I would give zero stars if I could. They sent correspondence to my late uncle’s address, addressed directly to him, over half a year after being informed he’d died. They asked extremely sensitive a... Leggi di più
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Scopri cosa dicono le persone
Initial phone call was followed up quite quickly but no indication of how long it would be before emailed paperwork would arrive. Why when you have a cash facility must you be dragged through all the... Leggi di più
There has been no negative issues to date since we decided to deal with JUST for equity release. If any issues exist it would probably be the involvement with other company persons, messages and the o... Leggi di più
We made a mistake in our application and Shereen was very quick to point it out and send duplicate papers for us to complete. Once completed it too about 18 hours for our application to have been comp... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Here at Just, we're proud to be one of the UK's leading providers of retirement financial solutions. At Just we recognise that everyone's retirement needs are different. You may want a regular income with the security of knowing that it's guaranteed to be paid for life. Maybe you are looking for peace of mind and want to make arrangements for future care costs. Or perhaps you want to access some of the money tied up in your property to spend on home improvements or holidays. It could even be a combination of these things.
Informazioni di contatto
The Omnibus Building, Lesbourne Road, RH2 7LD, Reigate, Regno Unito
- wearejust.co.uk
4,1
Molto buono
611 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Mental anguish and emotional distress caused by JUST
I would give zero stars if I could. They sent correspondence to my late uncle’s address, addressed directly to him, over half a year after being informed he’d died. They asked extremely sensitive and unnecessary questions under the guise
of DPA when I contacted them by telephone and most worryingly they can not locate a £10k payment I’ve made!! They are applying interest to the mortgage whilst sitting on my money! DO NOT USE.
Addendum on 4th July. Just had a reply on here from their Trustpilot team asking me to email them so that they can investigate. The joke is that this was already done on 2nd July and the complaint hasn't even been acknowledged by them or anyone from Just. It just gets worse and worse.
29 giugno 2026
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Risposta di Just
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience during what we appreciate is a difficult and sensitive situation. We understand your frustration regarding the correspondence. We'd like to investigate this further, so please contact us at Trustpilotfeedback@wearejust.co.uk with some additional details and a member of the team will look into what happened.
First class customer service
The camcorder from Gateshead that I received was unfortunately faulty; however, the level of customer service provided was exemplary. The return process was handled promptly and professionally, and I received a full refund, including the original postage costs, without any inconvenience. Communication was clear and consistent throughout, and I would not hesitate to purchase from this seller again. Highly recommended.
26 giugno 2026
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A new low level of incompetence…
A new low level of incompetence concerning communications having to phone every 5 days asking the same question can you please send me paperwork concerning my issue been waiting 3 weeks now will call again today 18 05 26 expectations very low
4 maggio 2026
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Risposta di Just
Thank you for your feedback, we are sorry to hear about your experience and understand how frustrating repeated calls and delays can be. This is not the level of service we aim to provide and we are taking your comments on board to help improve our communication and processes. Please email us at Trustpilotfeedback@wearejust.co.uk so we can look into this further and ensure the right team supports you as quickly as possible.
We're sorry, not sorry, we just want our money from your dead mum
My last review seemed to have not been published! But after the sorry not sorry response ive received from this company who insist on contacting me every 2 months after I notified them my mum died, I have decided I shall post a rubbish review with every contact I receive. I got sent a sorry not sorry we were insensitive letter to you on the Easter Bank Holiday weekend. A great reminder that my mum who died 6 months ago wont be with us for our usual celebrations.
Thanks JUST, you are JUST beyond words.
Dont let your family's last memories of you be linked to this insensitive company who are relentless at demanding their money, even though IHT and Probate can take up to 6 months to sort through (in an easy case) longer in most cases so stop harnessing those who are grieving with the constant give us our money back.
27 aprile 2026
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Risposta di Just
Thank you for sharing this, and we are truly sorry for the distress caused at such a difficult time, we understand how upsetting repeated contact can feel while you are grieving. If you would like us to look into this for you, please reach out to us directly at myenquiry@wearejust.co.uk.
Lazy lazy lazy staff.
Do not use this company as they do not reply or answer your emails or enquiries.
If you're an employer look to set up a pension fund for your employees then think twice. Your employees may have great difficulty in cashing in their pensions later on.
The staff at Just have a couldn't care less, pass the buck attitude to your enquires/emails. Totally unprofessional
24 aprile 2026
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Risposta di Just
Thank you for taking the time to share your feedback, we are sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to deliver, and feedback like this is important in helping us improve. Please contact us at Trustpilotfeedback@wearejust.co.uk so we can look into this and support you directly.
Disappointing
I'm a bit disappointed really. I noticed JUST encourage use of their 'Online Pension Portal', so I thought it would be easy to register online (for ease of viewing my P60 etc), however apparently it doesn't apply to annuity customers! At least that is what I was told when I eventually got through on the phone, how weird!
15 aprile 2026
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Risposta di Just
Thank you for taking the time to share your feedback, and we are sorry to hear this experience left you feeling disappointed. We understand how confusing this must have been and appreciate you raising it. If you would like to discuss this further, please contact us at myenquiry@wearejust.co.uk.
Superb company
Superb company, dealt with my application really quickly. I have a family situation so needed to speak to them today , Simon was wonderful , he dealt with my enquiry, and went over and above board to call me back with further assistance.
7 aprile 2026
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Risposta di Just
Thank you for your kind words, we really appreciate you sharing such positive feedback about your experience with us. We pride ourselves on great customer service, so it’s wonderful to hear that Simon supported you quickly, listened to your situation and went the extra mile to help when you needed it most.
Terrible company and need to be… AVOID
Terrible company and need to be investigated. Taken thousands and thousands of pounds from my family. Check the small print 0% guarantee payment period which means they keep the lot when your loved one passes away. The refer you to speak to HUB financial for advise but they are HUB financial. Scam company and I hope the owners rot in hell.
20 febbraio 2026
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Risposta di Just
Dear Dean,
We are really sorry to hear how upset you feel and we appreciate you taking the time to share this, especially during what sounds like a very difficult period for your family. So that we can look into his for you in more detail, please get in touch with us at myenquiry@wearejust.co.uk.
I have tried to contact yourself by…email, phone and ring back
I have tried to contact yourself by phone but no answer and have left 2 ring back requests but still no answer. Email went off a few weeks ago and still no reply. My pension was transferred from another company and thought it would be ok but obviously not.
1 aprile 2026
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Risposta di Just
Dear Janine,
Thank you for taking the time to leave this review, we are really sorry for the frustration caused by not being able to reach us and we appreciate you raising it.
We understand how concerning this can feel, especially following a pension transfer, and we take your feedback seriously as it helps us improve how we support our customers.
If you would like to discuss this further, please contact us at myenquiry@wearejust.co.uk and we will be happy to help.
Lazy and irresponsible
They never respond to your emails. Not even an acknowledgement.
Lazy and irresponsible
13 marzo 2026
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Risposta di Just
Thanks for sharing your feedback. We’re sorry to hear this has been your experience. We understand how frustrating it is when you don’t receive a response, and aim to reply promptly so we’re grateful you’ve brought this to our attention. If you’d like to discuss this further, please contact us at myenquiry@wearejust.co.uk and we’ll be happy to help.
Wonderful Service
We received a wonderful service from Alison who talked us through the process from the beginning. She put us both at ease and was the right person for us.
There was a slight delay at the end of the process but other than that we were satisfied.
5 gennaio 2026
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Risposta di Just
Thanks for sharing your feedback and letting us know about your experience with Alison. We’re really glad she helped you feel at ease and guided you through the process. We appreciate you mentioning the delay because it helps us to keep improving. If you’d like to talk things through further, you can reach us at myenquiry@wearejust.co.uk.
No information, no access to account
So, my pension was transferred into Just. I have received documentation, I cannot create an account ...we'll contact you in a couple of weeks...I cannot change my address, I cannot see the value of the fund and I cannot see fees. How this company talks abut transparency I have no idea at all...avoid
14 marzo 2026
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Risposta di Just
Dear Simon,
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve had viewing your pension and updating your personal details. We understand how frustrating this must be.
So that we can investigate this for you, please contact us at myenquiry@wearejust.co.uk with more information.
Always very helpful and efficient
Always very helpful and efficient
Emails come in from a real person who you can reply to, or have a dialogue with.
Paperwork is always dealt with very promptly and money transferred in a timely manner
Thank you JUST for being so good
11 marzo 2026
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Risposta di Just
Thank you for sharing such kind feedback. We're really pleased to hear you've found our team responsive and our service prompt, as we pride ourselves on good customer service.
EASY Communication
Communication is by email for us so haven't interracted with any live staff.
All documentation was signed and scanned then sent.
This is perfect for us.
11 marzo 2026
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Risposta di Just
Thanks for sharing your feedback. We're really glad to hear that the email process and sending documents digitally worked well for you.
From start to finish
From start to finish, the process was made simple and easy due to the professional and friendly staff, many thanks.
3 marzo 2026
Non scritta su invito
Risposta di Just
Thank you for your feedback Michael. We're delighted to hear about the positive experience you had with our team.
Excellent company
The equity release process has been straightforward from the initial meeting with the representative from Bower home finance. The staff from Just have kept us updated at every stage of the application and I would recommend Just retirement money to anyone considering equity release.
18 febbraio 2026
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Risposta di Just
Thank you for sharing your feedback with us John. We are really pleased to hear that the process felt straightforward and that our team kept you updated throughout. It's great to know you would recommend Just, and we appreciate you taking the time to let us know.
Excellent customer experience
The prompt and efficient response to a request for an additional advance. A "no-frills and no-fuss" process
18 febbraio 2026
Non scritta su invito
Risposta di Just
Thank you for your feedback. We are so glad to hear the process was quick and fuss free for you, and we will keep aiming to deliver the same smooth experience every time.
A real pleasure using JUST
A real pleasure using JUST, especially their staff. The process from start to finish was easy and uncomplicated. The staff are knowledgeable and helpful. When using drawdown extra funds the process was simple and completed within a few days. a breath of fresh air.
13 febbraio 2026
Non scritta su invito
Risposta di Just
Thank you for your review Philip. We're delighted to hear about the great service you received from the Just team!
I would highly recommend this company…
I would highly recommend this company the advisors were a great help and very friendly
9 febbraio 2026
Non scritta su invito
Risposta di Just
Thank you for your review Ronald! We really appreciate your feedback.
Thank you for handling my request so…
Thank you for handling my request so quickly. Very efficient service.
11 febbraio 2026
Non scritta su invito
Risposta di Just
Thank you for your review Catherine. We're so happy to hear about your positive experience with us!
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