Not happy with the service. I had researched prior if willful would work if we own a business and willful's website said "yes!" but it is so generic and won't let us add any stipulations. It also allo... Leggi di più
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No jargon. Questions clearly stated Able to take my time completing form. Not rushed to sign until I am ready. Forms relating to health and property powers of attorney explicit so that chosen individu... Leggi di più
L'azienda ha risposto
It was extremely well executed. The staff we had for witnesses, were excellent at walking us thru the online signing process. Especially since I am technology challenged!!!! It was very easy filling... Leggi di più
L'azienda ha risposto
I am an older person and I hate that AI is used in everything but I have to admit I used it on your site and I got answers that were very helpful and if I couldn't figure it out they kept trying so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Willful is Canada's leading online estate planning platform, built to make wills and powers of attorney accessible to every Canadian. More than 500,000 Canadians have trusted Willful to start their estate planning journey — creating legally valid documents online in about 20 minutes, saving thousands compared to a traditional lawyer, with free lifetime updates as life changes. Willful's documents are developed with Canadian estate lawyers and tailored to each province's unique requirements. The platform also powers partnerships with financial institutions and advisors, helping close the estate planning gap for Canadians nationwide. Founded in Toronto in 2017, Willful is on a mission to make estate planning simple, affordable, and accessible for all. To learn more, visit willful.co.
Willful - Easy Online Wills
Scritti dall'azienda
- Create a legal will in 20 minutes online
- Online Wills, Your Way. Easily Update Your Will Anytime.
Easy updates, anytime.
Easy updates, anytime.
Easily update your will anytime, so your estate plan can change as your life does!
Informazioni di contatto
488 Wellington Street West, M5V 1E9, Toronto, Canada
- 1-(888)-213-0516
- support@willful.co
- willful.co
4,4
Eccellente
1766 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy user friendly tools
24 novembre 2025
Risposta di Willful
Thanks so much for the kind words! We’re so glad to hear you found the tools easy and user-friendly — that’s exactly what we aim for.
The documents are not well organized on…
The documents are not well organized on the site. It is hard to figure out where the secondary docs are such as the power of attorney etc... they should all be in one spot on one page or combined into one will document. Also, the docs are not consistent with page numbers and some don't have titles on the initial box's etc..... other than that a pretty good experience.
29 novembre 2025
Risposta di Willful
Thanks so much for sharing your feedback — we really appreciate you taking the time to let us know about your experience.
You're absolutely right that the documents are provided separately, and that’s intentional. Each one serves a different legal purpose: your will outlines how your assets will be distributed and who’s responsible for carrying out your wishes, while documents like power of attorney for property and personal care come into effect while you're still alive, if you're unable to make decisions for yourself. Because of these distinct roles, they’re kept as separate documents rather than combined into one.
That said, we know the experience could feel more seamless — especially when downloading and organizing your files — and your comments about layout and document structure (like page numbers and headers) are really helpful. We're actively working on ways to make things more intuitive and clear for our users, so this kind of feedback goes a long way in helping us improve.
We’re glad to hear the overall experience was a good one, and if there’s anything else you’d like to share or need help with, please don’t hesitate to reach out.
Great
It was easy and straightforward. I’m glad that I was able to write my will quickly.
29 novembre 2025
Risposta di Willful
Thanks so much for the kind words! We're so glad to hear the process felt easy and straightforward for you—and congratulations on getting your will done!
The process is simplified from having…
The process is simplified from having to involve a Lawyer. It's easy and quick.
I'm glad it is done.
22 novembre 2025
Risposta di Willful
Thanks so much for sharing! We're so glad to hear you found the process quick and straightforward—taking that step without involving a lawyer can feel like a big relief. Congrats on getting it done!
The simplicity of getting a will done…
The simplicity of getting a will done through wilful was good to ease the stress of having to complete this task.
28 novembre 2025
Risposta di Willful
Thank you for the kind words! We’re so glad to hear that the simplicity of the process helped ease some of the stress. That’s exactly what we aim for—making estate planning feel more approachable and less overwhelming.
The will is not applicable to persons without kids
The will does not plan for those that do not have kids .Nor assist what happens to the estate when both pass.
27 novembre 2025
Risposta di Willful
Hi J,
Thanks for taking the time to leave a review. We’re really sorry to hear that you didn’t have a positive experience. We’d like to clarify that Willful does support a wide range of estate planning scenarios—including individuals without children, and situations where both partners pass away.
It sounds like there may have been some confusion, and we’d love the opportunity to walk you through how our platform handles these specific situations. Please feel free to contact our team directly—we’re here to help and answer any questions you may have.
We hope to hear from you soon so we can help clear things up.
Risposta di Willful
Customer Experience Assistant said:
Thanks for the great feedback! We're happy to hear the process felt easy and thorough—that's exactly what we aim for.
Please don’t hesitate to reach out if you have any questions along the way.
Risposta di Willful
We love hearing that! Making a will can feel overwhelming, so it’s great to know the process felt easy and seamless for you. Thanks so much for sharing!
Please don’t hesitate to reach out if you have any questions down the road.
Very simple and professional way to do…
Very simple and professional way to do a non complicated will. Easy to fill out and understand. Would recommend to anyone
26 novembre 2025
Risposta di Willful
Thanks so much for the kind words! We're so glad to hear you found the process simple and easy to understand—that’s exactly what we’re here for. We really appreciate the recommendation!
Please don’t hesitate to reach out if you ever have any questions.
Going through this process is a good…
Going through this process is a good way to take inventory of all things to consider.
26 novembre 2025
Risposta di Willful
Thanks so much for the 5-star review!
We’re so glad to hear you found the process helpful in taking inventory of everything that needs to be considered. That’s exactly what we aim for — to make estate planning feel clear and manageable.
Please don’t hesitate to reach out if you have any other questions along the way!
Risposta di Willful
Thank you for the kind review, Susan.Congratulations on checking this off of your to do list. Cheers from Team Willful
To me paying a lawyer for something…
To me paying a lawyer for something this basic is like flushing money down the toilet. We need more options like this as life gets more complicated and every single aspect of our existence becomes monetized.
21 novembre 2025
Risposta di Willful
Thank you so much for the kind words! We completely agree — estate planning shouldn’t be complicated or cost-prohibitive. We’re proud to offer a simpler, more affordable way for Canadians to protect their wishes and loved ones. Your support means a lot!
Need a Will? LOOK NO FURTHER! I swear.
This is going to sound strange but even though I can't use Willful, I would COMPLETELY recommend them. Here's why. I was told about Willful by a few people with really positive views. I signed up and it is honestly the most straight forward and easy to navigate website, it took me all of 15 minutes. I had a couple of queries about my paperwork and got straight through to someone who not only walked me through my issues, but followed up immediately. There were many ways to reach someone for help and they are extremely thorough and competent. Bruna was a delight to work with. I then found out as a Canadian living overseas I needed a home address within Canada for qualify. I stay with my parents for the months I am here and this is my base address I use. Sadly I couldn't go through with it and requested a refund. It was issued immediately. They offer a 30 day refund. When I do return to the homeland I will DEFINITELY be using Willful.
20 novembre 2025
Non scritta su invito
Risposta di Willful
Thank you so much for the amazing review!
It truly means a lot that you took the time to share your experience—even though you weren’t able to move forward with Willful right now. We’re so glad to hear that the platform was easy to use and that you felt supported throughout the process. Bruna will be thrilled to hear your kind words!
We’ll be right here when you're back in Canada and ready to pick things up again. Until then, thank you for the recommendation—it really does make a difference.
Please don’t hesitate to reach out if you ever need anything in the future!
Everything was well done and easy…
Everything was well done and easy instructions to follow.
21 novembre 2025
Risposta di Willful
Thank you so much for the 5-star review!
We’re so glad to hear that you found the process smooth and the instructions easy to follow—that’s exactly what we aim for. If you ever have any questions down the line or need help updating your documents, we’re always here to help.
Thanks again for choosing Willful!
Willful makes it so easy !!
From the Start computer key button to the Print button, the whole process was simple and easy. The instructions are easy to understand and follow, plus you can contact the Willful support team for help and direction in the making of the will. Pricing was fantastic, and being able to update is also a great feature. My wife and I had put it off way too long, but Willwil made it so simple I am mad at myself for not doing it sooner. A big thank you to Willful.
14 novembre 2025
Risposta di Willful
Thank you so much for the kind words! We’re thrilled to hear the process was simple and easy for you — that’s exactly what we aim for. It means a lot to know that Willful helped make something important feel manageable, and we're so glad you and your wife were able to check this off your list.
Don’t be too hard on yourself — estate planning is something many people put off, and we’re just happy you found your way to us when you did.
Please don’t hesitate to reach out if you have any other questions — and thank you again!
This is a document that I have procrastinated over for a long time.
The document and screens were easy to navigate and complete. Easy to go back and change or correct of needed. The cost was also very attractive. Lots of helpful information throughout the document.
15 novembre 2025
Risposta di Willful
Thank you so much for the kind review! We're so glad to hear you found the process easy to navigate, and that the helpful information throughout made it even smoother. Affordability and flexibility are things we care about — so it’s great to know that came through in your experience.
90% Fantastic
All great. Very clear, concise, extensive and well organized. The payment thing with Klarna is too complicated. Signing up for yet another App and having to jump through too many hoops for that. Can we just get a payee/account number and the pay as we would everything else?
11 novembre 2025
Risposta di Willful
Thanks so much for the great feedback — we're so glad to hear you found the experience clear and well organized!
We really appreciate you calling out the challenges with Klarna. You're not alone — we’ve heard similar feedback, and we’re actively exploring ways to simplify the payment process. Your input helps us improve, so thank you for taking the time to share it.
Please don’t hesitate to reach out if you have any other questions.
Really great experience working with…
Really great experience working with Willful. Nice and easy and very simple and guided steps along the way.
13 novembre 2025
Risposta di Willful
Thanks so much for the kind words! We're so glad to hear you had a great experience — making things simple and guided is exactly what we aim for.
Please don’t hesitate to reach out if you have any other questions.
Simple d'utilisation et efficace.
21 novembre 2025
Risposta di Willful
Bonjour Louis, un énorme merci pour la note de 5 étoiles et votre avis ! Nous sommes ravis de savoir que Willful a rendu la création de votre testament simple et facile :) Merci de nous avoir fait confiance pour ce processus !
- The Willful Team
Customer service acted fast
19 novembre 2025
Risposta di Willful
Thanks so much for the kind words! We're so glad to hear our team was able to help quickly — we're always here when you need us.
Please don’t hesitate to reach out if you have any other questions.
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