Allay Recensioni 

13.579
TrustScore 3.5 su 5

3,3

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Valutata 5 stelle su 5

Had full head highlights done by Kelsey, the expertise, care and knowledge blew me away. The staff all work amazing together with kindness and patience. They all seem to truly enjoy their profession... Leggi di più

Valutata 5 stelle su 5

Excellent customer service from ,start to conclusion ..First rate company n highly recommendable. Treated with respect n dignity throughout the entire process .communication was a two way process whic... Leggi di più

Valutata 1 stelle su 5

Fed up with their pestering unsolicited text messages. They are obviously just trying to make money out of people saying that they’re owed money paid to HMRC on their PPI claim. Mine was settled yea... Leggi di più

Valutata 1 stelle su 5

Keep hassling my elderly mother via texts emails and letters. No response to emails. Letter sent to their registered address (as on the letter they sent) has been returned as nobody at that add... Leggi di più

Dettagli dell'azienda

  1. Istruzione e formazione

Informazioni fornite da varie fonti esterne

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Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

14K recensioni

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3,3

Tutte le recensioni

(13.579)

3 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

This is Harassment!

Firstly, as an NHS nurse I do not need this. We are in a pandemic and my patients are more important that receiving nuisance texts from Allay. So here is my situation, over two years ago I was contacted by Allay that they can assist in claiming PPI as there was a deadline (I can see people are still claiming from reviews I have read today?), the form
did state (if I remember correctly) that if the claim was not successful I did not have to worry etc. Cannot remember the rest. I had one communication email from them to say one of my banks was going to look into the credit card i had had with them.
Allay then contacted me (email ) to say my claim was successful and I will be getting a cheque from the bank. To this date I have not received the cheque but have had lots of texts, emails and phone messages from Allay requesting payment for ‘THEIR FEES’. How do you justify paying a fee when you have not received the settlement? I did contact them several times to inform them I was still waiting for the cheque. Even asking me to chase it up with the bank, why should o do the chasing when they were the ones acting on my behalf? They also promised to stop sending their nuisance texts and emails requesting payment of their fees. I still get them everyday, two years on (apparently they are automated as I was informed today).
Today I got another one of their texts, what was strange is that when I went to their payment portal with their so called reference number and my date of birth, a message came and I quote “Unfortunately we were unable to locate you on our system, please check your details and try again or contact us”.
I advised them to stop the claim as NO LONGER WANT THAT MONEY AND NOT EVEN INTERESTED (I have survived all these years without PPI money, did not even budget for it). The lady assisting me said I still have to pay the fee?? When you have done nothing apart from bombard me with nuisance calls; texts and emails??
Allay; I can understand your situation, or I am trying to. But if you want me to take this to the media or watchdog, I will do it as this is just not right.
I am not going to be contacting the bank and doing the work for you. I am overwhelmed as it is trying to save lives and keep people safe having contracted Covid twice myself and nearly died. I do not need this stress. Regards.

17 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Allay dealt with my ppi claim quickly…

Allay dealt with my ppi claim quickly and
Efficiently , they were always friendly and helpful and the price I had to pay for their services in recieving my claim was very fair considering the work that they had put in to get my money back for me . I would recommend their services .

16 febbraio 2021
Valutata 5 stelle su 5

Made everything easy

Sorted out claim for ppi I didn’t have to do anything everything was handled by you and you always kept me informed about what was going on and how things was going even when I started getting letters and calls from the people we were claiming from was correcting me you said I had nothing to worry about it you would take in hand and sort things out. I’m very grateful for what you did and after nearly 2 years I got my pay out thank you for all your hard work.

15 febbraio 2021
Valutata 5 stelle su 5

Honestly we had completely forgot about…

Honestly we had completely forgot about this particular claim ,so imagine our surprise when we received our cheque.This was the second successful claim that Allay have handled for us and it really is very very easy and straight forward .Just give them as many details as you can and thats it .
All in all i dont think you will get a better service than Allay .Thank you .

15 febbraio 2021

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