A return journey booking from Hong Kong back to London was dealt with efficiently and professionally by Semmi. Due to a change in schedule by China Eastern airline, instead of having a layover time of... Leggi di più
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I was not happy as i received a call from the agent that price has increased after booking my ticket, Agent Honey explained the situation and stayed patient when i was looking around other websites. H... Leggi di più
World Tour Store is a reliable service, and they’re always here to help you out! They genuinely care about your journey, and you're bound to love your experience, insha Allah. Feel free to reach out... Leggi di più
Thank you Yash. I received an Excellent service from Yash at this flight Agency. His patience, clear explanations and genuine care made the booking process smooth and trustworthy. He restored my conf... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.
Informazioni di contatto
No 1 George Williams Way, CO1 2JS, Colchester, Regno Unito
- 02039704141
- info@worldtourstore.co.uk
- worldtourstore.co.uk
4,3
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Jahid Jalal is very helpful.have an…
Jahid Jalal is very helpful.have an issue with the date of return but he sorted out very quickly. Should recommend it to everyone.
2 agosto 2026
Non scritta su invito
I was just on a call with Jahid…
I was just on a call with Jahid regarding my flight. He has been super helpful and friendly throughout the call, and successfully booked a ticket that I prefer. An excellent customer service by him!
3 agosto 2026
Non scritta su invito
Completely SCAM company
I am updating my review because the situation has only gotten worse.
I have called customer service multiple times to ask about my refund. Every agent gave me a different excuse to delay the process. They kept making false promises and provided inconsistent and misleading information instead of resolving the issue.
It has now been 10 days. My payment was taken immediately, yet I have received neither my flight ticket nor my refund. They continue to hold my money without offering any real solution.
In my experience, this company has been completely unreliable and untrustworthy. I feel extremely disappointed and frustrated by the way I have been treated. I strongly recommend that others think twice before booking flights through this company to avoid going through the same experience.
3 agosto 2026
Non scritta su invito
Risposta di World Tour Store
Dear Lindsey wang,
Thank you for sharing your updated feedback. We sincerely apologies for the frustration and uncertainty you experienced regarding your booking and refund.
We understand that your payment was successfully received, but the outbound flight could not be confirmed due to an availability/RBD issue. As the available alternatives were not suitable for you and you decided not to proceed with the travel plans, a full refund request was raised on 24 July 2026.
We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.
We also acknowledge your concerns regarding the repeated follow-ups and the different timelines provided for the refund and transaction details. We sincerely regret that the communication was not as clear and consistent as it should have been.
As per our records, the booking was cancelled and marked as refunded on 3 August 2026. We also tried reaching you on 13 August and 15 August to provide further assistance, but unfortunately, we were unable to connect with you.
If you have not yet received the refunded amount, please feel free to contact us with your booking details. We will be happy to check the refund status and assist you with the transaction details.
We sincerely apologise for the inconvenience caused and appreciate your patience. We value your feedback and will use it to improve our booking and refund processes.
Should you require any further assistance with your future travel arrangements, please feel free to reach out to us. We will be happy to assist.
Kind regards,
Customer Support Team
Don’t buy plane tickets from this…
Don’t buy plane tickets from this company — it’s a scam company.
They first trick you with low prices to get you to buy the tickets, then claim there are no tickets available and force you to pay extra.
If you refuse and want a refund, they come up with all kinds of excuses to make you wait.
Very bad experience, I do not recommend this company.
24 luglio 2026
Non scritta su invito
Risposta di World Tour Store
Dear Honglei yang,
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you experienced during your booking process.
We understand your concern regarding the fare displayed at the time of booking and the subsequent communication regarding ticket availability and additional charges. We appreciate that being informed that the selected itinerary could no longer be confirmed at the original fare can be disappointing and confusing.
We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.
We also understand your concerns regarding the refund process and sincerely apologise if the communication or timelines provided to you were not as clear and consistent as expected.
Our team has also tried to contact you to discuss your concerns and assist you further; however, unfortunately, we were unable to connect with you.
We are sorry that your experience did not meet the standard of service we aim to provide. Your feedback has been taken seriously and will be shared with the relevant team to help us improve our booking and refund processes.
If you have any outstanding concerns regarding your booking or refund, please feel free to contact us with your booking details. Our team will be happy to review the matter and assist you further.
Should you require any assistance with your future travel arrangements, please feel free to reach out to us. We will be happy to assist.
Kind regards,
Customer Support Team
Scam alert
Scam alert! The take your money and do not actually book with the airline! They then request additional funding saying the fare has gone up! Check with the airline! All a scam to get you hooked then extort funds!!!
You are promised your cash within 3-5 days, it does not arrive! You are then gaslight when following up. Do not use this agency!
31 luglio 2026
Non scritta su invito
Risposta di World Tour Store
Dear John,
Thank you for sharing your feedback. We are genuinely sorry that your experience left you feeling this way, and we completely understand your frustration regarding the booking and the communication you received during the process.
We would like to sincerely apologies for the inconvenience caused. Following an issue with the booking, we understand that you contacted us after being advised that the reservation could not be confirmed with the airline. Once the matter was raised, our team initiated the refund process and kept the case under follow-up until the refund was completed.
The full refund for the affected reservations was processed on 4 August 2026, and when our team subsequently contacted you on 11 August, you kindly confirmed that the refund had been received.
That said, we acknowledge that the communication throughout the process could have been clearer and more timely. We understand how this may have caused concern, particularly when payment had already been made and the booking could not be confirmed as expected. We sincerely regret the inconvenience and frustration this caused you.
Please be assured that your feedback has been taken seriously and will be shared with the relevant team to help us improve the way we communicate with customers in similar situations.
We are pleased that the refund has now been received, and we sincerely apologies again for the experience you had with us.
Thankyou
World Tour Store
Exceptional service from Honey!"
Exceptional service from Honey!"
Huge thank you to Honey for organizing our European trip. Honey's attention to detail is unmatched—every recommendation, from hotel locations to local tour suggestions, was spot on. Even when we had a last-minute flight time change, Honey resolved it instantly and updated our transfers without any fuss. It's rare to find this level of dedication and customer care. If you're booking a trip, ask for Honey!
18 giugno 2026
Non scritta su invito
Bhavna from world tour store assisted…
Bhavna from world tour store assisted me and helped me through my booking process , although at first the booking I booked on cheap flights caused complications, Bhavna went above and beyond and assisted me to get the best solution.
29 luglio 2026
Non scritta su invito
⭐⭐⭐⭐⭐ Excellent Service
⭐⭐⭐⭐⭐ Excellent Service
I had a very positive experience with Soniya at World Tour Store. She was professional, patient, and extremely helpful throughout the entire booking process. She answered all my questions clearly, helped arrange everything smoothly, and made the whole experience stress-free.
Her customer service was outstanding, and she went above and beyond to ensure everything was handled perfectly. I truly appreciate her kindness, efficiency, and dedication.
I highly recommend World Tour Store, especially Soniya, to anyone looking for reliable and professional travel services.
Thank you, Soniya, for your excellent support. I look forward to booking with you again
Kind regards
Ahmed Osman
31 luglio 2026
Non scritta su invito
So good about staff specialy Honey
31 luglio 2026
Non scritta su invito
Great service
Great service, Suksham was great help throughout.
Highly recommended
21 luglio 2026
Non scritta su invito
Worst experience ever!
Worst experience ever!! Do not use this company, Read reviews please. You will book, pay for ticket and the. You will receive a call that your ticket has been cancelled. They will then ask for more money that costs almost another ticket. They will take you round in circles. They don’t refund either. These are scumbags, liars, shameless people. Rishi pretends to be helping after the workers have put the scamming deal through.
30 giugno 2026
Non scritta su invito
Sandy has been a great help in…
Sandy has been a great help in arranging tickets for my family trip. He recommended that I get flexible tickets, and when I had to change dates, I was very grateful for that!
Sandy has been polite and attentive and he has gone out of his way to get the best deal. Thank you Sandy and World Tour Store.
27 luglio 2026
Non scritta su invito
Waaw I really appreciate Sherry who was super selles seller
Waaw I really appreciate Sherry who was expert sales lady guess what I was about to give up to travel after I called this agency they have bring my holiday dream back and also price wise super excellent. Honestly all staff they handle my tour easly and very professional way. This was my third last trail who gives good service with direct flights I always recommend this travel agent because there no Hiden fees like other. They my money infect I £300 Hiden charged by cheapfly agency luckly Miss. Sherry and ameera day make my day thanks lot
Please go ahead this agency who don't deal with hidden fees
Regards
Naji
30 luglio 2026
Non scritta su invito
Excellent service from Sukshum
I had a great experience. Sukshum was very professional, polite, and helpful throughout the process. They answered all my questions, kept me informed, and made everything smooth and stress-free. I really appreciate their excellent customer service. Thank you, Sukshum!
30 luglio 2026
Non scritta su invito
I have booked a flight and these people…
I have booked a flight and these people ask for extra amount saying the tickets were not available so you have to move to standard and they confirm the destination with out letting you know and keep return journey on hold and ask for extra amount to pay. They also mention for full review only if calls and emails were not replied. If you reply they will not give you full refund.
29 luglio 2026
Non scritta su invito
Booking Uncertainty and Unexpected Additional Charges
I was initially pleased to find a competitive fare and the booking process was straightforward. Unfortunately, the experience changed after I completed my booking.
After paying, I was contacted and informed that the fare had increased and that I would need to pay more before my ticket could be issued. I then waited two days for my e-ticket, but it never arrived.
The only positive part of my experience was Aamera from customer service. She was polite, friendly and professional throughout. However, instead of helping to resolve the issue, the focus was on encouraging me to pay the higher fare.
As I needed certainty for my travel plans, I decided to cancel the booking and book the same flights through Expedia. Even though Expedia was slightly more expensive than the original advertised fare, it was still cheaper than paying the additional amount requested, and my e-ticket was issued promptly.
I appreciate Aamera's courteous manner, but the overall experience left me disappointed. Customers should have confidence that once a booking is accepted, they will either receive their ticket promptly or be clearly informed of any issues before payment is taken.
28 luglio 2026
Non scritta su invito
Tried to scam me for more money
Tried to scam me for more money said my flight was fully booked and I needed to be upgraded, i then argued with them.for 40 minutes until they gave up to which I then asked if I've been upgraded for free as you know the flight is full to be laughed at.
3 giugno 2026
Risposta di World Tour Store
Dear Dean,
Thank you for taking the time to share your experience. We sincerely regret the frustration caused during your booking process.
We have reviewed the details of your booking and understand your concern regarding the communication about the availability of your originally selected flight and the additional fare discussed. We appreciate that being contacted after making payment and being advised that an additional amount may be required can understandably be frustrating and may have given you the impression that you were being asked to pay more for the same journey.
We would also like to clarify that the discussion regarding availability was related to airline inventory and fare conditions, rather than an intention to mislead or improperly charge you. Airline fares and seat availability are dynamic and can change at any time during the booking process.
We sincerely apologise if the conversation or the way the situation was handled made you feel uncomfortable or gave you the impression that you were being pressured into paying additional money. This was not the experience we intended to provide.
We appreciate your feedback and will share your concerns with the relevant team to help improve the clarity and professionalism of our customer communication.
Should you require any further assistance with your booking or future travel arrangements, please feel free to contact us. We will be happy to assist.
Kind regards,
Customer Support Team
This company has been holding my refund…
This company has been holding my refund for the 3rd week. I’m yet to get my money. They are supposed to refund me after finding out the date I chose was not the date they booked. They told me I will get my money in the next 5 working days. These are criminals and I will do everything possible to get my money back!
10 luglio 2026
Non scritta su invito
Risposta di World Tour Store
Dear Mutiu Idowu,
Thank you for sharing your feedback. We sincerely apologise for the frustration and concern caused regarding your refund.
After reviewing your booking, we understand that the travel date selected was different from the date required. On 12 July 2026, you contacted our team regarding the incorrect travel date and requested cancellation. The applicable cancellation charge was explained to you, and you agreed to proceed with the cancellation. A refund request was subsequently raised, and the booking was marked as refunded on 27 July 2026.
We also acknowledge your concerns regarding the time taken to receive the refund reference. Our records show that our team provided updates regarding the refund on 20 July, 24 July and 27 July, including advising that the refund transaction/reference would be shared with you so that it could also be tracked with your card provider or bank.
We sincerely regret any confusion or inconvenience caused during this process. We also tried contacting you twice on 16 August 2026 to discuss your concerns and provide assistance; however, we were unfortunately unable to connect with you.
If you have not yet received the refunded amount, please contact us with your booking details. We will be happy to check the refund status and provide you with the relevant refund transaction/reference information to assist with tracking it through your bank or card provider.
We appreciate your patience and apologise for the inconvenience caused. Should you require any further assistance with your current or future travel arrangements, please feel free to reach out to us. We will be happy to assist.
Kind regards,
Customer Support Team
Fake online cheap prices
Beware of fake online prices
I would strongly advise others to be cautious when booking with this company.
I found what appeared to be a great flight price on their website and paid for it in full. However, a few hours later I received a call from one of their agents telling me that the fare had "changed" and that I would need to pay more money to secure the booking.
When I declined and requested a refund, the process became unnecessarily difficult. Rather than issuing the refund promptly, I felt they were reluctant to process it. After repeatedly asking for my money back, I was eventually told it would take 5 working days.
It has now been 10 days, and the refund still hasn't appeared on my credit card.
After sharing my experience, I discovered that a number of other customers have reported the same issue, which is very concerning.
Based on my experience, I would not use this company again.
BEWARE OF CHEAP ONLINE PRICES
17 luglio 2026
Non scritta su invito
Risposta di World Tour Store
Dear Mr. Patel,
Thank you for taking the time to share your experience. We sincerely apologies for the frustration and inconvenience you experienced regarding the booking and subsequent refund process.
We understand your concern about finding a fare that appeared available at the time of booking, only to be informed later that the fare had changed. We appreciate that this can understandably be disappointing, particularly after the full payment has already been made.
We would also like to provide some context regarding airline fares and availability. Flight bookings are a dynamic process, with millions of customers making reservations across airlines and travel websites worldwide at any given time. It is possible for a selected itinerary to become unavailable at the originally displayed fare after passenger and payment details have been completed, even if the same itinerary continues to appear temporarily on the website or other platforms. This can occur due to changes in airline inventory, fare availability, or temporarily cached system information. Fares and seat availability are dynamic and can change instantly.
We also acknowledge your concerns regarding the refund and the timeframe provided to you. We understand how frustrating it can be to wait beyond the expected timeline, particularly when you have already followed up multiple times. We sincerely regret any uncertainty or inconvenience caused during this process.
If you have still not received the refund on your credit card, please contact us with your booking details. We will be happy to review the refund status and provide the relevant transaction/reference details to assist you in tracking the payment with your card provider.
We are sorry that your experience did not meet the standard of service we aim to provide. Your feedback regarding fare communication, refund handling and customer service has been taken seriously and will be shared with the relevant teams for review and improvement.
Should you require any further assistance with this matter or with future travel arrangements, please feel free to contact us. Our team will be happy to assist.
Kind regards,
Customer Support Team
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