Wrench Recensioni 

The only reason I provided 2 stars is because the mechanic who provided the service was a stand up guy! Wrench.com adjusted the service I requested and then charged me labor for a service that was not provided! I emailed them 4 times with no response! I disputed the charge with my bank, unfortunately, the dispute was not successful! I have used this service in the past with no problem. They mechanics were timely and the charges quoted were accurate for the services received! I will never use them again!

Had first mechanic (Supposedly ASE Certified) look at the car, was certain about issue and sent ticket back for idler pulley to be installed, and charged me again. Then when the new mechanic came and changed part, issue still occuring, told alternator was issue and the charge is $690 ( with $400 charge for $100 part from Advanced/Autozone) and $290 charge for labor hours.

ZERO STARS. DO NOT RECOMMEND! Absolutely terrible company. Sent a mobile mechanic, who was hours late, and unable to fix the vehicle. Car had been driven (by us) in parking garage up several levels. Mechanic came back with correct parts, again hours later than quoted, and was not able to replace the part needed. He locked up the transmission trying to pry the part out of the car. He left car disassembled, and undriveable. We had vehicle towed to a local garage, where they stated it now needs a completely new transmission due to transmission housing being damaged by mobile mechanic with a pry bar. They provide photos and video as proof of the damage. It has now been 3 weeks, and Wrench Inc daily tells us it is "under review" from their call center in the Philippines. We call daily, and several times have been on hold for longer than an hour. No resolution, no responsibility on their part. Meanwhile, uber bills are accruing and storage costs for the vehicle at the local mechanic is also accumulating. We are now consulting with an attorney. DO NOT USE THIS SERVICE.

I scheduled a mechanic to do work on my car, but after the maintenance, my car was undrivable and in worse condition than before. Wrench refused to refund me, so I filed a lawsuit against Wrench. Wrench Inc. failed to show up to court, so they were in default and I won the lawsuit. The judge gave me a money order for $1,358.02 and I mailed the order to Wrench. However, after 30 days, Wrench had not sent me the money. I emailed Wrench, but they have yet to respond.

Do not under any circumstance use Wrench Inc. or any of their services.

Terrible service. I booked this overpriced service so I could use my car today. The mechanic called 30 minutes before the end of the service window 9-11) to tell me he couldn’t make it. He said he would come by 2-2:30 and fix my car. He never showed up. When I called him back he said he didn’t have time. I called Wrench and the rep didn’t seem to care. No apologies, just silence. I explained that I had booked the appointment with the expectation of having a car this evening. The rep did reschedule my appointment to tomorrow morning (9-11) but I have no idea if this person will actually show. A hold of over $500 is on my bank account so that’s money I can’t access. This company is terrible. I would rather work with a local ripoff company like Midas than ever do business with them again

I scheduled service, on my car, and the mechanic didn't show up - twice. Wrench did not answer their customer support text or emails. I called Wrench, to find out what happened on the second day. They told me the Mechanic quit and they had no replacement, after I waited on hold. There was no attempt to fix the issue or even reschedule the appointment, for a third time. Do not use this company! Avoid them like the plague.

I was told initially my card would be charged one dollar and that the full price of the service would be charged after completed so to be safe I took my money out of my checking and put it in my savings account. They then went and charged the entire amount to my card after they said they wouldn’t in writing, resulting in me now acquiring several different bank fees because they weren’t honest, then I receive a message saying the price needs to be increased before my appointment can take place by almost $200 given no actual explanation as to why and even after I agree when I shouldn’t have, the next day of the service the time comes and no one shows up no call no text no email nothing so I reach out and I’m told the mechanic is two hours behind… It’s a good thing I reached out because otherwise I obviously wasn’t going receive any type of communication; That is extremely unprofessional on their behalf, but it doesn’t stop there, I was told they are definitely going to come and get it done the day of, It’ll just be a little later then several hours later I receive a call from the mechanic saying they can’t make it and that they’ll have to come a different day, they literally have no respect for your time, so after making me unnecessarily acquire bank fees that could be avoided if you were true to your word, then the unnecessary price increase to the no call no show, I have never encountered so many red flags before, I wholeheartedly do not recommend wrench at all.

So Davant Whitehead was sent to me on 7/7/25 through this app. He couldn’t perform the actual request due to “The Size of His Hands” according to him, in turn I paid him outside of app to do the actual repair I needed. I even hired him a few days later to do my brakes.
Long behold the same issue arises again with my car, I contact him first to see if he can come recheck his work and we can inspect the part for defect, he refused and told me to take my car to the dealer.
After scheduling another appt for a diagnostic, I end up scheduled with him again even though I requested not to be.
The day of appt I get a text from wrench saying the tech is unable to make it, so I text him to ask if he was ducking out on checking HIS WORK?
He in turn calls me and gets real disrespectful telling me IM THE PROBLEM so in response to that I contacted Wrench and told them he lied about the diagnostic in which he received a cut of that fee, because my battery cables were never loose. He then took a side job with me for the repair in which I paid him for, so he was paid double for a job he couldn’t guarantee his work on. He also told me he didn’t care about professionalism or a review so I’ve gotten active on every platform and I requested my money back.
Sorry to say but his reviews DO NOT reflect my experience. Now another mechanic will be going behind this dude to fix what he couldn’t. Should’ve known he was green in the field when he allowed me to get under my car to assist with the repair. Steer clear of this guy is my advise

Quincy Steele works for this company and he has a side hustle. He came in July 2025 and gave and estimate of work need to repair my car. We gave him $700.00 in good faith for parts and repair and he kept giving excuses and he never showed up to do the work. Do not trust Quincy Steele because he will take your money with no services preformed!!!!

Scheduled an online appointment for a regulator replacement and window glass silicon re-glue. The mechanic showed up without a single tool for the requested repair, reclassified the visit as a \$179 diagnostic, didn’t even lift the window to protect the car from rain, and scheduled a follow-up two days later with a \$608 quote—bringing the total to \$787. Outrageous. Took it to a local shop instead, had it fixed in 4 hours for \$450.

Tried to schedule a diagnostic test for my malfunctioning blower motor. Because I’ve already had another garage try to repair it, Wrench can’t even look at it. DO NOT USE WRENCH UNLESS YOU PLAN TO ONLY USE WRENCH FOR THE LIFE OF THE CAR!

If I could give this company a negative rating, I would.

I take full responsibility for not doing more research before booking, but this experience has been nothing short of frustrating. I scheduled a service for the morning of July 3, 2025, with an expected arrival window between 6:30 AM and 8:30 AM. By 9:30 AM, no one had shown up, so I emailed the company requesting a refund.

Shortly after, I received a call with an apology and was told another technician had been assigned. I agreed to the rescheduled window of 12:30 PM to 2:30 PM. Around 1:15 PM, the technician called to say he had picked up the alternator from AutoZone and would arrive in 20–30 minutes.

It is now 5:00 PM. No technician. No updates. I’ve sent a second email requesting a refund and have yet to receive a response.

This kind of service is unacceptable. You can’t build a sustainable business by misleading customers and failing to deliver on basic commitments. I feel deceived and disappointed. What a joke.

Horrible. Pre-charged. Ghosted 2 days in a row from the mechanic. Now 5-7 days to get my money returned to my bank account. True story. :/

I submitted alternator replacement online for my car included all the information and was schedule for a monring 730-930. I called at 930 when no response and they told me the price was wrong so the mechanic did not attend, they needed another $100 so total of 782 for alternator replacement. Told me the mechanic will make it that day by 1pm. I called at 130 and then was told he will make it before end of day..nope called again and mechanic called me and said no he cannot it is too hot. I understand the weather was hot but they should have told me that first thing in the morning. No one called me about the price, no one called me to keep me updated. ONly positive they did reimburse me immediately. I will never use them again

This is the absolute worst company ever!!! I have attempted to use Wrench on at least 5 different occasions & paid for car repair services that I didn't receive. I thought it was convenient to use a mobile mechanic & had hope & optimism that they will do a good job. But each and every time I've felt like I was charged for services that were never completed.

For example, the mobile mechanic came to my house today and didn't even attempt to do the diagnostic. He was so busy and focused on leaving instead of doing his job. I paid $650 for a diagnostic and was told that we needed to get a battery also. Got the battery and he still didn't do the diagnostic.

And an added bonus, they charge you upfront before they will even come to your house for an appointment, which is a shady business practice. I could understand if a deposit was needed, but to charge before services is rendered is an immediate red flag. I want everyone to know that this company is a complete scam. They use a bait and switch approach, always wanting the customer to get something other than the actual service they need. If I could give a rating below 0 I certainly would. Run as far away as you can from using this company, unless you like seeing your hard earned money being thrown completely out of the window!

Had an appointment for alternator replacement and a/c diagnosis at 8:30…received no confirmation text or eta notification until I HAD to call them an hour and a half after the fact! The technician finally said that he was wrapping up his last appointment…still no eta and then out of no where said that he wasn’t going to be available until next week and that i needed to go to the app to reschedule?? When i asked him why because i had been waiting for two hours PLUS they had already taken the money from my account, he said it was because O’Reillys didn’t have an alternator? I asked if he could check an autozone or something to be considerate of my time and money that they already took and he didn’t care and said he escalated the situation to operations? When i called customer service they did not care and didn’t offer any help or solutions. Terrible customer service, clueless technicians, waste of time and money. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. And whatever you do…DO NOT USE THEM!!!!!

Wish I had read these reviews first. Pre-billing. Rescheduling. Finally fix one problem, but mechanic leaves with the underside of my car not put back together and a leak in the garage.

Scheduled an appointment for a service with them they took it and charged me immediately. Had no contact the day of the service until I called an hour after the guy was suppose to be there only for them to cancel over the phone saying it isn't a service they offer even though it's on there site as an option and they took on the job initially. This all after having to work around them not making it to location all week. Save your time and effort and just call a toddler. You'll get quicker and better service anywhere but here.

Fraud. Awful. Made appt to get my battery replaced so car could be sold today. Made in appt for this morning. Confirmation. They cancelled. I was told only $1 would be put on my card. I made a 2nd appt for today between 2:30-4:30. At 5pm no on called/showed so I called and got another cancellation. I got a FRAUD alert from my bank. They CHARGED 427.66 to my account YESTERDAY, then broke two appoints. They offered to set up a 3rd appt, but I have to pay ANOTHER 427.66 to a company that charged in advance, then no showed two appoints. They do not GAF.