Excellent masks that are great quality & comfortable to wear for long periods of time. I use these when I'm in healthcare spaces, crowded public transport & air travel, and any other space where I wan... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The mask sample packs would be way more useful if they had more types of masks per pack rather than a 2-3 mask types with a couple colors of each. Especially considering the sample packs are so frequ... Leggi di più
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Extraordinary & immediate customer service, unusual these days. Excellent products too. Have been wearing the KN95 3D masks for 3 years and I’m probably the only person I know who hasn’t contracted CO... Leggi di più
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The masks are excellent quality, fit my small face, great value, and are comfortable. Everyone I've spoken with is absolutely lovely. As someone who has had cfs/me for 21 years, the KN95 3D Pros in sm... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
WellBefore formerly HPPE Supply is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers doors. Shipping time takes 3-5 days max anywhere in the US. We are not motivated by greed, we are motivated by saving lives.
Informazioni di contatto
2015 McKenzie Drive Suite 106, 75006, Carrollton, Stati Uniti
- (214) 416-9009
- support@wellbefore.com
- wellbefore.com
4,5
Eccellente
12.405 recensioni
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The packaging has changed and is…Not fitting right
The packaging has changed and is impossible to open without scissors which defeats the purpose of taking them on the go. Who has scissors in the car? Or if I need a new mask when I am out.
Most important, the Wellbefore 3D KN95 Pro mask with adjustable ear loops no longer fit tight under my chin. They used to fit tight and now they don't. That is scary when a mask gaps. I am hoping that it's a bad batch, they are exchanging them, but I'm not hopeful. After years of searching for the right mask, I finally find it only to have it changed for some reason. I hope they fix the problem. I am not a easy fit for masks and they discontinued the ones I have been using forever and I was just starting to trust this mask.
12 febbraio 2026
Non scritta su invito
Risposta di WellBefore
We’re very sorry to hear about your experience and truly appreciate you sharing your feedback. We completely understand how frustrating it can be to have difficulty opening the new packaging, especially while on the go.
We’re also very sorry that the fit of your WellBefore 3D KN95 Pro mask isn’t what you expected. Safety and comfort are so important, and we understand how concerning a gap under the chin can feel.
We’ve already shared your feedback with our team regarding both the packaging and the mask changes, and we’re reaching out to you directly to help make this right. Thank you for giving us the chance to improve and support you.
Rating change
I gave this company a 1 star review because my shipment was misdelivered and I struggled to get resolution.
After several emails and the poor review, the company was prompt and courteous and provided a full refund. I appreciate them doing the right thing.
2 gennaio 2026
Non scritta su invito
Risposta di WellBefore
Hi there,
Thank you so much for taking the time to share your experience. We truly appreciate your patience while we worked to resolve the issue, and we’re glad we could provide a full refund and assist you promptly.
Your feedback is very important to us, and it helps our team continue improving our service. We’re grateful for the opportunity to make things right and hope to serve you even better in the future. 💛
Warm regards,
I have stage four bone cancer
I have stage four bone cancer. My oncology team shared your website with me. I love love love these. They are a really nice quality while at the same time cute and match my clothes. Thank you for making me smile!
28 gennaio 2026
Risposta di WellBefore
Hi there,
Thank you so much for sharing your kind words. 💛 We’re truly touched to hear that our products could bring a smile to your day.
It means a lot to us that you love the quality and style, and we’re so glad they can add a little joy while matching your outfits. Your support and feedback really brighten our day as well!
Wishing you strength, comfort, and many more smiles ahead.
Warm regards,
title
good experience buy from here but the amount of marketing emails they send me is crazy
28 gennaio 2026
Risposta di WellBefore
Hi there,
Thank you for sharing your feedback and for your purchase. We’re thrilled to hear you had a good experience with our products!
We sincerely apologize if our emails felt overwhelming. Your feedback is important, and we’ll review our communication frequency to make sure it’s better balanced.
We truly appreciate your support and hope to continue serving you in the future.
Warm regards,
Umer was polite and communicative and…
Umer was polite and communicative and helped me with my issue in a timely manner
9 febbraio 2026
Non scritta su invito
Risposta di WellBefore
Hi there,
Thank you so much for your kind words! 💛 We’re thrilled to hear that Umer was able to assist you promptly and politely.
We truly appreciate your feedback—it means a lot to our team and encourages us to continue providing the best support possible.
Warm regards,
There was an issue with the expiration…
There was an issue with the expiration dates. The company did a great job rectifying it. Very happy. Good prices, excellent customer care
9 febbraio 2026
Non scritta su invito
Risposta di WellBefore
Hi there,
Thank you so much for your kind words! 💛 We’re glad we could promptly resolve the issue with the expiration dates and that you’re happy with the outcome.
We truly appreciate your feedback about our prices and customer care—it means a lot to our team and encourages us to keep providing the best experience possible.
Warm regards,
Good luck correcting any issues with an order
I have a subscription and generally have not had issues with that. However, when I tried ordering a one time order for someone else, experience was much different! I did not receive a receipt for that order or an order number. Just marketing emails with no useful information. There was an issue with the order and it seems that the wrong item may have been sent. There was also no packaging slip in the order itself. I have no way of verifying what was order and therefore was not able to request a refund/exchange. If I could I would give zero stars for this experience!!!
30 dicembre 2025
Risposta di WellBefore
We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Our records show that the order confirmation and shipping emails were successfully sent to the email address on file, and we also reached out to gather a few more details so we could investigate the additional order you mentioned. Unfortunately, we haven’t heard back yet.
We’d truly like the chance to make this right. Please contact our support team so we can continue looking into this and help resolve it for you.
excellent customer service
excellent customer service, resolved a coupon error quickly and in time for me to receive the masks on time, was very helpful and I got everything I needed.
2 febbraio 2026
Non scritta su invito
Risposta di WellBefore
Hi there,
Thank you so much for sharing your experience! 💛 We’re delighted to hear that our team could quickly resolve the coupon issue and ensure your masks arrived on time.
Your feedback means a lot to us and encourages our team to continue providing helpful and timely support.
Warm regards,
Question answered
I had a question about the free shipping option and it was answered quickly and courteously.
30 gennaio 2026
Non scritta su invito
Risposta di WellBefore
Hi there,
Thank you so much for your kind words! 💛 We’re glad to hear that your question about the free shipping option was answered quickly and courteously.
We truly appreciate your feedback—it encourages our team to keep providing helpful and friendly support.
Warm regards,
Good products at fair prices
Good products at fair prices. Great customer service. Easy to manage subscriptions and make one-time purchases. Also good communication if there is a stocking issue.
31 gennaio 2026
Non scritta su invito
Risposta di WellBefore
Hi there,
Thank you so much for sharing your feedback! 💛 We’re thrilled to hear that you’re happy with our products, prices, and customer service.
We truly appreciate your kind words about managing subscriptions, one-time purchases, and communication regarding stock—your support means a lot to our team and motivates us to keep providing the best experience possible.
Warm regards,
Easy to shop for a reliable mask with…
Easy to shop for a reliable mask with quick delivery!
24 gennaio 2026
Risposta di WellBefore
Hi there,
Thank you so much for your kind words! 💛 We’re glad to hear that shopping for your masks was easy and that you’re happy with the quick delivery.
Your feedback means a lot to our team and encourages us to keep providing reliable products and service.
Warm regards,
Extraordinary
I have never had an online order received, filled and delivered so quickly. And the followup has been remarkable. I am honestly gobsmacked!
23 gennaio 2026
Risposta di WellBefore
Hi there,
Wow, thank you so much for your kind words! 💛 We’re thrilled to hear that your order was filled and delivered quickly, and that our follow-up made a positive impression.
Your feedback truly means a lot to our team and motivates us to keep providing the best service possible. We’re so glad we could exceed your expectations!
Warm regards,
Exceptional product and customer service.
Exceptional product, quick delivery. Everything Wellbefore promised.
22 gennaio 2026
Risposta di WellBefore
Hi there,
Thank you so much for your wonderful feedback! 💛 We’re delighted to hear that our product and delivery met your expectations and that we could deliver on our promises.
Your kind words mean a lot to our team and encourage us to continue providing the best service and quality products possible.
Warm regards,
Have not received my order
Have not received my order
Good news!! I received my order!!
23 gennaio 2026
Risposta di WellBefore
Hi Suzanne, we’ve checked on your order and can confirm it’s currently in transit and on its way, with an estimated delivery date of February 5th as shown in your order confirmation email. We’ll also be reaching out to you directly with more details. Thank you for your patience!
Fits my small face well (I ordered the…
Fits my small face well (I ordered the small) and is very comfortable.
20 gennaio 2026
Risposta di WellBefore
Thank you so much for sharing! We’re glad to hear the small size fits your face well and that you’re finding the mask comfortable. We really appreciate your feedback!
I found you guys on a Google search and…
I found you guys on a Google search and was very happy with your pricing compared to other companies I have dealt with since 2016 and I try for the incentive of 10% off first purchase and free shipping now i didn't get the 10% off and that's why the 4 stars everything else was great I have called customer service and was told I will get the 10% refund and I am waiting going forward you guys are my favorite. Karen Sanders Thank you
23 gennaio 2026
Risposta di WellBefore
Thank you so much for the thoughtful review, Karen! We’re really glad you found us and that our pricing and overall experience stood out to you. We appreciate your patience regarding the 10% first-purchase discount—our team is already taking care of that refund for you. It truly means a lot to hear that we’re now your favorite, and we look forward to continuing to support you going forward.
I have small features
I have small features, and a standard mask comes up and blocks my eyes. The size small masks are a godsend! They are of great quality, the adjustable earpieces are perfect, and I could not be happier.
20 gennaio 2026
Risposta di WellBefore
Thank you so much for sharing! We’re thrilled to hear that the small size works so well for you and provides a comfortable fit without blocking your eyes. It’s great to know the quality and adjustable ear loops made a difference. We truly appreciate your feedback and are so glad you’re happy with your masks!
The masks are high quality and shipping…
The masks are high quality and shipping was quick.
20 gennaio 2026
Risposta di WellBefore
Thank you for your feedback! We’re glad to hear you’re happy with the quality of the masks and that your order arrived quickly. We truly appreciate your support!
Found exactly what I needed
Good prices, good selection, fast, accurate, free shipping.
23 gennaio 2026
Risposta di WellBefore
Thank you for your review! We’re glad you found exactly what you needed and that you enjoyed our pricing, selection, and fast, accurate shipping.
Good customer service
Unfortunately these masks didn’t work for my hard-to-fit face. My experience with their customer service was excellent, and the return process was easy.
21 gennaio 2026
Risposta di WellBefore
Thank you for sharing your feedback. We are sorry to hear that the masks did not meet your expectations. We understand that every face is unique, and sometimes a mask may not fit perfectly for everyone.
We noticed this issue was not reported to us earlier, but we want to make it right. One of our wellness advisors is already in contact with you to assist and ensure a satisfactory solution.
We appreciate your patience and the opportunity to improve your experience.
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