Accord Mortgages Recensioni 

1016
TrustScore 4 su 5

4,2

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Unfortunately I hate to say it but its a case of Hero to Zero for me. What was one of my most favoured and used banks has become a nightmare to use. From common sense lending to absolutely makes no se... Leggi di più

Valutata 5 stelle su 5

Take a bow. 👏 Common sense. Sensible lending. Treating customers fairly. Get the basics right, and you’ll always have the respect of brokers.

Valutata 5 stelle su 5

The whole process with Accord was very smooth from the advisor that I spoke to initially with some pre application questions right through to completion. Everyone that I have spoken to has been very f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Erogatore di crediti ipotecari
  2. Istituto finanziario

Scritti dall'azienda

Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

1K recensioni

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4,2

Tutte le recensioni

(1016)

183 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant experience, a Very efficient Mortgage Lender.

Brilliant experience. Very helpful with initial underwriting and DIP straight through to completion.
A real person calls you to make sensible decisions rather than all tech.

8 maggio 2025
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Risposta di Accord Mortgages

We're happy to hear that you had a brilliant experience! We appreciate your highlighting our helpful underwriting and personal touch throughout the process. Thanks for your feedback.

Valutata 1 stelle su 5

utterly useless

i have had over ten mortgages in my life, I have never been subjected to so many pointless requests in my life,the application has taken over three months and Accord have now complained that its taken so long and are threatening to withdraw their offer, meaning i would have to start the whole banal process all over again. The only reason it has taken so long is they want to scrutinise every detail of my financial life, without any reasons given as to why . Even my mortgage advisor has pleaded with them to see sense. The only reason i have stayed with them is i am too far in to start again. They are the worst lender i have ever come across

16 maggio 2025
Non scritta su invito
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Risposta di Accord Mortgages

We appreciate your feedback and regret to hear about the difficulties you've experienced with the mortgage application process. I have sent you a request privately for more information about your account so I can investigate this further. Thank you.

Valutata 4 stelle su 5

Generally good

Generally good, but the porting application is a bit cumbersome.

28 ottobre 2025
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Risposta di Accord Mortgages

We appreciate your feedback regarding the porting application and will work to improve it.

Valutata 5 stelle su 5

Accord lend out of the box

Accord lend out of the box, and are flexible with there criteria. Processing times were very good so had no problems!

28 ottobre 2025
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Risposta di Accord Mortgages

We're happy to hear that our lending options and efficient processing met your needs. Thank you for sharing your positive experience with us!

Valutata 5 stelle su 5

Excellent help from Accord when the…

Excellent help from Accord when the purchaser of my clients' current home pulled out at the last minute. I know my clients' were very happy.

21 ottobre 2025
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Risposta di Accord Mortgages

We're happy to hear that we could assist your clients during such a difficult time. It's great to know they were very happy with our support. Thank you for your feedback.

Valutata 5 stelle su 5

Great service and easy to use.

Great service and easy to use.

21 ottobre 2025
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Risposta di Accord Mortgages

We're glad you found our service easy to use. Thank you for your positive feedback; we appreciate it.

Valutata 1 stelle su 5

Awful slow service

Awful slow service. Spend a fortune getting documents drawn up from accountants. 6 weeks of underwriting for the underwriter to say she’s not sure if we can have an offer or not. Very indecisive time wasters.

6 ottobre 2025
Non scritta su invito
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Risposta di Accord Mortgages

We appreciate you sharing your experience. We're sorry to hear about the slow service and uncertainty you faced. We'll review your feedback to improve our processes.

Valutata 5 stelle su 5

quick and great criteria

quick and great criteria, interaction with a real person

14 ottobre 2025
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Risposta di Accord Mortgages

We're glad you had a good experience with us. Thanks for your feedback!

Valutata 5 stelle su 5

Currently reliable and useful lender…

Currently reliable and useful lender with regard limits and criteria etc. Can't ask more than that.

14 ottobre 2025
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Risposta di Accord Mortgages

We appreciate your positive feedback! It's great to know our lending services meet your needs and expectations. Thank you for sharing your experience.

Valutata 5 stelle su 5

always great to work with Accord

always great to work with Accord. The underwriters are always in contact trying to assist you in the best way possible

7 ottobre 2025
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Risposta di Accord Mortgages

We're happy to hear that our underwriters provide such helpful support. Thank you for sharing your positive experience; we appreciate your feedback!

Valutata 5 stelle su 5

BDM at their best

Such an easy application process with an effective BDM

14 ottobre 2025
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Risposta di Accord Mortgages

We're happy to hear that the application process was easy and our BDM was effective. Thank you for your positive feedback!

Valutata 1 stelle su 5

Huge undervaluing after renovations

I put thousands of pounds into renovating my home after which Accord undervalued the property by 11.5%, actually taking the price lower than what I bought it for. Something about this is just not right, especially considering prices in my area have recently risen by 1.6%.

1 settembre 2025
Non scritta su invito
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Risposta di Accord Mortgages

Thank you for taking the time to leave a review. I have sent you are request privately for more information so I can investigate this further for you.

Thank you.
Katie

Valutata 5 stelle su 5

Very good experience true to your word…

Very good experience true to your word on a difficult property and income structure scenario and we got it over the line

7 ottobre 2025
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Risposta di Accord Mortgages

We're happy to hear that we delivered on our promise, especially with the complexities of your property and income. Thank you for your positive feedback!

Valutata 5 stelle su 5

The communication with the Business…

The communication with the Business Development Manager (BDM), Sophie, is excellent. She is consistently helpful and always clarifies any questions I have, offering great support.

The case processing is fast: valuations are arranged promptly after submission, and the underwriters are highly efficient.

All of the cases I have submitted to Accord so far have quickly received an offer.

I am extremely satisfied with the service provided by Accord.

7 ottobre 2025
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Risposta di Accord Mortgages

We're happy to hear that you're extremely satisfied with our service. It's great to know the communication, case processing, and speed to offer met your expectations. We appreciate your positive feedback and I have fed your comments back to Sophie.

Valutata 1 stelle su 5

This lender has been truly awful

This lender has been truly awful. They have been holding up our house sale now for weeks because they do cannot send a simple email to our buyer’s solicitor to confirm they will release the funds. We can’t exchange and, consequently, we have lost our on progression. They previously would not verify their mortgage offer through the usual portal causing a three week delay. They are a joke. DO NOT USE!

8 ottobre 2025
Non scritta su invito
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Risposta di Accord Mortgages

Thank you for taking the time to leave a review and I am sorry that this was your experience. I have requested some further information privately so I can look into this further.

Thank you.

Valutata 5 stelle su 5

overall service very good and whenever…

overall service very good and whenever we had interaction, all members of staff were personable and efficient.

7 ottobre 2025
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Risposta di Accord Mortgages

We're happy to hear that you found our service very good and our staff personable and efficient. Thank you for your positive feedback!

Valutata 1 stelle su 5

Absolutely shocking service

Absolutely shocking service. Rude staff constant delays and misinformation. Made me jump through hoops when I already pay my mortgage to them and have done for several years. Didn't Staff advise me ways that they would let me borrow extra kept it from me had an independent broker not told me I would still be without a solution. Look down their nose on you and treat you like your nothing. As soon as my fixed term is up I'm leaving. Told me the Solicitor I wanted to use was fine to then tell me no they are notm have had to give them same information multiple times to then be asked for it again. Never leave bad reviews but I'm beyond annoyed.

1 ottobre 2025
Non scritta su invito
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Risposta di Accord Mortgages

Thank you for taking the time to leave a review and I am sorry that this was your experience. I have requested some further information privately so I can look into this further.

Thank you.

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