up with them from then to today Jan 6 2025. They delivered to the wrong house and I shown them proof that it is at wrong house. From Dec 4 2024 they are asking me to contact police as this is theft. I don't understand how they can say this theft, since they delivered at wrong place. I tried calling them and emailed them multiple times and disappointed with customer service. Never again shopping with Ardene. I hope this can help someone else to stay away from this company's online website.

This is the worst company ever. They hire store managers that discriminate against you. I bought a $12 sequined top on 12/23/24. It didn't fit, it was too tight. tried to return it on 12/27/24. Had the tags on it, receipt and unworn. They refused refund or exchange. Instead store manager calls security behind my back, gets me arrested, charged with trespass and barred from Dufferin mall for an entire year. If your black, stay away from Ardene stores, they hire racist people.

Don't ever order online with this company. What a joke it's been.

I ordered my items on Dec 4th they were supposed to be there in around 7days (give or take). The shipping company they used seemed to have not bothed to try and deliver the package but instead tell me it had been delayed due to weather....it's been sunny and a light rain for weeks.

Messaged customer service it took them 5days to get back to me and I between each response and other 5days. The customer service just told me i had to wait it out. Tried tommessge the delivery company but they never got back to me and thir online chat was not in use.

Dec 28th i finally got my package that looked like it had been kicked around the yard a few times. But I know if I message the CS it will take me 2 weeks to get anywhere.

Just go in the shop if you need anything. As they are a lot more helpful. The customer support is lacking hard here.

I will I could give less than that. Even after having a bill of the product and the product was not used, they did not return it. Then there is not point of giving the bill to the customer. Customer buy it for the purpose of usage, if the product is not good, there is no way to exchange or return because first we are supposed to keep tags. This is so useless and cheapness of the company.

Ardene, i personally luv your clothes, aside from the quality i like the selection and style of the clothes. Thats why i ordered 2 things off ardene on December 8,which was supposed to come on december 20, and yall said that you will let me now for any "delays". Now its December 23 and i didnt get any further notice. Luckily i can track my order but it always just says "in transit" Where is my order??? And what does that mean ardene?? Anyways i do not recommend ordering online, its not worth it especially paying for express. Very slow......

I was trying to correct the address right after I order, I sent an email to customer service immediately then 3 days later they told me they can't help because the order is shipped. They asked me to contact the logistic but I was told by logistic company the address could only be updated when it is requested by Ardene.
I emailed again to Ardene but they refused to help on this issue and I emailed again a week before to ask for follow up but no response. Now my order is stuck.

Je viens d'apprendre que le cadeau de Noël que j'ai commandé juste avant la grève as été annulé. Vraiment déçu, pourtant j'ai commandé des cadeaux ailleurs et je commence à les recevoir. Un service vraiment décevant...j'avais pourtant appelé quand la grève a commencé et on m'a confirmé que j'allais le recevoir. Je voudrais mettre aucune étoile mais je ne peux pas.

I have never seen customer service worse than ardene, they shipped my package to a facility 10km away, never told me about it, and when I emailed for weeks on end, I got no response and on top of it the shipping carrier is canpar which is probably the only company worse than ardene, and they were supposed to ship it back to ardene over a month ago, and they still haven't done that, so now not only am I out of my money I also didn't get the item.

My order had missing items and the support team doesn't give a damn about it. No customer service, no answer, no other way to contact them. I was charged full price with no notification from them. Such a bad service.

Livraison en retard qui n'arrivera jamais !

Aucune information du site concernant le retard.
Le transporteur a fini par livré le lendemain mai il n'a pas sonné à la porte ni déposé l'enveloppe à l'endroit prévu à cet effet.

Résultat : le colis a disparu évidement...

Ils m'ont répondu d'appeler la police