Adoored Limited Recensioni 

113
•
TrustScore 3.5 su 5

3,6

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Valutata 1 stelle su 5

I had a front door fitted last year and was very pleased. Unfortunately, the door has to be pulled up so tight before the key works to unlock it, the key no longer works at all. I am having to claim o... Leggi di più

Valutata 5 stelle su 5

Would really recommend Adoored, we've had a new front door installed and the whole process has been faultless. No pushy sales, great customer service, installed sooner than expected and fitters were f... Leggi di più

Valutata 5 stelle su 5

The whole purchase experience was enhanced through a good web site and excellent communication from the Adoored team. Both the quality and finish of the door has exceeded our expectations and t... Leggi di più

Valutata 5 stelle su 5

My title above sums up our experience with Adoored. We found them online, having liked the picture and designed our own door with the help of their website and had a visit from them almost immedia... Leggi di più

Dettagli dell'azienda

  1. Negozio di porte

Informazioni fornite da varie fonti esterne

With over 20 years' of experience manufacturing and installing doors all around the UK we've found the perfect combination. Great designs, the largest colour range online, police approved security locks and Interest Free Credit to spread the cost. Perfect!


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

113 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,6

Tutte le recensioni

(113)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

excellent

Staff were very helpful from start to finish, and we now have a beautiful front door! Thank you

21 gennaio 2016
Non scritta su invito
Valutata 5 stelle su 5

excellent !!!

first class service from start to finish, everything exactly as requested, installer (Danny ?) absolutely brilliant, very polite, professional and tidy, can't fault Adoored in any way, would definitely use them again and recommend them.

7 gennaio 2016
Non scritta su invito
Valutata 1 stelle su 5

Terrible

My door arrived 3 weeks later than promised and I had to chase constantly for updates. When it finally did arrive it had several scuffs, paint missing on some areas and black marks. When this was pointed out to the delivery driver he called the office who said they will send out top up paint.... we should not have to top up the paint on a brand new door.Once I complained about this they sent someone out to do it properly. Overall it was a terrible and stressful experience. We also had deadlines due to having painters and plasterers booked in which we had to cancel due to the delay. I would not recommend.

20 novembre 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you for your honest thoughts. We hold our hands up that the door was later than we would have liked. All our doors are bespoke and if there is a quality issue or breakage there is sometimes a delay, which we try to avoid. With regard to the scuffed paint, again this is unacceptable but unfortunately transportation sometimes causes this. We visited your property within 2 days to carry out the repair in order to ensure the door reached a standard both you and Adoored were happy with. We realise that there may sometimes be issues, and we always endeavour to put things right.

Valutata 5 stelle su 5

An excellent product, excellent tradesman, excellent company.

Adoored were a dream company to work with. They kept us informed of delivery dates, helped us with the spec for our door, their staff both on the phone & face to face came across as professionals, proud of their product & meticulous in not only installing the door & ensuring throughout that we were satisfied with the product, but ensured the minimal amount of disruption & mess throughout. We are overjoyed at the finished product, thank you Adoored.

3 novembre 2015
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Risposta di Adoored Limited

We are delighted you are pleased with the finished product and thank you for taking the time to let us know. Please don't forget to let us know if you recommend us to your friends as we would love to send you a voucher when they have their doors installed to thank you for the recommendation!

Valutata 5 stelle su 5

Excellent end to end service

I just wanted to say thank you for a stress free, quality service. Easy to put your order together online and edit it until you're satisfied. Helpful service when you call up and their contractor Evander who carry out the survey and install the door were polite, tidied up after themselves,carried out a full question and answer session with me and turned up when they said they would. I'm always a little cynical of 5 star reviews but in this instance I genuinely can't fault them. There was a slight issue when one of the suppliers fell behind schedule causing the door to be installed later then initially planned, but Adoored kept me informed and updated so I knew what was going on. Once installed the door is solid and sturdy, feels very secure and above all looks great. Please pass on my thanks to the two guys who came to install the door today (14.10.15) and thank you for a great service. I don't know who does your customer service training but keep up the good work.

14 ottobre 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you so much for taking the time to write this and we will certainly make sure to pass on your comment to the Engineers who fitted your door today. We operate a referral scheme so don't forget to let us know if any of your friends, colleagues, or neighbours who order from us after seeing your superb new door!

Valutata 1 stelle su 5

Unprofessional and incompetent

Please read carefully. After many preliminary phone calls researching our door we proceeded with adoored, so far so good. We had extenuating circstances adoored assured us they would work with us. Survey completed. 4 weeks after our order we get a phone call saying there had been a problem and the door cannot be made...No further explanations. no apologies. 2 viable options, neither which we liked were presented. Constantly needing to call to chase things up. Adoored could not be bothered to correct their errors.

in short, a reflection of a company is how they handle mishaps and errors. We have been left having to re order elsewhere and wasted another 6 weeks. Adoored do not care which is how it seems they run their business.

6 ottobre 2015
Non scritta su invito
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Risposta di Adoored Limited

We are truly sorry to read that your experience with Adoored was not to our usual standard. Unfortunately we were trying to fulfil an order for double doors which we do not usually supply. We were unable to meet your requirements from our door range so offered a variety of alternative options but were sad to see that none of these were satisfactory to you.

Valutata 5 stelle su 5

very good company

we are so glad we came to your door company the people in the office where very good and your door fitter did a very good job could not ask for more many thanks adoored

20 agosto 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you for taking the time to review us and your comments have been shared with the Customer Service team.

Valutata 5 stelle su 5

lovely new door

After ordering our door via the Adoored website and having it fitted there was a slight error with the design of the door that was installed. Although I hadn't noticed at the installation, the company couldn't have been more helpful in rectifying this and offered me a replacement or compensation. Our replacement door has now been fitted and it's fantastic, and we have received several compliments on it. I wouldn't hesitate to recommend Adoored both for the quality of their doors and their customer service.

21 luglio 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you for posting a review. Please let us know if your friends do order from us as we will happily send you a voucher as a token of our appreciation when their door is installed.

Valutata 4 stelle su 5

Getting parts

Getting different things for the door is fine but I think it is a good idea to ask the customer where they would like it or maybe fit it on the day . Otherwise I'm more and happy with the product and would promote it to my friends .

Kind regards
R king

20 luglio 2015
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Risposta di Adoored Limited

Thank you for your review and I do hope your friends will also like our doors.

Valutata 5 stelle su 5

Adoored- simple and expedient

Adoored provided an easy to order website with prompt customer service and installation- the doors exceed expectations. Would use again.

1 luglio 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you for your comments and please remember to recommend us to your friends and family!

Valutata 5 stelle su 5

Excellent company

I had my new door fitted on Monday 8th June 2015. The two engineers were very polite and hardworking . The door was fitted within a couple of hours and they were on there way. On cleaning the window the next day i noticed that the door had a blemish mark on the edge near the glass and it had been touched up without my knowledge. Nobody mentioned this too me at the time of installation which was very naughty. The touch up paint they used seemed to be a different colour to the door which is Duck Egg blue and a Willow green colour was used on the touch up. I immediately contacted Customer Service who asked me to send photos which i did. Within an hour I received a call from a really nice lady who arranged a remedial visit.

Today the 17th June 2015 a really nice man came and had a look at my blemished door. Apparently the touch up paint they used was totally wrong as the engineer didn't have duck egg blue on his van he needs to place an order for it so he couldn't repair it. He was concerned that the door needed some minor things doing to it like a hole filing in the frame and a clean up.

The reason i am given a high mark is because of the aftercare has been really excellent.

I would recommend this company to all my friends and family as my new door is beautiful.

17 giugno 2015
Non scritta su invito
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Risposta di Adoored Limited

We are sorry to hear that the wrong paint was used on your door but thank you for giving us the opportunity to put this right and I am glad the finished product was worth the wait. If any of your friends do have a door installed from us don't forget to let us know as we will send you a thank you voucher.

Valutata 5 stelle su 5

Love my new door!

I loved the fact that you could design and cost up your own door on line. The surveyor was really helpful and the guys that fitted it did a great job and there was not a spot of rubbish left behind. The door is exactly what I wanted and is such an improvement on my old door I reckon I will make the money back in lower heating bills in one winter! Everyone that comes round comments on how good the door looks and cant believe it when I tell them how much it cost! I even recommended a friend and he bought a door because he liked mine so much!

12 giugno 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you so much for recommending us to a friend, and please email us when his door is fitted so we can send you a voucher as a token of our appreciation.

Valutata 4 stelle su 5

New front door

The finished front door looks good although time between confirming order (handing over payment) to door being fitted was close to 8 weeks. Would have appreciated updates on progress as toon longer than time quoted, plus rxperience word haven better if did not have to chase. However customer service were very good and helpful. Overall final product great just wish communications were better.

9 giugno 2015
Non scritta su invito
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Risposta di Adoored Limited

We are sorry you experienced a delay with your door and that it took longer than we would expect, but glad to hear that you are pleased with your new door.

Valutata 5 stelle su 5

Great Experience Outstanding Product

Very easy, quick and professional company - outstanding product and service. It was very easy to order and we received all the necessary paperwork in good time. We also didn't receive unnecessary phone calls or follow-ups because Adoored obviously know what they are doing. The colour of the door we picked is slightly different online than in real life but wasn't a massive issue as they made up for it in other areas of this process. The 'different' tone of green grown on us after a while and we like it. Installation was also quick, easy and there was no mess and no drama. Stressfree and very pleased with the experience we had with the company from ordering to installation. Thank you!

9 giugno 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you so much for such a lovely review, and great to know that we communicated effectively without making unnecessary phone calls. We will happily send you a voucher if any of your friends have an Adoored door installed on your recommendation.

Valutata 4 stelle su 5

Very happy!

Super quality doors. Well installed by very polite fitters.

27 maggio 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you for your comments. We will pass on your postive feedback to the installation team. Please don't forget to recommend us to your friends as we would love to send you a gift voucher to thank you once their door/s are installed.

Valutata 3 stelle su 5

Nice door,

Staff all very nice and helpful. Several delays re surveyor, wrong order and information meant it all took three times longer than expected and I nearly had to cancel as I was on a deadline to fit a door before the floor was laid. You have to use the key to open the door from the inside, which I find inconvenient. The door seal at the bottom came out the first day. I did ask if it could be completely sealed underneath the bottom of the front door outside because of water and rodents getting in, there were large gaps left and I had to concrete it myself.
A nice door but expensive so I would have expected the finishes to have been better.

24 maggio 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you for your comments. We are sorry that you experienced delays with your order and that you experienced problems with the finish. We will organise a remedial visit to change the lock inside to a thumb turn so that you can open it without a key and look at the quality of the finish which is covered by our Workmanship Warranty.

Valutata 5 stelle su 5

First Class service from start to finish

I found Adoored after an online search and chatted with one of their online advisors who was brilliant and answered all my questions. I then ordered my new door in total confidence that it would be perfect. The surveyor who attended prior to fitting of the door was thorough and went through every detail of my order to make sure I was entirely satisfied with what I had ordered. The two fitters were friendly and professional and clean and tidy in their work. I adore my new door and cannot recommend them highly enough.

21 maggio 2015
Non scritta su invito
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Risposta di Adoored Limited

Thank you for your review. It's great to know you found our online advice helpful and we are so pleased you adore your Adoored door! We will pass your comments on to the fitters.

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