I found the advisor, Karima, was incredibly helpful. His calm and reassuring manner was excellent as was his knowledge. He was able to sort out my connection issues. It was the way it was done , with... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Wifi has been shocking on Normandy Barracks, averaging 4mbps at best. My laptop came close with 230kbps. On the other hand, JAMES was very helpful and provided amazing customer service in trying to tr... Leggi di più
L'azienda ha risposto
Speaking to a young lady today called Lilly, who was cordial, helpful and importantly had perfect diction. All issues resolved to my satisfaction. Thankyou Lilly. Kind regards Freddie. 🙏... Leggi di più
Each customer service assistant I've spoken to has been very helpful; Ben and Sophie were my first contacts. They were pleasant and professional and listened carefully to my issue. However, the proble... Leggi di più
L'azienda ha risposto
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Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
Informazioni di contatto
Level 5, The Grange 100 High Street, N14 6BN, Southgate, London, Regno Unito
- 02080901290
- support@wifinity.co.uk
- wifinity.co.uk
4,7
Eccellente
7K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I would like to thank Elle for halp she…
I would like to thank Elle for halp she was fantastic help to a not IT person
27 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for this positive review. Kind regards, Emma, Customer Service Manager
What a pleasure talking to Karima this…
What a pleasure talking to Karima this afternoon
Very knowledgeable and helpful. Still a connectivity issue to solve I hope I speak to her again when I next phone
Thank you Karima
Vivienne
27 aprile 2026
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Risposta di Wifinity
Thank you Vivienne for taking the time to leave Karima this lovely feedback. Kind regards, Emma, Customer Service Manager
Karima was very knowledgeable helpful…
Karima was very knowledgeable helpful and polite.
27 aprile 2026
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Risposta di Wifinity
Thank you for this great review Heather. Kind regards, Emma, Customer Service Manager
Quick and easy
Karima really helped me , I had a very quick and easy experience
26 aprile 2026
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Risposta di Wifinity
Thank you Mason for taking the time to leave Karima this great review. Kind regards, Emma, Customer Service Manager
You provided me with WIFI to my holiday…
You provided me with WIFI to my holiday home last year. To be honest it was all a bit of a blur as I'm a bit rubbish with the internet. It's time to renew my contract for this year. I should not have worried as your representative Sophie made it all very easy to renew. Thanks.
25 aprile 2026
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Risposta di Wifinity
Thank you Neil for taking the time to share your experience. Kind regards, Emma, Customer Service Manager
Sophie was great and helped me…
Sophie was great and helped me efficient and effectively
25 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for this great review. Kind regards, Emma, Customer Service Manager
Cancelled my monthly subscription
Cancelled my monthly subscription with sophie today. They were quick, helpful and got me sorted out in no time. Thanks sophie
25 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for taking the time to leave Sophie this lovely feedback. Kind regards, Emma, Customer Service Manager
One year in
One year in, and I can confidently say this internet service has exceeded my expectations. The pricing is fair, the connectivity is rock-solid, and the speed has been consistently impressive — perfect for everything from streaming to work.
But the real highlight is the customer service. Every interaction has been smooth and helpful, and Sophie H deserves special recognition for her exceptional support. She truly made the experience feel premium.
I’m extremely pleased with the service and would happily recommend it to anyone looking for reliable internet.
20 maggio 2025
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Risposta di Wifinity
Thank you Mohammed for taking the time to leave us this wonderful review, it is greatly appreciated. Kind regards, Emma, Customer Service Manager
Katie was brilliant and promptly helped…
Katie was brilliant and promptly helped me sort out the MAC address issue. Recommended company and definitely great customer service and they have people who know what they doing.
24 aprile 2026
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Risposta di Wifinity
Thank you Rabi for this positive feedback. Kind regards, Emma, Customer Service Manager
Risposta di Wifinity
Thank you for your review. Kind regards, Emma, Customer Service Manager
The Wi-Fi is very good and the staff…
The Wi-Fi is very good and the staff are very polite and friendly 10-10
24 aprile 2026
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Risposta di Wifinity
Hi John, Thank you for this great review. Kind regards, Emma, Customer Service Manager
Amazing customer service.Thank u so…
Amazing customer service.Thank u so much Katie for the service u provided .It is appreciated 👍
23 aprile 2026
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Risposta di Wifinity
Hi Teena, Thank you for taking the time to leave Katie this lovely feedback. Kind regards, Emma, Customer Service Manager
Bilal was a great help and patient.
Bilal was a great help and patient.
23 aprile 2026
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Risposta di Wifinity
Thank you Susan for this 5* review. Kind regards, Emma, Customer Service Manager
Very good service offered by Bilal
Very good service offered by Bilal, tried lots of different things to get me connected to the internet,alas , he couldn’t do it, not his fault, I ended up getting a refund
23 aprile 2026
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Risposta di Wifinity
Hi Allison, Thank you for your review, Im sorry we were unable to get your connection up and running. Kind regards, Emma, Customer Service Manager
On phone assistance
Lily assisted me to get setup within the shortest possible time.
Happy customer
23 aprile 2026
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Risposta di Wifinity
Thank you for this great review Frederick. Kind regards, Emma, Customer Service Manager
I had a great experience with Sophie…
I had a great experience with Sophie this evening I’m 87 years
And she talked me through it so
Wonderful not getting in anyway
Up tight with me I ask some stupid questions like Sophie said turn of Wi-Fi I saidHow I am so pleased with my self because I could follow all her instructions.
22 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for taking the time to leave this feedback for Sophie. Im glad to hear you were happy with the service she provided you and you were able to follow her instructions. Kind regards, Emma, Customer Service Manager
Caravan internet
After a month of waiting for our Internet to be sorted I spoke to Lilly. She talked me through every step of the way, ( as im not very technically minded). After she talked me through all the checks, and was very patience, we still couldn't get it working. So we are now waiting for the tec team to arrive to fix the issue. Thank you Lilly for your time and patience, and hopefully we get a conclusion to the problem
22 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you for this review Dawn, I will be sure to pass your comments onto Lily and we hope that your issue is resolved soon. Kind regards, Emma, Customer Service Manager
Lily is so patience for helping me…
Lily is so patience for helping me sorting out my PC connection issues. We tried several ways and enven cost her nearly 40 minutes to solve my problem. But during the whole journey, she is so patience and would like to listen to me (as Im bran new to this PC thing and also a foreigner who is not good in english).
22 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you Tracy for taking the time to leave Lily this great feedback, its lovely to hear how happy you were with the service she provided you. Kind regards, Emma, Customer Service Manager
Spoke to Sophie from Wifinity
Spoke to Sophie from Wifinity, she sorted my query out, very helpful and professional.
20 aprile 2026
Non scritta su invito
Risposta di Wifinity
Thank you Lee for taking the time to leave Sophie this lovely review. Kind regards, Emma, Customer Service Manager
Parkdean wifi issues
I had an issue with the wifi whilst on holiday. I made a phone call and within minutes it was resolved due to a service issue. Sophie was very professional , friendly and understanding . Fantastic service and she was happy to pass on any feedback I had . Thankyou Sophie
21 aprile 2026
Non scritta su invito
Risposta di Wifinity
Hi Connor, Thank you for taking the time to share your review, it is greatly appreciated. Kind regards, Emma, Customer Service Manager
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