Trustworthy legit casino with good bonuses. But games can feel sluggish. Some of my favourite games are set at very low RTP vs other casinos. Example Moon Princess 100 is already volatile, but Wino... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
WOW. Guys it is a fraud. I was constantly loosing on this site. So I did my investigation on who owns this scam. And my discovery was very dark. Close your accounts fast. All I will say is Winonania.c... Leggi di più
L'azienda ha risposto
I was sceptical after reading reviews on withdrawals but I have just received both my withdrawals (just over £100) under the hour of request so quite happy The customer service did tell me it may be... Leggi di più
L'azienda ha risposto
AVOID AT ALL COSTS deposited money into this casino had to send loads of documents off to them came to withdraw that are supposedly fast nothing at all had been received go onto live chat to ask them... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Casinò
- Servizio di giochi d'azzardo
- Fornitore di servizi di giochi al computer
- Casinò o centro scommesse online
- Rivenditore di gratta e vinci
Informazioni su winomania.co.uk
Scritti dall'azienda
Winomania was established in 2018 and has quickly proved itself as a trustworthy online casino. It is packed with exclusive promotions, Loyalty reward schemes, and 220+ original instant-win games that cannot be found anywhere else. In addition, there are over 500 slot, scratch, and table games from well-known game producers, including Play’n Go, Spinoro, Evolution, iSoftBetNetEntRedTiger, and others.
Welcome Package
At Winomania first time depositors get 100% on their initial deposit up to £100 + 100 Bonus Spins on selected games.
Regular Promotions
Anyone can benefit from the regular promotions such as Spinomania, or our special campaigns and tournaments.
Winomania’s loyal players receive a number of exclusive privileges, such as special games, tailor-made promotions and custom bonuses. Our VIP members may be eligible for our exciting Monday cashback promo. The Loyalty Club membership begins automatically when the player makes his first bet.
Visit the website's promotions page to learn more details about what's currently available.
Payment Methods
Winomania provides a some of the most reliable instant payment options for its players.
Debit card methods: Visa, MasterCard
E-wallets: PayPal, NeoSurf, Skrill and Neteller
Prepaid vouchers: Paysafecard, and more.
Customer Support
Players’ requests are being handled round the clock. There are various ways to contact the Customer Support team quickly and efficiently:
- Via Direct Live Chat;
- Via a standard Contact Form on the website;
- Via Email at support@winomania.co.uk.
Informazioni di contatto
Soho Office Space, The Strand Fawwara Building, l-Imsida, GZR1401, GZIRA, Malta
- support@winomania.co.uk
- winomania.co.uk
2,4
Scarso
169 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
600+ spins on big bass
600+ spins on big bass. No bonus. Best win was 9x my bet. Great stuff. Obvious what they're doing. Stay clear. Don't bother complaining because all you'll get is the same copy and paste rubbish about "rng". Well, if that's the case, why is the rtp different on other casinos? Because they can decide exactly what the payout percentage is. Just the same as irl casinos.
Wake up people.
28 luglio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Thomas,
Thank you for your feedback.
We are sorry to hear that you had no luck playing Big Bass. Please note that Winomania is a licensed casino operator, hence we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly.
You refer to RNG in your own message, so you must be familiar with how this sort of software works. Our RTP is also published for each individual game. We do not control your gameplay or the payout percentage in no way whatsoever.
Hopefully this answers your questions, but should you have any other concerns, please don't hesitate to get in touch with us. Best of luck!
Kind regards,
Winomania Customer Service
Won over 1000 actually won over 8k but…
Won over 1000 actually could have won over 8k but I thought I would never get my money back, so kept playing. Anyways collected money had within two days. Live games are the best
22 luglio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Jason,
Congratulations on your winnings! We hope you will enjoy them, and hope to see you playing with us again soon.
Kind regards,
Winomania Customer Service
Good casino.only issue is there is no…
Good casino.only issue is there is no staff at weekends to withdraw of your winnings if you win.apart from that the site is really good.
20 luglio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Mark,
Thank you very much for taking the time to share your feedback, it is much appreciated.
Congratulations on your winnings! Optimizing our withdrawal process is our main goal for the second half of the year, so hopefully we will be able to share good news with our players soon. Please also be aware that each payment method we send your withdrawal to is verified only once, so subsequent withdrawals won't necessitate a verification.
We very much hope to see you again playing with us, and we wish you all the best.
Kind regards,
Winomania Customer Service
HELLO FOLKS PEOPLE WORLD BARRY ALLAN…
HELLO FOLKS PEOPLE WORLD BARRY ALLAN HERE AGAIN WRITING ABOUT MY FRIENDS AND THE BEST CASINO OUT OF THEM ALL PLEASE READ ON ok casinos why are they there to make money of course its a business thats what they do what do we as gamblers do want to win money course but in all the years playing at casinos ive seen some really bad ones crooks in fact their games are rigged their staff are useless and generally its not a good experience NOT i repeat NOT at winomania, you can loose oh yes you can thats the risk but you can win as i have many times here their games play fair and as someone who knows all about the rnd s random number generators that control how much you win theirs are bang on the casino is vibrant and cheery the staff are absolutely fantastic so polite alaway keen to help you and the bonuses are great i really trust and love these guys im just out of hospital and ive been sent lots of good wish messages they really do care so folks all the negative comments posted rubbish not true at all you can trust winomania they pay out quickly their simply the best casino on the market give them a try thanks for reading peace barry allan
13 luglio 2024
Non scritta su invito
Stay away....I've never played a casino…
Stay away....I've never played a casino that doesn't give you the features on their slots. Absolute rip off company...YOU WILL NOT WIN ON WINOMANIA
7 luglio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Col,
Thank you for sharing your experience with us, we do appreciate it.
We are sorry to hear that our slot games didn't quite meet your expectations.
We're not sure which features precisely you're referring to. If you mean the RTP for our slot games, please note that this is published for each individual game and can be found once it's open when you click the "?" icon. This, by the way, is also where you can find the rules of the game in question.
Winomania a licensed casino operator, and as such, we are subject to regular audits by both the UKGC and an independent lab. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the outcome of our games is solely based on luck.
If you have any additional queries, don't hesitate to reach out to our customer service team, we'd be happy to help.
We wish you best of luck and an enjoyable summer!
Kind regards,
Winomania Customer Service
So far I'm a little sceptical about…
So far I'm a little sceptical about this site I've only just signed up and so far I haven't received any welcome bonus as they say that I have after looking on the transaction history it says that I have but I recall it that I excepted it but it transfers me to a different game where I spin the wheel and it gives me 100 spins not thinking that these 100 spins are the 10 pound welcome bonus it automatically takes me to another site game then another one and another not even knowing going back in to promotion thinking that the wins from each game could be collected as winning I went to the first which was the lowest to collect it when I went to collect the rest they had gone to my surprise they'd come up on history as cancelled bonus and didn't even get the 10 pound welcome bonus because it interacted with the spins and numerous other games it took me to after uploading all my details addresses letters to driving licence and passport they then ask me to send a picture of my bank card back and front wait a minute that doesn't sound right to me never in my life have I ever been asked that before I said no way am I sending you pictures of my bank details it's GDP they tell me they have rights to ask for this a gaming commission I don't think so mate I deposited with my card and the reason why when I deposited you already have the details only a potential amount of numbers are xxx except the last four digits this is a data protection violation if it doesn't do that but to ask for a picture of my bank card both sides hahaha don't think so withdrawal from there telling me banks are shut it's the weekend is unheard of I'm still waiting for my withdrawal and still on the site as I haven't been able find any real reason to get off there as a bad site and not deposited to much so there's still a chance to give them a extra star or two but will have to find out will definitely be putting another review on if things go better or worse
Round two extra star has just gone right out the window and I don't think I'll be keen on the next steps with them it's like a constant issue all the time for god's sake mate no wonder people don't enjoy it as a game site anymore because these issues and then you have the ability to say if it stops being fun then stop we have tools for that ye your staff you idiot Wow
Okay dokie so they have asked for more details on my experience in the site before it's deleted so they are asking for bad reviews to be taken off trust pilot now that is perfect how sad is that surely by now you should know by the hundreds of reviews you've been getting should tell you exactly 💯 why your different concerns about the identity of personal information you consider to ok to collect when really to me and many people who have already been on about it is a bit more than you actually need it's as if your gathering as much information about a person so you can ever scam them through some other means or clone there identity it's way too much asking for bank statements pictures of bank card etc and after I told John if that's his real name I don't know on live chat yesterday I'm not sending pictures of bank statements that is GDP PERSONAL INFORMATION I then sent photos of my card covered up the numbers except the last four as you kept sending me messages stating the you had the it and sent me endlessly email and chat about it with xxxxx 1234 so you have this obviously then John told me don't make a difference how it's withdrawn it's going to take 2 business days STOP instant transfer INSTANT saying it all is minutes not days then you tell me it's under review for processing mate I withdraw through trusty that's in second transaction so you lot held the money back or you have a second bank account linked to trusty what's empty until the money is there trusty can't transfer so your site is the most untrustworthy I have ever come across is that enough information because you want to get more before deleting the reviews and yeah where's my money I'm still waiting for the INSTANT TRANSFER
Yeah that's to late account deactivated
1 luglio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Matt,
Thank you for sharing your feedback with us, we do appreciate it, as this is what gives us food for thought and helps us improve as a company.
We completely understand that the formalities around the verification process may seem redundant and unnecessary and even suspicious. However, as a UKGC-licensed casino, we're under an obligation to verify the identity of each player we allow to deposit, and subsequently the beneficiary of any outgoing transaction we send out. The verification takes place once only per player and per payment method used, and we inform all of our players about the documents we will need from them upon registration.
When we ask for documents, this is only in connection to our verification process, and your personal data is treated in strict confidentiality and well-protected. Players are always asked to hide certain details from their card (middle 8 digits and CVV code). More information on our Privacy policy can be found here:
https://secure.winomania.co.uk/#/help/privacy-policy
Regarding your welcome bonus, you have indeed received it alongside your first depost. It appears you tried activating a number of bonuses at the same time, and subsequently initiated a withdrawal, which cancels any pre-existing bonuses as per our Bonus policy:
https://secure.winomania.co.uk/#/help/bonus-terms-and-conditions?affToken=1
Should you have any questions or concerns about our bonus policies, withdrawal, or how your data is used and kept, you're always welcome to contact us via chat or email, and we will be more than happy to assist further.
Kind regards,
Winomania Customer Service
Total joke
Total joke. Verification is a joke ask for everything send it over ask for something else. I am going to report them to the gaming commission unless this is sorted today. They won’t pay you out but I ca. still deposit more money how does that work. AVOID. AVOID. AVOID. the games are good I would of given 5 star up to getting my withdrawal
7 giugno 2024
Non scritta su invito
Risposta di winomania.co.uk
Hello,
Thank you for sharing your feedback.
Thank you for sharing your feedback with us, we do appreciate it, as this is what gives us food for thought and helps us improve as a company.
We completely understand that the formalities around the verification process may seem redundant and unnecessary. However, as a UKGC-licensed casino, we're under an obligation to verify the identity of each player we allow to deposit, and subsequently the beneficiary of any outgoing transaction. This is not a delaying tactic. The verification takes place once only per player and per payment method used, and we inform all of our players about the documents we will need from them upon registration.
We haven't been able to identify your account, but you're welcome to contact us via chat or email at any time to request an update, if your verification or withdrawal is still pending. We hope to see you playing with us again soon, and wish you all the best!
Sincerely,
Winomania Customer Service
Wow RIP oFF
Wow, How currupt is this site for Real made 2 x100 deposits return on 1st luckily got a bonus on £1 spin big bass splash keeping it reel (play on many other sites so know game well got £16 so I deposited again and I won the grand total of 87p for real. Then I took my free spins when I went to collect what I won it automatically forfeited my winnings I won around £14. 00 so I decided to opt in for the deposit bonus yep 40x 100 = 4000 and you guessed it. They control the games you can play and the amount you can bet you can't bet more than £1 on any game. So in theory they control the payouts of what you win. I played through the 100 absoloutly shocking games totally rigged. Wish I never joined total scam
3 giugno 2024
Non scritta su invito
Risposta di winomania.co.uk
Hello Joanna,
Thank you for sharing your feedback.
We are sorry to hear that you had no luck with your recent gameplay. Winomania is a licensed casino operator, hence we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck. We do not control your gameplay in no way whatsoever.
Whenever you make use of one of our bonuses, we recommend to activate it, use it, and in case you were not lucky with it, activate the next one. We wish to be transparent and our Bonus policy is visible on the website:
https://secure.winomania.co.uk/#/help/bonus-terms-and-conditions?affToken=1
Regarding being unable to bet amounts higher than 1 GBP, this is quite unusual and from checking your game history, we do see a number of bets higher than that amount. If at some point you were prevented from betting as much as you wanted, this may be either a technical issue, or a limitation in a specific game. You're welcome to contact us via chat or email with more information, and we will look into it for you.
Should you have any questions, we remain at your disposal. We wish you best of luck!
Kind regards,
Winomania Customer Service
Awaiting withdrawal
Awaiting withdrawal
Id sent/account details
20th may 2024
Will give better rating once money has reached me
Before you might close my account down ?
Customer service is spot on fast reply etc
Good gaming selection
Just the withdrawal problem
Update, received withdrawal thank you updating rating
20 maggio 2024
Non scritta su invito
Risposta di winomania.co.uk
Hello Vi,
Thank you for your review and kind words for our customer service team and game selection!
From the information you've provided in your review, we believe we've managed to identify your account. If we are correct in the identification, now that we have the full set of verification documents, we are happy to report that your withdrawal was paid earlier today and is on its way to you. We hope you will enjoy your winnings!
Best of luck and we hope to see you playing (and winning) with us again soon.
Kind regards,
Winomania Customer Service
Relatively good site
Relatively good site. Good range of games. Had wins upon deposits. Was happy with my game play as previously playing elsewhere. Had an account since march but was not previously asked for verification whilst depositing. Had a large win and still awaiting payout although all verification submitted upon request. Kept asking for more. This is the only sites letdown. Customer service are great. Happy to change to 5 star Once withdrawal is received
* update 2nd withdrawal and more documentation requested don’t think I could even add more if I tried in regards to the withdrawal was not winnings as took 2 spins and a loss balance had been applied so withdrew the remaining witch seems to be impossible
22 maggio 2024
Non scritta su invito
Risposta di winomania.co.uk
Hello Hayley,
Thank you for sharing your feedback with us, we appreciate it.
Congratulations on your win! We haven't been able to identify your account, but should you have any questions about your withdrawal, you're welcome to contact our customer service, and they will be happy to assist further.
Best of luck, and we hope to see you playing (and winning) with us soon!
Kind regards,
Winomania Customer Service
Great site and customer service
I joined Winomania earlier this year, but decided to close my account after a couple of months as I was playing else where and I wanted to only have one active account. However just recently I have not really enjoyed the other site, so I opted to go back to Winomania.
I contacted live chat and spoke to John and I have to say it was a very quick, smooth and professional service, I have always found that the customer service at Winomania is 1st class.
So for all you moaners out there, in my opinion Winomania is one of the better sites around, pretty fast pay-outs (apart from weekends:( ) great selection of games and fab customer service, so a big thumbs up from me :):)
20 maggio 2024
Non scritta su invito
Risposta di winomania.co.uk
Hello Sarah,
Thank you for taking the time to share your feedback. We're happy to see you've decided to re-join Winomania and have enjoyed your time with us!
We will also pass your message along to John and the rest of our customer service team. This kind of feedback is always something to celebrate.
Regarding our withdrawal workflow, we are actively working towards implementing automated cashouts for the subset of players who are already verified, which will hopefully expedite the process significantly.
Thanks once more for your kind words, and wish you best of luck!
Kind regards,
Winomania Customer Service
Great website just joined a few days…
Great website just joined a few days ago. I have a withdrawal pending and in process for £707. I will update my review and give 5 stars when i get my withdrawal. I have sent my documents and ID and were quickly approved on my account. Just waiting patiently for my withdrawal. UPDATE I had my withdrawal this morning. Changed to 5 stars now.
15 maggio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Alistair,
Thank you for sharing your feedback with us.
Congratulations on your winnings!
For us as a company, it is important to have our players have a pleasant and enjoyable experience at our casino, and this includes processing withdrawals as soon as possible, provided we have the relevant documents (as was in your case).
Our Payments team is fair to all players, manually processing withdrawals according to when the request arrived in our queue, on a first-come, first-served basis. Additionally, we are working towards implementing a solution that would allow us to automatically process some of the withdrawals, which would additionally speed up all cashouts.
We wish you all the best and hope to see you again playing - and winning - at Winomania.
Kind regards,
Winomania Customer Service
More than 1k in nothing back
Well over 1k put in and not a single return, every other site I have ever used gives you something back but this has not payed out at all not once, please do yourself a favour and use a different site trust me you'll loose your money pick another place to gamble
10 maggio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Carl "Constantine",
Thank you for sharing your feedback.
We are sorry to hear that you had no luck with your recent gameplay. Winomania is a licensed casino operator, hence we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck.
We fully understand it can be unpleasant when you don't have luck, so we hope the tide will change for you soon enough. We wish you all the best and lots of luck, and we hope to see you again playing with us.
Kind regards,
Winomania Customer Service
I made 10 x £10 deposits
I made 10 x £10 deposits, played 10p spins, biggest "win" was £2.80 from the one time in over 1000 spins that I got on bonus.
1000+ spins and less than £5 won total.
8 maggio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Mark,
Thank you for sharing your feedback.
We are sorry to hear that you had no luck with your recent gameplay.
We are a licensed casino operator, and therefore we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck.
We know from experience that sometimes the odds are not in our favor and that can be a bit frustrating. We haven't been able to identify your account, but if you believed technical issues may have affected your gameplay or have any questions, don't hesitate to contact our colleagues over chat or email. We wish you all the best and lots of luck, and we hope to see you again playing with us.
Kind regards,
Winomania Customer Service
AVOID AVOID AVOID
I have spent now nearly £600 and the most I’ve won is £20 on every other site I’ve played on even if I spent this amount of money I would always get at least half of it back seems rigged to me never known a site where u win so little very odd I’d avoid at all costs
2 maggio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Sarah,
Thank you for sharing your feedback.
We are sorry to hear that you had no luck with your recent gameplay. As a licensed casino operator, we are subject to regular audits by UKGC and all our games are tested rigorously by the most renowned independent labs. As a company, fair play and integrity are our core values and our own team also routinely tests our games to make sure they are functioning properly. We use a Random Number Generator (“RNG”) software to make sure the winnings from the games, including from free rounds, is solely based on luck.
We do wish you all the best and lots of luck, and we hope to see you again playing with us.
Kind regards,
Winomania Customer Service
Super fast payout without delay
Super fast payout without delay of proving this , that and other.
Was very dubious after reading some reviews but in all honesty, first class and pain free
29 aprile 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Mrs Dobbs,
Thank you very much for your sharing your feedback with us, we appreciate it.
Congratulations on your winnings! We're very glad to read you received your withdrawal quickly and found the process easy and straightforward enough. Our colleagues from the Payments team are indeed working very hard to make this happen for our players, so we'll make sure to pass your message along.
We wish you all the best nd hope to see you playing with us again soon.
Kind regards,
Winomania Customer Service
No withdraws on a weekend??
Live chat is really helpful but withdraws don’t go in over a weekend?? I’ve never heard of anything more rediculous for a casino site???
29 aprile 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Jayd,
Thank you for taking the time to share your experience with us, it is much appreciated.
First of all, congratulations on your winnings!
As a company, we believe it is important to be forthright with our players and make our policies visible on our website, so everyone can make an informed decision whether to deposit, or not. Our withdrawals policy and timeframes are public and you can find them here:
https://secure.winomania.co.uk/#/help/banking?affToken=1&anchor=WithdrawingPolicy
We are also conscious that everyone would like to receive their cashout as soon as possible, so our Payments team is indeed working as quickly as possible to make that happen. One of our main priorities for this year is making the cashout process quicker through automation and we hope to be able to share positive news about this soon.
Thanks once more for your feedback, and we hope to see you playing with us again soon.
Kind regards,
Winomania Customer Service
Had to verify once done money was in…
Had to verify once done money was in very fast don’t know what bad reviews are
Customer service is really good too
Before you read bad reviews just verify your account it takes minuites
23 aprile 2024
Non scritta su invito
Risposta di winomania.co.uk
Hello Lee,
Thank you for taking the time to share your feedback with us and for your kind words about our colleagues from the Customer service team!
We are always mindful of the fact that our players would like to receive their winnings as soon as possible. This is why our recommendation is always to upload all the necessary documents, even without a pending withdrawal, so that things can go quickly and smoothly, as was the case with you.
Congratulations on your winnings! We wish you all the best and we hope to see you again soon.
Kind regards,
Winomania Customer Service
Will be a 5 star once money has been paid
Won a relatively small amount in the early hours of Sunday morning. Spoke to chat service who were very informative, a plethora of games to choose from. No complaints. Will be a 5 star once winnings are in my account.
21 aprile 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Jake,
Thank you for taking the time to share your feedack.
We are thrilled to read that you enjoyed our games, really appreciate your kind words about our colleagues from the chat service, we will pass the message along.
Congratulations on your winnings! We always strive to handle withdrawal requests as soon as possible, so your money should be on their way to you already, or will be soon enough. If you have any questions, don't hesitate to reach out to us, and we will be happy to help.
We hope to see you playing (and winning) with us again soon, and wish you all the best.
Kind regards,
Winomania Customer Service
STAY AWAY
STAY AWAY! I joined deposited a lot of money didn’t get my bonuses I complained then tbeh closed my account and didn’t give my deposits refunded after I deposited over £3000 I would not reccomend anyone to use
17 gennaio 2024
Non scritta su invito
Risposta di winomania.co.uk
Dear Lauren,
Thank you for sharing your feedback.
As a company, we always treat our players with courtesy and decency, and a part of that means we make every effort possible to make all our Terms and Conditions, including the ones about bonuses, prominent on our website. All of our promotional codes have certain criteria for applicability, and if these requirements are not met, we won't be able to apply them to your account. Despite this, several courtesy bonuses have been added manually.
We have reviewed all correspondence from your account and we can see your account was closed at your request. According to our review, there are also no grounds for a refund of your deposits.
Should you have any remaining questions, please don't hesitate to contact us and we'd be happy to assist further.
Kind regards,
Winomania Customer Service
Come funziona Trustpilot
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