wed2b - Cardiff Recensioni 51

Service was good. However went to pick up my bridmaid dresses and they wanted to charge me for a hanger and cover. Not great after I just spent over £300. Sometimes it is these little things that make a difference.

My mam and I went to Wed2B Cardiff today and had the best service from the shop manager. What a lovely, accommodating and friendly lady. Nothing was too much trouble for her. I would definitely recommend the Cardiff store, especially Tania.

Thank you.

Cath and Mam x

Very underwhelming experience

Long waiting times with no heads up to then leave you half hour and be closed wait all day for your turn to not even received a proper service poor poor poor

The dress fitter was very helpful and listened to what i wanted thank you for everything

Erin and Ellie were amazing! They found my perfect dress on the first try, and insisted I try on more until I was fully sure that I was totally happy with my decision. They were so warm, supportive and helped me find the dress of my dreams within an hour! They never pushed the hard sell, and seemed truly invested in me getting the dress of my dreams. I couldn’t have asked for a better experience as a bride - thank you both so much!

I recently bought a dress from Wed2B, and the whole experience was fantastic. It was my first time shopping for bridal wear in-store, and the staff were wonderful. They were friendly, welcoming, and made everything so much easier for me. I can be very indecisive, but they quickly helped narrow down my choices, and before long I found a dress I absolutely loved. They also added accessories to help create the complete look and even styled my hair. I would definitely recommend visiting if you’re looking for friendly, helpful service and a great range of dresses and styles.

Charlotte and Erin really made my experience great, found my dress in 4 dresses after walking in without an idea of what I’d like! I’m over the moon and feel stunning, thank you so much

Excellent service Erin from Cardiff was brilliant she knew what suited me ,gave great advice & made me feel like a princess
Highly recommended x

Excellent! Friendly helpful. Made my day great. Listened to what I wanted in a dress and I found the perfect one 🫶🏼♥️ thank you so much!

Insanely exceptional service
I came in as a flustered bridesmaid whio had problems with dresses from other stores to find another dress. I was by myself and the staff helped me through all the fittings and made the experience really relaxed and like control had been regained. So grateful! Staff were friendly amd so incredibly helpful!

Had a great experience in Wed2B Cardiff. We had a wait as there was only one bridal consultant working that day but the wait was worth it. Tarnia was fantastic and took time to really listen and understand what I liked and didn’t like and I found my dream dress. I’m over the moon with my dress and would recommend the store to anyone. Thank you!

Blaize gave me a wonderful experience today. I felt listened to and understood when it came to what style I liked, what I envisioned and done everything for me during my appointment. Nothing was too much for me. Would highly recommend!

Wed2Be as a brand seem to be a great concept, and i’ve heard wonderful things about the Wrexham and Stoke stores (as the other bridesmaids got their dresses from there) but wow - I’ll never order or recommend the Cardiff store to anyone.

Firstly, when I went to try the dresses on, I was told that they had the 6 types of Bridesmaids dresses available to try on. I tried a few sizes, but the one dress I really wanted (Laila) they didn’t have in store in my size . Considering the whole point of wed2be is not to book, turn up and try on dresses, you’d think all would be available- it’s literally 6 dresses, regardless of the colour (as none were in the pink I was actually buying), but no. After waiting half an hour to try anything on I was shown to a dressing room. As I was trying dresses I was told the lady would come back to me to check in. She didn’t, so I stood awkwardly in the changing room curtain trying to flag someone down to bring another size for ten minutes (after 15 mins of trying and nobody coming to check). With others around it was pretty embarrassing.
When it came to paying, I stood for 15/20 minutes waiting to just confirm details and pay. The woman behind the desk had two associates with her. I was in next in line when a bride with her dress came to pay and this seemed to take priority. Neither associate could put the brides dress in the box so the manger of whoever she was did it. I assume they were being trained but surely having someone wait so long is a bit daft. Eventually I paid £20 for express delivery (6-8 weeks) and left.
Shock horror, the dress was not in store until week 9-10. I rang up during 7-9 weeks each time being fobbed off that its on it way and the store would call me. On week 9 I rang again, advising I am over the time expected and needed to book in a seamstress, to be told ‘yes its now in store’. Nobody called me to say as promised. This really frustrated me as I’m a new mum with lots on my plate, never mind not being called when told I would be. When I picked up I was asked if I had the paperwork, which nobody said i’d need to pick up. I was still given the dress so why it was relevant to delay this exchange is beyond me.
Honestly it was awful! My experience of becoming a bride would be ruined if I considered this shop so i’d avoid like the plague.
They need to shut shop for two days, train everyone properly, and put the customer experience at the forefront. I will be contacting for a re-imbursement of the £20 given it breached contract.

Older bride and deaf with no idea what I was looking for . The woman that talked me through the whole experience was extremely patient and understanding and made me feel at ease . She talked me through what I liked and disliked and there was no limit to how many dresses I tried on before deciding on the one . Great service , warm welcoming and lovely staff highly recommend.

Great experience at Wed2Be in Cardiff, can definitely recommend going on a Monday morning, it was extremely quiet, we were the only ones in the shop. Ellie welcomed us and served us. She listened to exactly what I was saying and chose a dress nicer than I could have imagined. She explained everything in such detail, listened to my likes/dislikes of each dress and I ended up choosing the first one she picked. It was as if she knew me better than I knew myself. I can’t thank her enough.

Shannon was extremely helpful she made me feel so comfortable and happy and I managed to find my dream dress she was so excellent

Big shout out to Ellie at Cardiff Wed2be totally at ease from the time of meeting was amazing finding the dress, couldn’t of made me feel more comfortable with finding my amazing dress, Thank you so much.

I am a larger woman, and I brought my fiancée with me today and the ladies there were very accommodating! He was included in conversations and I felt at ease from the moment I stepped through the door. No size was given to me, I wasn’t made to feel horrible! The 2 dresses I tried were not comfortable for me, but nothing was too much trouble, Ellie (? Sorry if I got your name wrong lovely!) listened to how I proposed to my partner, she was included tune with what I liked, and pulled a dress I instantly thought “hmmm, not really my thing…” BUT, I put it on, she chose accessories and a sparkly belt, helped me with a veil and hair pieces, and I felt so pretty, comfortable and confident! Honestly, nothing was too much for her and I walked away with the perfect dress for me! We had such a lovely time and I highly recommend anyone to go and spend time there. If I had to wait to see someone I can honestly say they are worth waiting for! Thank you again ladies!

I had a wonderful experience at Wed2Be Cardiff, looking for The dress.
Shannon was very very helpful and listened to my thoughts and feeling very well. She choose amazing beautiful dresses for me to try on, and helped me find the one dress! She made me feel comfortable to try on the dresses.

I wondered if you would allow your customers to browse while they wait for their appointment??? I think this would given me an opportunity to see and try something that i hadn't thought of? And allowing friends/family to see and choose too. Just a thought!

Also to maybe talk through the pricing Quote a little bit more with your customers. Looking at the recpict following the purchase, noticing charges for hangers/ dress bag / vale bag ect, I would have liked if this was mentioned or an option given regarding what was needed.