I purchased a coffee milk jug from this company. The jug was not as described or photographed. I asked for a full refund. The return process was very easy and a full refund was paid.... so no iss... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Has to email the team to remind them I had brought an item. No acknowledgment email sent once the stovetop espresso machine was purchased so wasn’t sure I was going to be sent my coffee machine. I hav... Leggi di più
I recently ordered a 150ml Aluminum Moka Pot with a Transparent Lid from White Donkey, and I’m absolutely thrilled with the experience! From the moment I placed my order, the team went above and bey... Leggi di più
Great looking product for my needs just have to go fishing to test how it will cook my catch yum freshly cooked NZ snapper
Dettagli dell'azienda
Scritti dall'azienda
Hi, I’m Tony – founder of White Donkey and a lifelong coffee lover. For me, coffee isn’t just a drink, it’s a daily ritual. After years of experimenting with every brewing method I could get my hands on, I noticed a common frustration — some of the best coffee gear was either hard to find or overpriced locally. That’s what inspired me to start White Donkey in 2020: to make quality coffee tools more accessible and affordable for everyday coffee lovers. We began as a small, independent business and quickly grew thanks to the support of passionate customers who care about their coffee as much as we do. In 2023, we launched our website to bring our growing range to even more people. From moka pots and pour-over kits to espresso accessories, grinders, kettles, fryers, and home coffee roasters — everything we stock is hand-tested by our team to meet the high standards we expect in our own brews. We ship fast, our prices are fair, and we're always here to help with product advice or brewing tips. We're not a big company — and we like it that way. It means we can stay focused on what matters: quality products, personal service, and sharing our love of great coffee. Thanks for supporting independent business — and for making better coffee at home with White Donkey.
Informazioni di contatto
Auckland, Nuova Zelanda
- support@whitedonkey.co.nz
- whitedonkey.co.nz
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
This is my second purchase and l was…
This is my second purchase and l was very happy with my first
I purchased a coffee milk jug from this…
I purchased a coffee milk jug from this company.
The jug was not as described or photographed.
I asked for a full refund.
The return process was very easy and a full refund was paid.... so no issues as mistakes happen in business.
Easy to order. Great service
Easy to order. Coffee (java) is great, price is good, delivery is fast, even rurally. Great 👍
Great trader
Great trader. Excellent communication, prompt action and fast delivery. Highly recommended

Risposta di White Donkey Coffee
Great to drink if only a bit burned by me.
Once roasted in my copper French Roaster =it tasted something like burned coffee.
Easy product reviewing and straight…
Easy product reviewing and straight forward kart checkout. Thanks
Great all round!
Great all round! Pleased with the service, delivery time and the kettle.
Looks pretty but wouldn’t purchase again
Has to email the team to remind them I had brought an item. No acknowledgment email sent once the stovetop espresso machine was purchased so wasn’t sure I was going to be sent my coffee machine. I have been using the item for 2 weeks now. It works but the quality of the item isn’t great. The lid is not centred, so while the coffee brews it spits and splutters past the lid leaving a mess on the stove. The edges of the lid are sharp so there is a risk of cutting yourself while using or cleaning it.
Easy payment and quick delivery.
Le colis commandé est arrivé rapidement…
Le colis commandé est arrivé rapidement et sans dommage conforme à la commande.
Excellent product
Excellent product. Wish it was 800w instead of 600w.
Just would make it boil water a little faster
Great service
Very prompt delivery
Very prompt delivery, great coffee beans, and once roasted we have blended and enjoying many different types.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







