Windeler Recensioni 

I preordered 2 Decembers ago, almost two years. I’ve tried many, many emails to ask for updates or a simple status. I don’t recall any response from Windeler Tools. They finally completed one of the items, the main item, the “cycle Stak” around May of this year. This is way past their completion estimate (1yr past). I asked that they ship this to me; no response. I even offered to share the additional shipping fee. I believe I’ve been more than reasonable and patient. Still, nothing! No product, no updates, no nothing! Windeler Tools lacks integrity, professionalism, and honor. This is my opinion based on several experiences with them, always the same. This time I’ll be seeking a refund.

I ordered the normal stuff a long time ago and im still happy.

And the i pre ordered in dec 24 and im still waiting.
Main issue is the communication about the issues. The updates are very rare and vague.

Windeler delivered the wrong product to me. Not the one that I ordered. I have attempted to contact them several times about an exchange and or a re order. There is no means to contact them other than by e mail. However they never ever respond ! Good product but lousy service .

I have been a repeat customer for Windeler and recommended them to others for their tools. I bought from the website a couple of years ago and recieved them quickly. I backed a kickstarter and eventually recieved my order but wasnt impressed with the comms then. I then pre-ordered the DT01 directly with Windeler.

Poor communication became a theme but I remained patient as issues do occur but saw shipment was due May/June following an email from Windereler on 5th May 2026. June nothing but I waited. July nothing so I emailed. No response. Beginning of August, another email and no response. Nearly September I have sent messages via numerous platforms to elict some form of acknowledgement.

Fool me once....

Lesson learnt and time to start making sure people do not engage with Windeler when there are good and decent companies out there.

I wrote a previous review and the update is that despite numerous requests to the company regarding the whereabouts of my order, I have received no replies. I have now obtained a refund from Amex and will have nothing further to do with this awful company

Placed an order on July 1st and since then I have been trying to reach someone in customer service with no luck. No status on the order and no answer to my question.

Still have not dispatched my order. Have contacted by email no reply.

Still no reply. Has not dispatched my order! If I don't hear anything or receive my order will be contacting trading standards.

I bought a penknife from Windeler some time ago, and a pry tool.
There is a neat magnetic stacking system.
Then they advertised an additional toolset in the same format, and I pre-ordered one.

Since then - crickets. They don't respond to emails, they don't answer any sort of contact request on FB or Messenger.

Yet they are still advertising new product launches. All the old products on the site seem to be sold out.

*update*

Since publishing my review, I've had a contact from Windeler!

For the avoidance of doubt, I've been informed that Windeler Ltd has no connection to Windeler Sports Ltd.

I hope one day to have my complete stack.

I placed two preorders in February 2025. Initially there were some updates about issues with quality and that the preorders would be out in 6 months. It is now April 24, 2026 (14 months later) and I have no idea if I am going to get my preorders. I have reached out to Windeler by email and got no response. I posted on both their IG and FB site and no answer and I DM'd them on IG. On their FB page I wrote a scathing review and I see they took the comment down instead of offering help. In the past I have done several orders with Windeler but after they way they have treated me on these orders they have lost me as a customer. There is zero excuse for not answering emails or DM's or updating clients on a regular basis. Word to the wise do not do pre orders. You will be last in line for service because they already have your money.

I am going to check in the US to see if there is any remedy to this situation. Places like the US Postal Service, Consumer Protection Bureau or US Customs to see if they can help. There are a lot of other customers who have had the same experience.

This is an update on a previous review. Back in December, I had an issue with the product and importantly, a lack of contact from the company - in fact I gave up. I'm pleased to report that although it took quite a time, that Windeler had gone through their complaints to address them retrospectively. It was clear that there was genuine concern and regret and now that the company was no longer overwhelmed with orders was busy belatedly putting things right. Without quibble, they sent out a new boxed Monoscale (and additional free lanyard) without asking for the old one in return. I'm delighted that the company is back to delivering service that matches the quality of its products!

I got my utility knife… it’s so nice! Took a little longer than expected but worth the wait. Windeler let me know they’ve had manufacturing issues and wanted to solve them before sending kit out. Fair enough! I know you’re a small company (flying solo?) and super busy - I love your products; I’m rooting for you! Keep going

Just received my utility knife, can’t fault it. Remember that Windeler is a one man band and orders and communication can be slow at times.

I initially got a quick delivery of two orders. The quality was OK, but the magnetic attachments quickly scratched the side of the knife. But it was still usable, so I pre-ordered some more attachments which were in development, back in January 2025. Since then I have had no answer to my various emails and have received no updates about when I might expect to receive the goods I have paid for. Avoid this company!

EDIT After posting this review I finally received an update on my pre-ordered items, along with an offer of a free gift of their new utility knife attachment for my troubles. This arrived quickly, was of good quality and has already been a useful addition to my stack. I'm still not holding my breath for the arrival of my items, but now feel a bit more optimistic that they will actually arrive at some point.

I couldn't give a 0 star or else I would have! I ordered the titanium pliers years ago, they took an age to arrive, and when they did, they were cheap and broke on the first use.
I got in contact with Windeler, they apologised and offered a replacement of the next upgraded version. That was over a year ago now and I haven't been able to get a reply out of them since.

DO NOT BUY FROM WINDELER, THEY WILL SCAM YOU, TAKE YOUR MONEY AND RUN!

Ordered Jan 24, item never received- still advertising items for pre-order. No answer to emails requesting item or refund. Small claims here I come…

AVOID

They’ll wow you with flashy videos of interesting designs whilst giving the impression of imminent development, take your money and then fail to deliver or reply to emails.

Item never received. Multiple email requests for information with no response

Have used this company a couple of times first time I received what I ordered within a week & I asked a question which was promptly replied to, great.
Next occasion was for the pre sell which I ordered & paid for in December 24 (£100+) not received or question answered still waiting end of September 25.
Shame of it is I will think twice about using a micro business online in the future when it was my intention to support such businesses in the first place.
If I ever receive this order & it is the quality they claim I will amend this review but I’m not holding my breath.

Purchased,a knife,two laynard beads which were totally scuffed and damaged and the pouch,which i also bought the sticking has a pull in it,the laynard beans looked used i send photos of the damaged laynard bead that cost a shocking £15 each,I politely told the seller windeler that the knife pouch and 2 kaynard bead were suppose to be a gift for my father,which I could give him due to it looking used.i email twice no response.Im going to contact small claims and report the matter due to breaking my consumer rights.whats the point of owning a newish business if all your going to do is give terrible customer service,to your customer,you know the people that said for you to start up your company in the first place.

Ordered a product more than 9 months ago. I emailed them several times over the last 6 months and they have not responded. They did however charge my credit card for the item. Worst customer service ever!