365 Recensioni 175

Very disappointed with this company. We booked a cab last night for 2pm today. Nothing arrived. We called only for robotic voice to claim they were trying to find a cab to fulfil the booking. They were fully aware of our contact details as they recognised number when we called to see where cab was but they didn't bother to let us know no one was available to fulfil arrangement. We had to drive ourselves which was the whole point of the booking. Useless company. Great computer system but rubbish at doing what they are in business to do. Avoid if you really need to be somewhere.

Booked a taxi on the train on the way home from Gatwick - he was waiting for us when the train arrived, however, he opened the boot & went to sit in the car, barely acknowledged us & didn't even offer to help with the suitcase. Stopped outside the house & didn't even get out of the car to open the boot. Very unfriendly. Needless to say, no tip was left...

We used to use 247 all the time. The drivers are always polite and friendly but recently the automated booking system has made it such a pain to book that we’ve started using another firm. Such a shame.

Booked a taxi for 5am pick up 4 days previously. No taxi turned up. 2 phone calls to 247 couldn't tell me when one would be available. Good friend got up at 5.15 just made it to pick up coach. Would NEVER RECOMMEND.

Terrible service. Used to be quite good, but now shocking. Drivers are usually polite and friendly, but the waiting time is rediculous. Going to wrong address, cancelling bookings and then no apology. Their automated phone service has only made it worse. Don't trust it to actually make your booking, and use a different company if you can

Since new system it's a joke I spend about £50 a week as I'm disabled and don't drive but after long waits and getting left and forgotten about lots I'm goin to use a different company.

I booked a cab for 5.30am so that I could catch a train at 6.15 the journey takes a maximum of ten minutes but I didn't want to be late, the driver was allocated by 5.15, I had a notification driver on route at 5.20, even got a text at 5.45 say it had arrived, it didn't turn up, I had to then call the office to book another one which eventually turned up at 6.20 already missed my train so thanks 24/7 I really appreciate being late for my job interview.

Used on 2 occasions and I must say; the first leg of our travel was as expected, taxi on time, right day and all as expected. Driver seemed nervous so started a conversation; staff at company is great but he reported the automated system is a nightmare for both staff and customer.
2nd leg was a nightmare: car arrived 30 minutes early! So we shovel the food and get out, only to find out the wrong car has been sent. Driver seemed to be aware of this and calls his mate who is on a job but will help us out. The app lncorrectly reports we CANCELLED our booking! Oh god!. Calling the customer service, which just rings out. Ringing and waiting, you get the idea, we are left stranded with that sinking feeling that this is a scam! Eventually another car turns up, trip now costs a third more, but we're just happy to be home safe so hand over the cash.
So to add to the existing reviews; corporate is making the money, by promising reliable and punctual service while they fleece you and it's up to the staff to somehow make it happen. (If it wasn't for the drivers who made direct phone calls, we'd be left stranded.)
There is no way to complain and seek redress, so...who cares right?

Totally can’t trust this taxi company anymore. All automated service now and the taxi has failed to turn up twice in the space of a few weeks now.

Used them recently for over 10 years and now they’re terrible. Avoid at all costs, using another taxi company now.

I booked a taxi for 5pm and cancelled 1 hour in advance to change to 5:30pm, taxi driver arrives at 4:55 and moans that I should of cancelled by phone, even though I booked through app and cancelled through app, I asked if he could wait 5 mins so I could grab my stuff and as I’ve got downstairs to get the taxi he’s driven away, this company has become more then stupid even more over time, they’re unreliable and rude, don’t rate them at all, would rather spend an extra £5 for a local taxi then use this company, 🖕

Crap service. Booked through automated service. Don’t create booking if it’s not going to arrive. Bene phoning back and only have automated service to go by and are unable to give me a wait time as no one around to do journey. Don’t book if it can’t be done then. Give people warning. We have dinner plans that have now been ruined because of the incompetence of this taxi firm
Though when our taxi did arrive, our driver was very apologetic and a delight

I think it has to be one of the worst taxi companies, we’ve had them booked for school runs but they are consistently late and I’m not talking a couple of minutes, between 20 and 40 mins late on every occasion, I would give them zero stars but they turned up so I gave them 1.

Ordered 2 taxis at 8pm, we paid up front for it to pick us up at 12am from London which costs over £200. One taxi was 45 mins late, the second ‘broke down’ (shock) then replacement was sent to pick us up at 2.30am. The usual stringing you along with the ‘15 mins away’ happened twice. Then they couldn’t even track their own car… Greedy, useless and unprofessional is being polite. I would avoid using them at all costs. I certainly will not be using them again, quite literally a waste of time. We will be in contact with management to get a full refund.

Left stranded on 28.06 at 4.30pm. Booked the day before as had a train to catch. Twice they lied that driver was setting out/nearby, after that stopped answering our calls. At 5.15 we started hitch hiking. Thanks to a kind young man we only missed one train. Worst ever cab service.

The first time I’ve used this firm. I was a little nervous reading the mixed reviews, but that disappeared as they were brilliant!
I booked over the phone (cash payment option), the agent also offered me the option to book on their app if I wanted to pay by card. Received a text message on the morning of the booking to let me know the taxi was on it’s way. Driver arrived in plenty of time , the taxi itself was clean inside and out, and the driver was professional & friendly. Arrived at my destination early - super happy. Thank you to Wasim driver 172 👍🏽

I booked a taxi 2 hours in advance yesterday via the 247 app and was told booking confirmed. When it was 10 minutes past the time due I called the office and was told another 5-10mins. I waited for 15 mins and called back only to be told a driver hadn’t yet been assigned. I called back in another 20 mins to be told a driver in my area was coming off a job in 1 min and would arrive shortly. I then rang 15mins later to be hung up on by a female operator. Then rang straight back to be told another driver had been assigned and would be no more than 5 mins. 25 mins later and after 2 more calls to the office, a car finally arrived over an hour late. This was after giving 2 hours notice and having our booking confirmed. This is the worst service I’ve ever had from 247 Taxis & Coaches East Sussex or any minicab company in my life. There’s simply no excuse for being lied to or for being this poor at customer service.

I've booked cabs twice now the day before I've needed them using the app. Each time the driver wasn't allocated until AFTER the booking time and so arrived 20 minutes later than it was requested. This very much defeats the idea of booking a cab well ahead for a specific time!

The first time I tried to call the office to find out when my cab was likely to arrive, but I could only get an automated message informing me my driver hadn't been allocated yet.

I would use the firm again because the app is convenient and easy to use. However, as a warning to others, I would make sure I allow plenty of extra time if I need to be somewhere for a specific time.

I booked a cab to take us to a restaurant for Father’s Day.. the cab was confirmed … I booked 3 hours before. Ten minutes before the cab was due I called as the app said no car had been assigned… I told them when they eventually answered that we had a table booked and needed to be at the restaurant.. I was told after holding to speak to someone for 5 minutes that the cab would be there. Ten minutes after the cab was due my husband called and was told there is a 15 minute window.. I was not told this before.. we waited another 10 minutes and gave up and took our car.. they are a complete joke..! Why not say if you can’t deliver a cab and at least give people a chance to arrange another way. We sat at the restaurant for 15 minutes when I got a text to say your car has arrived…!. I cannot believe you can run a cab company like this. I’ll be using another company from now on..!

What a joke of a company, Dont didnt turn up and didnt answer phone....you need to steer clear if you book. They do confirm but just dont turn up...This cost me £151 for alternative...