Wigs by Patti's Pearls Recensioni 

226
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... Leggi di più

Valutata 5 stelle su 5

Ordering was easy and so was the return. I am looking at ordering another wig and have been emailing with Hannah Driskell. She has been very helpful and answering my question quickly.

Valutata 5 stelle su 5

Your customer service department is the most wonderful I have ever run into. Hannah especially helped me understand the ordering and return policy so well. When I've asked a question it is answere... Leggi di più

Valutata 1 stelle su 5

I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... Leggi di più

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Customer focused Online Wig & Hairpiece Retailer


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

226 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,2

Tutte le recensioni

(226)

15 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Warning!!

Warning!!! Patti's Pearls does not stand by their merchandise. I recently re-ordered a hair piece topper that I have purchased many times before from PP. I like the topper very much but the last one I ordered on June 15th buckles and does not lay flat on my forehead. I tried wetting the piece and also tried "It Stays" glue but it still does not lay flat. Clearly, there was a problem with the lace front on this piece. When I called Patti's Pearls, they suggested I try to steam it and indicated there was nothing they could do since I had already worn the top piece and it was past the 20 day return window. It had been just 24 days since I placed my order. I have previously ordered 6-8 of the exact top piece with no problems so it is not lack of knowledge or experience causing the issue. I do NOT recommend ordering from this company.

9 luglio 2021
Non scritta su invito
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Risposta di Wigs by Patti's Pearls

Hi Carey!

We understand that receiving a hairpiece that doesn’t fit properly can be frustrating. And there can occasionally be variations between batches of products that make familiar items fit differently.

We are always happy to take back any piece that does not fit properly or meet expectations in accordance with our Exchanges and Returns Policy.

Since this piece had already been worn and product applied to it, it could not be returned. We shared the manufacturer’s suggestions of steaming the lace or working with someone locally to re-size it.

To assure that items remain eligible for return, we always recommend that customers review our policy prior to trying on a wig or topper and reach out to us immediately if anything does not meet their expectations so that we are able to offer more solutions.

Valutata 5 stelle su 5

Ginger went out of her way to contact…

Ginger went out of her way to contact the manufacturer on a holiday weekend. She sent me updates as she received information. I never expected such great communication & customer service.

8 luglio 2021
Non scritta su invito
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Risposta di Wigs by Patti's Pearls

Thank you for the kind words Robbin. So happy we could help.

Valutata 5 stelle su 5

I wouldn't go anywhere else!

I started wearing a wig several years ago due to alopecia. It was a difficult time for me. I found videos on YouTube by Patti Joyce, of Patti's Pearls. She taught me all I know about how to choose, wear, and care for wigs. She made my situation so much easier. Then I found her website. It's full of quality wigs and products. If I have a problem or question, sometimes I call the store. Patti's team is very knowledgeable. And they couldn't be nicer. Patti's Pearls is great. I wouldn't go anywhere else.

21 giugno 2021
Non scritta su invito
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Risposta di Wigs by Patti's Pearls

Thank you, Julie! We are always happy to help, and so glad you found our videos to be a source of comfort and education.

Valutata 5 stelle su 5

Merci à Patti’s Pearls

Merci à Patti’s Pearls, j’ai reçu ma perruque qui est de très belle qualité, merci.
Le suivi de commande est parfait , si vous posez une question on vous répond sans attente et avec gentillesse, merci au service client qui prend le temps de vous répondre et d’expliquer .
Sans hésiter je recommanderai une perruque chez ce marchand.

21 giugno 2021
Non scritta su invito
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Risposta di Wigs by Patti's Pearls

Je vous remercie des aimables paroles. Ce fut un plaisir de vous aider!

Valutata 5 stelle su 5

Customer service of the highest level.

I can honestly say you couldn´t ask for any better customer service. I was worried about asking too many questions via email as this was the first time buying a wig which was quite stressful.
The email responses were quick and could not have been more helpful and kind.
I 100% recommend purchasing from this company.

17 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Love Scene Stealer

Love Scene Stealer! Didn’t want to take her off. Felt like a new woman! I think it would work for anyone. Part her anywhere, layers are perfect and the lace front - invisible but you just want to show it to everyone!

6 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Yes yes yes!

I love the people who answer the phones. I spoke with a Nikki on the phone and she was so nice, she really cared and wanted to make everything perfect! Highly recommend.

30 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

I ordered miles of style

I ordered miles of style. Just love it. It is so soft and looks so real. I made a mistake and ordered one from another company. They did not stand behind their poor quality. Never buy unless you order Patti's Pearls wigs.

9 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Tyler by ROP Purchase

Patti's Pearls is my favorite place to buy wigs online. They are always very professional and easy to deal with. I had ordered another wig which was to be on backorder for another two months. Rather than wait, I asked if I could just get a credit so I could order another wig that I could get right away. No problem. They handled my request with no questions asked.

As far as the Tyler wig, I just love its short, flirty style. The shorter wigs look better on me. There is quite a bit of volume (permatease) on top, which is right up my alley, as it gives me height. I have it in a couple of colors, but my favorite is Strawberry Swirl (a cool-toned redish color with blonde highlights throughout). You won't go wrong with Patti's Pearls.

6 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

A favorite business

This is an amazing company that will go the extra mile for their customers. I am incredibly loyal to them due to their personal service over the years. They are reliable and honest. If there is a mistake, they are quick to fix it.

26 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

So helpful, great customer service!

The girls were so helpful to me. They sent me several possibilities that might wrk for me and I picked one out. I just received it and it’s very beautiful and I am pleased with it . Gonna get my hairdresser to trim some bangs shorten it a bit but I thinking’s gonna be perfect! Very pleased!

12 marzo 2021
Non scritta su invito
Valutata 5 stelle su 5

Patti's Pearls is simply a tremendous…

Patti's Pearls is simply a tremendous company. Every person I've talked with has been kind and very helpful. They really know their customers, which is why I respect them. Patti Joyce lives her mission every single day. I recommend her all the time to anyone struggling with hair loss, because she knows it's not "just hair." For most of us, it's... us.

25 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

I love Patty’s Pearls

I love Patty’s Pearls! I can not say enough good things about this company and their customer service. I know nothing about wigs and was concerned about choosing the right color and size but customer service helped me through the entire process. There are also amazing YouTube videos. I ended up buying Pretty Please by Raquel Welch in shaded cappuccino and it is BEAUTIFUL!

25 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

My wife has never been as thrilled…

My wife has never been as thrilled with…
My wife has never been as thrilled with a company as she is with this one. I have quite enjoyed the pieces she has bought from this company. They make her look and feel beautiful. Happy wife, happy life, thanks to Patti's Pearls.

25 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Patti's Pearls is outstanding…

Patti's Pearls is an outstanding company that has been transparent and as helpful as possible! I purchased City Roast by Belle Tress and couldn't be happier with the piece. It came extremely fast and was of great quality. So I would definitely recommend Patti's Pearls to anyone who wants quality in product and in service

25 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

I AM A NEW WIG PURCHASER WITH THINNING…

I AM A NEW WIG PURCHASER WITH THINNING HAIR DUE TO HYPOTHYROID. IT HAS BEEN A PLEASURE TO WATCH YOUTUBE VIDEOS PATTI HAS PROVIDED. IT HAS BEEN GREAT TO BE ABLE TO MAKE PURCHASES AND RETURN THEM WITH NO HASSEL AT ALL! I AM GOING TO KEEP ON LOOKING. I KNOW WITH PATTI'S HELP, I WILL BE A WIG WEARER IN NO TIME!

24 febbraio 2021
Non scritta su invito

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