I really appreciate the help and patience that Tanzeel has given me while I’m contemplating in using my voucher or exchanging it with something else. He is very kind and courteous. Keep it up!
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Tanzeel Hanif took excellent care of me at Wondergifts. He was prompt, polite, and made sure everything was sorted perfectly. I had a fully satisfying experience and felt well supported throughout. R... Leggi di più
L'azienda ha risposto
Honestly I had many challenges with my staycation booking for days trying to get a confirmation from the different agents from WonderGifts. However Thursday night Tanzeel Hanif got all my requirement... Leggi di più
L'azienda ha risposto
Liza Wendy provided a great support , being very professional . I had booked wrong ticket but liza went extra mile in understanding the mistake and providing what I require . Thanks
L'azienda ha risposto
4,5
Eccellente
496 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I had some issues with booking process…
I had some issues with booking process and Diana helped me to solve them. She replied very fast and was very professional! I had a great experience!
24 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for sharing your experience! We’re glad to hear that Diana was able to assist you quickly and professionally with your booking. It’s wonderful to know she helped turn things around for you. We truly appreciate your feedback and look forward to serving you again soon!
Risposta di Wondergifts
Thank you for your great feedback! We’re delighted to hear that Diana provided speedy and efficient assistance. She’ll be pleased to know her efforts made a positive impact. We truly appreciate your support and look forward to serving you again!
Tanzeel Hanif was very helpful
23 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your kind feedback! We’re glad to hear that Tanzeel Hanif was very helpful. We truly appreciate your support and look forward to assisting you again in the future!
The customer service i experienced…
The customer service i experienced today was extremely good especially assistance and helpful solution provided by georgina. Thanks to her
23 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our customer service and that Georgina was able to assist you with a helpful solution.
We truly appreciate your kind words and will be sure to pass them on to her. We look forward to serving you again in the future!
Lunch reservations
Georgina handled my reservations v efficiently. Thanks.
23 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your kind feedback! We’re pleased to know that Georgina managed your reservation efficiently. We truly appreciate your support and look forward to assisting you again in the future!
“Outstanding Support from Georgina at Wondergift
I had an excellent experience with Wondergifts, thanks to Georgina. She handled the entire process of activating my voucher and arranging the dinner reservation seamlessly. Her communication was prompt, clear, and very professional.
A big thank you Georgina for a smooth and customer focused service!
23 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your kind feedback! We’re happy to know you had a great experience with Wondergifts and that Georgina supported you so smoothly with your voucher activation and dinner reservation.
We’re pleased her prompt, clear, and professional communication helped make the process easy and stress-free. Your kind words are greatly appreciated, and we will gladly pass them on to Georgina. We look forward to assisting you again in the future!
Danica assist me about this experience.
Danica assist me about this experience.
She was very helpful and made the contact and reservation comfirmation very quickly and easily.
Thanks a lot
23 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your kind feedback! We're glad to hear that Danica was helpful and made the contact and reservation confirmation process quick and easy for you.
We truly appreciate your support and look forward to assisting you again in the future!
I just want to say thank you to Diana…
I just want to say thank you to Diana for the excellent support with my credit note request. Everything was handled efficiently and made the experience stress-free!
21 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your wonderful feedback! We're so pleased to hear that Diana provided excellent support with your credit note request and made the process smooth and stress-free.
Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Risposta di Wondergifts
Thank you for your kind words! We're delighted to hear that Liza Wendy was so helpful in assisting you. We truly appreciate your feedback and look forward to serving you again soon!
Had an informative conversation with…
Had an informative conversation with Ms. Diana. She helped me with the confirmation of the reservation.
20 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your thoughtful feedback! We're pleased to know that you found the conversation helpful and that Diana was able to assist you efficiently with confirming your reservation.
We sincerely appreciate your support and look forward to serving you again in the future!
Diana was absolutely exceptional in…
Diana was absolutely exceptional in supporting me with my request.
She was extremely kind and understanding in accommodating our concern and addressing the issue.
Really appreciate your help Diana.
21 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your wonderful feedback! We're thrilled to hear that Diana provided such exceptional support and handled your request with kindness and understanding.
We’ll be sure to pass along your appreciation to her—it will mean a lot. We’re glad she could address your concern and assist you so effectively. We look forward to helping you again in the future!
Booking process and service
Once I verified the voucher, the WhatsApp exchange was set up and the customer service team verified the booking as per my request very quickly.
Diana, who was dealing with my request, was very helpful, prompt in her responses and efficient, verifying and confirming my booking in under 2 hours.
20 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for sharing your experience! We're glad to hear the voucher verification and WhatsApp setup went smoothly, and that our team was able to confirm your booking quickly.
A special thanks for recognizing Diana — we’re delighted she was helpful, prompt, and efficient in assisting you and getting everything sorted within such a short time. Your feedback is truly appreciated, and we look forward to assisting you again in the future!
Very good experience with Tanzeel…
Very good experience with Tanzeel Hanif. I recommend.
20 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your kind words! We're delighted to hear you had an amazing experience with Tanzeel Hanif. Your recommendation means a lot to us, and we look forward to serving you again soon.
Good Product but Bad Service & Hidden Cost
I appreciate the diversity of your service offering. However, my experience with the pricing and booking process was disappointing.
What I did not expect—and did not find acceptable—were the hidden costs associated with the gift. I was initially asked to pay an AED 50 “upgrade” fee, which increased to AED 90 shortly after, and then to AED 171 right before completing the booking, which I ultimately paid. I was informed that these charges are applied by WonderGift partners; however, from a customer perspective, this distinction is irrelevant. The responsibility for transparency lies with you.
More importantly, the term “upgrade” typically implies added value in exchange for a premium. In this case, the fee was effectively mandatory to secure the booking, with no additional benefit provided.
The experience was further impacted by operational inefficiencies. After paying the AED 171, I only received booking confirmation two days later. By that point, I had to consider alternative plans. When I inquired about the cancellation policy, I was directed to call a number. The agent then asked to follow up via WhatsApp, where I was repeatedly asked to provide proof of payment for the same AED 171 fee.
Overall, the process felt disjointed, non-transparent, and frankly undermined trust in the service.
On a constructive note, I would be happy to share perspective on how to strengthen your customer journey and avoid similar issues in the future
20 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet expectations.
We understand your concerns regarding the additional charges, communication, and booking process, and we sincerely apologize for the frustration caused. Transparency and customer experience are extremely important to us, and your comments have been noted and will be shared with the relevant team for review and improvement.
We also genuinely appreciate your willingness to provide constructive feedback on how we can improve our customer journey. Please feel free to share your thoughts with us at support@wondergifts.com — we would value the opportunity to learn from your experience.
I needed a quick response and guidance…
I needed a quick response and guidance with a booking and Diana did an excellent job.
Great customer service!
19 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that Diana provided you with quick guidance and excellent support with your booking. Delivering prompt and helpful service is always our priority.
We truly appreciate your kind words and look forward to assisting you again soon!
Diana was very helpful and…
Diana was very helpful and professional. I needed to cancel my bookings and Diana was very fast and helpful
19 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your kind feedback! We’re pleased to hear that Diana was helpful and professional in assisting you with your booking cancellation. It’s great to know she was able to support you quickly and efficiently.
We truly appreciate your comments and look forward to assisting you again in the future!
Precious Promise kept!
Special thanks to Ms. Liza Wendy for a promise kept. From the first interaction how may i assist you? which was a promise that reflected her enthusiasm to ensure i get to redeem my voucher before the deadline & get the ideal service of it. I applaud her for the patience throughout the options which i wanted. Not only did she go an extra mile communicating back & forth from the preferred dates & timings but as well as the perfect place to indulge in that long awaited Spa date. I would've gave up but having her help through it was definately a need not want.
18 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you so much for your thoughtful and detailed feedback! We’re truly delighted to hear about your positive experience with Ms. Liza Wendy.
It’s wonderful to know that her dedication, patience, and commitment made such a difference in helping you redeem your voucher and find the perfect spa experience. Going the extra mile to coordinate dates, timings, and the ideal location is exactly the level of service we strive to provide.
Your kind words mean a lot, and we’ll be sure to share your appreciation with Liza—she’ll be thrilled to know her efforts had such an impact.
We look forward to assisting you again for another great experience soon!
Excellent service
I had a great experience with Wondergifts, especially thanks to Georgina. She was extremely helpful, and professional
. I highly appreciate her support and would recommend Wondergifts because of this level of service.
18 aprile 2026
Non scritta su invito
Risposta di Wondergifts
Thank you for your kind feedback! We’re delighted to hear that you had a great experience with Wondergifts. It’s wonderful to know that Georgina was helpful and professional—your appreciation will certainly be shared with her.
We truly value your recommendation and look forward to serving you again soon!
Risposta di Wondergifts
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the service and had a great full body massage. We truly appreciate your support and look forward to welcoming you again soon.
Risposta di Wondergifts
Thank you for your feedback! We’re glad to hear that Tanzeel Hanif was helpful and kind in assisting you. We truly appreciate your comments and hope to serve you again soon.
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