The switch to Wildanet has been extremely easy. Only one star missing as communication could be improved. I wasn't made aware of the external site visit, and also wasn't given a rough estimate of wh... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Absolute charlatans that did the survey and fibre to the property but the second guys who fitted the router etc were amazing! Told them where I wanted the box on the property and they fitted the... Leggi di più
L'azienda ha risposto
Moving over to Wildanet has been the best decision. The full fibre speeds are fantastic and completely reliable, which is a massive relief after years of dealing with laggy, dropping connections from... Leggi di più
L'azienda ha risposto
Wildanet engineers were at my neighbours installing and I asked them when they would be installing ours, Brian contacted the office and they booked me in that same day which was fantastic. Kai was my... Leggi di più
Dettagli dell'azienda
Informazioni su Wildanet
Scritti dall'azienda
Wildanet is an independent Cornish-based internet service provider, bringing high-speed broadband and digital connectivity to homes, businesses and communities throughout Cornwall and the South West.
At Wildanet, we believe that every person, business and community has the right to be part of the worldwide digital community and to benefit from the opportunities it brings.
Unlike other parts of the UK, Cornwall and the South West still have countless communities suffering with poor quality internet connection, making life harder for many families and businesses in these areas and putting them at a distinct disadvantage to the rest of the UK. Wildanet is working to change this by digitally connecting many areas of the region to high speed, reliable broadband.
Talk to our friendly, local team today by calling 0800 0699906 or email us
Informazioni di contatto
Westbourne House, West Street, PL14 6BT, Liskeard, Regno Unito
- 0800 0699906
- hello@wildanet.com
- wildanet.com
4,4
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
No contact since order
2 weeks since order, no contact. Absolute waste of time trying to speak to anybody
1 febbraio 2026
Risposta di Wildanet
Hi Mark, I can see on your account that one of our care agents has been in touch recently. Your case is currently sat with our complex solutions team due to the cost and complexity to provide your connection. It is being actively reviewed and you will get updates as your case progresses.
Jamie cam yesterday and completed the…
Jamie cam yesterday and completed the installation, he was very professional, tidy and friendly.
14 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Fab review, thank you Julian!
Installers very helpful
The installers Finn and Kai were very helpful and proffesional making sure I was happy with everything before leaving. A bit more notice regarding installation date would have been helpful but overall happy with the service.
13 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks Dian, you should have gotten an email and SMS with the date and time of your install, do let us know if these didnt come through as we need to investigate. We are very happy to hear that the team were helpful!
Wildanet made it an easy effortless switch over…
Wildanet made it an easy effortless switch over from one of the top main internet providers. I didn't have to do anything. Good communication throughout, better service and so much cheaper than BT which I had been with a good number of years.. Would highly recommend Wildanet
4 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks Angie, what a great review!
Very helpful and do amazing offers for fibre broadband
Very helpful and do amazing offers like the 3 months free fibre, I had mine put in today and they were very respectful and helpful guys, definitely recommend them to anyone! & Love to support a local business!😄👌
13 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thank you for the amazing review! We are very proud to be supporting the local economy and support Cornwall!
Chloe was excellent
Chloe was excellent. The install was completed in less than 30 minutes, she turned up on time, very polite and professional. Star employee!!
13 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks Simon, we will let Chloe know
Great communication
Great communication, fairly quick installation after order. Chloe who did the indoor installation was really pleasant, professional and did a great job, including explaining everything to us.
13 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks Janet, very happy to hear that Chloe did a great job
Risposta di Wildanet
Hi There, could you give us a little more info on your review, we can see from your case that there has been a site survey but it did go ahead on time as planned. We would love to have more info so we can investigate further.
Kai and finn where brilliant got the…
Kai and finn where brilliant got the job done well and efficiently and customer service was brilliant
12 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks Aaron, we will let the team know!
You haven’t been in touch about…
You haven’t been in touch about connecting our wifi. I am very frustrated.
12 febbraio 2026
Risposta di Wildanet
Hi Karen, we have done a site survey and have the results back, you will get an email with an update of next steps as your install case progresses. We apologise that there has been a delay here.
Tom the salesperson was very helpful…
Tom the salesperson was very helpful and patient and made the whole idea of switching to you make sense.
The different people who came to instal including Paul, Jamie and Derek were all helpful, patient and kind.
11 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks so much Pam, we will let Tom and the team know of your amazing review!
A company in pursuit of excellence
A company in pursuit of excellence. Moving from SKY to Wildanet was the best move we have made. Like all new providers there is always teething problems, but the test of any good company is not the problems, but how those problems are resolved. Wildanet have gone over and above in the service they have provided and their friendly, but professional attitude and their attention to detail in providing the best knows no bounds. Letitia, Rachel, Major, Joanna and last but not least Jody, who came in after 6pm and on his way home, have been amazing in sorting out the problems, which turned out to be caused by the layout of the house. A very pleasant change from SKY. Thank you all at Wildanet.
10 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Hi Greg, we are so happy to read your review, the team work really hard to help our customers so its very much appreciated when their hard work gets noticed. As you mentioned, sometimes there are delays which are outside of our control, but its how problems get resolved which matter, and we are pleased that in your case the team went above and beyond to assist.
The technician tried to impress but was…
The technician tried to impress but was beaten by restrictions imposed on him by Wildanet
The end result, several ugly white plastic items standing on thr floor or hanging off the wall just a metre inside the front door and these items only provided a good wifi signal to 4 out of 16 devices that require connection to the internet. The only device that got to the advertised speed was a laptop when moved to a line of sight of the router. It is likely that other fibre broadband will deliver the same shoddy installations which leave the homeowner spending time and more money to create a wifi rich house.
10 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Hi Donald, we are sorry to hear that this has been your experience. We have looked at your case and can see you have been in touch with our customer care team, can you please email across some pictures of the install and we will investigate this fully with the installation engineers. Thank you
Just rating installation experience
Just rating installation experience as not had chance to see what the internet is like yet. It all went smoothly. Derek was respectful, explained everything well and made sure I was happy before he left.
9 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks for the amazing review!
Derek was great!
Derek was great! Got us set up in no time and had answers to all my questions. Thanks mate!
7 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thank you! We will let Derek know.
Excellent service
From the initial sales reps to the installation engineers and customer service personnel, the experience has been wholly positive.
The installation engineer, Matt, was efficient, friendly, and informative. The two guys who did the outside trench and ducting were neat and tidy and very polite.
Everyone I've either spoken to or emailed at Customer Service has been extremely helpful. Jody was very prompt in sorting out a minor issue, and the people in the accounts department answered my queries excellently.
I thoroughly recommend Wildanet, especially as it is based in Cornwall.
7 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Hi there,
Thank you so much for taking the time to share such a wonderful review. We’re absolutely thrilled to hear that your experience with Wildanet has been positive from start to finish.
It’s great to know that our Sales team, Installation Engineer Matt, and the team who completed the trenching and ducting all made a strong impression. We take a lot of pride in providing a friendly, tidy, and professional service, so your feedback means a lot.
I’m really pleased I was able to help with your minor issue, and I’ll also make sure your kind words are shared with our Customer Service and Accounts teams — they’ll be delighted to hear it.
Thank you again for recommending Wildanet and for choosing a Cornish-based provider. We’re grateful to have you with us.
If you ever need anything, we’re always here to help.
Quick
Quick , efficient, no nonsense, good comms. Take note BT !
6 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Hi,
Thanks for the great feedback — really glad everything was quick, efficient and straight to the point for you,
The installation of the system.…
Matt and Jamie installed the system effeciently, they were professional and tidied up on completipn, excellent service.
3 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Hi,
Thanks for the feedback — great to hear Matt and Jamie got everything installed efficiently and professionally. Glad you were happy with the service and the tidy finish.
Our engineer, Chloe
Our engineer, Chloe was fantastic, friendly, knowledgeable and helpful.
I received alot of communications, 16 texts to say the engineer was coming on the 6th but turned up on the 5th.
Surveyor useless.
Workmen, quick and tidy.
Connection and equipment, good so far.
5 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks for your feedback — really glad to hear Chloe looked after you so well. She’ll be pleased to know you found her friendly, knowledgeable and helpful.
Good to hear the workmen were quick and tidy, and that the connection and equipment are working well so far.
I’m sorry about the excessive text messages and the engineer arriving on the wrong day — that shouldn’t happen. I’ll raise this with our scheduling team so we can get it sorted.
I’ll also pass on your comment about the surveyor so it can be followed up properly.
If anything changes with the service or you need support, just let us know.
Great
On time. The guys (Matt and Jack) worked carefully. Fibre broadband worked first time at full speed (plus a little extra). So far, so good.
5 febbraio 2026
Non scritta su invito
Risposta di Wildanet
Thanks for the feedback — great to hear everything was on time, the guys worked carefully, and the fibre was up and running at full speed straight away.
Glad it’s all working well so far. If you need anything, we’re here.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.