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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I was about to make an order from this company but saw the abundant poor reviews and decided against it. I like to do business with highly rated companies.

Valutata 1 stelle su 5

still haven't received my product after 17 days... Despite 2 different times of me contacting west coast shaving, the two tracking numbers for my two orders still aren't working (the two tracking co... Leggi di più

Valutata 1 stelle su 5

It's been 29 days since I ordered some simple shaving cream. I have no tracking number. Nobody answers their customer service line it's just constantly busy. Not sure if I'll ever get my order. Wor... Leggi di più

Valutata 1 stelle su 5

Terrible company. Ordered a full shaving kit for my husband as a gift. The package never arrived after 2 weeks, so I submitted a contact form 3 separate times through their website asking what had hap... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per barbiere
  2. Farmacia

Informazioni fornite da varie fonti esterne

West Coast Shaving is dedicated to providing the finest in mens grooming products available today. Our specialty is wet shaving, encompassing the best of the past and present. If it doesn't perform, we won't carry it. Our goal is customer satisfaction through superior service, a safe shopping experience, and a great selection at fantastic prices. West Coast Shaving has been a favorite destination for wet shavers since 2007.


Informazioni di contatto

1,2

Pessimo

TrustScore 1 su 5

3911 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Great website, Good Product, Need work on shipping and Customer Service

When finding wet shaving needs west Coast shaving is good, and product was well received in good shape. however customer service is less than knowledgeable on shipping, returning phone calls and updating wait list items. in this instance it was made very clear the shipping address was a business and had to be delivered during business hours, however no other shipping options were offered except fed-ex home. When this was discovered, called Fed-Ex and they stated that all the shipper had to do was change the address to home address and delivery would be guaranteed. I called WCS and they argued that delivery did not occur on Saturdays, however they would call. they indicated they could not change the address, so I did with Fed Ex to a Hold location. WCS also told me that FED-Ex told them it would not be delivered on Saturday, although 3 Fed Ex employees verified a Saturday Delivery. Low and behold it was delivered on Saturday, and had to drive 30+ miles to the Fed ex location to pick up the items. It seems as if WCS customer Services needs additional training in shipping procedures and how to handle them. Also those staff members need to review orders for special requests and handing information.

4 settembre 2014
Non scritta su invito
Logo di West Coast Shaving

Risposta di West Coast Shaving

Thank you Dave for choosing West Coast Shaving. I first off want to apologize for the confusion of this situation for you. FedEx ground delivery is typically Monday- Friday 8am-6pm. FedEx Home Delivery is typically Tuesday-Saturday 8am-8pm. I was under the impression that FedEx Home didn't deliver on Saturdays. We are sorry for the hassle with your package. Next time we will make sure to ship the order the correct method to arrive at the right destination in the right time frame. We are happy to even confirm with FedEx for you prior to the shipment. - Kevin

Valutata 4 stelle su 5

Great Service, Fair Prices

Very happy with my purchase. Well packed and shipped on time. Great products. Not the lowest prices. Shipping costs are a bit high.

4 settembre 2014
Non scritta su invito
Logo di West Coast Shaving

Risposta di West Coast Shaving

Hi Bill,

Thank you for taking the time to write us a review. I am glad to hear that overall you are happy with your purchase. We try and keep our prices as low ans competitive as possible, in many cases pricing them according to MAP (Minimum Advertised Price) standards which we must uphold with the manufacturers. As with our shipping costs being high, we do offer a variety of a shipping options which are all listed at the contracted rate that we receive from the carrier. We do offer free shipping on all orders over $80 as well everyday. We hope to do business with you again in the future and are always happy to help in any way we can. -Kim

Valutata 5 stelle su 5

Never had a bad experience with WCS

I've ordered blades and aftershave - both shipped quickly and were well packaged. Prices are always competitive and you get what you order. Definitely trust these guys.

4 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

No problems

I had no problems using West Coast Shaving to order Shaving Soap and After Shave Balm. Reviews of products were helpful and products shipped in a timely manner.

4 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Quick turn around

I received my order very quickly, especially given that I'm on the other side of the country. I haven't had enough time to use the shaving brush to fully evaluate it, but it seems good so far. I bought a small Omega 11047 and a travel tube for it. They both seem like exactly what I was looking for in travel shaving gear.

4 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

My beard is now fierce

I recently ran out of the Bulgarian Beard Wax and had the same feeling I get when I realize my cell phone isn't in my pocket. I found my product online for a great price and stocked up! Quick shipping. Awesome.

4 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

If you're a man, then this company is your guilty pleasure.

I absolutely love WestCoastShaving! They have competitive prices, and they actually care about their business as well as their consumers. By far one of the best companies I've actually had a pleasure working with. I wish every guy could check out this site and store, to see the outstanding customer service and high end products they offer.

4 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

A wet shavers paradise.

I received my shaving stand in just two days, pretty impressive considering that it was shipped from the West Coast to NYC. The selection on the website is so expansive, and the prices are very reasonable. I'd definitely do business with WCS again.

3 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Swell

Great blades, thought these things were obsolete. I am a satisfied, well shaved man. Thank you west coast

3 settembre 2014
Non scritta su invito
Valutata 5 stelle su 5

Most responsive dealer I have ever come across.

West Coast Shaving has been absolutely the best dealer I have ever come across on the Internet in terms of order accuracy, pricing and fast shipping. I have ordered from them twice now and received my order within three days each time. I will continue to do all my shaving gear shopping with them.

3 settembre 2014
Non scritta su invito
Valutata 4 stelle su 5

Offers great products but sometimes difficult to reach

Purchased Simpsons luxury shaving cream and razors variety pack. Great price and reasonable shipping rates. Did received order and shipping confirmation which was beyond there control. Called them to see if there was a delay in shipping and a trouble get getting in touch with them. This was before Labor Day. Managed to get them on the phone after the holiday. Overall good experience. Highly recommend the Simpsons shaving cream.

3 settembre 2014
Non scritta su invito
Logo di West Coast Shaving

Risposta di West Coast Shaving

Hi David,

Thank you for taking the time to write us a review. Customer service is very important to us and although we can be difficult to make immediate contact with at times we do try and return all phone calls and emails within 24 hours. Thank you for your patience and understanding with us, we look forward to continuing business with you in the future! Have a great day! Kim

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