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Valutata 4 stelle su 5

We love our new Willis and Gambler Toulon table chairs and sideboard they make our dining room so stylish and light. We would have given 5 stars for the furniture alone but it was let down by the del... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought two beautiful Willis & Gambier bedside cabinets and I’m absolutely thrilled with them. The quality of the wood is excellent, and the off white colour is just right , soft and elegant without... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought the Willis and gambier ivory bedroom range set for my bedroom.ordered last Monday and all arrived today with super polite delivery guys who put the items upstairs in the room for Me and took a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The better half decided we needed a revamp and chose a Willis & Gambier Ivory Upholstered bed. Got a great deal from the online Willis & Gambier outlet store along with a chest of drawers. Thanks for... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di mobili

Scritti dall'azienda

Willis & Gambier’s bedroom and dining furniture collections are stylish and beautifully made. Designed with the needs and demands of 21st century life in mind, each collection has been carefully crafted capturing its own unique lifestyle. Encompassing classic, modern, revival and casual styles there is a collection to complement any home and setting.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

179 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Peeling leather on dining chairs

I purchased some leather Willis & Gambier dining chairs in 2014. I was very pleased with them until a couple of years ago when the leather finish started peeling off. I would say that a third of the leather has peeled off the seat of one chair that is used regularly The chairs are kept in our dining room and only have normal use, ie used for meals. Some of the chairs have hardly been used and they are all showing the same signs.
I thought that I was purchasing leather chairs that would last for many years. I cannot tell you how disappointed I am with the wear.
I contacted Willis & Gambier via their website and have not heard back.

17 luglio 2022
Non scritta su invito
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Risposta di Willis & Gambier

Hello, thanks for getting in touch. We are really sorry to hear about this issue. Unfortunately Birlea Furniture purchased the Willis & Gambier brand rights back in 2019 but solely purchased the brand registration and logo. If you email customerservices@birlea.com directly a member of our team may be able to assist you further.

Valutata 5 stelle su 5

Very pleased with the chest of drawers

Very pleased with the chest of drawers. The dividers in the top drawer were a bonus. Good quality. Very pleased.

18 gennaio 2022
Non scritta su invito
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Risposta di Willis & Gambier

Thanks for your lovely review & 5 stars.

Valutata 1 stelle su 5

When you order a bed and it takes a…

When you order a bed and it takes a month to turn up,we'll that's pretty poor service, certainly won't be recommending or using again.

22 dicembre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Hi Dave, thanks for getting in touch. We are sorry to hear this. As per our website we do state that delivery is between 4-6 weeks, this is due to the items being of high value and want to ensure that delivery if fulfilled by our own transport department to avoid any damages.

Valutata 4 stelle su 5

Headboard is excellent quality

Headboard is excellent quality and finishes off our bedroom. Star deducted due to delivery being longer than originally expected

1 dicembre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Thanks for your lovely review & 4 stars.

Valutata 5 stelle su 5

Amazing Quality Table

Arrived much earlier than expected and the table I ordered is an absolute beauty. Such good quality and will be a feature of my home for many years to come.

1 dicembre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Thanks for your lovely review & 5 stars.

Valutata 5 stelle su 5

Oak table

Quality table, excellent communication, fast delivery, highly reccomend.

29 novembre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Thank for your lovely review & 5 stars.

Valutata 5 stelle su 5

Timeless furniture made to last

Timeless furniture made to last. We have several pieces and can not fault them.

19 novembre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Thanks for your lovely review & 5 stars.

Valutata 5 stelle su 5

Well made wardrobe

Well made wardrobe, quality materials and easy to assemble with all instructions and fixings and it was fast delivery, I would definitely recommend!

14 ottobre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Hi Lili, thanks for your great review & 5 stars.

Valutata 5 stelle su 5

Bought some of the Ivory range from…

Bought some of the Ivory range from here for a spare bedroom and loved it that much I sometimes go sleep in there! Such a nice look and really pleased with the quality of it all, thankyou!

14 ottobre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Thanks for your great review & 5 stars.

Valutata 1 stelle su 5

Disappointing Customer Experience

I ordered a Hancock dressing table from the outlet store. The item was shown as in stock and they happily took my money. I received no further communication from the company despite an email chasing delivery. Three weeks later finally received an email from the delivery company saying they would deliver the following week. Next day I get an email saying my order had been cancelled. No explanation, so I had to phone up to see what was going on. Evidently the item was not in stock despite allowing me to purchase it. No goodwill gesture. No offer to honour the order even if I needed to wait for new stock. Bad way to treat your customers Willis and Gambier.

6 settembre 2021
Non scritta su invito
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Risposta di Willis & Gambier

Hello Gail, we're really sorry to hear about your bad experience. Unfortunately this Hancock range is a discontinued line. When your order was placed we had the item in stock and this was all reserved correctly. Upon our warehouse picking this item it appears that the item was not actually in stock (as we thought) or the item was damaged. We are really sorry for the inconvenience caused and will raise this matter internally so that this does not happy again. Apologies once more for the bad experience.

Valutata 5 stelle su 5

Delivery lads

Really pleased with the professional service from the two delivery lads very polite and cheerful.

20 agosto 2021
Non scritta su invito
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Risposta di Willis & Gambier

Thanks for your lovely review & 5 stars Brian.

Valutata 5 stelle su 5

Thoroughly recommend

Bought a small bedside chest from the Outlet. It is lovely quality and was a great price . I’m really pleased with my purchase - very stylish!

31 luglio 2021
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Risposta di Willis & Gambier

Thanks for your lovely review Jane.

Valutata 5 stelle su 5

Timely and helpful

My chest of drawers were delivered on time. Communication was excellent, I was contacted a few times because I wanted to delay delivery to a time that suited me and they were able to accommodate. There was a faulty drawer knob which they replaced immediately after I contacted them.

30 luglio 2021
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Risposta di Willis & Gambier

Thanks for your lovely review and 5 stars.

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