Wrench Recensioni 

Set my appointment up on October 10 for the 15th. Waited for the mechanic to show up in his time window. He doesn't show call the company. They tell me he will be there at 1pm. Mechanic shows up at 140pm. But now the job is quoted wrong. Waited 5 days and several hours to be told the job is going to cost more. No compensation for my time and their screw up. Will never use this company again. Will report to the bbb too if they are on there.

This company is a big scam. I waited all week for them to come out and fix my car, but they be showed up.

I scheduled a starter replacement with Wrench. Their mechanic John showed up in a black Tesla and brought a new starter with him.

John attempted to start my 2012 Volkswagen Jetta but the key kept getting stuck in the ignition. He performed a diagnostic check on the vehicle and found that the battery was good and the starter was good. John stated to me that the starter is not the problem, it's my ignition switch and it needs to be replaced. John further stated that he didn't have the tools to do an ignition switch replacement.

He also stated that I will only be charged for the diagnostic check because he didn't replace my starter and that he will return the starter he brought. I said that is fine and I agreed to being charged only $160 for the diagnostic check.

John went to this Tesla and sat inside and wrote a report of the service he provided. He then drove off. I never saw what he wrote at that time. Later on, I received an invoice on email and it stated that I was charged $160 for the diagnostic check and $200 for the starter replacement. I never received a starter replacement. This is a fraudulent charge.

On October 8th, 2024 I called Wrench again after calling a few times in the week since September 25th. On October 8th, Manuel one of the representatives from Wrench took my call. I told Manuel everything and he stated that he will reach out to the mechanic John to find out a few more information.

Manuel called me back and stated that John the mechanic told him that he replaced my starter and that I provided him the starter, that he didn't come with a new starter to my house. Manuel did not resolve the issue, instead Manuel believed the mechanic over me and told me the charge of $200 will stick.

This is the biggest lie and I had a family member witnessed everything that morning when John was present, the family member saw that the starter was never replaced by John.

Wrench, your company is unethical and this is coming from a military veteran who served 7 honorable years. Your mechanic John is a liar and has no integrity whatsoever.

You scammed me $200 out of my money. Your mechanic never replaced my starter, he only did a diagnostic check.

I will never seek out any mechanic service from your company ever again.

I gave you 1 star because of this. Though, I wish there was a half a star because the service I received deserves half a star.

Please never use this company, the technician (Jonathan) never showed up for his first appointment and neither for the second, he made a false report with false photos and a false license plate of another car, they charged me 160 dollars for a diagnosis that they never made, when I called the escalation team to file a claim they didn't even pay attention to me.
What a frustrating, unpleasant and disastrous company.

They never showed up. After days of giving me the run around and being on the phone for several hours and never getting in touch with anyone… they cancelled their appointment and charged me $150. Horrendous service. Go somewhere else. They’re hot garbage.

I needed work on my BMW. Wrench never shown up to do anything. I've been waiting around for over 2 weeks, and I even took off from work 1 day. They rescheduled my appointment 4 times. I could have my car in another shop and had it back by now.
I would NEVER use this service. Big waste of time.

Abhorrent service and unprofessional behavior. I’ve had three appointments cancelled by them without the decency of even being notified. The third time, I canceled the service with them completely. The mechanic wouldn’t take my call and their customer service is useless, just like their app which doesn’t work. If a company has shattered your trust to the point where you feel you need to contact your bank to get your money back that you were charged for services not rendered, you need to look elsewhere.

Mechanic was 6 hours late. Did not have enough experience to diagnose a car, so we paid $160 for someone to come to our house, open the car, and say "yeah that car has something wrong with it" and never heard from him again. Did not receive a diagnostic or anything even remotely helpful. Pure theft. Avoid them like the plague.

Worst experience i have had. I paid $155 for someone to come out to give me a diagnostics on my vehicle because passenger windiw was not rolling up or down told me it was the motor/ regulator kept gaving problems Since it was under warrant they ordered tha part they came out to replace part then the mechanic tells me the vehicle has been diagnosed wrong
Still want get a refund they want ne to pay additional money for them to come back out. They just keep telling they are going to escalate to upper Management and i skills receive a phone call i call basically everyday and nothing has been done. No calls

Would give a 0 stars if I could.

My car wouldn't start. Seemed like a starter. This is a pretty simple thing, but I am a chronic back pain sufferer from a military injury and can't really crawl up under my car anymore.

I used their online tool to schedule a technician to come look at the car. Cost me over $150 dollars. Not an awful price for a diagnostic visit, but they rescheduled me twice for this visit.

I finally got some money together to pay to have the work done and used the online tool to schedule to work. On the day work was scheduled, 10 minutes before they were supposed to be here, I got a call to reschedule. Sure. I can do that.
Then, an hour later I get a call to tell me that the quoted price is not correct. They need to add .4 hours of labor to my job. Nah. Not going to take that sitting down. I ask to escalate. I get a call back, I explain why I think changing my price after the fact, after I had been rescheduled, was inappropriate and the customer service rep that was supposed to be the next tier up just hangs up on me. I thought maybe we got disconnected, so I wait a bit to see if he calls back. Nope. I call in to let them know that my issue isn't resolved and the CS rep hung up on me. They offer to escalate me again... only for me to get the same guy and for him to hang up on me again.
I call back and mention I do not want to get him again...

A few days later I get a call. The lady was very nice and she understood why I was upset and offered a discount on the service. So, I rescheduled. The day of service, we had a hurricane hit, so when they called to reschedule, I was understanding. They scheduled for a few days later... then rescheduled. Day of the new appointment... oops. The technician had a personal emergency. That was the last straw for me. I cancelled and let them know that I would post a negative review anywhere I could find a place to put one.

How they are still in business, I will never know...

My mechanic, Claud R. showed up right on time after calling 45 minutes in advance. He fixed my issue after troubleshooting and I couldn't have been happier at the very reasonable price of $150!

The Wrench mechanic stated that I needed my spark plugs replaced. The mechanic then proceeds to use the wrong tool and got it jammed in the spark plug socket. The mechanic ghosted me and I ended up getting the car towed to my car's dealership. They dedicated many hours into getting this tool unstuck so that they could replace the spark plugs. Turns out that the spark plugs weren't the issue and I just needed the cylinder coil replaced. Normally this is a $200 fix at the dealership but because they had to dedicate hours to getting the tool unstuck I ended up paying $800 not including the cost of the tow and the $160 paid to the first mechanic who ghosted me after failing at his job in a multitude of ways. Customer service has "escalated" my complaint multiple times but I have not been contacted. I truly hope this business improves or closes

If your thinking of using this company DO NOT! They canceled my appointment and then charged me 150$ cancelation fee. The mechanic never showed up and when I called customer service they told me because my card couldn't be verified I got charged the fee. Obviously my card was verified for the 150$ fee they charged. I warn you they are crooked to deal with. DO NOT USE THEM!!!!

This company suvks. I scheduled an appointment for them just to look at the car that is under warranty. $160. A friend from.worked fixed it and I canceled 1 1/2 weeks on advance.intold them by text and email to cancel. I get a response that I have to download a form. Then sign it and send it to them. I told them I have a cell phone and have no way to download copy and mail the form back in time. I informed them a lawyer told me I had given you written warning that I canceled in advance. They threated that if I wasn't there they were taking %150 out of my account for not canceling.on time( they have ac2 days before policy). I once again said I gave you a written warning the canvas fixed don't come and if any money is taken from my account I'll sue for more than you took). Day of repair I get a voice mail and a text from the mechanic saying he's at my car. My car on that day was is another city because I was working and told them not to come. So I went to my bank canceled my debt card withdrew all of my money, all with the help of an account manager, and had a new card within days. No money was taken because they had no way to take it legally. I kept the text and voice mail if the driver lying his ass off. I guess he was standing next to the same color car.

Scheduled service for Saturday. Get a call late Friday that the mechanic doesn't work on Saturday. Thank God they Scheduled for Saturday then 🙄.

Reschedule for Sunday AM. Dude no shows amd is unreachable.

Absolutely the worst service I've attempted to use ever. F this company for wasting my time.

Wow. Made an appointment to have my battery replaced at 9 am. Appointment set for 330 to 530. I called to confirm at 3pm. Got a call at 320 canceling my appointment! What lousy customer service! My entire day was wasted!

THIS IS A SCAM! AVOID AT ALL COSTS!
I booked a repair and was given an arrival time of 7:30am to 9:30am. My mechanic didn’t show up until 11:20am. He changed the part, ran my car for a few minutes then said everything was good to go. The next time I drove my car it completely turned off mid driving. The mechanic from Your Mechanic/Wrench gave me a bad part that left me stranded for 2 hours and in the end I had to tow my car home. By the time I got home Your Mechanic/Wrench was closed for the day. I had the part tested and it was determined that the one and ONLY reason my car shut down was from the sketchy work of Your Mechanic/Wrench. When I called Your Mechanic/Wrench they refused to uphold the warranty. They refuse to refund the cost of the part. They refuse to send out a mechanic to check the work/part. Every time I talk to someone with the company to try to solve the issue that they created they say I will get a call in 24-48 hours and I NEVER received a call. I’ve left voicemails with the warranty line (since no one has ever answered) that are not returned. This company scammed me out of $700. SCAM SCAM SCAM SCAM SCAM

My appointment was canceled six times without a email text or call. Finally a month later the mechanic showed up and could not perform the work. I received an email stating I would not be charged because of cancellation and mechanic couldn’t do the work. I also called and they assured me I would not be charged but I was charged $629 on my Amex. I do not recommend this company nor will I ever use them in anyway. They also do not communicate with the customer or the mechanic and the communication is 100% lost from one person you speak to or the next.

I had a terrible experience with YourMechanic.com / Wrench. In April 2024, I scheduled a battery replacement service, and not only did the technician fail to properly reattach the fender cover that protects the battery, but it also went missing after the service. I immediately reached out to their customer service by phone and email, but despite multiple attempts, I received no response.

On May 6, 2024, I sent an email following up on the fender issue, but that email went unanswered. Today, an agent falsely claimed that I had received a voicemail from the company on May 6 regarding the fender repair, which is not true. This misleading statement only adds to my frustration and dissatisfaction with their service.

Two days ago, I contacted them again because the brand-new battery they installed has already failed. My car had to be towed to a repair shop, where I had to purchase a new battery and pay for labor again. YourMechanic.com / Wrench advertises a 12-month/12,000-mile warranty on parts and labor, but they have refused to honor it because my car is now at a shop. During this initial call, I was told their warranty department would call me back within two days with a resolution, but instead, they refused to inspect it at the shop where it is currently located. They suggested that I pay an additional $150 to have the car towed back home so their mechanic could inspect it, which would bring my total towing fees to $300. If they find nothing wrong with the car, I would have to pay another $150 for the inspection. This is completely unacceptable.

I finally heard back from their warranty department escalation, and they offered no new resolution other than what was previously suggested. They even refused to cover the towing cost if it turns out the battery they installed was defective. When I asked if they would at least cover the tow if the battery was indeed faulty, they refused. I explained that the cost for them to fix it is higher than just getting a new battery, but the representative stated there was nothing more they could do. I informed them that I would be contacting consumer protection agencies and my bank to file a dispute.

I requested all records of my communication with YourMechanic.com / Wrench, but the agent ended the call abruptly, and I still haven't received those records. This company has been nothing but frustrating to deal with, and I cannot recommend their services to anyone. I will be proceeding with getting my car fixed by another company because I cannot afford to be without it any longer. I expect a full refund for breach of contract as well as the cost of parts and labor for another company to perform the fender repair.

YourMechanic.com / Wrench has been unresponsive, uncooperative, and has shown a complete disregard for customer service and warranty obligations. Avoid this company at all costs.

Wrench DBA of Seattle is a total fraud. Promises a service then cancels your appointment, reschedules, says car not there for second rescheduled appointment and charges you $150.00. Do not do business with this company.