Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

What we needed was very hard to find...a fridge to fit the hole in our 30 y.o kitchen. It took a long time searching online to find the right size in the colour we wanted but once I found the Winning... Leggi di più

Valutata 5 stelle su 5

Over the Easter weekend our 10-year old Siemens Dishwasher 'gave up the ghost'. Visiting the Crows Nest store this morning relieved my anxieties & answered all my concerns. Nunda Wiersma, Winning's P... Leggi di più

Valutata 5 stelle su 5

Winnings customer service is unparalleled as is their range and commitment to the best possible product and price, delivered in the quickest timeframe. In more than 25 years they’ve never let me down... Leggi di più

Valutata 2 stelle su 5

Nil issue with delivery of appliance but after 8 months when our fridge failed there was zero customer support with zero follow up. Extremely poor customer service. it appears Winnings are happy to... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

103 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Teams of Professionals

Couldn’t be happier with the service provided by Winnings. Professional friendly and helpful from purchase through to delivery and installation.

Great range of products at very good prices.

15 luglio 2024
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Risposta di Winning Appliances

Hi Rose,

Thank you for your wonderful review! We’re thrilled to hear that you’re happy with the service from Winnings, from purchase through to delivery and installation. It’s great to know that our product range and pricing met your expectations. We appreciate your feedback and look forward to assisting you again!

Valutata 5 stelle su 5

Allow plenty of time -there's a lot to look at

Staff were helpful, knowledgeable & patient. The products are amazing & the displays beautiful. The cooking demonstration (must be booked) very helpful for getting familiar with your choices. Felt no pressure to purchase.

29 novembre 2023
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Risposta di Winning Appliances

Thank you for your feedback! We’re delighted to hear that our staff were helpful, knowledgeable, and patient, and that you enjoyed our product displays and cooking demonstration. We’re glad you felt no pressure to purchase and appreciated the time to explore your options.

Valutata 5 stelle su 5

Exceptional Customer Service, Competitive Prices

I have been a loyal customer of Winning Appliances/Appliances Online for many years. They have supplied virtually all of the main kitchen appliances for my last three homes. They sell quality products at highly competitive prices.Their price match policy is genuine, but they typically already have the cheapest price available. Their customer service is exceptional, with deliveries not only being free but typically arriving the next day. In June 2024, Jessyka at the Fortitude Valley store worked closely with me to bring forward the delivery date of my kitchen appliances to fit in with changes made by the kitchen installer. Then the Showroom Manager, Jeanet and the National Bathware Manager, Josh, helped with some additional costs I incurred because of a very rare case of a manufacturing fault in an appliance.  I can highly recommend this business!

24 giugno 2024
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Risposta di Winning Appliances

Hi Fred,

Thank you for your incredible feedback and continued loyalty! We're thrilled to hear that our competitive pricing, exceptional customer service, and quick deliveries have consistently met your expectations.

It’s fantastic to know that Jessyka, Jeanet, and Josh were able to assist you effectively. We’re proud to have such a dedicated team.

Thank you for recommending us, and we look forward to serving you again in the future!

Dylan.

Valutata 5 stelle su 5

Great service and product knowledge

Great service and product knowledge. Very professional service from Ivy. Highly recommend

30 maggio 2024
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Risposta di Winning Appliances

Thank you for the kind words! We're delighted to hear that Ivy provided you with great service and product knowledge. We appreciate your recommendation!

Valutata 5 stelle su 5

Excellent service in both sales and…

Excellent service in both sales and delivery / installation of our new appliance.

18 giugno 2024
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Risposta di Winning Appliances

That's fantastic to hear! Thank you so much for the review. If you have any other feedback or need further assistance, feel free to let us know.

Valutata 5 stelle su 5

Very pleased with knowledgeable and…

Very pleased with knowledgeable and helpful staff. And wide range of appliance options. Found the perfect fit

31 maggio 2024
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Risposta di Winning Appliances

Thank you so much for your review we are so glad we were able to assist you. We look forward to serving you in the future

Valutata 1 stelle su 5

Poor communication and service

Arranged for cooktop, oven and range hood delivery and install. We had to fly down from Sydney to be at the house in Melbourne for this. Winnings just cancelled the date with no explanation and gave another date in a MONTHS time. This date is unsuitable as we will be overseas. So then it will be another month and another trip to Melbourne. Very poor communication . Unsatisfactory experience.
Janet

7 giugno 2024
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Risposta di Winning Appliances

Dear Janet,

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration caused by the rescheduling of your delivery and installation.

We understand how important it is to have clear communication and reliable service, especially when you are traveling from another city. The delay and lack of explanation are unacceptable, and we are committed to addressing these issues to prevent them from happening in the future.

In order for us to gain a better understanding of what happened can you please send through your invoice number.

Again, we apologise for the disruption and appreciate your patience as we work to resolve this matter.

Best regards,

Courtney

Valutata 5 stelle su 5

Great staff, great products, great service!

From the time that we walked into the store until the products were delivered to our home the service was top notch. Great staff, great products, great service!

1 marzo 2024
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Risposta di Winning Appliances

Thanks for the stellar review! We're thrilled to hear you had a top-notch experience from start to finish.

Valutata 5 stelle su 5

Outstanding service

Outstanding service! Friendly, helpful, fast delivery, great price. Super impressed!

29 maggio 2024
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Risposta di Winning Appliances

Thank you Carol!

Valutata 5 stelle su 5

Great variety, brand and price.

Every kitchen and laundry appliance you could want, displayed so you get a good idea of what it will look like. Staff helpful and willing to go that extra mile. And the Flahshop store has it all, coffee, snacks, facilities.

15 dicembre 2023
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Risposta di Winning Appliances

Thank you Ann!

Valutata 5 stelle su 5

Thank you

Natasha was very professional, helpful and responsive throughout the process.

14 maggio 2024
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Risposta di Winning Appliances

Hi Francisco,

Thank you for providing feedback, we are happy to hear that Natasha was able to provide excellent service. We will be sure to pass it on.

Thank you,

Dylan.

Valutata 5 stelle su 5

Ordered a tap($1400+) from e&s…

Ordered a tap($1400+) from e&s trading.was told it was in stock, pick up 3 days. 3 weeks later, no tap.was hung up on and on hold for 30 mins, worst service. Went online to Winning and got a higher quality tap at a better price…..NEXT DAY…..Delivered FREE
Outstanding service!!

9 maggio 2024
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Risposta di Winning Appliances

Hi Steve,

We're glad you found what you needed with us hassle-free. Thanks for giving us the chance to make things right with top-notch service and a speedy delivery. Here's to many more positive experiences with Winnings!

Dylan.

Valutata 1 stelle su 5

Failed to order our products

Failed to order our products. Only because I popped in store at the stipulated delivery date and asked how the order was progressing I was told that the order hadn’t been made yet. Now I’ve been told that it will be another 20 weeks at least (don’t you know it’s coming from Italy????). Won’t airfreight the products (even at our expensive). Hostile service. Has delayed our move in date by months and waterproofing of bathroom can’t proceed and unfortunately I can’t change the products as the joinery has been designed around them. Worst experience of any provider in this very large build project - hands down. Would give zero stars if permitted.

Also very hard to get a hold of anyone who knows what is happening. Dozens of unanswered calls, promises that someone will call unfulfilled and everyone blames each other. Staff all use the excuse that they only started a few weeks ago and don’t know the processes. I wonder if this business will be around in the next 5 years????

10 maggio 2024
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Risposta di Winning Appliances


Good morning Simone,

Thank you for alerting us to this issue. We sincerely apologise for any stress and inconvenience it has caused you. To provide you with the best assistance possible, could you please provide me with your invoice number? Once I have this information, I will look into how we can best support you.

Thank you for your cooperation.

Best regards,

Courtney

Valutata 4 stelle su 5

Really easy process to order online

Really easy process to order online. Excellent product and price was the best we found. Appreciated the free delivery and removal of old appliance however the guys were a little rough and didn’t want to use anything to protect our newly polished timber floors. Appreciated the phone call from staff afterwards to enquire as to whether there was anything else needed.

23 aprile 2024
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Risposta di Winning Appliances

Hi Sarah,

Thank you for sharing your feedback with us! We're glad to hear that you found the online ordering process easy and that you were satisfied with the product and price. We apologise for any inconvenience caused by the delivery team and appreciate your understanding.

Please email us at customerexperience@winning.com.au if you need anything further.

Thanks,
Dylan.

Valutata 5 stelle su 5

Good Service and Competitive

Great service, Jon was knowledgeable and helpful, whilst being mindful of our needs. Price comparison was not a problem. Quality service and products.

11 aprile 2024
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Risposta di Winning Appliances

Hi Lee,

Thank you for taking the time to share your experience! We're thrilled to hear that Jon provided you with great service, being both knowledgeable and helpful while catering to your needs.

Thanks,

Dylan.

Valutata 5 stelle su 5

Customer Service on a whole other level!

Love shopping at Winnings Osborne Park store. Always excellent customer service, and the salesman who we dealt with this time (Draven) was another step above!

Draven was extremely knowledgeable, friendly and patient (my wife and I were in the store for many hours!) and really made the whole shopping experience easy. Will definitely contact him for our next purchase.

Have always recommended Winnings to all of our family and friends, and will continue to do so. The customer service across the board (including the outstanding delivery guys!) is unmatched by any other retailer.

15 marzo 2024
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Risposta di Winning Appliances

Hi Troy,


Thank you so much for your kind words! We're delighted to hear that you had such a positive experience at our Osborne Park store, and that Draven provided you with excellent service. It's wonderful to know that he was able to make your shopping experience easy and enjoyable with his knowledge, friendliness, and patience.

Thanks,

Dylan.

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