Whirlpool Canada Recensioni 105

Bought whirlpool oven 5 days ago, it’s already broken down.
Zero star for there appliances and another zero for there costumer service.
Never again to buy any of there appliances.

Our brand new wash machine actually it's about a year and a 1/2 old broke down shortly after we got it and it was under the 1 year warranty but the exact same thing has happened to it the exact same repair 8 months later and now it's gonna cost me $650 to fix it do not purchase a Whirlpool do not put some money into somebody else

Whirlpool regroupe plusieurs marque, nous avons recu en début 2024 notre premier appareil de 3 (1 Lave Vaisselle Jennair, 2 Réfrigérateur Frigidaire et 3 four encastré combiné avec micro-ondes Jennair).
Le Lave Vaisselle livré, DOA (Mort a l'arrivée), le technicien confirme il faudrait changer le moteur et le panneau élecronique. Remplacement exigé et réussi.
2 Réfrigérateur, 9 mois après livraison le tuyau de a machine à glace trop tendu fend, 2 mois pour avoir et remplacer le tuyau par technicien.
3 four encastré avec micro-ondes, JMW2430LM, message d'erreur en début 2025, il faut remplacé le panneau de contrôle, au premier mai le technicien se présente, mais le panneau recu n'est pas le bon. mi-aout enfin un nouveau panneau, on le remplace, mais le lendemain plus rien ne fonctionne. Erreur F9E0.
Expérience : 3 / 3 en problème après moins d'un an. qualité 0, soucis du client 0.
Les compagnies qui font le service pour Whirlpool ne sont pas a blamé puisqu'ils reçoivent les pièces du fabricant.
De plus le suivi est totalement déficient de la part de Whirlpool, le centre d'appel blâme continuellement les compagnies de service, en indiquant pas les détails du rapport d'appel.
En 2025 je crois qu'il faut éviter Whirlpool.

My rating is zero, not one. The worst experience in my life with product quality and customer service.
We got a brand new laundry pair with a new house. Washer died in the middle of the cycle with our bedding inside after 3 weeks of use. Whirlpool tech was not available for 4 weeks. We had to pay a 3rd party tech to open the hatch as laundry started to smell. The Whirlpool tech wasn't sure how to fix it. Ordered random parts (6 weeks lead time plus 5 weeks to wait for the next visit). We called local repair shop. The parts were available immediately if not on warranty.
The dryer started giving us problems after about a year and quit after 18 months. The local tech tried to fix it but new problems just kept popping up. When he called Whirlpool tech support, they suggested to start replacing major parts one at a time ($600 per part).
Ironically, this wasn't the worst of it. When I called Whirlpool customer service, there wasn't even a slight embarrassment on their side about the appalling quality and reliability of their products. They offered me 15% off the next purchase (as if I would ever buy another Whirlpool product). I kept insisting that they should fix the dryer at their own expense. But I was told, this is not how Whirlpool does business. Eventually, the "supervisor" offered me 30% off a new dryer purchase. I said, I will think about it. Just send me the discount code. He said, I am going to do it right now. I never received the code. I also never received even a slight apology for the inconvenience they had put me through.
STAY AWAY FROM WHIRLPOOL PRODUCTS AND THE COMPANY AS A WHOLE! THE PRODUCTS ARE GARBAGE AND THE COMPANY HAS NO CONCEPT OF CUSTOMER SERVICE OR RESPOSIBILOITY FOR THE QUALITY OR RELIABILITY OF WHAT THEY SELL

$1,000 Wasted — Whirlpool Has No Idea What They’re Doing
My fridge developed a constant loud noise and never stops running. Whirlpool sent technicians multiple times, but instead of fixing the problem, it has been treated like a trial-and-error experiment at my expense.

They clearly have no idea what’s going on or how to fix it. After paying nearly $1,000 in repairs, I’m left with the exact same broken fridge I started with. This is not service it’s a waste of money and blatant disregard for the customer.

I will never buy from Whirlpool again and would warn anyone considering their products or service to look elsewhere.

I bought a Whirlpool refrigerator last year for over $1800, Model # WRQA59CNKZ. Recently, it started showing an alarm, so I contacted customer service. They sent a technician who quoted me over $1600 to fix it — almost the cost of a new fridge! On top of that, the customer service was terrible — unhelpful, slow to respond, and not willing to offer any reasonable solution. Very disappointed with both the product and the support.

If I could give 0 I would. I have never seen such horrid customer service in my life. My mother bought a new condo with all whirlpool appliances. The microwave makes a huge clang when you shut the door.(sounds like ghe bottom is falling out). the answer it is all good it does not stop you using it???? But it is brand new and is not correct, they are doing nothing but intimidating a senior citizen and ducking blame. I will never buy from them again. It is Shamefull.

Worst customer service and appliance from this brand is very poor quality. Need more and more maintenance. I spoke to supervisor name Katie didn’t try to help she was just trying to make me to buy their product instead of helping with existing product that I bought just before one year. I bought brand new and it has manufacturer defects and I have to throw in garbage just after 14 months of use.

Currently on hold with whirlpool......
I purchased a new Maytag washer 3 months ago. It quit working 3 weeks ago. The serviceman originally came and told us he needed parts. It would be about a week. Fair enough. They never called back so I called them after a week. The woman said they ordered the parts that morning and it would be another week. A week later the technician comes back to our house. He installs the new motherboard and some kind of a harness. He said the new motherboard was no good out of the box. Puts the old one back in and puts the washer on rinse. Says its fixed and leaves. My water sensor alarm went off shortly after. (The technician installed some other piece with the motherboard and it leaked because he didnt put it on correctly). He came back, fixed the leak and said he didnt know what was wrong with the washer. He said he would call whirlpool and get back to us. He didnt call back.
While the technician was working on the washer he put a large dent in our dryer. This guy is huge and he was climbing over our dryer to get to the back of the washer. I called their office the next day. The woman who answered was quite rude and said they were ordering parts( I havent told them about the damage yet) and she made an appointment for 2 weeks from that day.
I called whirlpool and spoke with a supervisor who said they would look into the issues and call me back. It has been a week and no call back. ( still on hold here ...33 minutes so far) . I give up. I am going to town and buying a new washer (not whirlpool) to replace our new washer. We cant go indefinitely without a washing machine. I have no faith in the local repair shop or whirlpool to get this fixed in a timely fashion.
Update - 44 minutes on hold. For the last 10 minutes they say my estimated wait time is 1 minute about every minute or so...... :|

Home depot purchase of Whirlpool dishwasher. Only lasted 15 months before board blew. Whirlpool canada unresponsive and also directs you to a number where you are put on hold for eternity. No recourse , no service, pass the buck . Do not buy appliances from this company!

Washer broke down in less than a year (ie, poor quality). Although under warranty, the customer service experience has been horrible. Long waits to get a hold of someone; no call backs as promised; no timeline on repair time, etc. How disappointing from a brand name product.

Terrible. It took longer >30 days to fix a dryer which broke after 4 years. Maytag washer and dryer. There was a sticker on the machine stating 10-year warranty. BS. It's broken numerous times. They don't care. They don't provide service. Avoid Whirlpool and their products including Maytag at all cost.

6 years ago we purchased a Whirlpool appliance package. The electric range is now at the dump. The oven quit working accurately and the stove elements were becoming unpredictable. The guy to fix it couldn’t. Model # YWFE550S0HZO electric with convection

I have a whirlpool washer from June 2022 model WFW6620HC3. For the last 8 months it has been leaking during the clean wash cycle. When the last technician came out he determined it was sudsing from the vent area. My dad and sister have the same machine (purchased a few years earlier and they have suds in the machine during the wash cycle, yet no leaks. In fact, my dads often has suds left in the drum after the cycle has complete and no leaks!) My other sister has an LG washer that produces suds on the clean washer cycle and she doesn't have any leaks from her machine either. He stated this was most likely because whirlpool changed the design in the vent for my model. This is very poor/flawed design. When he called to speak with an agent from whirlpool he explained that I use HE liquid detergent (tide and ivory snow) and for large loads I measure to 1 on the cup and for small/medium loads I use less than 1. I measure half way up to 1 and I run the cycle every 30 washes when the clean washer light comes on. Clearly, this is not due to too much detergent being used, yet that is what the whirlpool agent said. I use significantly less than what is instructed on the detergent bottle. It is unacceptable to place blame on the customer when this is a poor/flawed design. The leak damaged my flooring underneath. These models should be recalled and replaced. I would also like to point out, the amount of detergent use is not stated in the manual. It's also not stated that leaks can occur due to this problem in the trouble shooting section. Very poor on Whirlpool to place blame on the customer instead of taking accountability for a poorly designed washer.

We purchased our Whirlpool stove a little over two years ago. Around 14-15 months after purchase—just outside the standard one-year warranty—we tried the convection bake and air fry features for the first time, and we began experiencing a loud 'tinging' noise from the fan. At that time, Whirlpool acknowledged the issue as a likely manufacturing defect and kindly assisted us with a repair, despite the warranty having technically expired (which we greatly appreciated).

Unfortunately, the same issue has now returned. While we use the convection feature infrequently, the problem has reappeared in the exact same way, indicating that the original defect was never fully resolved. Despite this being a continuation of a known issue, Whirlpool has declined to provide further support, citing that the product is now out of warranty.

This is extremely disappointing. We acted in good faith, reported the issue promptly, and accepted the initial repair as a resolution. It is clear now that the problem was not adequately addressed, and we are left with a recurring defect in a product we expected to last much longer.

I believe Whirlpool should stand behind its products and take responsibility for known manufacturing issues, regardless of arbitrary warranty timelines. They should offer a resolution that reflects the quality and integrity that their brand is known and paid for.

I recently purchased a Whirlpool Refrigerator, Model WRQ7A59CNKZ, for a total price of $2400, including taxes. It's a beautiful 4-door stainless steel fridge, but unfortunately, the ice maker hasn't worked since it was delivered. Despite following all troubleshooting steps, including resetting and unplugging the fridge multiple times, the ice maker only produced one tray of ice before failing again. The fridge seems to be trying to pull water into the ice tray, but it never succeeds.

I've contacted Whirlpool three times to arrange for a technician to service the fridge, but no one has reached out or shown up. I love the layout and style of the fridge and would like to keep it, but I paid for a fully functional appliance, including the ice maker. Given that I live 3.5 hours away from where it was purchased, returning it would be very inconvenient. I'm extremely disappointed with the lack of support for a brand-new, defective fridge.

I was advised to call back in 48 hours if I don't hear from anyone, which means I'll likely be making a fourth call soon. A bit ironic considering Whirlpool's slogan is "Every Day Care."!!

Bought a washer/ dryer (both in one machine). Every time I use it, it breaks down. Technician has been here 10 times in the first year and sits broken as I write this.
Whirlpool sold me a piece of crap and refuses to refund the $2500 we paid for machine. Whirlpool does not care about customer customer satisfaction. I have no choice but to take this to the dump when warranty runs out at end of month and will have to buy something else. I would give them no stars if that was an option.

Évitez l'achat d'appareils Whirpool. Ce sont des appareils peu fiable et de très mauvaise qualité. Deux ans après l'achat d'une laveuse, la transmission a du être remplacer et 2 1/2 ans après l'achat d'un réfrigérateur payé $2000 et il est déjà défectueux ( ne refroidit plus). Évaporateur troué qui perd tout le gaz refroidissant $200 pour un évaporateur neuf + valve + nouveau tuyeau de recharge et recharge de gaz $150 + cout du technicien $150 pour un total de $500. Pas normal de devoir remplacer cette pièce sur un réfrigérateur de 21/2 ans. Aussi la sécheuse on a dû changer l'élément chauffant $250 + la main-d'oeuvre $150 pour un total de $400. Des coûts importants pour les remettre fonctionnel et en état de marche. Alors on ne recommande pas cette marque car ce sont des appareils médiocres et de très mauvaise qualité.

I purchased an 11.6 Whirlpool fridge at Costco in March 23 and in May 24 it stopped working. A technician came and said that model has this problem and they need to replace a part. He returned and replaced the part and said this would never happen again.
Less than a year later, I have the same problem one month after warranty expired. Whirlpool agent said it's a machine and machines break down. He offered a 1 year warranty for $345 to repair. As this has happened twice in approximate 1 year intervals, I would have to repurchase on an annual basis.
If this is a defective item, can they not fix the issue rather than sell these products?

I normally don’t write negative reviews—almost all my reviews are positive. But after this experience, I felt I had no choice.

I purchased a Whirlpool Stove (Model: YWFES5030RZ) from The Brick’s online store, and it was delivered on Sunday, April 6, 2025. Once unboxed, we noticed the bottom drawer was misaligned and the oven door had an uneven gap—wider on the right side than the left. Clearly cosmetic defects.

I checked The Brick’s website and saw that product defects within the first year are covered by the manufacturer, so I tried calling Whirlpool. No response—it was Sunday. I also called The Brick store, but no one answered. The following day, I reached Whirlpool, and they scheduled a technician visit for Tuesday, April 8.

The technician arrived, tried for about 20 minutes, but couldn’t fix either issue. He admitted the drawer was flimsy and said he’d report his findings to Whirlpool. After he left, I contacted The Brick via online chat, sent photos, and was told to wait for the technician’s report before any action could be taken.

On April 9, I called Whirlpool to follow up. I was shocked to hear that the technician reported both issues as resolved. I explained that nothing had been fixed, but the rep insisted their notes were correct. I asked to speak to a supervisor, who agreed to send a second technician—but warned that if no issue was found, I’d be charged. Completely unacceptable.

The second technician came on Thursday, April 10, and immediately said, “This is how it’s designed—you bought a lower-end model.” I had no idea this was considered a “lower-end” product, but even so, I expect a new appliance to meet basic quality standards. He also took photos and told me to follow up with Whirlpool again.

By this point, I contacted The Brick store directly. After multiple calls, I reached someone who genuinely listened and assured me they’d try to help if Whirlpool didn’t resolve it.

On April 11, I called Whirlpool again. They confirmed the second technician’s report said “functioning as designed.” I reiterated that this wasn’t a functional issue—it was cosmetic. I even sent photos again, but the rep said she couldn’t see the problem and dismissed my concern, telling me “thousands of people have this model and don’t complain.” When I said The Brick needed a report from Whirlpool to proceed, she said they couldn’t provide one and that The Brick should speak with their Whirlpool rep. No ownership, no help.

Frustrated, I called The Brick again. This time I spoke to a different rep who told me they couldn’t do anything unless Whirlpool authorized it. I explained how I’ve been bounced between the two companies with no solution. His response: “Well, sir, it’s not 30 years ago.” That says it all. He kept quoting their policy to me!

I told him I would leave negative reviews and even contact CBC Go Public. He said, “That’s your prerogative.”

All I wanted was a properly functioning, cosmetically clean stove—or a replacement. I paid $1,461. I’m not asking for anything unreasonable.

My advice: Buy your appliances from a company that actually supports its customers. I should have bought from Costco. Instead, I got stuck with a flawed product and two companies pointing fingers at each other and me. Buyer beware.