Wrench Recensioni 

I scheduled to have my water pump replaced and once they showed up they did not have the tools to perform the job. The mechanic informed me that Wrench would be contacting me to have another person come out to complete the work, but after no call, email, or text I called their main number. They informed me that they would be charging me $150.00 for a "diagnosis" because the mechanic came out (the mechanic without tools). Their service is completely worthless and a waste of time in my opinion.

Don’t use this company if you want to keep getting your appointments canceled at the last minute. Horrible experience rescheduling my days around their “appointment windows” just for them to cancel each time.

My Google review is more detailed but this company is a scam I will be contacting the BBB tomorrow or Monday morning!!

Wow, really wish I had read reviews first. Have already paid, and they keep "rescheduling" my repair. Meanwhile, I am taking Ubers, and my car is dead in a shopping center parking lot. I will spread the word on every social media outlet I can find. HORRIBLE

This is not a good. Ompanyvwho cares about their clients. I should have checked the reviews. My horror story. I needed to replace my alternator. I like the idea someone coming to my house and a warranty. Bad decision one they replaced my alternator my car stopped working. When I called aboyt the alternator (560) they told me I had to pay for another diagnostic test (150) this is my second one. On my way hone from work. My car broken down and had to be towed. When I called Wrench has a tow truck, how convenient( 200).After they did the test the mechanic told me it was my crank shift (350). So they changed that. I am taking UBERS to work for two weeks 80 dollars a day. After tge crankshuft was replaced my car had to be jumped 3 times ny the police. Call them back. I had to pay another 150 just for them to come back. Spoiler alert say up. Now I get a new battery on May 9, 2025. No my auto lights don't come on. My raido light goes in and out. While I was driving to work. The car stopped abruptly and I almost hit a concrete wall. When I called the to tell them my issues. They tell me to pay another 150 to have a mechanic ro come out. Nit caring that I could have died. Where are the caring place who looks at vechile and yind out what the problem is before they start quiting a price. Never mind I spent clise to 3000 for parts and still no cat. I had to leave it parked at work. I amluterally scared to drive it. I'm going to get hurt or some innocent person will.

Please beware.

Horrible experience, I recently moved and had to leave my car in the old area because although it could run there was smoking coming up from the valve cover gasket needing replacement and the coolant leaking too fast. I moved 40+ mins from where my car is parked. I had a diagnostic ran 11days before getting it fixed. Not only do my car no longer run both diagnostic tests are different from another I was told I would have to pay for an additional diagnostic test and if the problem is what is listed that he worked on I’ll be charged like they don’t charge before coming out.

The mechanic came in a pickup truck not a van with tools. He misdiagnosed 2 issues and never offered to fix anything. I paid $160.88 for a bad diagnosis and no solutions. Tried to get at least part of my money back but nothing from the company.

Took my money then text me and said that my appt had been canceled because there was no mechanic in the area to come. GREAT BUSINESS TAKING MONEY THEN CANCEL SAYING CANT GET MONEY FOR 3-5 BUSINESS DAYS DF??! NEVER AGAIN HORRIBLE COMPANY

They are HORRIBLE - I set an appointment on 4/30 and they have me a time of 11-1 on 5/1 - I took the day off work and they didn’t show but took my $150. They claim the reservation didn’t come through but when I called and gave them my phone number they had all my details!!! Now they are saying I have to wait until 5/2 so that’s another day of taking off work!!! Your system not working is yall problem but I’m losing financially because I have to take two days off work.

Worst service ever. Tech who came to fix my car, damaged it and wouldn't come to fix the damage he did. Run away from this company, I put a claim with my cc for negligent service.

Needed o2 sensor replaced. First Wrench mechanic showed up with the wrong part. Had to reschedule for the next day. 2nd appointment. He put the part in but problems persisted. Scheduled a 3rd appointment for a diagnostic. Mechanic #2 told me the o2 sensor put in was faulty but not to worry, it’s under warranty and he’d replace it for free so I set up a 4th appointment. Unfortunately, that mechanic decided to cancel our appointment over an hour after he was supposed to show up! Had to make a 5TH APPOINTMENT with my now 3rd mechanic. That mechanic practically tore my car apart but said he couldn’t replace the part. After he left, I received a call saying I would have to buy a 2nd o2 sensor since apparently the original mechanic put in the upper stream instead of lower stream. Oh, and I’ll have to make a sixth appointment and pay again for a brand new part. I had a part replaced, but it turns out didn’t even need to be replaced, but still have yet to get the correct part. I’ll check back if the 6TH APPOINTMENT goes any differently, but at this point, I cannot say enough negative things about this so-called service and would never recommend it to anybody! They’re cheating me out of $250 and I hope they enjoy it because it’s the most expensive money they’ll ever make! Six appointments and having to pay doubleheader to cover for their mistakes is beyond ridiculous!

Run run run away from this company. They don't honor their work and do not offer any refunds. Long story short you will spend a lot of money and most likely not have a fixed car like me.

Recently, I’ve noticed my car was leaking oil gotta diagnose, and it was my crankshaft seal. I decided to browse the Internet to look for that part and came across wrench.com. I was very excited with my quote of 256 for parts and labor, and a mechanic to come out and change that part however, the quote was updated to 399 and again $439 I spoke to three different representatives they explained it was due to the labor time being updated so the price increased in addition, I asked how does the payment work she explained to me that I would have to put a card on file. They will withdraw the money as a hold, and when the mechanic is done, the hold will be finalized. I found that kind of fishy me paying for the services and no one came out to do it yet. Another thing that was sketchy was one representative said to me if the Mechanic happens to not show up or does something incorrect, I would have a warranty lol at this point, I decided to think about it and didn’t book the appointment. Something then told me to check out the reviews after reading. The reviews today is April 10 and I will not be booking my appointment after reading you guys reviews I believe every review because I imagined the same thing happening to me. I am not trying to have some guy come out and ruin my vehicle more or not come out at all and I get charged for any type of services because I decided to put my card on file with a hold on the payment this is crazy what y’all got going on wrench.com

Don’t waste your money with them.Horrible customer service and quality.

They didn't show up for the first appointment. The next appointment the mechanic came and said they sent him with the wrong parts. He couldn't complete the job, unless I could wait for him to go get new parts. My timeline didnt allow so he left without any work. I was invoiced for diagnosis. I called to say that no work was done because they didn't have the parts. Stephan would not reverse the charges. I was even texting with the mechanic that showed up and he said that wasn't right. They can't charge for a service that they messed up. Stephen wouldn't let me patch the mechanic onto our call. he said he didn't care and he made his decision,

I made an appointment for a mechanic to come check out my car in Houston, TX in the kingwood area,the guy came and told me that I need it a part for my car to work.I pay $64 for the part and $150 for him to do a horrible job and made me spent $64 and something that is wasn't even the problem .after been on the line waiting for 2 hrs 5 minutes to talked to someone and I got was a machine telling me your called is very important for us someone will be with you shortly. TOTAL LIE AND WASTED OF TIME. The customer service is horribly. I should it read some reviews before getting this people to waste my time and money

Long story short! Installed wrong Power Steering pump on first try. Came back with correct pump and not working. I took to another dealer (after they said it was the car not steering because of another problem I previously had repaired) and found it was leaking badly. Wrench (same mechanic) returned installed another pump and the steering did not work. I was charged an additional $175, even though it was not fixed, thus still under warranty. Mechanic indicated it was "probably" the Power Steering Hose. Gave me an estimate of $525, which I did not respond to. Each of the four times the mechanic returned it was always another problem causing the lack of proper steering. I spoke with Wrench and expressed my dismay, especially with an additional $175 and they finally reduced it to $75. What a wretched, frustrating experience with a company I will never do business with again.

No Piece of Mind in San Antonio, TX. Wrench worker came out on January 25, 2025 to replace valve cover gasket. He broke the fuel filter along the way. He was sent out a few days later to try and fix the car that was unable to be safely driven. He wasn't successful replacing the fuel pump and the car was unable to be safely driven for a 2nd time. I notified the Wrench of my car being towed to the Dealer for repair, and the next day I emailed them the price and problems the dealer found. The dealer stated that there was leaking oil from the valve cover and that the fuel pump was not done properly and they both needed to be replaced. Wrench didn't respond to the email sent to them, and the work was done so that I could turn in my rental car that Wrench refused to pay for on day one when their worker broke the car. Wrench refused to pay for the work, the car rental, and refund me for their bad work. The total is close to $3000. Now I will have to go to the courts to possibly sue the mechanic. Wow...and I trusted Wrench. They only have been denying.

Mechanic did a botch job and broke pieces on my car and tried to cover it up. A different mechanic with the company came out and confirmed this. My car is inoperable and has been for a week. They have zero urgency in getting it fixed and finally agreed to replace my whole fuel line the guy messed up. They then without me knowing tried charging me a portion of them fixing the mistake and the reasoning from customer service was because they already spent a lot trying to fix it! They won’t compensate you they provide no rental car for screwing up your car and will charge you more unauthorized by you in hopes you don’t notice. This company is a complete scam.

Had an appointment set for Thursday sat around for 2hrs with no email or phone calls finally I CALL 5mins past my appointment slot and apparently small issues with with billing but by the time we sort it out and have my card pre charged now the mechanic won't respond to if he's still available for the day.....
Was supposed to receive a call back from dispatch to finalize appointment time....as I'm waiting 3 different time availabilities pass and still no call back so I rescheduled myself for a mid afternoon appointment today... I was out of town for a funeral (that I expected to be able to drive to myself!) and didn't arrive home till 7... I go to test my car and now my steering wheel which was perfectly fine before won't budge at all! So now my car is even more broken than before and I check my account and after all the bullshit on top of everything my quote went up