Wings Skoda Recensioni 

187
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Excellent service; made to feel like a valued customer. Brought the car in for service and MOT, was immediately approached when I started looking lost, and didn't just get pointed in the right directi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From start to finish, the service I received from Wings today was excellent. They kept me informed throughout the day about my service, organised a new service plan and warranty over the phone. Specia... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

£857 repair bill and then for the wheel to nearly come off as it wasn’t torqued properly. The service manager wasn’t exactly helpful. However Nik (head of operations) has been really helpful and had o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I met Tasha Sharpe at Wings Skoda Peterborough today, when she returned my car to me. Tasha was very patient answering my queries, and was professional, friendly, polite and helpful. Previously she ha... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto

Scritti dall'azienda

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

187 recensioni

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,8

Tutte le recensioni

(187)

143 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great customer service

Wings Skoda are always different to other dealers, they actually care about their clients. This time my car needed a service and updates running, Lea made sure my service and courtesy car were sorted out seamlessly, whilst making sure that I was benefitting from the best service plan pricing model available. She kept me informed throughout the process and made sure that anything the car needed was sorted without effort. Fantastic service and highly recommended.

10 agosto 2026
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Risposta di Wings Skoda

Thank you for your fantastic review and recommendation. It's wonderful to hear that Lea made everything so seamless and ensured you were well looked after throughout your visit. We'll be sure to pass your kind comments on to her, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Excellent service from Tasha today when…

Excellent service from Tasha today when I took my car for its first MOT. She was very friendly from start to finish, brilliant customer service

12 agosto 2026
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Risposta di Wings Skoda

Thank you for your wonderful review. We're delighted to hear Tasha made your first MOT visit such a positive experience with her friendly and helpful service. We'll be sure to pass on your kind comments, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Fast service

I needed to get that special part which is unique to each car-I don’t know what it’s called but the guy at the tyre place managed to break it so it was a relief to get a replacement so quickly. The garage should have paid but sometimes a quiet life is preferable.

23 luglio 2026
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Risposta di Wings Skoda

Thank you for your great review. We're pleased we were able to get the replacement part you needed quickly and get you sorted without any further hassle. We really appreciate your feedback and look forward to helping you again in the future.

Valutata 1 stelle su 5

Shocking

What a truly terrible experience I had here with salesman Jacob Carty.. if you could call him a salesman more like a cowboy who was still wet behind the ears.

I needed a bigger family car due to recently having a baby, so thought I would come to a main dealer to get a decent second hand suv where I would be looked after..

The Karoq I came to view was a 2024 plate at £20,000. I viewed the car but I was going to walk away from it due to lacker damage on the roof from bird poo, Jacob’s response was “ it’s a used car it is what it is” Kieran the sales manager over heard and went to look at the car and said no you’re right we can’t sell a car in that condition we will respray the roof. I agreed to have the car and was due to pick it up on Monday the 27th of August.

The day of handover arrived, I checked the car over yes they had resprayed the roof but as there was three old bird poo splatters which had all damaged the lacker, two on the roof on the inside of the roof bar and another on the outside of the roof bar which they had left due to it being on the top edge of the pillar, to many people they would still view that as the roof of the car. Jacob saw I was unhappy the car had lacker damage as anyone would buying a car for 20k, all he could say was it’s a used car and that they didn’t respray the pillar as it’s a different part of the car. Funny how Kieran had previously said we can’t sell a car in that condition with lacker peeling but they still were trying to hand the car over to me with lacker peeling.. shocking from a main dealer to be honest.

I told Jacob I wanted my money back and I wasn’t having the car as I was generally unhappy with the whole experience so I asked for a refund. When checking the email he had sent to accounts requesting the money be paid back to me, I checked the email and I was lucky I did as he couldn’t even type my account number in properly and when I went back into the dealership to mention the number being wrong he seemed to find it amusing his response was “ yeah you would of been ringing me up asking where your money was” as he chuckled… yes of course anyone would be when you’re talking about thousands of pounds!

Jacob and Kieran tried to get more money out of me to have the pillar resprayed to rectify the remaining lacker damage and were adamant I wouldn’t get my £500 deposit back… luckily I raised a complaint at Škoda head office and dealt with a lovely woman called Shareen ( not sure on spelling) but thankfully I got my £500 deposit back after a shocking experience.

I cannot believe how I was treated by this dealership, I didn’t receive one phone call or email from Jacob in the ten days between reserving the car and handover, when I rang him to ask for an update his response was “ what can I do for you” well I wanted to know if the car had its service, had been through the workshop for its 130/140 point check , if the roof had been resprayed and lacker damage had been rectified before I transferred my funds over.

I found Jacob extremely unprofessional, he was trying to be a dirty salesman but clearly doesn’t have enough experience yet to pull it off , very patronising throughout the whole experience and has zero personality you would expect to find him in a back street used car garage not a main dealership.

If I could give this place 0 stars I would. Avoid this dealership if you want a second hand car as they wont appreciate your purchase and will more than likely look down on you.

27 luglio 2026
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Risposta di Wings Skoda

We are sorry to hear that you were dissatisfied with your experience.

We would like to clarify that following your initial visit, we agreed to carry out rectification work to address the areas of lacquer damage that had been identified on the vehicle. This work was completed prior to the scheduled handover. Upon collection, you raised a concern regarding a further, much smaller area of staining that had not previously formed part of the agreed work.

Whilst we always strive to reach a mutually satisfactory outcome, it became apparent that we were unable to meet your expectations on this occasion. As a result, we agreed to cancel the order and arranged for your reservation deposit to be refunded in full.

We are particularly disappointed by a number of the personal comments made about members of our team. Our employees work hard to assist customers professionally and respectfully, and we do not believe the characterisations made in this review fairly reflect the manner in which they conducted themselves. We are, however, grateful for all feedback and continually review our processes to ensure the best possible customer experience.

Ultimately, although we were unable to reach an agreement and proceed with the sale of this vehicle, we believe cancelling the order and parting on amicable terms was the most appropriate outcome for all concerned. We wish you and your family all the best and hope you are able to find a vehicle that meets your requirements.

Valutata 5 stelle su 5

My experience having my MOT done todat…

My experience having my MOT done todat was seamless, from booking in with Tasha to receiving my keys and pass paperwork back.
Thank you so much.

8 agosto 2026
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Risposta di Wings Skoda

Thank you for your wonderful review. We're delighted to hear your MOT experience was seamless from start to finish. We'll be sure to pass your kind comments on to Tasha, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Very good system

Very good system, to ensure products match the model of car perfectly. Very quick replies with any enquiries, staff member Mark Cook was very helpful and efficient.
Would recommend this service, will use again in future

3 luglio 2026
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Risposta di Wings Skoda

Thank you for your fantastic review. We're delighted to hear you found our compatibility checking process so helpful and that Mark provided such efficient service. We really appreciate your recommendation and look forward to helping you again in the future.

Valutata 4 stelle su 5

Returned Enyaq VRS under warranty for…

Returned Enyaq VRS under warranty for third time to fix the drivers heated seat. Provided with a courtesy car which was ideal. Work undertaken quickly and repaired car given back to us. Great service thank you

29 luglio 2026
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Risposta di Wings Skoda

Thank you for taking the time to leave us a review. We're pleased to hear that, while your Enyaq required further attention under warranty, the repair was completed quickly and the courtesy car helped minimise any inconvenience. We really appreciate your patience and your kind comments, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Outstanding Customer Service

I would highly recommend this dealership if you are thinking about purchasing a new or used Skoda. I was a little sceptical at first, having not bought a car in 16 years, yet the service I received outshone all my expectations. Jose was attentive to what I was looking for and patient in answering all my questions. Nothing was too much trouble for him and his manager, Mark, who made me feel like a valued customer. I am extremely happy with my new purchase and feel compelled to share my positive experience.

8 luglio 2026
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Risposta di Wings Skoda

Thank you for your fantastic review. We're delighted to hear that José and Mark made your car-buying experience such a positive one and helped put you at ease throughout the process. We'll be sure to pass on your kind comments to them both, and we hope you enjoy many happy miles in your new Škoda.

Valutata 5 stelle su 5

Great customer service

Booked my Skoda in for some repair work and MOT at the same time. Everything from the booking to the work being completed was straightforward and all the staff were polite and helpful. Leanne dealt with me on the day and was fantastic, taking the time to explain what was needed.

29 luglio 2026
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Risposta di Wings Skoda

Thank you for your fantastic review. We're delighted to hear everything went smoothly from booking through to completion, and that Leanne took the time to explain everything clearly on the day. We'll be sure to pass on your kind comments, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Over many years and a few cars I’ve…

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated.

As a side note - I don’t mind waiting for a service here due to the good internet and air condition available upstairs!

27 luglio 2026
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Risposta di Wings Skoda

Thank you for your continued support over the years. It's wonderful to hear you've consistently had positive experiences with both our sales and aftersales teams, and that we could accommodate your service at short notice. We're also pleased our customer lounge made the wait a little more comfortable, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Excellent service from Wings Skoda

Excellent service, prompt delivery thanks

15 luglio 2026
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Risposta di Wings Skoda

Thank you for your great review. We're delighted to hear you received excellent service and that everything was delivered promptly. We really appreciate your support and look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Tasha ~ best customer service

Tasha assisted me with my motability appointment of getting my car in for diagnostics. She was very thorough with explanations when I was told I needed a new steering rack and explained to me the technician said it was still okay to drive and would be booked back in for a replacement as soon as the parts came in. Tasha kept me up to date and she is an absolute credit to the Skoda customer service team.
I struggle with my disability and tasha has been the only member of Skoda so far that has made me feel fully comfortable and at ease I would highly recommend her to anybody who requires assistance.

24 luglio 2026
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Risposta di Wings Skoda

Thank you for your wonderful review. We're delighted to hear Tasha made such a positive difference to your experience and ensured you felt comfortable, informed and well supported throughout your visit. We'll be sure to pass on your kind words to her, and we truly appreciate your recommendation. We look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Great service

Great service, easy drop off. I had the whole day booked and explained that I finish work at 4 and they got it ready for me by then. Becky was lovely and kept communication with me about my car throughout the day. Thank you

24 luglio 2026
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Risposta di Wings Skoda

Thank you for your kind review. We're delighted to hear Becky kept you well informed throughout the day and that we could have your car ready in time for you to collect after work. We'll be sure to pass on your lovely comments, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 4 stelle su 5

Very pleasant and efficient service…

Very pleasant and efficient service staff, good customer care and excellent communication keeping me informed of progress.
Managed to over deliver fixing a problem.

23 luglio 2026
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Risposta di Wings Skoda

Thank you for your wonderful review. We're delighted to hear you received such pleasant, efficient service and were kept well informed throughout your visit. It's great to know we could exceed your expectations by resolving the issue, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Great value, even better staff

Excellent staff! I enquired a month ago about getting my AC recharged whilst in the area on holiday. Depsite a busy schedule, they said they would do their best to squeeze us in. On the day I showed up they manged to get the job done inside 90 minutes! Wonderfully friendly and professional staff, they even served up some refreshments.
Very happy to use them and will be coming back again if i have a problem.

22 luglio 2026
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Risposta di Wings Skoda

Thank you for your fantastic review. We're delighted we could fit you in during your holiday and that the team helped make your visit such a positive experience. We really appreciate your kind words and look forward to welcoming you back to Wings Škoda whenever you're in the area.

Valutata 5 stelle su 5

Your receptionist lady Tasha brilliant. See above.

Your receptionist lady Tasha was very polite, professional and welcoming. She explained the time my vehicle MOT would take. She already knew I was going to wait, offered me a refreshment and setup a place for me and my wheelchair. I laughed that there were only dog biscuits available and that I'd run out of time for lunch. She said not to worry and offered my one of her own. She's a super star. Big thank to her.

20 luglio 2026
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Risposta di Wings Skoda

Thank you for your wonderful review. We're delighted to hear Tasha made such a positive impression and ensured you were comfortable throughout your visit. We'll be sure to pass on your kind comments – she'll be thrilled to hear them. We really appreciate your support and look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Found infomation and a member of staff checked compatibiliy before dispatch.

I found all the information I need to select the spare wheel kit I wanted for my Fabia. After I placed the order I received an email from a member of staff asking for my REG Number so they could check for compatibility, this was very reassuring. If I need to buy any more parts or accessories I will think of WINGS first.

1 luglio 2026
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Risposta di Wings Skoda

Thank you for your fantastic review. We're pleased to hear you found the information you needed and that our team could give you extra reassurance by checking compatibility before dispatch. We really appreciate your support and look forward to helping you again whenever you need parts or accessories.

Valutata 5 stelle su 5

Took our Skoda Karoq Sportline into…

Took our Skoda Karoq Sportline into Wings of Peterborough on Tuesday, July 14th 2026, and we have to say that the service we received was exceptional. From the booking in of the service and M.O.T. to them carrying out the work was fantastic. I waited for the car to be done, and they all treated me very well. It was nice to receive a folder containing all the paperwork and reports that they did. Would highly recommend this garage if you are looking for another car or you want one serviced. Special mention to the young lady who served me, I believe her name was Becky, who was really helpful and appreciated that I was going to wait for the car to be done.

14 luglio 2026
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Risposta di Wings Skoda

Thank you for your wonderful review and recommendation. We're delighted to hear you had such a positive experience throughout your service and MOT visit, and that Becky helped make your time with us as comfortable as possible while you waited. We'll be sure to pass on your kind comments, and we look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Excellent service

Excellent service, clear explanations of what needs doing and why. Will definitely go back.

8 luglio 2026
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Risposta di Wings Skoda

Thank you for your kind review. We're delighted to hear you found our explanations clear and helpful. We really appreciate your support and look forward to welcoming you back to Wings Škoda again soon.

Valutata 5 stelle su 5

Excellent customer service whilst…

Excellent customer service whilst booking my service snd MOT. On the day Becky was clear and professional in her handling of issues and called to update me on a couple of minor concerns. Coffee served on arrival and awaiting final collection and all staff helpful and attentive. Really excellent service all round.

15 luglio 2026
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Risposta di Wings Skoda

hank you for your wonderful review. We're delighted to hear you received such excellent service from the moment you booked your Service and MOT, and that Becky kept you well informed throughout your visit. We'll be sure to pass on your kind comments to Becky and the team, and we look forward to welcoming you back to Wings Škoda again soon.

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