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Valutata 1 stelle su 5

Our ordered car was not available, so we got a downgrade (other lower category)! They didn't even excuse and they declined a refund by stating that the rented car was also suitable for 4 passengers! M... Leggi di più

Valutata 2 stelle su 5

beware using dickmans car hire in alicanti. they TAKE 800 euros deposit from your credit card, instead of RESERVING it, and you will be charged a non sterling transaction fee by the card provider.... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Absolute scumbags. They don’t accept Amex (not mentioned anywhere in agreement) and will find any reason to add bolt-on charges. I was charged €150 as a ‘key deposit’, refundable upon return of t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Used Amigos Autos who out source with Okay Car Rental in Ibiza. Price was cheap for a new 4x4 hybrid. Picked up near the airport and even easier when returning. Nice and simple collection bus you do h... Leggi di più

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Dettagli dell'azienda


Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

356 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

mala experiencia amigoautos

No recomiendo esta web para hacer reservas. Es un caos, tenía prisa, al buscar en google le di clic y resulta que en la reserva tenía demasiada letra pequeña. Lo que iba a ser 120€ se multiplicaron por 2.

La próxima vez que necesite el coche escogeré sin duda otro buscador, como Pepecar o Autoeurp, que tienen unas webs más modernas y los precios son iguales o más baratos

Puse una reclamación y perdí mi tiempo porque en su letra pequeña avisaban, Es una web para expertos en alquilar coches o para gente que se lee todo.
Para remate venden en su web un seguro que no sirve para nada, porque cuando fui a recoger el coche en el mostrador de Goldcar me dijeron claramente que me vendieron un seguro en Amigoautos que no valía para nada...
He leido opiniones de amigoautos en foros que tampoco son positivas sobre ellos por lo que no debo de ser el único que se quedó con cara de tonto tanto a la recogida del coche como en su devolución

5 agosto 2015
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Risposta di AmigoAutos.com

Estimado Javier,

lamentamos mucho saber que tu experiencia con nosotros no ha sido la adecuada. Nos gustaría explicarle que el precio en la web es el total del alquiler, sin extras.

Para ofrecer una mayor transparencia indicamos durante el proceso de búsqueda las características vinculadas a esta oferta, como por ejemplo la política de combustible, etc.. Además explicamos en los términos y condiciones de cada oferta detalladamente todos los extras a tener en cuenta y los posibles gastos adicionales para que el cliente pueda elegir la oferta que más se adapte a sus necesidades, ya sea una oferta low cost o una oferta con más servicios incluidos.

Le recomendamos que lea estos términos y condiciones antes de confirmar la reserva y compare varias ofertas para seleccionar la más adecuada para Usted.

Un cordial saludo

Valutata 1 stelle su 5

1 star because 0 isn't an option.

This is the 3rd time I used amigos autos to rent a car and it will be the last. I planned a road trip with my husband for his fathers quick trip to visit us in Barcelona. This whole trip was ruined because of Amigos Autos.

We used the amigos autos website to prepay and reserved an automatic transmission car. When we arrived to pick up the car the man at the agency informed us that we had not in fact reserved an automatic car and they didn't have any for us. We called the "customer service" (if you must call it that) phone number to see what they could do for us because we were 100% sure we selected the automatic transmission filter while searching for our car (my husband and I did this together and we are both capable of using a search tool). They basically told us there is nothing they can do for us, that we don't know how to choose a car, and that it's not their fault that we can't drive manual. The only option they gave us is to cancel the reservation WITHOUT any refund.

So after taking the train an hour to arrive to the airport and going to the rental car agency we are now on the train back home having to cancel our trip and losing our money for the reservation.

All this because of an error on their part and all we get in return is an agent from this company calling us stupid. What a sad experience.

31 luglio 2015
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Risposta di AmigoAutos.com

Dear Amber,

We're truly sorry for any inconvenience this may have caused. Please note that in our terms and conditions it is stated that the reservations are subject to confirmation from our partner, so the car given always depend on the availability.

Regards,

Mónica Martín

Valutata 5 stelle su 5

Great service

Have used Amigos autos many times now and have never had any complaints...nothing but praise for them

14 luglio 2015
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Risposta di AmigoAutos.com

Dear Mr David,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Valutata 2 stelle su 5

reservation WP00281545

Dear Madam/Sir,
I booked a car with Gold car for 2 July until 9 July. Then I received a court summons (divorce) on 2 July so I had to cancel the above reservation. I tried to call Amigo, no answer, I sent 2 e-mails cancelling the reservation and trying to explain that I would arrive on 3 July instead of 2 July.
I arrived in Alicante on 3 July and had to MAKE ANOTHER RESERVATION. Please reimburse the amount of the previous reservation.

Thank you in advance,

Griet Hermans

10 luglio 2015
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Risposta di AmigoAutos.com

Dear Griet,

We're sorry for any inconvenience this may have caused. Please send and email to our customer service department customerservices@amigoautos.com
We'll check it.

Regards,

Mónica Martín

Valutata 1 stelle su 5

Never amigoautos!!!

Rude unproffesional staff. They wanted extra 100 euro for baby seat (In case i be paid).
Finally They Refused bringing me a car at all.
I left with 6old chiled and pregnant woman at 24:00 on Malaga airport without a car.
Never amigo auto!!!!!
Give my money back!!!!!

5 luglio 2015
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Risposta di AmigoAutos.com

Dear Marcin,

As a broker we operate with more than 150 car rental companies. All of them have their own terms and conditions. We work hard every day to specify all those terms and conditions in a transparent way, so all customers can choose the most suitable option.

Please do not hesitate to contact us if you have further queries.

Regards,

Mónica Martín

Valutata 2 stelle su 5

¿Por que todas las compañias de alquiler de coche intentan engañar?

¿Por que no ponen las cosas y los precios claros al hacer la reserva? Luego llegas a tu aeropuerto de destino, en este caso Menorca, y te vienen con este cargo y otro cargo, que te suman casi 200 euros mas y claro, dices una y no mas.
Ya henos desechado AmigoAutos y Goldcar, seguiremos probando...

23 giugno 2015
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Risposta di AmigoAutos.com

Estimada Ruth,

en primer lugar, lamentamos su descontento. Nos gustaría explicarle que el precio en la web es el total del alquiler, sin extras.

Para ofrecer una mayor transparencia indicamos durante el proceso de búsqueda las características vinculadas a esta oferta, como por ejemplo la política de combustible, etc..

Además explicamos en los términos y condiciones de cada oferta detalladamente todos los extras a tener en cuenta y los posibles gastos adicionales para que el cliente pueda elegir la oferta que más se adapte a sus necesidades, ya sea una oferta low cost o una oferta con más servicios incluidos.

Le recomendamos que lea estos términos y condiciones antes de confirmar la reserva y compare varias ofertas para seleccionar la más adecuada para Usted.

Saludos cordiales

Valutata 5 stelle su 5

Easy booking great value

Great deal, all rental companies have extras just make sure you know what your paying for. No messing booking form. Quick and easy.

15 giugno 2015
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Risposta di AmigoAutos.com

Dear Darren,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Valutata 5 stelle su 5

Return customer

Booked with AmigoAutos before and happy to again. Quick, easy and fair pricing. Last time everything went smoothly at airport, so expecting the same this tme.

11 giugno 2015
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Risposta di AmigoAutos.com

Dear Mr Crisp,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Valutata 4 stelle su 5

Reliable

I've used it on several countries and once you have confirmation ir's very reliable and good value for money.

7 giugno 2015
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Risposta di AmigoAutos.com

Dear Customer,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.
Kindest regards

Valutata 4 stelle su 5

great service as ever

Great service as ever. It would be an even better service if it was much easier to see which companies were supplying cars from a desk at the airport and which were meet and greet.

7 giugno 2015
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Risposta di AmigoAutos.com

Dear Kevin,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.
Kindest regards

Valutata 5 stelle su 5

good service

used this company for five years no probs
chris wheeler

26 maggio 2015
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Risposta di AmigoAutos.com

Dear Chris,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Valutata 5 stelle su 5

very user friendly

when booking I found your system very easy & user friendly

6 maggio 2015
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Risposta di AmigoAutos.com

Dear Dee West,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Valutata 5 stelle su 5

Excellent service

I have used Amigo Autos many times and have always had excellent customer service. The cost of the rental and the quality of vehicles are excellent
I would strongly recommend them to friends.

6 maggio 2015
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Risposta di AmigoAutos.com

Dear K. Higgins,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

Valutata 5 stelle su 5

Never had a problem

I've been using Amigo for years as I regularly travel to Spain. I've never had a problem, and they've always been excellent on price. Would recommend them without hesitation, based on my experience.

3 marzo 2015
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Risposta di AmigoAutos.com

Dear David,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards,

Valutata 2 stelle su 5

Rip off !

Booked on line for two days hire while in Majorca. 15euros a day. ended up paying another whopping 178 euros for insurance and a Tom tom ,, !,

Paid more for two days hire than 2 weeks hire !, would have booked for two weeks and left the car sitting at the door had we known

Won't use online booking with this company again beware hidden extras!!

3 marzo 2015
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Risposta di AmigoAutos.com

Dear customer,

first at all we would like to apologize for the inconveniences you had.

Amigoautos as broker always inform about the extras which are not included in the web price. The insurrance included in the rate is a Colision Damage Waiwer with excess and on collecting the vehicule, the client can optionally purchase a extra cover.All the suplements and extra insurrance prices are indicated during the booking process in Term & Conditions of each offered rental.

Thanks.
Best regards.

Amigo Autos

Valutata 4 stelle su 5

Car rent

We are very happy with the Amigo Auto Company. For some years we rent every year a car and we never had any trouble with it. And when there is trouble with the confirmation of the rent, they help you to get it done !
The only trouble we have is the big row for the desk at the Alicante Airport !! Because that takes time and we have to drive in the dark !

28 gennaio 2015
Non scritta su invito
Valutata 4 stelle su 5

GOOD PRICE ALWAYS

Can mostly, but not always, get the best price on this site. Nevertheless, worth a visit.
Web site could do with improvement. The input boxes for credit card details are confusing - e.g. expiry date of credit card is next to passport number which means it can easily be read as needing the expiry date of passport!

Off- site collections at airports should also be shown clearly before bookings are made.

12 gennaio 2015
Non scritta su invito
Valutata 5 stelle su 5

trustworthy and reliable

I have used Amigo Autos in Crete, Spain and Portugal and have found their service excellent as well as their comparable prices. Well worth a visit

10 gennaio 2015
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Risposta di AmigoAutos.com

Dear Keith,

Thank you very much for your positive feedback. Hoping you rent with us again soon on your next visit.

Kindest regards

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