American Attractions Recensioni 

I emailed on the 1st May with the below and have yet to receive a response. Ease can you respond to the email?

I have received my eat and play confirmation and trying to follow the instructions but nowhere does it give me a PIN necessary for the setup of the app

Please can you confirm this?

Great service as always - had an issue which was not related to AA rather the Disney app its self but Kim helped out within the hour of posting my query. Highley recommended, have used the 3 times we have visited Florida.

Excellent customer service and will go above and beyond to ensure your get the best deal at the right price, I wouldn't hesitate to use this company again. Tracey dealt with the booking of my Universal Express tickets,she is a real credit to American Attractions.

Have purchased tickets before, however, I have been unable to get through on the phone as I don't know an extension number, and option 2, the alternative just states 'I cannot hear you'. Emailed yesterday but as yet no result. I hope the phone fault can be sorted soon

Dealt with Brooke over the phone, fantastic, friendly, fast and efficient service. Walked me through a few steps as I am a bit of a technophobe.

Tickets arrived promptly and easily linked due to her guidance over the phone.

This is the 3rd time we have as a family used American Attractions, never any issues and would highly recommend.

If a member of the management team reads this, I can't state just how professional, friendly and helpful Brooke was.

Fantastic company to deal with. Received tickets exactly as described and even when we had cancellation and delays with our holiday they were incredibly helpful and easy to deal with. Problems sorted quickly and without fuss. Also a massive positive is their customer service was very easy to get a hold of with me never on hold for more than a minute or two. Highly recommended.

This company claims to sell you the real ticket and avoid other companies downloads and waiting to get genuine tickets.

They breach the Misrepresentation Act at the highest level under the said Act.

We left our Universal Orlando Tickets at home and only realised when we had arrived in Heathrow. We rang American Attractions and Amy Byers was lovely. Providing us with a solution straight away and reassuring us how it wouldn’t be a problem. She emailed us confirmation of our passes to be picked up at the gate, and she was really helpful and we’re very grateful.

Purchased 4 x Orlando Ultimate Combo tickets which include 14 day multi-day tickets to Universal.

The Universal tickets are supposed to give access to the 2 Universal theme parks AND Volcano Bay but you will not be able to use them at Volcano Bay. They are only allowing guests with day tickets to enter and appear to be selling these tickets in a volume that fills the park to capacity.
We've tried to enter 3 separate days now and been refused entry each time. Today we made it to the car park (charged $27 for that privilege) only to then be refused entry to the park.
After lengthy discussion with 2 team members, a supervisor, guest services and a security guard, we were told the multi-day tickets are worthless (actual words used) and were told we would need to buy a day ticket if we wanted to enter.

The park was filled to capacity at 10am and opens at...10am so impossible for multi-day ticket holders to enter.

They did say that we could go on a standby list and "may" gain entry after a 3 to 4 hour wait, but then again we may not.

If this sounds like these tickets are being missold, that's because they are.
Lots of annoyed guests at guest services today. The Italian gentleman next to us lost his cool - a whisker away from being carted off by security. Understandable when you saved and spent your hard earned cash only to find you've been conned.
Universal will of course give you a standard scripted apology but do nothing material to remedy the situation.
Team members were insulting about these tickets. They seem to view guests with these tickets as the lowest of the low as they can't actually be purchased in Universal, only via agents.
American Attractions and other agents need to withdraw these from sale or amend the marketing to say they do not offer access to Volcano Bay.

Also had issue with the Disney tickets. My son's ticket didn't work at the entrance, then they had issue with my wife's ticket when they tried to fix the issue with my son's. No explanation as to what was wrong or what they had done to fix. Just snatched my wife's ticket from her and thrust a new one in her hand saying 'use this today only' but these were also 14 day tickets. A trip to Disney Guest Services was require to address that.
Photopass also isn't working. It looks like the swipe of the card works (turns green) but the photo's don't appear in my account. Having to email the Disney missing photo service to try to get these (unsuccessfully so far) so have given up and am just accepting we'll only get the professionally taken photo's.
Disappointed as these cost an awful lot.

Booked this before the pandemic started- they kept 20% of my money which equated to nearly £300- I doubt this was just to cover costs and was likely to be profited on. Customer services were very helpful apart from not replying to my initial email meaning I had to chase them up (sent this nearly a month ago). I’ve used this company for years as has my family but we will be making sure not to use them again. Very disappointed.

We have booked many times with this company, we have never been disappointed. We have just received our tickets for our forthcoming trip. Excellent service as always. Thank you so much to the lady who I chatted to online who was very kind and helpful. My grand daughter was over the moon when the tickets arrived so promptly. Thank you.

My family and I paid a deposit for Disney tickets during Covid for 2022 and added the Protection Plus to our booking as we were not sure if we would get the opportunity to go. Unfortunately We cancelled our trip in Feb and I spoke to AA about cancelling my tickets, confirmed by AA and AA confirmed I would get the remaining amount transferred to my account. In March I noticed I had not received my refund, it was impossible to reach them over the phone so sent an email to the Customer Service team on 23rd March. I was still trying to contact them by phone and finally on the 6th May I received a reply apologising for the delay and explaining that the refund was processed through an old system (Smartpay) and that they would like my bank details to transfer. Weeks later no money still so I called on 21st May and spoke to a rep who advised they have asked the finance team to refund. It’s now the 8th June and I’m STILL chasing this refund. An absolute joke it’s taken them so far 4 months to issue the refund on money they owe. The Customer Service rep I have dealt with on emails has been very kind and apologetic but when I speak to anyone on the phone you’re almost a nuisance to them. I wouldn’t bother buying into Protection Plus through my experience as they don’t like giving back monies they owe!

Straightforward online purchase with clear information to support choosing the right park passes for our holiday. Paid for next day post delivery and tickets duly arrived Special Delivery before 1.00pm. They have been validated for Disney parks Florida on the Walt Disney World App. so park reservations can be booked.

Ok. My first review is below.

However I am pleased to report that David at American Attractions saved the day! He solved the problem - including phoning back when the card to pay initially failed me! Thank you David.

Impossible to speak with - they don’t answer the phone! Received an email advising about Disney’s change regarding Genie+ and recommending the full ticket balance is paid asap. Tried to do that online (with a credit card then a debit card: both ‘not recognised’). Tried to call 3 times - each time I was left waiting for 20 mins, being first in the queue. Left a request for a call back and no reply. Beyond hopeless!

The advisor’s were great. All in all it was a good experience.

I have used this site several times now and was very easy to book.

Excellent Customer service. Spoke to Leanne on their Customer Services team and she went over and above to put my mind at rest about upcoming holiday and the validity of tickets. She also took time to give me some excellent tips and advice about Orlando and the theme parks, dining and grocery orders, all of which is phenomenal and really appreciated. This is how customer service teams should work, where the satisfaction of the customer is upper most and they do everything they can to make sure you are happy. Well Done

They have been nothing but amazing.
I had paid a deposit to secure my tickets but a few months later the price went down in the Black Friday sale.
I fully expected to forfeit my deposit in favour of the new price however they immediately changed the price of my tickets (saved over £300) without question.
Next time I called was to enquire about not receiving my Orlando discount card (was a free promotion).
They told me that wasn’t an active promotion when I booked in 2021 however since it is active now they added it on for me.
Such amazing helpful staff.
Would recommend every time

Customer Service team Kirsty and Leanne were very helpful in sorting out my change in tickets as well as explaining things I really needed to know before I go. A lot of reassurance as well that me changing my order was not a problem. All dealt with very well. Thank you