99 Bikes UK Recensioni 

2868
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Popped in with my old Specialised Globe with Gear issues…. Have lost patience with the bike shop who have ‘tried’ to fix it several times. Huge welcome, very relaxed and looked at it immediatel... Leggi di più

Valutata 5 stelle su 5

Had an issue with my new bike shortly after purchase, my choice of bike was not suitable for me. The customer service was absolutely outstanding. The manager Adam took it back without any fuss and rep... Leggi di più

Valutata 5 stelle su 5

I bought my bike from 99 Bikes in Walton on Thames, and it was a great experience. Oscar was great, was really informative and patient, especially as I returned my first bike and bought a mountain bik... Leggi di più

Valutata 1 stelle su 5

Awful! Placed an order and it was cancelled without any explanation. I attempted to contact the retailer several times to ask why my order was cancelled and they have completely ignored me. Save your... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biciclette
  2. Officina di riparazione biciclette

Scritti dall'azienda

Since opening our first bike shop in 2007 in Milton Australia, 99 Bikes has grown its store network to 78 stores across Australia, New Zealand and now the United Kingdom. Dedicated to being the world's most approachable bike shop, 99 Bikes makes sure all cyclists have access to the best products, the best service at the best prices online and in store.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 22% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(2868)

35 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

5 stars

Straight forward transaction with good communication

4 dicembre 2023
Logo di 99 Bikes UK

Risposta di 99 Bikes UK

Thanks Kev!

Valutata 5 stelle su 5

Great experience

Great experience. I picked a bike for my little girl under the guise of letting Santa know which to collect. The team picked up on it and totally ran with it, was brilliant. Great customer service and great stock.

4 dicembre 2023
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Risposta di 99 Bikes UK

Hi Paul, thanks for the review glad we could help.

Valutata 5 stelle su 5

Why shop anywhere else? 5*

Great range of products, advice is always non biased too. What they don’t have they can get, if you have an opinion they listen, nothing ever forced. Great bunch.

23 novembre 2023
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Risposta di 99 Bikes UK

Thanks for the review Adam we really appreciate the feedback!

Valutata 5 stelle su 5

I recently made an online purchase from…

I recently made an online purchase from 99 Bikes, and I am thoroughly impressed with the entire experience. Here’s why:

The website was user-friendly with clear categories and detailed product descriptions, making it easy to find exactly what I was looking for. The high-resolution images and customer reviews were extremely helpful in making an informed decision.

The checkout process was streamlined and secure. I appreciated the multiple payment options and the transparent communication about my order status from start to finish.

My order arrived sooner than expected, which was a pleasant surprise. The bike was meticulously packaged, ensuring its safety during transit. The assembly instructions included were clear and concise, making the setup process a breeze.

Outstanding Customer Service, I purchased 2 x bikes for my twin boys, one was out of the stock and they upgraded the unavailable bike to a higher value price at no extra cost.

Overall Experience: I couldn't be happier with my purchase from 99 Bikes. Their commitment to customer satisfaction, combined with the quality of their products, makes them a top choice for cycling enthusiasts. I highly recommend them to anyone looking for a reliable online bike shop.

20 novembre 2023
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Risposta di 99 Bikes UK

Hi Marc,

Thank you very much for the feedback, we really appreciate you taking the time to write such a detailed account of your experience. Glad we could help and get your boys riding!

Thanks,
99 Bikes UK

Valutata 5 stelle su 5

Top quality help at our local store

Whenever we visit our local store, Jack @ 99 bikes is more than willing to help with advice, our purchases and will even fit purchased products to my Cube bike.

20 novembre 2023
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Risposta di 99 Bikes UK

Thanks for the review Colin we really appreciate it!

Valutata 5 stelle su 5

One problem, sorted.

Just bought a Genesis Day One. Great price, delivery time was fast. And bike was package well. This is when I discovered that that tyres were different from what was described in the specification. Wasn’t a like-for-like change either.

Contacted made with team at 99 Bikes. Few emails and Andrew and the team had a set of tyres set out to me. All sorted out for future bike packing adventures.

23 novembre 2023
Non scritta su invito
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Risposta di 99 Bikes UK

Thanks for the review Robert, enjoy the bike!

Valutata 5 stelle su 5

Very helpful and competent staff

Very helpful and competent staff. Twice now they have sorted out my di2 gear issues, on two bikes, very quickly and at short notice. Highly recommended.

19 novembre 2023
Non scritta su invito
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Risposta di 99 Bikes UK

Thanks Brian for your review. I'll pass on your kind words to the Winchester team.

Valutata 5 stelle su 5

Really positive experience

Really positive experience - shop staff were knowledgable, price was good with delivery on time.

23 novembre 2023
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Risposta di 99 Bikes UK

Thanks for the review Mark, we really appreciate it

Valutata 5 stelle su 5

Recently purchased a bike from 99 at…

Recently purchased a bike from 99 at Winchester , all the guys that work there are great and are all very friendly , informative and knowledgeable. Happy to help and give advice regardless of making a purchase from them or not. My partner also purchased a bike not from 99 due to limited sale stock but they helped us to find the bike we wanted in stock else where , Needless to say we are more then happy with their customer service .

21 novembre 2023
Non scritta su invito
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Risposta di 99 Bikes UK

Thanks for the review Jamie, more than happy to help. Happy riding!

Valutata 3 stelle su 5

The 2 bike chains were supplied without…

The 2 bike chains were supplied without the required link to join the ends.This meant that I had to phone up and then travel to the shop to collect them.
The staff were polite and friendly,but this was not a great first experience with regards to an efficient way of purchasing.

20 novembre 2023
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Risposta di 99 Bikes UK

Thanks for the feedback Peter and really sorry about your experience.

Valutata 5 stelle su 5

Excellent service

Excellent service from knowledgeable guys, will definitely use again.

2 novembre 2023
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Risposta di 99 Bikes UK

Thanks for the review Chris.

Valutata 5 stelle su 5

Great customer care

Great customer care. Louis and the staff were always ready to help with any queries.

2 novembre 2023
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Risposta di 99 Bikes UK

Thanks Jim, I'll let Louis & the guys at Southampton know

Valutata 5 stelle su 5

Great experience

Good choice of bikes. Personal and honest service. Very good communication, with Phil in particular. Overall a nice company to deal with.

2 novembre 2023
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Risposta di 99 Bikes UK

Thanks for the review Igor, more than happy to help!

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