Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Leggi di più
L'azienda ha risposto
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I fe... Leggi di più
L'azienda ha risposto
What fabulous service by Pina. I called to see if I could return a faulty item received today from an online order in my local store, which she informed me I could and also checked stock replacement a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Informazioni di contatto
5 Eccleston Street , SW1W 9LX, London, Regno Unito
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Molto buono
8K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great customer service
Great customer service, very friendly and accommodating
29 ottobre 2024
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Risposta di Animal
Hi Craig,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Very helpful and informative
Very helpful and informative. Great brand of clothing and sales
21 settembre 2024
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Risposta di Animal
Hi Terry,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Lovely ladies served us today in your…
Lovely ladies served us today in your Bude store. Very polite and helpful
15 agosto 2024
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Risposta di Animal
Hi Kelly,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Customer Care Team
Lovely staff
First visit to the store in Bude. Lovely friendly and helpful staff. Bargains too in the sale!!!!
12 agosto 2024
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Risposta di Animal
Hi Cheryl,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Customer Care Team
Risposta di Animal
Hi Jane,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Racially profiled in the Padstow shop
I entered the shop with my husband to browse the menswear selection when a member of staff rushed to me from the counter supposedly to point me to the womenswear section but his whole demeanor was tense and watchful. When he saw that I was with my (white) husband he quickly backtracked and let us be. This was odd because no other customer was being treated this way, and I was forced to conclude that I was being racially profiled. Not a good look.
25 maggio 2024
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Risposta di Animal
Hi Carol,
Thank you for your review and feedback today.
I am so sorry to hear about your recent experience in our Padstow Store and for any inconvenience or upset, this may have caused. Please be assured that I have passed this feedback onto the store's Area Manager directly so it can be investigated further.
If you do wish to discuss this further, we kindly ask that you send us an email with the date/time you visited the store and any staff names to customer.services@animal.co.uk .
Many Thanks,
Lauren
Animal Trustpilot Team
A great family visit to the Bude shop
A great family visit to the Bude shop. We were looked after and assisted with our purchases, well done Laura
31 marzo 2024
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Risposta di Animal
Hi Mike,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
The sales assistant graham was…
The sales assistant graham was extremely helpful and gave me a lot of insight on the company, joyful experience.
31 marzo 2024
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Risposta di Animal
Hi Graham,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your experience.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Very welcoming pleasant staff will…
Very welcoming pleasant staff will return x
17 marzo 2024
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Risposta di Animal
Hi Christine,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your visit.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Big shout out for the Bude store
The Bude store is a great place to shop. The staff are friendly without being at all pushy. I wasn't sure if the hoodie I was interested in today would fit, they didn't have the next size up in store but suggested I try it on and if I wanted the bigger size they would order it for home delivery. Happy days the one in store turned out to be the perfect fit, but I really appreciated their helpfulness.
The hoodie is lovely, made from super soft organic cotton.
They were just as helpful when I previously returned an item because I changed my mind, they offered a simple and quick refund.
The Bude Team are a credit to the company
30 gennaio 2024
Non scritta su invito
Risposta di Animal
Hi ,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the team were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Outstanding Padstow service
Outstanding service from Neil and his assistant. Nothing was too much trouble and service with a smile ☺
30 gennaio 2024
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Risposta di Animal
Hi Lena,
Thank you for the 5-star review.
It is great to hear that you’re pleased with the service that you received from Neil and his assistant.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Chloe the life saver!!!
I phoned about my order to the animal at junction 32, where i spoke to chloe who more more than happy to help. Chole rang customer services for me who then told her the order had not gone through and that I would need to reorder it, but I didn't have the money and my child was due to go away in a week so couldn't wait for the refund, and I needed these items. Chole with all her powers managed to sort it all out for me, and get me it ordered for next day delivery, to say she is a superstar is an understatement thabk you so much you don't know how much stress you have saved me.
4 gennaio 2024
Non scritta su invito
Risposta di Animal
Hi Janine,
Thank you for the 5-star review.
It is great to hear that Sophie from our Junction 32 store was so helpful and helped you find what you were looking for.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Great customer service
16 dicembre 2023
Non scritta su invito
Risposta di Animal
Hi Anne,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
What a fantastic store
What a fantastic store, we had a very warm welcome and Neil helps us so much by finding other sizes from the store room, it was a very pleasant experience and we would like to say thank you and we will definitely be back
13 dicembre 2023
Non scritta su invito
Risposta di Animal
Hi Diane,
Thank you for the 5-star review.
It is great to hear that Neil at our Padstow store was so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Went into my local store in Padstow…
Went into my local store in Padstow Neil was very helpful and a credit to your company
6 dicembre 2023
Non scritta su invito
Risposta di Animal
Hi David,
Thank you for the 5-star review.
It is great to hear that Neil at our Padstow store was so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Risposta di Animal
Hi Sandu,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Best vitamins
15 ottobre 2023
Non scritta su invito
Risposta di Animal
Hi Turin,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Risposta di Animal
Hi,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your shopping experience.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Shopping for a t shirt
Was looking for a t shirt and the Animal shop at Freeport nr Castleford had some good quality one's at a good price 👌
9 ottobre 2023
Non scritta su invito
Risposta di Animal
Hi Christopher,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Castleford Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Used to love animal clothing
Used to love animal clothing. Now they've been bought by mountain warehouse, quality has gone down, prices have gone up and the website is awful.
13 agosto 2023
Non scritta su invito
Risposta di Animal
Hi Jackie,
Thank you for providing feedback on your recent purchase.
I am really sorry to hear of your experience and I would like to offer my support.
In order to look into this further, please can you email the full order information and details to customer.services@animal.co.uk using your reference #Animal TrustPilot.
We look forward to your contact.
Kind regards
Lauren
Animal Trustpilot Team
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