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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Was a bit sceptical about ordering from here however after reading the good reviews my mind was put at ease.I ordered some Nike Travis Olives Thursday morning (yesterday) and they arrived early this a... Leggi di più

Valutata 5 stelle su 5

Absolutely love this company! The quality and price of the trainers are fantastic, the delivery charge could be a tad lower however saying this it is next day delivery 😀 so if you are in need of a qu... Leggi di più

Valutata 5 stelle su 5

I've been shopping with WhatsYourSize for quite some time, and I can't emphasize enough how exceptional their service is. I’ve had the privilege of utilizing their personal shopping feature, and it... Leggi di più

Valutata 1 stelle su 5

Since this is the only way to get communication with your company im leaving another review for a response. I left a review about a faulty jumper the letter have come off the front of jumper, to which... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di scarpe
  2. Negozio di abbigliamento
  3. Negozio di abbigliamento sportivo
  4. Negozio di abbigliamento streetwear

Scritti dall'azienda

We are a trusted seller of high end and exclusive products to customers worldwide. As a small business we love receiving your reviews and knowing we have returning customers for life - in the rare occasion you are dissatisfied with your experience we have a great customer service team who will be more than happy to resolve any queries for you through either WhatsApp, email or Instagram message.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

1187 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 79% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Why no respond about my order?

Why no respond about my order?? Trapstar decoded 2.0 jacket. I wait about 1m and no response. You only email me that I need to wait. Now my “shop” app write that my order go to refund, but where is refund??? Contact me asap

24 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great experience

Great experience! My order arrived on time and everything was exactly as described. Very satisfied.

19 dicembre 2025
Non scritta su invito
Valutata 2 stelle su 5

It’s mid…

I ordered an item on the 21st November and it didn’t dispatch until I had chased them up and email them on 3rd December… then my delivery came on the 5th of December.

I was just disappointed with the service and time I had to wait as I ordered my item a few weeks ago and I had to email them for them to remember my order

5 dicembre 2025
Non scritta su invito
Logo di Whatsyoursize

Risposta di Whatsyoursize

Hello,

Unfortunately there had been a stocking issue with your order, an email had been sent to explain this. I am glad we had worked tirelessly to fulfil this for you, and the item has been received.

Many thanks,

Valutata 5 stelle su 5

A very professional and quality…

A very professional and quality service. My order was easy to place with a quick delivery with regards to the turnaround. Everything was packaged super neatly which is perfect when you want to purchase something as a gift. Highly recommended!

1 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

late delivering

5 novembre 2025
Logo di Whatsyoursize

Risposta di Whatsyoursize

Hi Zitang Zhou,

Thank you for your review. We’ve checked your order details and can confirm it was placed on the 4th of November at 6:37 PM.

As stated in our shipping policy, orders placed after 11:30 AM are processed the following working day and delivered within 1–2 working days (excluding weekends and bank holidays).

Your order was therefore processed on the 5th and successfully delivered on the 8th of November in the morning, which is within the expected delivery timeframe.

We appreciate your feedback and will continue working to keep our delivery process as efficient as possible.

Kind regards,
Whatsyoursizeuk

Valutata 1 stelle su 5

No delivery

Order on 26th Oktober, Not sent out Til today, November 8th and no response to my emails. Will contact Paypal to get a refund.
Totally disapointed!!

3 novembre 2025
Valutata 4 stelle su 5

Great delivery

Overall this website and company have been prompt with delivering me my order. In fact, in that regard they have exceeded expectations. I have only given four stars because one Labubu box and packet was open - I believe this was because I ordered a specific Labubu and they had to check it before they sent it to me. I ordered one blind box as well. I am no expert, but both items appear to be authentic when I verified them through the popmart website. I feel I can't give five stars purely because one Labubu was opened. (Although, to be fair, I was 95% sure this was going to happen because the item wasn't listed on the website as a 'blind box'.)

13 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

Ordered a tracksuit, was meant to be with me in 1-2 days but then a week went by so I contacted them, absolutely terrible customer service, got about 2 messages back from them then got ignored for another week so now it had been two weeks then I messaged on instagram and WhatsApp never got a reply then emailed saying what’s going on and then they decided to just refund me.

23 settembre 2025
Non scritta su invito
Logo di Whatsyoursize

Risposta di Whatsyoursize

Hi Jayden,

We had kept you informed that unfortunately there had been a delay to your order. You had sent an email advising you would issue a bank dispute - we presumed that this had meant you no longer wanted the item and would prefer a refund.

We issued this refund immediately and had not ever denied you of one due to the delay in receiving your order.

Kindly note when you send multiple emails and whatsapps within a 24 hour time frame this does prolong your response,

Many thanks,

Valutata 3 stelle su 5

I liked the website

I liked the website. Goods arrived nicely packed and in time. I had to change the items as the sizes was wrong in my part
My Daughter also ordered this track suit from
different company without my knowledge
Ittiec to return mine for a refund but they have a an exchange policy only. Which is wrong. I sent several
Emails regards the refund but they chose to skirt round the issue. In the end my daughter was for dc to send her one bs k which she received a refund with no hesitation
It cost me over £15 to return it
Is another £5.99 to have the correct sizes sent to me. So In all nice website. But if you’re unsure of sizes style etc! Don’t expect a refund.
Please don’t lie. You don’t have a refund policy.
My items was the same price in several websites.
They was definitely not heavily reduced. I think you have a great website. But you don’t refund.
That’s fine. But people need to know this. We was lucky the other website did refund and u was able to change the sizes in yours.
Wish you luck and being truthful is the best policy you can have.
Look forward to shopping with you in the future

20 settembre 2025
Non scritta su invito
Logo di Whatsyoursize

Risposta di Whatsyoursize

Hello,

We had responded to all 8 emails you had sent us within our promised time frame. You had purchased a heavily discounted final sale item which is why we do not refund this. We do however allow exchanges to ensure you can get the right size.

Our prices are very competitive as we do not absorb the shipping costs into this. From customer feedback they are happy to pay shipping costs on the occasion they need an exchange rather than paying extra every time they shop so we can cover costs.

Thank you,

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