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Valutata 1 stelle su 5

I purchased a rowing machine from wersports in 2020, and it was great, but now I need a new bungee cord for it, and they decline emails or telephone calls. In fact, they don't provide any support at... Leggi di più

Valutata 5 stelle su 5

Item was received on time. Very well Packaged. Had been looking for a while and took the plunge. Very heavy and stable bike, easily put together. Unfortunately the monitor was defective but after con... Leggi di più

Valutata 5 stelle su 5

Delivery experience was very good - was able to select a day suitable for us when someone was home. Have been using the bike/cross trainer product for a few weeks now with no issues. Only suggestion f... Leggi di più

Valutata 5 stelle su 5

Absolute bargain! Have never been able to commit to a gym full time, but having these weights at home have transformed my body and my outlook on my physique. Very happy with the quality and couldn’t h... Leggi di più

Dettagli dell'azienda

  1. Negozio di attrezzature sportive

Scritti dall'azienda

We R Sports - Fitness Equipment Retailer. Keeping Adults Fit in Cardio and Strength.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

85 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,3

Tutte le recensioni

(85)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

DO NOT PURCHASE FROM THIS COMPANY

I ordered €200 worth of equipment from We R Sports three weeks before Christmas as a gift for my son. By 25th December the order had still not arrived, despite many distressed emails being returned to me with reassuring replies. Now, on the 28th December, the order has still not arrived and I have just received an email saying that it 'will not be delivered until further notice'. This response came without any form of apology whatsoever or provision of a future discount. I have now had to cancel the order and buy from a reliable website, meaning my son has gone without a Christmas present this year. Considering the astonishingly bad customer service and dreadful delivery wait, We R Sports is definitely one to stay away from. I will never be ordering from this company again and I would strongly advise you not to, unless you are willing to wait indefinitely (possibly months) for your order.

28 dicembre 2020
Non scritta su invito
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Risposta di We R Sports

Hello James, thanks for contacting us, I'm deeply sorry to hear of what has happened. Unfortunately I can only find an order placed on the 11th January under your name/email.

I am not sure if we made things right already and re-ordered but if there is any outstanding issues I'd appreciate it if you could get in touch with me via contact@wersports.co.uk to get this sorted for you

Valutata 1 stelle su 5

STAY AWAY FROM WER Sports

Ordered two trampoline nets on the 6/4/2020 10foot 6 poles I received 10foot 8 poles, contacted WER sports & agreed to send them back, I paid almost £19 to ship back, received a refund 2/6/2020 for the goods only, no shipping cost refunded, contacted Amazon Customer Service who intervened and said the mistake was made by the seller & they have to cover the return costs, which has now been resolved by Amazon not WER sports.
Stay away from this amateur outfit as they seem only able to take money & sell goods but when there is a problem they absolutely do not want to know.

Updated: 7/7/‘22
See the reply from WER sports ?
TWO YEARS LATER, it’s okay guys go back to sleep.

2 giugno 2020
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Risposta di We R Sports

Thank you for leaving us a review.

While I totally agree that the situation is quite frustrating, we believe that this issue was an isolated incident. If you could get in touch with me via contact@wersports.co.uk

We would appreciate the opportunity at a second chance to make things right for you

Valutata 4 stelle su 5

Ordered a rowing machine it was…

Ordered a rowing machine it was delivered the next day, sturdy machine does the job! Happy with my purchase!

2 giugno 2020
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Risposta di We R Sports

This is great, Gemma :)

Thanks for taking the time to leave this review.

Valutata 1 stelle su 5

Don't waste your money

Well where do I start with my experience, I purchased an exercise bike as I am currently on lockdown and can’t go out so needed something to keep my active. So I bought one it came within 48hrs which I thought this is pretty good considering the lockdown measures that were in place last month. So I set it up was all working perfect for a whole week then suddenly an error message came up on the screen saying E1 so when I contacted them they told me to make sure the cables from the front post were connected which they were I can assure you. So I kept contacting them through eBay where I made the purchase and kept getting no response so I decided to start a return through eBay as item defective then finally they messaged me and all I kept getting from them was you’ll need to make sure it’s packaged up properly or we’ll take a percentage off your refund etc etc no apology for the item being faulty. So a collection was arranged on Monday for it to be picked up on Wednesday courier never showed up and they told me it was a system error so now I’ve opened a claim on eBay I’ve had enough of them they are money grabbing scumbags if eBay can’t give me a refund I’ll be taking legal advice regarding this. So don’t ever buy anything from this so called company.

19 maggio 2020
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Risposta di We R Sports

We are terribly sorry to learn that we have let you down. Your constructive criticism will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this to our attention. We are always looking for ways to improve. Please email contact@wersports.co.uk and allow us the opportunity to make things right by you. We appreciate your time and do hope that you will reach out to us soon.

Valutata 1 stelle su 5

Do not purchase from this company

Do not purchase from this company. Delivered spin bike, broken and unusable on arrival. Phone number disabled. No reply to email, Facebook message, twitter message, Instagram message. Told over a month ago via the only email ever received part in post. No sign of if . AVOID. AVOID. I would give zero stars if I could

19 aprile 2020
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Risposta di We R Sports

Thank you Angela for writing this review. Unfortunately I've tried to look into the email history of what has happened here and I am unable to find out what has gone on.

Can you please drop me an email to contact@wersports.co.uk so I can investigate this and make things right for you.

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