Abels Moving Services Recensioni 660

Jayne & Phil were very helpful. Linked with our overseas freight forwarder to ensure we got the goods to the Caribbean in a timely fashion

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy.

The move itself was seamless, the guys arrived on time, were polite and did an efficient job on packing our items, with care. They say moving is one of the most stressful things you can do, and Abels took that stress away.

We would not hesitate to use Abels again.

Every interaction I've had with Abels has been great. Not only was Richard very kind and helpful when I first reached out more than two years ago, and he came to assess my items, but my international move coordinator Emma has been absolutely wonderful throughout. She's been knowledgeable, kind and exceptionally patient with me when I, during different stages of this process, have been worried out of my mind. She's a true gem.
The move itself went smoothly and all my items have arrived, as far as I'm aware (!) - I haven't been able to unpack all my book boxes yet, but all the boxes were ticked of the packing lists so I'm sure they are all here.
Thank you to you all!

Both sides of the move went great, in the UK and in France.
The preparations have been smooth, everything was well explained and easy. The movers themselves have been great, they have lots of experience and were happy to answer our questions.
Great communication during the whole process. We felt reassured and confident that our furniture was being handled properly.

I cannot recommend Abels more highly. From the moment I hired them, they made what could have been a difficult and stressful time so much easier.
Beyond helpful and informative every step of the way.
Wonderful, professional, Abels made a move from London to Kuala Lumpur feel simple.
Extraordinary staff on every level, and the company they handed me over to in Asia were just as excellent.
Thank you, Abels!

Fantastic service, not one breakage from a 3 lorry load move and the team were hard workers. Special mention to Molly for her assistance on call throughout the move.

Excellent service all round. The planning team were very helpful and communicative. The team on the day were highly professional and cheerful, and gave great attention to detail to make sure all our possessions were brilliantly cared for. This included painstaking wrapping of pictures, glassware and other delicate items, as well as great care taken to protect the house floors, walls, etc. Everything took place exactly as planned, with boxes delivered in advance and expertise on hand (e.g. a handyman to collapse and re-assemble bulky items). Abels are highly recommended.

First Class Firm. Excellent service and staff professional, polite and patient. Would highly recomend.

I would strongly caution anyone considering Abels. I have been chasing compensation for damaged items for almost a year with no response. This is completely unacceptable and not what you would expect from a so-called premium service.

The agent assigned to my move, refused to adjust my invoice despite the load being drastically reduced. I removed a two-piece furniture set, a large armchair, and other items, yet the van was visibly half empty when loaded. Her justification was that I had already made two changes previously — but as a neurodivergent and vulnerable customer, I should have been offered flexibility and reasonable adjustments, especially when Abels’ quotation was nearly £1,000 higher than competitors who are also members of the British Association of Removers.

To make matters worse, at my new property the fridge was left unstable because the crew did not adjust the feet. Adjusting a fridge is a two-person job, which means I now have to pay for two tradespeople to travel in from larger towns (as I live in a small town with limited local services) — adding significantly to the cost due to labour, petrol, and travel charges. On top of this, the fridge is currently a safety hazard: whenever I open the door, the entire appliance shifts as if it might topple.

This experience has left me with extra costs, safety concerns, and unresolved damage claims. I would not recommend Abels.

The whole process was excellent from start to finish. I felt that the team were there to support me, especially when finalising dates became very stressful. The move itself was beautifully handled by the move team, who were careful, efficient, considerate, accommodating and friendly. The move was a genuine breeze due to the hard work put in by the team. Their thoughtful approach took much of the stress out of the move for me .

Par Excellence! Second time engaging Abels for a move for a client and as always without fault. Moving is busy, stressful and requires trust and organisation. They turn up on time, utterly professional, polite, calm and get on with a job in a seamless fashion which leads you to feel that your are immediately in safe hands.
Russell, Dan and team perfect combination of skill, knowledge, understanding the client and seamless service.
I will always use their services for all my clients and I highly recommend!

From planning, remote estimation and scheduling through to removals, storage and delivery, one unified team gave us excellent, professional service. Many thanks to all for making our life so much easier.

Abel’s are a fantastic company and we highly recommend. From the first email to unloading the last box it was a brilliant experience and the team led by Dan went over and above to help in a polite and professional way. A huge thank you to Marie and Jade as well who helped make it all possible with all the paperwork involved in moving abroad. An absolute pleasure to work with Abel’s

The staff were professional and friendly. They kept me informed at each stage of the process. They gave me ample warning of any action that needed to be taken and the delivery date of my goods. And, responded swiftly on communications.

Our move, in several stages, was excellent. Both Abel’s and Bishops Move teams were very well organised and professional, and Abel’s accommodated various challenges efficiently and courteously. Deserved 5stars! Unfortunately we have been left with a huge volume of packing materials. Requests for collection have been ignored by both companies to our disappointment and great inconvenience. A brilliant job but not quite completed.

Great packing team, prompt response and good communication throughout. Everything arrived in good order and was expertly delivered by the local agent.

Well done and professional

Reassuringly competent and efficient.

Abel’s care and attention to detail was outstanding. These guys really know their stuff and take pride in their work.

They promise a high quality service but in our case we found them disappointing . We found their packing was poor and a number items in different boxes were damaged and although covered by insurance the process was arduous and the insurance money does not really adequately replace the loss of treasured keepsakes. The response to our complaints was in our opinion surprisingly poor. . Although they initially apologised profusely they became defensive . We have just given up trying to get what we regard as reasonable restitution .
We will not recommend them .
PS
The matter did go to a mediation and the award to us was accepted

Experience made easy from start to storage. The guys were respectful and were reassuring.
Hoping the next part of the journey, from storage to next home will be just as good.