A Coombs Pet Centre Recensioni 

354
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Unbelievable customer service from A.Coombs. The best value for our dog kibble I've found online, and with a subscription we don't have to think about running out of kibble. Absolutely brilliant w... Leggi di più

Valutata 5 stelle su 5

Usually have repeat order of dog food which go to plan. Occasionally I accumulate additional food and cancel a delivery. This doesn’t faze them and orders get back to expected routine. Find them very... Leggi di più

Valutata 5 stelle su 5

Great service as always. My subscription works really well. I’m kept up to date with when the next order and payment are due. The only downside is I don’t need to visit the shop. Highly recommend the... Leggi di più

Valutata 5 stelle su 5

Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

354 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 69% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,5

Tutte le recensioni

(354)

108 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Used A.Coombs for the first time and Happy With Service

Used A.Coombs for the first time recently as our previous supplier had problems. Order was placed for a 12kg bag of Carnilove which was confirmed quickly by email. We requested delivery by DPD which was confirmed and our order arrived on time the next day. Very good service and will use A.Coombs again.

1 settembre 2025
Non scritta su invito
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Risposta di A Coombs Pet Centre

Thank you so much for taking the time to share your experience we’re really pleased to hear your first order with us went so smoothly.

It’s great to know your Carnilove delivery arrived promptly and that you were happy with the service from start to finish. We truly appreciate you giving us a try after your previous supplier had issues, and we’d be delighted to serve you again soon.

Kind regards,
Natasha

Valutata 5 stelle su 5

Excellent service

Excellent service. Proactively got in touch to validate the order, and then expedited delivery.
Having used a number of online veterinary pharmacies A Coombes is head and shoulders the best. And first-rate value as well.

3 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

A.coombs provides a really exceptional…

A.coombs provides a really exceptional service. I had been purchasing with a competitor for 15 years and regret doing so after my first order with a.coombs. They are really thoughtful with their deliveries, offer fast shipping, and give discount codes for loyal customers and handwritten notes and treats with orders. I could not have imagined a better company!

28 agosto 2025
Non scritta su invito
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Risposta di A Coombs Pet Centre

Wow :) what a wonderful message to receive! Thank you so much for your kind words, they really mean the world to us. We’re absolutely delighted to hear that you’re happy with our service and that your first order with us has been such a positive experience.

As a family-run business, we put a lot of heart into the little touches — from the speedy delivery to the handwritten notes — so it’s lovely to know they’re appreciated. We’re so pleased to have you with us and look forward to looking after you (and your pets!) for many years to come.

Kind regards,
Natasha

Valutata 1 stelle su 5

No despatch in a week - Avoid

Placed a first time order at 10am Ona. Wednesday after reading such good reviews about delivery. Their own website states dispatch within around 24 hours. This certainly isn’t the case. When contacted on Saturday they gave the excuse of frozen food being delayed due to a bank holiday however placing the order at 10am on a Wednesday with 24 delivery i don’t see how a bank holiday impacts.
The email response also promised this would be sent Tuesday and tracking number provided and if not a full refund would be sent… no chasing needed.
As you have probably gathered already we received no tracking number, no refund and needed to chase.
Over a week later we have no good, no refund and have been forced to pay out for an additional order from a more reputable supplier.
If you are prepared to wait a long time for your pet food delivery then these are the people for you. If you’re ordering something that’s difficult to get elsewhere so are reliant on them then this isn’t the company for you.
Regardless of your emails making promises you cannot fulfil and apologies you made no attempt to rectify the situation despite this being escalated.

20 agosto 2025
Non scritta su invito
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Risposta di A Coombs Pet Centre

Hi Stephanie,

Thank you for your email and for sharing your feedback so openly. I want to start by saying how truly sorry I am for the experience you’ve had — this is not how we usually operate, and I completely understand how frustrating it must have been for you.

You are absolutely right to expect clear communication and timely despatch, and in this instance we fell short. The bank holiday should not have affected your order in the way it did, and I regret that you had to chase for updates when we should have been proactive in keeping you informed. This is something we are actively working on and are continuing to improve.

I also appreciate how disappointing it must feel when expectations aren’t met, especially when you placed your trust in us as a first-time customer. Please be assured that this isn’t reflective of the service we usually provide — we pride ourselves on being prompt, reliable, and caring, and I’m very sorry you didn’t experience that with us.

If you'd like to discuss this further you're very welcome to contact myself personally at: Natasha@acoombs.co.uk

Thank you again for taking the time to write — your feedback will help us improve, and I do hope we’ll have the opportunity to restore your faith in us.

Kind regards,
Natasha

Valutata 5 stelle su 5

Brilliant small family run business

Great company. Really good communication, fast delivery and competitive prices. I needed to cancel an order recently and the email responses I got were prompt, caring and personal.

2 giugno 2025
Non scritta su invito
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Risposta di A Coombs Pet Centre

Thank you for taking the time to share such lovely feedback, it really means a lot to us. We’re so pleased to hear you’ve had a good experience with our team, even when it came to cancelling an order. We always try to make sure our communication is prompt, personal, and caring, so it’s wonderful to know that came across.

We’re delighted to have you with us and look forward to looking after you (and your pets!) again soon.

Kind regards,
Natasha

Valutata 5 stelle su 5

Great delivery

Great delivery, and dog food brilliant as always.

1 luglio 2025
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Risposta di A Coombs Pet Centre

Thank you David :) Thanks for your continued support

Valutata 5 stelle su 5

Speedy delivery

Speedy delivery - just as before. Recommended supplier.

1 luglio 2025
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Risposta di A Coombs Pet Centre

Maggie, you are a star! Thank you for your kind words.

Valutata 5 stelle su 5

Excellent customer service

Had an issue with the website not working properly but when I contacted customer services they helped me straight away and I managed to get my order quickly. Nice to see there are companies that still use real human beings to help their customers. Excellent service, thank you. I will definitely order from you again

30 maggio 2025

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