WorldChoice Sports | Independent WorldChoice Holidays Recensioni 202

TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

After an initial disappointment of the overnight stopover to Istanbul for the Europa League Final being cancelled, I was transferred onto the day trip and that was fine. Well organised and smoo... Leggi di più

Valutata 2 stelle su 5

Went on a cruise to Norway ( from Southampton )..whilst booking etc with the cruise specialist we specifically asked for a viewing balcony on side of ship ..however when got to yhe room..we ended up... Leggi di più

Valutata 5 stelle su 5

Last minute booking for Europa League Final so price had increased but by that stage very competitive with other flights from Birmingham. Very friendly staff. Needed to get back after but everything r... Leggi di più

Valutata 5 stelle su 5

Did an excellent job of getting me and two others to the Champions League final in Budapest. Flights got changed from stansted to southend, but gave compensation for the inconvenience. Customer servic... Leggi di più

Dettagli dell'azienda

  1. Agenzia di viaggi sportivi
  2. Negozio di caffè
  3. Agenzia viaggi

Scritti dall'azienda

| Proud owners of Independent World Choice Holidays & The Departure Lounge | ATOL registered tour operator for your complete confidence. Part of Sporting Events Global LTD, ATOL 5772


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

202 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Valutata 5 stelle su 5

Helsinki V Aberdeen Trip

We booked Helsinki V Aberdeen trip and was first class service from booking team to our time in Helsinki. Hotel, VIP tickets for match including pre-match meal which included a visit from the Helsinki CEO to tell us about club. Five star experience

30 novembre 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thank you so much for letting us know how it went.
Sounds like you had a fantastic time in Helsinki.
We look forward to hearing from you again soon.

Valutata 5 stelle su 5

FC Barcelona

Great service throughout booking process and received all documents as promised.
Fantastic trip (Barcelona v Resl Betis) with good, well located accommodation.

16 settembre 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thanks Alistair for such a great review. Can't wait to hear from you again.

Valutata 5 stelle su 5

First class tour to Mille Miglia 2023

The information concerning the individual segments of this trip were well explained in advance. After the initial welcome meeting it was clear where we were going and what we were doing. The group trip guides Tangye and Tia were bundles of fun and truly professional in their approach. The drivers were very knowledgeable about the road network helping to be kept on schedule. A petrol head trip worth doing, Andy and Maria xx

11 giugno 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thank you so much for your kind words which I have passed on to Graeme. It's great to hear that you had such an amazing time and we truly look forward to hering from you again.

Valutata 5 stelle su 5

Thank you

Thank you all from my customers who had an exhilarating weekend at F1 Silverstone, everything went well from the hotel to the transfers etc and they thank you for arranging such an enjoyable experience 😀

7 luglio 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hi Michelle and thank you for such a great review and it's good to know that your customers had such a good time.
We look forward to hearing from you again and keep your eyes posted to our agents-only Facebook page for our latest offers.
If you have any sporting queries at all, please let us know and we can come back to you with a tailor-made quote.

Valutata 5 stelle su 5

A totally amazing and unforgettable experience!!

My son and I recently attended the last PSG match in Paris, which was organised by World Choice Sports and what an amazing and unforgettable experience!! Everything was brilliant from start to finish. Communication was excellent and we received the match tickets well in advance of our departure, which I know from experience was in itself a rare and fantastic thing. We stayed in a lovely hotel in a gorgeous area of Paris too. I’ve been on many football breaks in the past with other companies and I’ll certainly be using World Choice Sports from now on. Thanks for the excellent service!

3 giugno 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hi Lisa and thank you for your review.
That must have been some experience - Messi's last game for PSG - who incidentally claimed the League1 trophy on the same day!
Thanks for letting us know about the hotel as well. We are always happy to discuss your options and let you know what is available.

We can't wait to hear from you again :)

Valutata 5 stelle su 5

Great service!

Fast and efficient service with our booking.

Thank you! :)

13 giugno 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hi Jackson and thank you for your review.

Valutata 5 stelle su 5

Paris, Mbappé, Messi and Co

From start to finish, our trip to Paris was superbly organised by Worldchoice Sports. The hotel was lovely with very friendly staff and great location for Metro access. The football experience at PSG was faultless with fantastic seats and I would highly recommend Worldchoice Sports. We'll definitely be planning another trip soon!

13 maggio 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hi Ricky!
Thanks for letting us know you had such a great time in Paris and thank you for the photos which I have put here:
https://www.worldchoicesports.co.uk/previous-trips/#1685719099446-30e0d41a-5dec
We look forward to hearing from you again soon and can give you the best advice for your next football trip, wherever it may be!

Valutata 5 stelle su 5

Well organised trip to the F1 Monaco…

Well organised trip to the F1 Monaco GP. Good seats also. Would definitely recommend

28 maggio 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thanks for your review Dave. I love the picture that you sent us (Taken from Grandstand B, overlooking Casino Square)

So good to hear that you had a great time :)

Valutata 5 stelle su 5

We had a family trip to Monaco

We had a family trip to Monaco, Raj arranged flights, hotel and tickets, what a trip, hotel ideally located to train station,

26 maggio 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thanks for letting us know you had a great time, Leigh.
We have passed on your words to Raj and let him know he is doing a good job.
We look forward to hearing from you again some time soon.

Valutata 5 stelle su 5

Good communication throughout the…

Good communication throughout the booking process.
Pat & Raj were able to sort out an itinerary for me to take in football games across Europe.
Would recommend.

20 novembre 2022
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hello and thank you for your review. We have passed on your words to Patrick and Raj.
Let's hope the coming season brings as much excitement as this one has!

Valutata 1 stelle su 5

One of the worst companies to deal…still ongoing

One of the worst companies to deal with. Took out an offer with Wowcher for London and a West End show. There was a list of hotels to choose from so looked at them, spoke to the hotels about parking provisions in relation to availability. I took the offer with World Choice Sports and straight away informed me I could not have my choice in hotel and had to choose from another list of hotels. They don’t factor in I am disabled and need a space in a room and close parking as well as a twin room, instead I am offered a double room with hotels that don’t have parking. I am going round in circles and then they wish me to upgrade tickets for the theatre to sit in the stalls. Apparently they only offer seats in the circles. Total inefficiency in factoring essentials and constantly trying to get me to take a lower hotel which is miles from where I wish to be. This company is a shambles and not tailored to the client. Really how can a hotel be full with them, but I can book direct for the same dates? I have even confirmed an alternative hotel but keep being asked what I actually want. They don’t know what they are doing very clearly. Could it be down to profits not being as lucrative hence for making up such rubbish about the hotels being booked?

Keep well clear and avoid.

20 maggio 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hello and thank you for your review. I do have a number of points that we need to address:
1 - Not all hotels that we offer on the voucher deal are available for all dates. Typically the closer we are to the desired date, the less availability will remain. We always try to offer at least one or two hotels which are on the list but as per the terms & conditions we will also offer suitable alternatives of an equal or better standard. Hotel availability may drop even over the course of a single afternoon.
2 - We will only confirm a hotel after we have consulted you with the options and you are happy to proceed, and we have received written confirmation. Up to this point, you are at liberty to approach the voucher supplier for a refund.
3 - We do not offer parking with our offers. If you wish to arrange parking, this is to be arranged yourself.
4 - Tickets in the stalls of a theatre (ground level) are significantly more expensive than tickets in the circle (upper tier). You may upgrade to sit in the stalls but this is something which would come at additional cost. We do not set the pricing for theatre seats!
5 - You are free to book your choice of hotel which you had decided before even contacting us for the exact date that you want but be prepared that they may either have low availability or that for certain dates, they may be charging significantly higher rates.

I object to your assertation that we don't know what we are doing. Your complaint lies with a 3rd party , not us. Nothing was ever confirmed, nothing was ever redeemed. We took no ownership of this booking.

Valutata 1 stelle su 5

NO STARS !!

NO STARS !!! Booked a theatre package, 4 Star hotel, no 4 star available so without my approval they booked me in a 2 star, would not amend or change, if I booked direct it would of cost me £289.00, they charged me £440.00

16 maggio 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hello and thank you for your review.

Firstly you did not pay us, you paid Wowcher. We were merely acting as a booking agent.

Secondly, you were offered a range of 4* hotels by phone and email but as you wanted a date so soon, there was very limited availability. You were informed by email of the hotel star rating (see below) which is still rated 4* on google and Tripadvisor.
Furthermore you contacted the office by phone only yesterday evening to see if you could change the date of your stay only last night - however as it was the day before you were scheduled to go, there is literally nothing that could be done.

The 1* review is grossly misrepresentative of the service you have received from us.
.
.
On 13 May 2023, at 18:02, Vanessa Okeefe ****redacted1@icloud.com wrote:

That’s fine

Sent from my iPhone

On 13 May 2023, at 17:08, Worldchoice Sports info@worldchoicesports.com wrote:

Hi Vanessa,

Can we have your contact phone number?

Just redeemed your vouchers and they are 4 star vouchers is this hotel Travelodge London Excel okay still?
The only other hotel which is a 4 star that is available this one:

Britannia International Hotel
163 Marsh Wall, Docklands,

Please confirm asap as availability is really tight.

Thank you,

Valutata 5 stelle su 5

Many thanks, Will be booking again.

Thank you Worldchoice for great planning and booking for our recent trips. Lovely time off year to go away with family. Not to hot and Not too cold. Pat was great and super helpful as always. Always 100% spot on. Will be booking with Worldchoice Sports again

11 marzo 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thanks Kay and nice to hear from you again. Glad we could put a smile on your face. I have passed on your kind words.

Valutata 5 stelle su 5

Patrick sorted out a recent multi…

Patrick sorted out a recent multi destination trip to see Real Madrid and PSG both playing at home.
Professional and knowledgeable service all round. Will use again

21 aprile 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thank you Alan for such a great review. Was a pleasure to see you in person and if there is anything you need in future, just let me know.

Valutata 5 stelle su 5

PSG v Lens

Everything handled superbly by Pat and Raj.Hotel was perfect,great tickets,three seats together for the top of the table clash between PSG and Lens....what a privilege to see Messi,and M'bappe,and both scored to add to the experience.
Thank you Pat and Raj👍

15 aprile 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hi Mark and thanks for your review. We are so glad to hear that you had such a great experience.
Yours was a tailor-made booking for a quality central hotel with long-side tickets. If your mind can conceive it, we can take care of the rest!
Our best regards and we look forward to hearing from you again.

Valutata 4 stelle su 5

great service

Patrick at worldchoice sports was extremely helpful with my short break booking. He went out his way to alter our original booking. Can't thank him enough for saving our holiday.

4 marzo 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hi Niki and thanks for your kind review, which I have shared with Patrick and the team.
If there is anything we can help you with in the future, just let us know :)

Valutata 5 stelle su 5

Worked with Patrick and Raj for the…

Worked with Patrick and Raj for the NUFC v MUFC Private Train from Newcastle to Wembley. Exceptional Service from the booking stage, admin, and on the day of Travel. Well done and Thanks

Damian at Designer Travel

26 febbraio 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Damian, It was great to see you for our charter train to Wembley.
I have passed on your kind words to the rest of our staff which made the team happy.
We look forward to working with you again

Valutata 5 stelle su 5

dealt with worldchoice many times now

dealt with worldchoice many times now, made many changes and always been first class service. i would highly recommend

8 marzo 2023
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Thanks Mark, It is always a pleasure.
We look forward to speaking with you again soon

Valutata 1 stelle su 5

BEWARE OF THE CON ARTISTS If there were no stars that would be…

If there were no stars that would be the best option
Customer Service SHOCKING
No due diligence to the products they are selling.
Paid for a Night away with a show in London, for my parents wedding anniversary
They could not even stay in the so called 4 * hotel as it was disgusting !!!!! had to leave the show early to go home and pay extra for taxis and trains !!!!!
NO HELP WHAT SO EVER - complaint raised AND IGNORED
The list is as follows:

* Stained carpet in several places
* Broken curtain rail
* Stained curtains
* Stained desk chair
* Threadbare and torn armchair – pillowcase left on top to try and hide it
* Stained and dirty headboard
* Threadbare bed divan
* Cracked pane of glass in window
* Completely rotten window frame
* Portable dirty air conditioning unit with hose passing through window – unable to close window
* Damaged wall in bathroom to side of sink
* Old and stained fittings in bathroom
* Peeling and flaking paint on wardrobes
* Peeling and flaking paint on bath panel
* Broken blind also unable to be closed as didn’t work
* Damage to walls in bedroom
* Dirty vent left on top of drawers
* Wi-Fi not working
* Bad decoration – items removed from walls and not repaired
* No facilities in room – no hairdryer etc as listed in website

THIS IS THE DUMP THEY PUT MY PARENTS IN tripadvisor.com Hotel. Review g186338-d199856-Reviews-The Cranley Hotel London England

UPDATE TODAY TO. YOUR REPLY " Neither did you or your parents contact us whilst there, only making your complaint known after the trip had finished, thereby denying us the opportunity to help you in-resort."
MY PARENTS DID TRY TO CONTACT YOU HERE IS THE EMAIL AND EMAIL THREAD ....... I HAVE COPIES SHOULD ANYONE WISH TO SEE IT .........
To: Worldchoice Sports ( was unable to add full email addresses infoworldchoicesports Date: 12/10/2022 17:05
Subject: RE: REF 981623
I am currently sitting in the hotel bedroom.
I feel that I need to ask do you ever vet these hotels? If not then you should.
I am at quite a loss as to explain the dilapidated state of this hotel. I feel like I am in Fawlty Towers circa 1970. I cannot begin to explain to you the state of this room.

I really do not want to spend the night here but I have no choice. Despite the fact that it makes my skin crawl.
ANOTHER
On 13/10/2022 08:45 BST
Further to my previous email we decided that as the room was so disgusting we had no option but to return home, which we did.

I still can't quite believe the appalling condition of the hotel.
From: Worldchoice Sports infoworldchoicesports com

Date: 13/10/2022 12:03 (GMT+00:00)
Subject: Re: FW: RE: REF 981623
Good Morning XXXXX, I am puzzled at your description of the hotel and your room. If you were unhappy with your room did you complain to the front desk? ( THEY DID )
We do check out hotels,( IF YOU HAD YOU WOULD NOT SELL IT ) this is a 4-star hotel and we have booked many people there with no problems. ( IMPOSSIBLE )
Please see the link below to the hotel website ( THE LINK TO THE HOTEL AND PHOTOS ARE YEARS OLD YOU HAVE THE PHOTOS OF THE HOTEL HOW IT IS NOW AND THE REVIEWS ON TRIP ADVISOR )

ANSWER TO THIS ALSO "Please also bear in mind that over the course of several emails, we had offered you a choice between no fewer than eight separate 4* hotels and you chose The Cranley. "( AS YOU CAN SEE BELOW THIS IS ALSO. UNTRUE AS THERE ARE 4 NOT 8 CHOICES )

Wed 12th Oct 2022 - 7.30 pm
and the following choice of hotels
The Hide London
230 Hendon Way, NW4 3NE London, United Kingdom
Axiom Park Hotel
The Cranley
Crowne Plaza London Ealing
Regards
Graeme

ADDING SOMEONE ELSES REVIEW ( not by us from trip advisor )
Cranley Hotel - NOT 4 star.... Maybe 1 at a push
We booked this hotel through Wowcher. This was sold as a theatre/london hotel experience. This hotel is supposed to be a four star hotel! WOW is definitely the word. The images are self explanatory I wouldn't say this was even a one star. The air conditioned room was actually an air con unit put onto some piece of dicrepit piece of other furniture, which had no place in the room. Bathroom wasn't cleaned rubbish still in the bins. This was Room 404. other people's room, the lock didn't work. the lift as we were on the 4th floor had dirty sheets on the floor - just disgusting with a smell of damp when you went into the hotel, such a shame as I imagine a very long time ago this beautiful building would have been amazing. Surely if the state of the bed, furniture, fridge, bathroom is so bad either remove/renew the furniture or close the room off! I can't believe that Wowcher want to be associated with this type of "hotel"! Also around 30 mins by taxi to central london, where the theatre booking was.

12 ottobre 2022
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Risposta di WorldChoice Sports | Independent WorldChoice Holidays

Hello and thank you for the review.
We are sorry that you were unsatisfied with the product so please let me address your several points:

Our customer service is not shocking but exemplary. We did everything we could to help you before and after your parents' stay. Unfortunately upon check-in you were allocated a room which you felt was below your standards.

To call us con artists is both unfair and slanderous

Upon us confirming your booking and you receiving your hotel voucher, you were instructed that if you had any issues upon arrival, you were to call the emergency contact number for the hotel supplier which you chose not to do.
Neither did you or your parents contact us whilst there, only making your complaint known after the trip had finished, thereby denying us the opportunity to help you in-resort.

We have passed all of your photos and correspondence to our hotel supplier to make them aware of this hotel but as my colleague correctly stated, there is only so much that we can do after the event.

Please also bear in mind that over the course of several emails, we had offered you a choice between no fewer than eight separate 4* hotels and you chose The Cranley. We only confirm your booking and redeem the Wowcher vouchers after we have consulted our customers and they are happy with their options.

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