Wings Skoda Recensioni 

As usual the customer experience with Wings was outstanding. Service and work carried out swiftly and kept up to date all the way through by Becky

Efficient, polite and delivered a top class service. My car needed new front brakes and four new tyres. I collected the car in the morning and drove to Birmingham. On the way back an accident occurred on the M6 and a car span out of control, hit the central reservation and flipped over on to its roof. I was able to stop without crashing into it with 10ft to spare. Thank God (and Skoda) for doing the work for me today. If I had hit the car, the poor soul inside it may not have survived. As it was I am truly grateful to Wings for your efforts to keep me safe. Thank you.

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many times and Leanne Humphrey was always helpful and patient. I really couldn't have sorted all this myself so I'm very grateful for her hard work.

Another great service by the wings team. While you wait service done on time , and the team communicated throughout the service . Servicing done well , thank you.

I can’t recommend Wings of Peterborough highly enough their customer service is outstanding. I have been to another well known local garage when buying a new car for the salesman to not even get up from his desk, and say to me. “You can see that model over there”.Their sales, after care and customer service is excellent. Well done Lea. *****

Just had my car serviced and mot's at Wings and found the whole team to be very helpful and professional. Nothing was too much trouble and even though I forgot to take my MOT voucher with me, Becky(?) on the service desk sorted it for me in no time. And she also made me a great cup of coffee.
Excellent seating area for waiting and free guest WiFi too.
They even washed my car which was a great touch. Very satisfied with the whole experience.

Brilliant service, cleaned the car after, video report as well as physical paper report which is fantastic.
Always smiling & welcoming and even had a place for me to sit and work whilst I waited. Definitely recommend here, their customer service is superb and on point.

Faultless today. Octavia booked in for a first service. It took less time than I expected. A member of staff took time to answer my questions fully, which I had noted during my first year of ownership. All staff polite and helpful. Coffee was also very good!

Excellent service from Becky and the team, professional and knowledgeable. Will be back.

I took my car in this morning to get the Adblue sensor checked as it was playing up. The car was thoroughly checked over, topped up and recalibrated. I needed to get my car back and it was about 5:10 and the service desk shuts at 5:30. A very very helpful lady called Lea kept me informed of the progress during the day and also agreed to stay late to enable me to collect my car which I needed. She was incredibly helpful, polite and generally very nice. Lea is a credit to the service department! I am very grateful for her help.

Thanks to Lea and the team for a 1st class service as always. Great updates and communications and completely stress free. Thanks for showing me the app as well

Leanne was so helpful
She kept us updated every step of the way.
We dreaded using a main dealer garage because we feared it would be so expensive but it was very fairly priced and quick response and detailed report about the issue. Leanne also provided option to pay interest free over several months.
Leanne is a top employee and I will be recommending Skoda service depot to friends

Service was great. Ran like clockwork and kept informed throughout the day

I don’t often write reviews, but what Wings Škoda did for our family deserves to be shared.

Over the weekend, we received a completely unexpected package from Paul, Lea, Becky, Lucie and Beth — gifts for our little girl.
It honestly stopped us in our tracks. The thoughtfulness, the kindness, the effort… it meant more than I can put into words. No company has ever made us feel so genuinely cared for.

We’ve always trusted Wings Škoda, but their support during our recent breakdown while on a caravan holiday reminded us just how special this team is.

In a moment that could have been incredibly stressful, they stepped in with calm, compassion and professionalism. They didn’t just fix a problem — they looked after us.

Wings Škoda has gone above and beyond for our family time and time again. Their service isn’t just excellent; it’s personal, human and full of heart. We are truly grateful for everything they’ve done.

A huge thank you to the whole team — you made us feel seen, supported and appreciated.

Last week I took my car for its first service. I was pleasantly surprised; this was thanks to Leanne Humphrey. She was patient and took the time to explain everything to me. Once my car was finished, she called me to walk me through what work had been done on the car, as well as other things to keep an eye on.

In fact, I look forward to taking my car here again. I have so much confidence and trust in the team at Wings.

Great service as soon as I walk through the door very helpful offered me a drink Buk barring me no problem expecting me pleasant kind very helpful kept me informed all the way through the car was washed and cleaned by Ben and Leah service was fantastic. Thank you very much. Highly recommended.

My experience with Wings Škoda Peterborough was extremely poor, and I feel other customers should be aware of it.

The first red flag came at my first service on a one-year-old car, where I was left waiting for around 6 hours without anyone properly acknowledging me. For a main dealer, I found that unacceptable, and it set the tone for what followed.

Later, further issues arose around a dash cam installation carried out under Order 58200. After the first installation attempt, oily hand marks were left inside my vehicle. These were not minor marks in my view. They were obvious and unacceptable to leave on a customer’s interior. I also experienced DAB reception issues after the installation.

Because of those problems, the car had to go back for the dash cam work to be redone and the interior cleaned. I was not offered a courtesy car and was left without my vehicle for over a week while these issues were addressed.

When the vehicle was returned to me, Paul Reed scraped my car on my own drive while reversing. While that damage was later repaired, it remains part of the overall experience I had.

The most serious issue only became apparent much later, when the dash cam was professionally removed. At that point, I was informed that the rear interior trim above the rear window had been left misaligned and appeared to have been fixed through, leaving visible screw damage. This was not something obvious to me as a layperson in 2022, which is why it could not possibly have been resolved at that time. I provided photographs and raised the issue properly once it came to light.

Despite this, the dealership declined to remedy the issue, taking the position that modifying the trim was part of the installation process. At no time did I consent to my vehicle being altered in that way, and I do not accept that visible misalignment and exposed fixing damage represent an acceptable standard of workmanship from a main dealer.

What made this experience so poor for me was not one isolated event, but the overall pattern: being ignored, poor communication, issues following installation, being left without a vehicle while problems were corrected, damage during vehicle return, and then refusal to put right a later-discovered workmanship concern.

I had held back from leaving a review previously, but after everything that happened, I no longer felt staying quiet would be fair to other customers.

Based on my own experience, the high overall rating does not reflect the standard of service I personally received.

Overall, this was a deeply frustrating and disappointing experience.

Based on my experience, I would be very cautious about trusting Wings Škoda Peterborough with fitting work or with resolving issues when something goes wrong.

Wings Skoda Peterborough are great. Service is fab, workmanship is excellent and they provide great advice. Leanne was great at looking after me today.

Jose was very helpful in providing different options for a Skoda and a test drive. We appreciated his knowledge and attention to detail.

Was looked after by Lea she was fantastic keep me informed while my car was being serviced very friendly and offered me loads of options when my brakes needed changing.