I found the advisor, Karima, was incredibly helpful. His calm and reassuring manner was excellent as was his knowledge. He was able to sort out my connection issues. It was the way it was done , with... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Wifi has been shocking on Normandy Barracks, averaging 4mbps at best. My laptop came close with 230kbps. On the other hand, JAMES was very helpful and provided amazing customer service in trying to tr... Leggi di più
L'azienda ha risposto
Speaking to a young lady today called Lilly, who was cordial, helpful and importantly had perfect diction. All issues resolved to my satisfaction. Thankyou Lilly. Kind regards Freddie. 🙏... Leggi di più
Each customer service assistant I've spoken to has been very helpful; Ben and Sophie were my first contacts. They were pleasant and professional and listened carefully to my issue. However, the proble... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
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Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
Informazioni di contatto
Level 5, The Grange 100 High Street, N14 6BN, Southgate, London, Regno Unito
- 02080901290
- support@wifinity.co.uk
- wifinity.co.uk
4,7
Eccellente
7K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent Service
Excellent Service, he was extremely polite and very helpful. Would highly recommend.
14 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for this positive review Sonia. Kind regards, Emma, Customer Service Manager
I’m giving a five star rating today because…
I’m giving a five star rating today, only because I received excellent help from Lily in customer services. Although my problem couldn’t be fixed today, Lily was happy to give me a full refund today.
Wifinity are contracted by Parkdean Holiday Park at Withernsea Sands, for their WiFi connectivity, and the Park itself couldn’t or wouldn’t deal with my problem of having no internet. I don’t think they were too bothered, they just sent me in the direction of Wifinity, who will refund me, and hopefully the next holiday maker will have better luck.
Thank you, Lily, it was a pleasure speaking to you.
14 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you Ande for taking the time to share your experience. I am sorry to hear we were unable to get your connectivity up and running. Kind regards, Emma, Customer Service Manager
Lily was extremely helpful!
Lily was extremely helpful and sorted my issue very quickly, great experience.
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for your review Grant. Kind regards, Emma, Customer Service Manager
Fantastic customer service when I had…
Fantastic customer service when I had an account issue
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for you positive review Kez. Kind regards, Emma, Customer Service Manager
Always manage to sort out my connection…
Always manage to sort out my connection problems with no drama, their instructions are super clear and they never talk down to you. Staffed by the best support team ive ever had the pleasure to have to call
Special mention to Lily for her help this evening
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for taking the time to share your experience. it is greatly appreciated. Kind regards, Emma, Customer Service Manager
Karima was very helpful
Karima was very helpful, I got all of the help I needed and sorted my issues immediately, even called me back after my signal dropped. Top service.
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Callum, Thank you for taking the time to leave Karima this great review. Kind regards, Emma, Customer Service Manager
Technical Issue
Hi, I had a technical issue and spoke to Lily. She was very helpful and resolved my issue expertly. Thankyou again lily for your help
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Paul, Thank you for this great feedback, I will be sure to pass your comments onto Lily. Kind regards, Emma, Customer Service Manager
BILAL was excellent despite a…
BILAL was excellent despite a challenging conversation, and many technical issues. Very pleasant guy.
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for your positive review Gary. Kind regards, Emma, Customer Service Manager
I had spoken to Karima today regarding…
I had spoken to Karima today regarding my account. He was most helpful, polite and understanding. Excellent service. Many thanks
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Jason, Thank you for taking the time to leave this 5* feedback. Kind regards, Emma, Customer Service Manager
Had to call customer services for an…
Had to call customer services for an issue I was having connecting my phone to the wifi.
Lucky for me my advisor was Lily who was amazing guiding me through my issues with exceptional helpfulness and patience'.
Although the issue wasn't resolved my case was passed onto the relevant people
An absolute credit to your company
9 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Philip, Thank you for taking the time to leave Lily this lovely review. I will be sure to pass your comments onto her. Kind regards, Emma, Customer Service Manager
Quick and no wasted effort.
Karima was the deskee that I got, quick and professional. Good work.
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for your review, great to see how happy you were. Kind regards, Emma, Customer Service Manager
Customer Service is really Amazing
Customer Service is really Amazing
Sophie, you are a star . Sophie helped me with the WiFi connection issue very easily and professionally. My WiFi is connected to my laptop and other phone, but the phone which I use daily for work isn’t connected to the WiFi and that makes me really annoying.Sophie helped me from this trouble , even I am worried she handled it very politely and gently. You are a star and I appreciate your support and effort.
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for taking the time to leave Sophie this great review. Kind regards, Emma, Customer Service Manager
Excellent and attentive staff
Karima was extremely helpful and attentive understood and dealt with my inquiry expertly
13 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for your feedback Tyler. Kind regards, Emma, Customer Service Manager
Andrea was very helpful and patient…
Andrea was very helpful and patient with me explaining carefully what do to. I am hoping the problem I have reported will soon be solved
12 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for this great review Julie. Kind regards, Emma, Customer Service Manager
Katie answered quickly
Katie answered quickly, understood the problem and resolved within seconds.
11 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for your review John. Kind regards, Emma, Customer Service Manager
Checked in over Easter Holidays and…
Checked in over Easter Holidays and ordered the premium package but could not get it to work. Called customer service and after trying a few things it was all sorted. Katie was really helpful and understanding.
10 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Paul, Thank you for taking the time to share your experience. Kind regards, Emma, Customer Service Manager
Initial WiFi Issues
Checked in great, very clean. Had some issues connecting to WiFi but James at customer service was really helpful, with some extra advice for our stay. Thank you James! Julie and family
10 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Julie, Thank you for taking the time to leave James this great feedback. Kind regards, Emma, Customer Service Manager
Thanks for your help Sophie
Sophie was helpful and friendly. Fixed my problem quickly and professionally . Thank you!
8 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for this positive review Claire. Kind regards, Emma, Customer Service Manager
Lily is amazing helpful she sort…
Lily is amazing helpful she sort connection Internet thank u
8 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Sadhna, Thank you for taking the time to leave Lily this positive review. Kind regards, Emma, Customer Service Manager
Gem was patient and efficient. Thank you.
Gem was patient and efficient
7 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for this great review Mark. Kind regards, Emma, Customer Service Manager
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